Develop your project management skills - Semcon

Journey to Excellence
Training Courses
“We create Excellent
Project Culture for our
customers.”

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Contents • Courses
Courses Page
XLPM (PROPS) for Team Members 7
XLPM (PROPS) for Project Managers 8
Project Methodology according to PMBOK® 9
PMP® Exam Preparation Program 10
PMP® Exam Preparation Course 11
CAPM® Exam Preparation Course 12
Prince2® Foundation 14
Prince2® Practitioner 15
Project Planning and Control 16
Earned Value in Projects 17
Project Finance 18
Risk Management in Projects 19
Program Management - XLPM 20
Project Control with Microsoft Project 21
Scrum in XLPM (PROPS V4) 22
Workshop for Sponsors 27
Project Portfolio Management - XLPM 29
Project Management Office 30
Business Decisions in Projects 31
Program for Experienced Project Managers 32
XLPM (PROPS) for Line Managers 33
Human Skills for Project Managers 37
Human Skills II - Efficient Teams 38
Communication Management and Skills 39
Conflict Handling in Projects 40
Coaching Leadership in projects 41
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Support
Project administrators
Project economists
Project planners
Project portfolio managers
Project office managers
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Colleagues
Project team members
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Project managers • Step 1
Basic training
Project managers • Step 2
Senior project managers
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Project managers • Step 3
Master project managers
Program manager
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Line managers
Project portfolio owner
Project sponsors
Program sponsors
Steering group members
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Develop your project management skills
Learn which tools and methods are needed for
effective, flexible project work. At the same time,
you improve your knowledge of project-related
business law and budget work.
Develop your business skills
We focus on how you approach a project from a
business perspective by putting the customer first
and distributing resources in the best way. Learn
also to assess business opportunities in line with
your company’s strategies.
Develop your understanding of the human perspective
Through clear communication, shared goals and
a good understanding of group dynamics you can
lead yourself and others to brilliant results.
Important updates
PROPS for Project Managers has changed name to:
XLPM for Project Managers
Introduction to PROPS has changed name to:
XLPM for Team Members
PROPS for Line Managers has changed name to:
XLPM for Line Managers
Scrum in PROPS V4 has changed name to: Scrum in XLPM
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Other contents
Page
Developing your project management skills 6
Project Management Institute (PMI) 22
Toyota’s project portfolio in good order 24
Developing your business skills 26
XLPM - Excellence in Project Management 34
Popular Trainer 35
Developing your understanding of the human perspective 36
Contact information 42
“We Help You to
Build an Excellent
Project Culture”
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Develop your project management skills
To become successful and profitable, you and your organization need to do more at
lower costs with fewer resources. You also have to do it in less time while balancing
constant change. The key is an effective, flexible project process – but for this to
work you need a structured work method and the right skills.
We offer training to all involved in a project – both those on the team and
supporting functions. Our range covers every aspect of project management, from
basic knowledge about methods for planning, completion, follow-up and steering
to more detailed, expert knowledge. Learn how to steer time schedules, budgets,
deliveries and how to coordinate projects and project portfolios to become more
profitable. Improve your skills in managing risks and realizing both short-term and
long-term objectives.
Our internationally experienced and talented consultants can help you plan
a suitable career path and individual competence development plan. We can
even give you access to a mentor or coach.
On-site at customers YES Customized YES Training
Scheduled
XLPM for Team Members • 1 day
You will be directly or indirectly affected by projects if you
work in an organization where activities are conducted as
projects. It is therefore important that you understand the
work method behind a project and how you can contribute
to a successful project. This course teaches you the basics
of XLPM, a general model for managing and steering
projects.
”Introduction to PROPS” has changed
name to ”XLPM for Team Members”
YES
E-learning
NO
Documentation
After the course, you will
• Have basic knowledge of projects as a work method
and the significance of a common project culture
• Be able to identify and understand the different roles
in a project organization
• Know about the project management model, XLPM
Subjects
• Multi-project organizations
• Two perspectives of project work:
– The business perspective
– The human perspective
• Two models of project work:
– The project life cycle.
– The project organization
• Project management’s areas of expertise
Target group
Project team members and those who need to know the basics
about XLPM. If you are a project manager, project planner or
project administrator, you should instead choose XLPM for
Project Managers. Line managers should choose XLPM for
Line Managers or XLPM for Project Managers.
Documentation
XLPM documentation.
PDU-points 8
Read more
on page 23.
XLPM
Read more
on page 34.
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On-site at customers YES Customized YES Training
Scheduled
XLPM for Project Managers • 3 days
Doing the right thing in the right order sounds pretty obvious.
But what is “right” to one person may not be to another. One
of your most important tasks as project manager is to make
it obvious to everyone on your team who is doing what and
the time frame that applies. To do so you need the right
tools. In this course, you will explore the XLPM model and
how you can use it to create a common outlook and clar-
ity in your project. You will also carry out a smaller project
using the XLPM model so you can practice what you have
learned.
”PROPS for Project Managers” has
changed name to ”XLPM for Project
Managers”
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YES
E-learning
NO
Documentation
After the course, you will
• Understand the project work form and the importance
of a common project culture
• Understand the project manager’s role in a multi-project
organization
• Be able to use the XLPM project management model
Subjects
• Projects in a multi-project organization
• Two perspectives of project work:
– The business perspective
– The human perspective
• The ten knowledge areas of project management
• The individual project in practice: from pre-study to conclusion
• XLPM documentation and support
Target group
Project managers, project members, project administrators,
line managers, program managers, project portfolio managers,
project sponsors and project office managers.
Documentation
XLPM documentation.
PDU-points 24
Read more
on page 23.
XLPM
Read more
on page 34.
On-site at customers YES Customized YES Training
Scheduled
Project Methodology according to PMBOK® • 3 days
This course provides an introduction to project methodology
and is intended for those who need basic knowledge of
project management. The course is based on the international
de facto standard PMBOK® Guide published by the Project
Management Institute (PMI®).
