Inside discov Datalo For a s this lea Datalogic Automation

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10 Datalogic Automation Service & Support Selling a product has implications that go beyond the sale itself. Indeed, it entails assuring customers fast and efficient service also after the sale. Datalogic Automation therefore offers its customers a wide range of formulas for care of its products. The proposed solutions are based on the specific needs of our customers, while balancing service level and costs. Use our know how to be sure of the complete efficiency of your Datalogic product, in order to protect your investment (maintaining the read rate) and assure maximum performance. Service Repair service & Support Datalogic Automation has revised and empowered the repair process to ensure a fast, easy and reliable repair service. • Fast and effective repairs inside the factory by qualified Datalogic personnel • A network of six authorized repair centres all over the world • A simple, automatic repair process through a new on-line management system (EASEOFCARE) *. This new service offers: • Full on-line management of repair operations • Service availability 24/7/365. Customers can enter repair orders at any time • 3% discount on the repair charge by using the on-line MRA request • On-line visibility of repair status • Repair process is sped up thanks to a (flat rate) repair charge and on-line acceptance. No lengthy estimate approval needed • On line visibility of the repair status • Availability of the repair history of the products Maintenance contract available after 24 months warranty provided, with service level tailored to customer’s needs. * Contact your local subsidiary for this service
Technical Support A team of highly qualified professionals plan and then implement the barcode reading station. Our support includes: • Pinpointing the best solution for customer requirements and application needs. • Feasibility study and delivery of a detailed proposal: solution description, device description, drawings • Installation and commissioning • Support to the system integrator during system handover to end user. • Telephone and remote support • Service call and on site support Furthermore, a set of after sale maintenance contracts is available to maintain the performance of your system at a known cost. Service includes preventive maintenance and emergency calls, and processing of customer needs. And if you want, you can rely on the best local service. Datalogic Automation has a network of over 100 certified Partners assuring pre and post sales support worldwide. Education Datalogic’s objective is to create and develop the professional knowledge and competence of its partners and customers to support the evolution of their business in the short, medium and long term. Innovation > Solutions > Service > Results QUALITY PARTNER DATALOGIC AUTOMATION 11
Page 1 and 2: Datalogic Automation Unattended Sca
Page 3 and 4: Contents > Datalogic Profile 4 > Da
Page 5 and 6: Datalogic Group is the third larges
Page 7 and 8: Innovation > Solutions > Service >
Page 9: Transport/Logistics Manufacturing O
Page 13 and 14: SYSTEMS 8000 Family: The King of Lo
Page 15 and 16: • Two digital inputs • Two digi
Page 17 and 18: • Two digital inputs • Two digi
Page 19 and 20: • Two digital inputs • Three di
Page 21 and 22: ID-NET X-PRESS VISISET BLUE DIAMOND
Page 23 and 24: Features • Cost effective • Ver
Page 25 and 26: Specifications OPERATING TEMPERATUR
Page 27 and 28: Features • Extremely compact dime
Page 31 and 32: Features • Ultra compact dimensio
Page 35 and 36: Features • Increased read rate on
Page 37 and 38: DS2400N-0200 (Short Reading Range)
Page 41 and 42: Features • Smart Focus adjustment
Page 43 and 44: Specifications Order No. Descriptio
Page 45 and 46: Features • Good reading performan
Page 47 and 48: DS6300-105-0XX (Oscillating Mirror)
Page 51 and 52: Features • FLASH dynamic focus te
Page 53 and 54: DS6400-100-0XX - Resolution: 0.38 m
Page 55 and 56: DS6400-105-0XX (Oscillating Mirror)
Page 59 and 60: Features • Reading performance be
Page 61 and 62:
DS8100A-3X05 - 0.50 mm/20 mils 28 2
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Specifications OPERATING TEMPERATUR
Page 65 and 66:
Features • Omnidirectional readin
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Page 69 and 70:
Features • Industrial controller
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Page 73 and 74:
Features • VGA (640x480 pixel) se
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Specifications Order No. Descriptio
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Features • 1.3 (SXGA) & 2.0 (UXGA
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1D Codes - Matrix 400 600-0x0 (UXGA
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2D Codes - Matrix 400 600-0x0 (UXGA
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Specifications DIMENSIONS 123 x 60.
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Features • Extremely compact indu
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Specifications MATRIX 200 21x-1x0 M
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Features • Outstanding decoding p
Page 91 and 92:
Specifications Innovation > Solutio
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Features • Standard connectivity
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Specifications Art.No. Description
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Features • Multiple reading syste
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Datalogic Automation Sales & Servic
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Inside discov Datalo For a s this lea Datalogic Automation

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