L5-11 Storage And Distribution - Greenwich School of Management

More documents

Recommendations

Info

Service standards Concept of the term customer in stores and distribution environments Methods that could be used to improve the internal and external customer interface Developing appropriate action plans to improve customer service Various measures of customer performance internally and externally Cost of service levels versus benefits
Adding value Adding value in the service context with appropriate illustration Role of other functions internally and externally in helping to add value to the activity Appropriate measurement criteria in this area
Page 1 and 2: Storage and distribution Level 5 -
Page 3 and 4: Learning objectives At the end of t
Page 5: Connections with the supply chain
Page 9 and 10: Added value One key point of addin
Page 11 and 12: Trade off’s Within distribution
Page 13 and 14: Service trade-off’s For example
Page 15 and 16: Session 2 Distribution planning
Page 17 and 18: Key components of logistics Raw mat
Page 19 and 20: Factors affecting the choice of dis
Page 21 and 22: Factors affecting the choice of dis
Page 23 and 24: Reasons for using third party contr
Page 25 and 26: Evaluating third party contractors
Page 27 and 28: Session 3 Moving goods
Page 29 and 30: Transport modes Road Rail Inland
Page 31 and 32: Road freight - vehicle choice Fixe
Page 33 and 34: Vehicle routing Key considerations
Page 35 and 36: Load planning Light loads Heavy l
Page 37 and 38: Computerised systems Computer syst
Page 39 and 40: Risks with imports - incoterms Ex-
Page 41 and 42: Learning objectives At the end of t
Page 43 and 44: Warehouse and equipment The differ
Page 45 and 46: Desirable features of a warehouse
Page 47 and 48: Desirable features of a warehouse
Page 49 and 50: Equipment Manually operated mechan
Page 51 and 52: Coding systems The different types
Page 53 and 54: Session 5 Management of stock
Page 55 and 56: New and obsolete items The introdu
Page 57 and 58:
Obsolete items - maximising residua
Page 59 and 60:
Reverse logistics Relevant when:
Page 61 and 62:
Establishing where the goods are in
Page 63 and 64:
Isolating and quarantining returned
Page 65 and 66:
Cost of returns Cost elements invo
Page 67 and 68:
Learning objectives At the end of t
Page 69 and 70:
Pallets Most common unit load devi
Page 71 and 72:
Advantages Speed and ease of loadi
Page 73 and 74:
Tote boxes Tote (meaning carry) bi
Page 75 and 76:
Independent demand Independent dem
Page 77 and 78:
Stock control systems There are two
Page 79 and 80:
Learning objectives At the end of t
Page 81 and 82:
Theft from distribution vehicles T
Page 83 and 84:
Staff training Communicate penalti
Page 85 and 86:
Security during recruitment Need t
Page 87 and 88:
On vehicles: Use of security device
Page 89 and 90:
Session 8 Storage and distribution
Page 91 and 92:
Major performance criteria Service
Page 93 and 94:
Benchmarking Objectives Without ben
Page 95 and 96:
Research and modelling in stores an
Page 97 and 98:
Advantages of using network analysi
Page 99 and 100:
Data collection Number of variables
Page 101 and 102:
Session 9 Legal aspects
Page 103 and 104:
Health and safety To maintain and
Page 105 and 106:
Specific regulations for storage an
Page 107 and 108:
Major transport legislation Goods
Page 109 and 110:
Session 10 New developments and con
Page 111 and 112:
ICT and it’s role and scope Syste
Page 113 and 114:
Role of the internet Home shopping
Page 115 and 116:
Use of the internet in supplier sel
Page 117:
Enterprise resource planning (ERP)
show all

L5-11 Storage And Distribution - Greenwich School of Management

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?