YES
E-learning
NO
Documentation
After the course, you will
• Better understand what a project is
• Better understand what project management is
• Better understand how to initiate, plan, execute,
control and close projects
Subjects
• Project life cycle
• Project stakeholders
• The matrix organization
• The requirement specification
• Project management processes
• Work breakdown structure
• Network diagrams
• The critical path
• The project schedule
• The responsibility assignment matrix
• The project budget
• Risk management
Target group
Project members, project administrators, project controllers,
project planners, project managers, line managers, program
managers, portfolio managers, project sponsors and project
office managers.
Documentation
PMBOK® Guide and Semcon compendium.
PDU-points 24
Read more
on page 23.
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On-site at customers YES Customized YES Training
Scheduled
PMP® Exam Preparation Program • 4+2 days
This course provides you with the knowledge and self-
confidence to do well on the Project Management Institute’s
PMP® certification examination. Like the examination,
the course is primarily based on PMI’s Guide to the Project
Management Body of Knowledge (PMBOK® Guide), but
also includes other material relevant for the exam.
The course is made up of two modules held four to six
weeks apart. The first module is a four-day course and
the second is a two-day course.
The course is intended for those who have little or no
experience of the PMBOK® Guide.
Prerequisites
You must be eligible to take the PMP® certification exam.
You have to buy your own copy of PMBOK Guide Third Edition
and read it through before the course starts
P1
YES
E-learning
NO
Documentation
After the course, you will
• Understand the concepts and contents of the PMBOK® Guide.
• You will also have enough knowledge and self-confidence to
continue preparing for the exam on your own, and to be able
to apply your knowledge in your job
Subjects
• Exam registration
• The project management framework
• The project management process groups
• The project management knowledge areas
• Professional responsibility according to PMI.
• Homework
• Benchmark exams
• Individual review of performance
Target group
Anyone aspiring to take the exam for PMP certification and who
meets PMI’s prerequisites for participation: project managers and
others working with projects who need to learn the PMBOK® Guide.
Documentation
Semcon compendium.
PDU-points 48
Read more
on page 23.
On-site at customers YES Customized YES Training
Scheduled
PMP® Exam Preparation Course • 3 days
This preparation course is for those who intend to take the
PMP® certification exam. Being certified by an independent,
reputable organization is a mark of quality and, in many
cases, a competitive advantage. Like the examination, the
course is based on PMI’s Guide to the Project Management
Body of Knowledge (PMBOK® Guide), but also includes other
material relevant for the exam.
Prerequisites
You must be an experienced project manager and familiar
with the PMBOK® Guide. You must be eligible to take the
PMP® certification exam. You have to buy your own copy of
PMBOK Guide Third Edition and read it through before the course
starts.
YES
E-learning
NO
Documentation
After the course, you will
• Understand how the PMP® certification exam is structured
and how to prepare for the exam
• You will also know which knowledge areas you must master
Subjects
• The contents of the certification exam
• Introduction to the PMBOK® Guide
• The nine knowledge areas
• Professional responsibility according to PMI
• Exercises related to exam questions
Target group
Senior project managers who intend to take the
PMP® certification exam.
Documentation
A Semcon compendium and the PMP® Exam Prep manual by
R. Mulcahy and the Q&As for the PMBOK® Guide.
PDU-points 24
Read more
on page 23.
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On-site at customers YES Customized YES Training
Scheduled
CAPM® Exam Preparation Course • 2 days
This preparation course is for those who intend to take the
CAPM® certification exam. Being certified by an independent,
reputable organization is a mark of quality and, in many
cases, a competitive advantage.
Like the examination, the course is based primarily on
PMI’s Guide to the Project Management Body of Knowledge
(PMBOK® Guide), but also includes other material relevant
for the exam.
Prerequisites
XLPM training for project managers or similar where you have a
general idea of how to run a project from start to finish. This is
necessary since the PMBOK®’s design does not follow the project
process, which makes the course too theoretical for those not
aware of how a project is run. You must also be eligible to take
the CAPM® certification exam.
You have to buy your own copy of PMBOK Guide Third Edition
and read it through before the course starts
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YES
E-learning
NO
Documentation
After the course, you will
• Know how the PMBOK® is structured and its contents
(5 process groups, 9 knowledge areas and the area of
Professional Responsibility)
• Be able to answer questions related to how the test is
designed and completed
• Be experienced in answering multiple-answer questions
of the type used in the CAPM® test
• Be well aware of the scope of studies required to pass
the CAPM® test
Subjects
• Contents of the certification exam
• Introduction to PMBOK® Guide
• The nine knowledge areas
• Professional responsibility according to PMI
• Exercises in answering exam questions
Target group
Project team member, project management students, or project
managers at the start of their careers who are eligible for CAPM®
certification according to PMI and who are preparing to take the
CAPM® test.
Documentation
Semcon compendium and the books Hot Topics PMP® Exam
Flashcards – 5th Edition by R. Mulcahy and Q&As for the PMBOK®
Guide Third Edition.
PDU-points 16
Read more about
CAPM® on page 23.
Photo by Hans HoJo Johansson
Attending a course is only valuable...
...if the new skills can be applied to and become part of your own and your company’s
development process. You undoubtedly know what it is like to return to the office after an
excellent workshop, filled with new skills and ideas that you want to share. Your colleagues
however cannot really appreciate your enthusiasm and they are not really interested – which
isn’t all that strange since they weren’t there. Since we train everyone, from project team
members to management we can create behavioral changes that will have a lasting effect
throughout your entire organization.
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PRINCE 2® Foundation • 2 days
The PRINCE2 Foundation Course covers the whole of the
syllabus of PRINCE2® Foundation Level and prepares partici-
pants for the PRINCE2 Foundation examination. The course is
accredited through the APM Group and is based on the 2009
version of the PRINCE2 manual. The final day of the course will
include the Foundation examination.
On-site at customers YES Customized YES Training
Scheduled
PRojects IN Controlled Environments (PRINCE)is a processbased
approach for project management providing an easily
tailored and scaleable method for the management of all types
of projects. The method is the de-facto standard for project
management in the UK and is practiced worldwide.
The continued international development of PRINCE2 examinations,
training and course material is contributing significantly
to the recognition of PRINCE2 as a truly international
standard. More and more people are having the opportunity to
benefit from the training courses and qualifications that are
available worldwide.
Examination
The PRINCE2® Foundation examination is a 75 multiple choice
question paper to be completed in one hour with a pass mark
of 50%.
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YES
E-learning
NO
Documentation
After the course, you will
• Understand the Principles, Themes, Processes and tailoring of
the PRINCE2® method
• Monitor a project within the boundaries of the Project Plan
• Participate effectively in a project in accordance with the
PRINCE2® method
Subjects
• The relationship between a project and its Business Case
• Detailed explanation of the PRINCE2® Principles, Themes and
Processes
• Roles and associated tasks and responsibilities, within a
PRINCE2® project
• The management of Risks and Issues in a project
• Structure and contents of a product focused project plan
• The management of a project relative to the project plan
• Definition, management and acceptance of work packages
Target Group
Project Managers, Team Managers and Team members with
responsibility for or involvement in managing projects.
Documentation
Syllabus of the course contents and the case studies
APMG PRINCE2 2009 manual
On-site at customers YES Customized YES Training
Scheduled
PRINCE 2® Practitioner • 3 days
The PRINCE2 Practitioner Course prepares participants for the
PRINCE2 Practitioners examination. Attention will be given
to practical participation in a case study encompassing the
most essential elements of a PRINCE2 project. Participants
will explore the relationship between the Business Case and
the project and develop specific PRINCE2 products during the
course. The final day of the course will include the Practitio-
ners examination. The course is accredited through The APM
Group and based on the 2009 version of the PRINCE2 manual.
The Prince2® certification process consists of two stages:
• If you want to become a certified and registered PRINCE2
Practitioner, you first have to take the Foundation Exam and
then the Practitioner Exam.
• You can take both exams in the same week or even on the
same day, or you can spread them over months or even years.
• If you take both exams in one week, you will only receive the
Practitioner certificate. A separate Foundation certificate is
not necessary since you can only take the Practitioner Exam if
you have passed the Foundation Exam.
Examination
The PRINCE2 Practitioner examination is a 2.5 hour multiple
choice objective test examination consisting of nine questions
based on a given scenario. Each question is worth 12 marks and
tests your knowledge in terms of application of the methodology
to the scenario and in general. As from 6 July, 2009 the pass mark
for the exam is 55% (59 marks).
YES
E-learning
NO
Documentation
After the course, you will
• Set up and manage complex projects
• Identify and control risks throughout the project.
• Ensure a focus on quality is maintained throughout the project
• Monitor the objectives of a project and the essential
adjustments needed to respond to changes in the
environment
Subjects
• Relationship between the Business Case, programs and the
project
• PRINCE2® Principles – Continued business justification, Learn
from experience, Defined roles and responsibilities, Manage by
stages, Manage by exception, Focus on products and Tailor to
suit the needs of the project environment.
• PRINCE2® processes – Starting Up a Project, Initiating a Project,
Directing a Project, Controlling a Stage, Managing Product
Delivery, Managing Stage Boundaries and Closing a Project.
• PRINCE2® Themes – Business Case, Organization, Quality, Plans,
Risk, Change and Progress.
• Examination technique for the exam.
Target Group
Project Managers, Team Managers and Team members with
responsibility for or involvement in managing projects.
Documentation
Syllabus of the course contents and the case studies
APMG PRINCE2 2009 manual
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On-site at customers YES Customized YES Training
Scheduled
Project Planning and Control • 2 days
As a project manager, you face ever-increasing demands on
keeping within the budget and to deliver on time. This course
will explore how to work in a structured way to systematically
plan and control project activities.
After the course, you will
• Understand the reason for, and be able to develop effective
planning strategies
• Know the main principles of project planning and control.
• Be able to handle the potential impact of risks
• Be familiar with, and able to use, Earned Value Management
on a basic level
• Have practiced project planning and control skills on case
projects
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YES
E-learning
NO
Documentation
Subjects
• Scoping of projects
• Why we plan
• Setting up the planning framework
• Structuring and documentation of work packages
• Estimation techniques
• Activity sequencing
• Resource planning
• Developing a time schedule
• Budgeting
• Risk and contingency planning
• Project control using Earned Value Management
• Project control using milestone tracking
• Change management
Target group
Project managers and other categories involved in project
planning and control.
Documentation
Semcon compendium.
PDU-points 16
Read more
on page 23.
On-site at customers YES Customized YES Training
Scheduled
Earned Value in Projects • 1 day
Earned Value is a method for steering projects and project
portfolios. The method gives you a current picture of the
project’s status in relation to its budget and time schedule.
Earned Value is an excellent tool to forecast final costs and
delivery times.
Prerequisites
You should have taken a course in basic project management or
have the corresponding knowledge from practical experience.
YES
E-learning
NO
Documentation
After the course, you will
• Understand the basics of the Earned Value method.
• Understand the terminology
• Understand what is required to implement Earned Value
• Understand the differences between Earned Value and
Earned Value Management
• Be able to follow up and steer projects using Earned Value
• Be able to forecast with Earned Value
Subjects
• Earned Value basics
• Terminology
• Implementing Earned Value
• Practical exercises
• Analysis of Earned Value data
• Forecasting
Target group
Senior project managers, line managers and project planners.
Documentation
Semcon compendium.
PDU-points 8
Read more
on page 23.
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On-site at customers YES Customized YES Training
Scheduled
Project Finance • 2 days
Projects are affected by the organization’s or company’s
financial demands for profitability and returns. This course
provides you with in-depth knowledge of the factors
determining the project’s framework and budget, and
how they relate to the company’s total finances. You will
be familiar with how finance and accounting control the
project work and how it is linked to capital budgeting and
product-costing analyses.
Prerequisites
You should have taken a course in basic project management or
have the corresponding knowledge from practical experience
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YES
E-learning
NO
Documentation
After the course, you will
• Understand basic financial concepts and common
financial key figures
• Be able to perform cost budgeting and forecasts,
and to set up an accrual budget
• Be able to use correct terminology, understand financial and
accounting data, and perform profitability analyses in projects
Subjects
• The structure of the accounting system and the
functions of accounting
• Profitability measurements and key figures
• Pricing methods
• Capital budgeting and payback period
• Cost-budgeting methods
• Cost tracking and final cost budgeting
• Forecasting, budgeting and accrual in projects
• Minimizing financial risks
Target group
Project managers, project administrators, line managers
or project members who need to deepen their knowledge
of finances and accounting.
Documentation
Semcon compendium.
PDU-points 16
Read more
on page 23.
On-site at customers YES Customized YES Training
Scheduled
Risk Management in Projects • 1 day
One of the most important factors for making projects
successful is the ability to handle risks. This course teaches
you risk management step by step and the practical use of
risk management in your project work.
Prerequisites
You should have taken a course in basic project management or
have the corresponding knowledge from practical experience.
YES
E-learning
NO
Documentation
After the course, you will
• Be able to plan risk analyses and to administer measures
for risk management
• Be able to judge the scope of different risks, and to decide
which methods and tools are most appropriate in your project
Subjects
• The significance of risk management for the success
of the project
• Input to risk management and external factors
• Planning for risk management
• Risk signals in projects
• Methods for risk identification
• Qualitative and quantitative risk analysis
• Monitoring and steering risks
• Common traps
• Tools and templates
Target group
Project sponsors or project managers.
Documentation
Semcon compendium.
PDU-points 8
Read more
on page 23.
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Program Management - XLPM • 1 day
This course lets you explore ways of using program
management as a strategic tool.
In teacher-led classes and various exercises, we will discuss
the definitions of a program and find out what distinguishes
programs from large projects.
The course includes a survey of the different types of programs,
as well as their strengths and weaknesses.
Through the course, you will gain insight into the relation
between the individual projects, programs and the project
portfolio.
On-site at customers
Scheduled
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YES
YES
Customized
E-learning
YES
NO
Training
Documentation
After the course, you will
• Understand more about the program manager’s role in a multiproject
environment
• Be familiar with PMI’s life-cycle model and processes for
program management
• Be able to use program management as a strategic tool
Subjects
• The life-cycle and organization of a program
• Processes and activities in program management
• Project management in relations to program management
Target group
Program managers, project managers, line managers, project
portfolio owners (project portfolio managers), project sponsors
and project office managers.
Documentation
Semcon compendium.
PDU-points 8
Read more
on page 23.
XLPM
Read more
on page 34.
On-site at customers YES Customized YES Training
Scheduled
Project Control with Microsoft Project • 2 days
Microsoft Project is a powerful tool that helps you break
down projects into manageable pieces, so that you can plan,
administer, follow up and control the project. The course is
addressed to companies and organizations that use, or want
to start using, Microsoft Project.
Prerequisites
The course assumes that you have project manager training, for
example, XLPM (PROPS) for Project Managers, or that you have
field experience. You should be an experienced Windows user and
be well versed in Excel.
YES
E-learning
NO
Documentation
After the course, you will
• Be familiar with the main principles of project planning
• Be able to use Microsoft Project to plan your projects
Subjects
• Project-planning theory
• Structuring and documenting work packages
• Estimating and sequencing activities
• Allocating resources and budgeting projects
In the tool we work with:
• Microsoft Project basics
• Creating and sequencing activities
• Understanding the activity information
• Creating a time schedule
• Understanding the meaning of activity types,
and how to use them
• Allocating resources and budgeting the project
Target group
Project planners, project managers and project administrators.
Documentation
The book MS Office Project Step by Step by Carl Chatfield.
Software
Our courses are adapted to: Microsoft Office 2003 and later
versions.
PDU-points 16
Read more
on page 23.
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Scrum in XLPM • 2 days
Scrum boosts productivity and quality at the same time. It is
an iterative, incremental process commonly used in software
development.
In this course, project managers, scrum masters, scrum teams,
and product owners will learn and practice their new roles and
responsibilities. They will also learn how to work together as a
team to meet the project objectives on time and budget.
XLPM is a world class project management methodology with
increasing global spread.
We will investigate how to best use scrum together with XLPM.
We will look at the challenges in a larger organization working
traditionally and discuss best practices.
On-site at customers
Scheduled
”Scrum in PROPS V4” has changed name
to ”Scrum in XLPM”
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YES
Customized
E-learning
YES
NO
Training
Documentation
After the course, you will
• Understand how to apply scrum with XLPM for best results
• Be able to practice scrum as a scrum master, team member or
product owner
• Understand the real challenges to implement scrum in
organizations working traditionally with existing steering
principles and steering models
Subjects
• Key principles in scrum
• Process and roles
• Planning and follow-up
• Scrum together with XLPM
• How do Scrum and XLPM fit together?
• Which are the challenges?
• Which best practices are there?
Target group
Project managers, project team members, project administrators,
line managers, program managers, project portfolio managers,
project sponsors and project office managers. Future scrum
masters, scrum team members and product owners.
Documentation
Semcon compendium.
PDU-points 16
Read more
on page 23.
XLPM
Read more
on page 34.
Project Management Institute, PMI
What is PMI?
The Project Management Institute (PMI)
PMI was founded in 1969 and is today the world’s leading organization
for people interested in professional project management. PMI
presently has over 314, 000 members in over 250 countries. It is an
independent, non-profit organization aimed at promoting and developing
project management, spreading information and creating
project management forums.
A central task for PMI is to increase project management standards
awareness & knowledge, provide networking opportunities
amongst professionals and deliver information regarding PMI’s certifications
such as the Project Management Professional (PMP®).
What is PMP®?
Project Management Professional (PMP®)
This title has evolved into a concept associated with “excellence
in project management” and is today the world’s most confirmed
and recognized project management certification. About 275, 000
have been certified around the world as PMP’s.
There is a growing need for project managers and an investment
in PMP® certification can for an individual be a path to new
interesting assignments or new career opportunities.
What is CAPM®?
Certified Associate in Project Management (CAPM®)
CAPM® is a certification that is primarily intended for students
and project managers at the start of their careers. A CAPM® is a
person that has demonstrated certain basic project management
skills and experiences. A typical CAPM® is:
• A project team member
• A student with or without a degree
• A project manager just starting out and aiming for
PMP® certification
What is PgMP?
Program Management Professional (PgMP)
Primarily intended for experienced Program Managers with long
experience within Program Management .
What is PDU?
Professional Development Units (PDU)
According to PMI’s requirements, those that have a PMP® certificate
(Project Management Professionals) must work actively to
develop their project management skills.This is required to retain
any PMI Credentials and is individually reported in line with the
point system determined by PMI.
Every PMP® and other PMI credential holder must fulfill PMI’s
Continuing Certification Requirements (CCR) Program (formerly
Professional Development Program, PDP) to keep their PMP® certificate.
These requirements are:
1. Earn a minimum of 60 points (=PDUs) during a CCR period.
2. Comply with and be loyal to the PMP® Code of Professional
Conduct.
Professional Development Units (PDUs) are points in a specific
system devised by PMI to measure both quality and quantity of
competence development activities. Each activity merits a certain
amount of points, PDUs.
What is R.E.P.?
Registered Education Providers (R.E.P.)
An R.E.P. is an organization approved by PMI to issue professional
development units (PDUs) for its training courses. Semcon
Project Management is an R.E.P.
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24
Toyota’s project portfolio in good order
“PROPS is an invaluable support in
our project work, not least in that it
provides us with a unified framework
and terminology,” says Anna Harrius
of Toyota Material Handling Europe.
“Thanks to Semcon’s wide range of
courses, we find suitable training for all
categories of people working with projects.”
Toyota Material Handling Europe (TMHE) is a leading supplier
of equipment and services for material handling, above all
sales of fork lift trucks but also spare parts, leasing, logistics
and driver training. TMHE has been using PROPS for many
years, and Semcon teachers give courses on a frequent basis.
Anna manages the project office coordinating all the IT proj-
ects, for example, the development and maintenance of the
business systems serving the entire TMHE organization with
its staff of 8,000.
“Semcon’s training concept, with its mix of theory and practice,
gives you a deeper understanding of the whole project process,
especially since the students get to test several different roles,”
Anna points out. “It’s both inspiring and informative. Another
advantage is that project managers with a PMI certification
can gain the necessary points by participating in Semcon’s
courses.”
She appreciates PROPS Online, which has been integrated into
the company’s intranet so that employees can readily find
project-related information, documents, checklists and tem-
plates.That makes it easier for newcomers to quickly familiar-
ize themselves with the project environment.
No projects in radar shadow
Since many projects run in parallel and are mutually
dependent, TMHE works actively with portfolio and program
management. That provides an overview of the organization’s
entire project situation, and also enables structured prioritiza-
tion and synergies between projects.
“Before, every business area ran its own projects without
knowing who did what, but the recent economic downturn
has required us to streamline our business operations. More-
over, it’s important for upper management to be in control. A
major project shouldn’t be able to ‘fly below radar coverage,’
but every planned and ongoing project must be clear and
transparent.”
As a member of the PROPS User Group, Anna has made
an effort to highlight the importance of project portfolios,
and the autumn of 2010 will see the introduction of XLPM,
which focuses on these matters.
“I’m very curious as to how the overall project environ-
ment can be integrated into the XLPM structure,” she says.
For the organization that plans to get more in control of
its project work, Anna has a word of advice:
“It’s better to have a small number of tools that are really
being used, than to build up huge libraries of templates and
process descriptions.You can always successively expand
your toolbox, but the most important thing is for everyone
involved to get the big picture and understand their roles. In
that respect, PROPS has been of great help to us!”
Our assignment
We have performed workshops and training courses within
the project management knowledge areas for different
target groups at Toyota.
The Toyota Group is one of the largest and most highly
regarded group of companies in the world. Toyota Material
Handling Europe (TMHE), part of the Toyota Material Han-
dling Group (TMHG), offers a complete line-up of forklifts
and warehouse equipment, supported by comprehensive
services and business support network across Europe.
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26
Developing your business skills
Project activities cover so much more than the individual project. Regardless
of the size of your project, it must coincide with the long-term business goals
and vision of your organization. Whether your project is about developing new
products, carrying out customer orders, accomplishing internal improvements
or implementing changes in your own or the customer’s organization, the
purpose is to generate profitability.
Our courses develop your ability to make the right business decisions and increase
profitability in your projects.You learn to analyze business opportunities in order to
assess risks and opportunities, and to develop a business-oriented way of thinking.
You will be given methods for securing predictable time schedules,costs and deliveries,
and you will learn to shorten time-to-market and how to quickly achieve profitability.
Great emphasis is placed on ways to develop your entire organization’s project
portfolio, by prioritizing the right project.
Workshop for Sponsors • 1 day
As a project sponsor, that is, a manager with business responsi-
bility, you can start projects to develop new products, carry out
customer orders, accomplish internal improvements or imple-
ment changes in your own or your customer’s organisation.
This course teaches you to use the Tollgate model to make the
right decisions and increase the profitability of your projects.
You will also get a better insight into the work of the steering
group and how it can support the project manager and the
sponsor in the projects.
On-site at customers
Scheduled
YES
YES
Customized
E-learning
YES
NO
Training
Documentation
After the course, you will
• Understand how to use the Tollgate model in order to make
business decisions in projects
• Be able to prioritize the right projects
• Understand the responsibilities and opportunities of the
project sponsor and the steering group
• Know how to apply the Tollgate model in your daily work
Subjects
• The responsibility of the project sponsor and the project
steering group
• The Tollgate model, for unbureaucratic and flexible business
decisions in projects
• The project portfolio organization
• Start, execute and conclude a project from the sponsor
perspective
• Discontinuing a project
Target group
The course is intended for line managers, program managers,
project portfolio managers, project sponsors, project office
managers and senior project managers.
Documentation
Semcon compendium.
PDU-points 8
Read more
on page 23.
P2
L
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Over the past years, Semcon Project Management has trained
over 15,000 people in 40 different countries. Our internationally
experienced consultants combine working as trainers
with project management assignments at different customers.
Working with hands-on project management assignments
gives our trainers a unique and deep understanding
to the challenges and issues that occurs in real life project
management.
Photo by Hans HoJo Johansson
On-site at customers YES Customized YES Training
Scheduled
Project Portfolio Management - XLPM • 2 days
This course demonstrates how you can effectively choose
and prioritize different projects and programs to optimize
your company’s project portfolio. You will learn methods
to concentrate your company’s limited resources on projects
and programs that yield the best return and have the
greatest chance of succeeding – and that are in line with
the company’s overall strategy.
Prerequisites
You should have experience of, and be well acquainted with,
project-intensive environments.
YES
E-learning
NO
Documentation
After the course, you will
• Be able to lead your organization towards better project
management in a structured environment
• Have in-depth knowledge of project portfolio management
method and how to use it to build up and manage the project
portfolio
• Understand how the project portfolio-management method
relates to the company’s other main processes, and which
methods and tools are being used
Subjects
• How project portfolio management support business
development
• Project portfolio organization model
• The project portfolio management lifecycle
• Set-up the project portfolio organization in a project intense
environment
Target group
People with strategic and tactical responsibility for operational
development, such as general managers, members of
management groups, product managers, line managers and
operative project managers that organize and co-ordinate
project portfolios
Documentation
XLPM documentation.
PDU-points 16
Read more
on page 23.
XLPM
Read more
on page 34.
S
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L
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On-site at customers YES Customized YES Training
Scheduled
Project Management Office • 2 days
By managing the balance between line organization,
projects and programs, a Project Management Office (PMO)
increases the possibility of achieving efficient project opera-
tion.
Every PMO is different. How it is set up and what is included
highly depends on the maturity of the organization, and
which functions are provided by other parts of the organiza-
tion.
This course will provide a good understanding of what could
be the responsibilities and tasks of a PMO in the environ-
ment in which it operates, but also where your organization
is today and how to proceed.
S
P2
L
YES
E-learning
NO
Documentation
After the course, you will
• Understand the role of a PMO in its context, and what
responsibilities and functions it may perform
• Have a preliminary action plan for how to optimize the
business value of your Project Management Office
Subjects
• Definitions of terms and concepts
• Stakeholders and interfaces
• Areas of responsibilities of a PMO
• Functions of a PMO
• Characteristics of an organization with a good balance between line
and projects
Target group
Anyone who is involved in the process of establishing a new or
improving an existing PMO, such as a project portfolio manager, a
PMO manager (or a project manager responsible for establishing
a PMO), or a PMO stakeholder, such as a project sponsor, a general
manager or an experienced project or program manager.
Documentation
Semcon compendium.
PDU-points 16
Read more
on page 23.
On-site at customers YES Customized YES Training
Scheduled
Business Decisions in Projects • 2 days
As project sponsor, i.e. a manager with business responsibility,
you can start projects to develop new products, carry
out customer orders, accomplish internal improvements,
implement internal changes or carry out changes in your
own or the customer’s organization.
In this course, you will learn to use the Tollgate model for
making the right decisions and increasing the profitability
of your project. A simulation tool is used to evaluate the
decisions.
YES
E-learning
NO
Documentation
After the course, you will
• Understand how to use the Tollgate model for
making business decisions in projects
• Be able to prioritize relevant projects
• Understand the responsibility and opportunities
of the project sponsor
• Know how to apply the Tollgate model to your daily work
Subjects
• Investigating business opportunities
• The multi-project organization
• The project sponsor’s responsibility
• Business risks and opportunities
• The Tollgate model, for non-bureaucratic and flexible
business decisions in projects
• Terminating projects
Target group
Line managers, program managers, project portfolio managers,
project sponsors, project office managers and senior project
managers.
Documentation
Semcon compendium.
PDU-points 16
Read more
on page 23.
S
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L
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On-site at customers YES Customized YES Training
Scheduled
Program for Experienced Project Managers • 10 days
Leading an important project means that the project manager
assumes responsibility for the individual project’s profitability
as a part of the company’s future. This responsibility requires
broad competence in areas ranging from active leadership,
project management methods, and program and project port-
folio management to finance and law.
This program provides you with a solid theoretical base
and the opportunity to practice the skills you need as
a project manager. During the course, you work with
project assignments associated with your own organization.
Prerequisites
At least five years of experience of project management
with total responsibility for projects
Target group
Senior project managers.
P2
P3
YES
E-learning
NO
Documentation
After the program, you will
• Be able to apply a range of methods and tools for running
effective projects using active and visionary leadership
• Be acquainted with several areas related to project work,
such as intellectual property rights and business law
• Be familiar with the knowledge areas and process groups
presented in the Project Management Body Of Knowledge
(PMBOK® Guide) published by the Project Management Institute
• Understand program and project portfolio management
Have practical experience of improving project maturity
in both individuals and an organization
Subjects
• Individual and group development
• Communication and presentation techniques
• Conflict management
• Stress and creativity
• Project methodology, project planning and project follow-up
• Project finance
• The project’s relation to the company’s business strategies
• Computer-aided planning and budgeting
• Intellectual property rights and business law
• Project audits
• Program and project portfolio management
• Project assignments related to your own organization
that are used throughout the entire course
• Stakeholder analysis and management
• Project business cases
PDU-points 80
Read more
on page 23.
On-site at customers YES Customized YES Training
Scheduled
XLPM for Line Managers • 1 day
No project can succeed without support from the line
manager. As a line manager, you have a key role, because
you allocate resources and you are responsible for providing
the project group with the right competence. You also
assume the responsibility for the project outcome.
In this course, you will learn to use XLPM to efficiently
achieve both project goals and the organization’s long-term
business goals.
”PROPS for Line Managers” has changed
name to till ”XLPM for Line Managers”
YES
E-learning
NO
Documentation
After the course, you will
• Understand the line organization’s impact on project work
• Understand the line manager’s different roles in relation
to projects
• Have basic knowledge of XLPM
Subjects
• Projects in a multi-project organization
• Project portfolio steering
• The roles of a line manager in relation to projects
• Business decisions in projects
• Internal contracts
• The information flow in a project
• Risk management in projects
• Quality management of project performance
Target group
Line managers, program managers, project portfolio managers,
project sponsors and project office managers.
Documentation
XLPM documentation.
PDU-points 8
Read more
on page 23.
XLPM
Read more
on page 34.
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XLPM - Excellence in Project Management
Working in a project is a work method that allows
enormous space for flexibility and adaptation – but
simultaneously demands structure and clarity. The
project methodology XLPM has been designed so that
an organization, regardless of size, geographical location
and cultures, can use one and the same model for
all projects. XLPM provides structure, focus on business
skills, a common language, distinct roles and processes.
It considers the entire organization and its project
portfolio, not only individual projects.
XLPM provides support to decision makers and project
team members on all levels of a multi-project organization.
XLPM is based on international standards for project
management, including ISO and PMI. One of the factors
behind the model’s success is that it is constantly developed
and refined. It can also be specially tailored for
various organizations.
XLPM has been developed by Semcon Project Management
AB and is based on the fundamental concepts
contained in PROPS. XLPM has been further improved
and developed, and provides full support for projects,
programs and project portfolios in order to satisfy organizations
that require a comprehensive methodology
for the project oriented operations.
Read more about XLPM at spm.semcon.com
Popular Trainer
Kjell Johansson at Semcon Project
Managements Swedish office is
nothing less than a phenomenon.
Since 1996, he has led some 350
project management courses
in 47 countries, from Algeria to
Venezuela, or from Canada to
Australia, depending on if you sort
them alphabetically or according
to the world map.Not only does he hold this hard-to-beat and
ever-growing record – he is also one of the most appreciated
teachers.What is the secret?
“I share my own experiences, I try to always have a smile on my
face, and I adapt the courses to the reality and the expectations
of the students,” Kjell replies. And I find it important to create
a relaxed and friendly atmosphere – that makes it so much
easier to learn!
Enthusiast and inspirer
Sara Borneroth at Ericsson has participated in Kjell’s courses for
project managers in Kenya. She is full of praise for his work:
“Nobody can communicate and get across the course message
quite like him! His enthusiasm is for real,and that of course
contributes to his popularity.”
But Kjell points out that he wouldn’t be this committed if he
didn’t like what he is doing:
“You can tell that the courses fulfill a great need,and the teaching
method with all the active participation makes it rewarding
to be a teacher. Despite cultural differences, the concept is
appreciated in all countries.
Currently, Kjell mainly teaches customer project management.What
qualities and skills does one need in that type of
projects?
“Working with an external customer involves completely
different requirements,”he explains.You represent not only
a project but an entire company, so the communication with
your client is essential.
Kjell started out as an engineer with an M.Sc. degree in reactor
physics, and he has worked at two nuclear plants in Sweden.
After running some projects in the field of nuclear technology,
he became aware of the importance of efficient project
management, and when he was offered a job at Ericsson as a
consultant and teacher, he decided to give it a chance.
Structure thanks to XLPM
“Getting to know the XLPM model was an aha experience – it
helped me discover the structure of projects, which before
seemed nothing but chaos.It’s quite fantastic with a model
that works for anything from deliveries of advanced telecom
solutions to insurance companies and newspapers. And, as you
can see, in every corner of the world!”
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Developing your understanding of the human perspective
To succeed with projects, it is essential you and your team mates share a
commitment and have the same vision of the final goal. ”This is what we are
going to do” must coincide with ”This is how we are going to do it”. There must
be a common language, and every member of the project team must understand
their roles and responsibilities. Each member must also feel that his or her own
contribution is important. People who are involved generate success.
Through our courses you learn, both as team member and leader, to better understand
the human perspective of project work.You will gain a better understanding of group
dynamics and we will improve your ability to communicate better and more distinctly.
You will also receive advice and tips on how to handle relations with people
within and outside the project team – for example, to fulfill the requirements
and needs of authorities, line organizations, family and parallel projects.
When you feel inspired and committed, you contribute to the success of your
organization!
On-site at customers YES Customized YES Training
Scheduled
Human Skills for Project Managers • 4 days
This course will train you to use your personality to motivate
and stimulate others. There are several leadership styles and
in this course you will learn how to adapt your leadership
style to your team members need. You will also find out in
what areas your leadership can be developed to make you
handle more situations. Using leadership tools, you will
increase your ability to control and lead projects and improve
the efficiency of your daily project work. You will practice
dealing with various problem situations and receive feedback.
YES
E-learning
NO
Documentation
After the course, you will
• Have a better picture of yourself and how you communicate at
group meetings, negotiations and presentations
• Know more about personal talks in problem situations
• Have substantially improved your project leadership skills
• Know more about your own leadership style and how it
can be developed
• Be familiar with the tools available for increasing the
effectiveness of projects
Subjects
• The leadership role: situational leadership and FIRO,
feedback and personal development
• Communication: transactional analysis, presentations,
contact with decision-makers
• Problem situations: time pressure and difficult discussions:
– Managing change
– Leading a temporary group
– Testing tools to increase the effectiveness of projects
Target group
Project managers and team leaders.
Documentation
Semcon compendium.
PDU-points 32
Read more
on page 23.
P1
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38
On-site at customers YES Customized YES Training
Scheduled
Human Skills II - Efficient Teams • 3 days
As project manager you usually have little time to get an
efficient team together and running. In this course you
will learn how to develop and define the right conditions
for your project group. We concentrate on analyzing the
group’s needs before the start of a project.
You will learn how to create and lead a team to get the most
from the various skills and personalities. The outcome will be
a team that is both creative and productive.
Prerequisites
Human Skills for project managers or similar skills.
We use the tools introduced in the course.
P1
YES
E-learning
NO
Documentation
After the course, you will:
• Analyze the present-day situation so you find the group’s
need for development and driving forces
• Choose activities based on the group’s needs and
external factors
• Professionally conduct team-building activities
Subjects
• Conducting and analyzing several team-building exercises
• Your personal profile according to the MBTI
(Myer-Briggs Type Indicator)
• Different profiles in a group
• Understanding and using the team members’ differences
• The various phases of group development
• Analysis of the present situation
• Choice of activities
• Basics in coaching
• Team-building tools
Target group
Project managers and team leaders.
Documentation
Semcon compendium.
PDU-points 24
Read more
on page 23.
On-site at customers YES Customized YES Training
Scheduled
Communication Management and Skills • 2 days
Projects are characterized by intensity, deadlines, goals
and many individuals with varying agendas and interests.
In such an environment it is imperative that everyone in-
volved has the ability to communicate with each other and
external parties in an effective and well-considered way.
Good communication in projects is about good under-
standing of the communication needs of all stakeholders,
an implemented plan for how the communication will be
managed in the project and a culture that encourage an
open and honest dialogue.
This course will give you an understanding of the
importance of communication with all stakeholders in the
project and how you can communicate with people in a
successful way. It will also give you an understanding of
how to plan the communication with the aim to create the
best conditions for the project.
YES
E-learning
NO
Documentation
After the course, you will
• Know how to analyze the stakeholders on the basis of
involvement in and impact on the project
• Know about communication planning and be able to write a
communication plan
• Understand the foundation of an effective and interpersonal
communication
Subjects
• Fundamentals of human communication
• Need of communication in projects
• Communication planning
• Sending clear messages
• Active listening
• Communication styles
Target group
Project managers, project members, project administrators,
line managers, projects sponsors or project office managers.
Documentation
Semcon compendium
Prerequisites
Participants should be well familiar with the project working
form.
PDU-points 16
Read more
on page 23.
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40
On-site at customers YES Customized YES Training
Scheduled
Conflict Handling in Projects • 1 day
Every day we risk facing or dealing with a conflict. It can
happen anywhere – at home, among friends or at a workplace.
When several people need to function or work together,
conflict instigators are just around the corner. Conflicts are not
something to fear, but a normal and important process for all.
As project manager you must be able to act quickly and
work effectively in new projects. This course teaches effective
conflict management and understanding conflict behavior.
You will learn how to deal with conflicts and find alternatives
and solutions. The outcome will be a team that is both
creative and productive.
Prerequisites
Leadership in projects or similar situation.
P1
P2
L
YES
E-learning
NO
Documentation
After the course, you will
• Understand various conflict behavior patterns
• Be more able to reach a positive solution
• Have alternative solutions to conflicts
Subjects
• The roots of conflict
• Conflicts – a normal and important process
• Positive and negative effects of a conflict
• Different types of behavior in conflict situations
• Different types of conflicts
• Alternative solutions and causes of conflicts
• Conflict behavior
Target group
Project managers and team leaders.
Documentation
Semcon compendium.
PDU-points 8
Read more
on page 23.
On-site at customers YES Customized YES Training
Scheduled
Coaching Leadership in Projects • 2 days
Using the complete potential of every project member in
order to get full leverage out of the project team should be
the goal of every project manager. We know that leader-
ship by coaching will help you in your pursuit of this goal.
This course gives you the chance to develop your ability
to coach your team members. In these two days, we offer
a mix of short lectures, group discussions and practical
exercises, from which you will gain good understanding of
the fundamentals of coaching and try hands-on coaching
practice. We work with concrete cases, based on your own
work, and you will have various opportunities to practice
coaching in different situations.
After the course, you will
• Be able to use the coaching tool as a natural part of your
leadership.
• Have increased awareness of your own way of communicating
and coaching.
• Feel comfortable in your use of coaching as a tool to reach
your goals.
YES
E-learning
NO
Documentation
Subjects
• The role of a coach – the implications of
– supporting others
– coaching project members and colleagues
– coaching vs. practicing leadership by coaching; similarities
and differences
• The coaching talk
– interviewing technique
– active listening
– setting goals for talks
– conversational structure
• Communication
– transactional analysis (TA)
• Exercises and practical training
– we practice interviewing technique
– we practice active listening
– we practice setting goals for talks
– we practice coaching structure
– we practice giving feedback
– self-analysis: strengths and development potential
Target group
The course is intended for project managers and team leaders.
Documentation
Semcon compendium.
PDU-points 16
Read more
on page 23.
P1
P2
L
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We know better projects lead to better business
Semcon Project Management is a part of Semcon, a global company active in the areas of Engineering Services and
Product Information. Semcon has 2600 employees at more than 40 sites around the world. Semcon Project Manage-
ment creates Excellent Project Culture for our customers. If you would like more information about our services or
would like to sign up for one of our courses, please contact us:
e-mail spm.training@semcon.com
website spm.semcon.com
Gothenburg
Theres Svenssons gata 15
417 80 Gothenburg
Sweden
Phone: +46 (0)31-721 00 00
Karlstad
Lagergrens gata 7
652 26 Karlstad
Sweden
Phone: +46 (0)54-14 03 00
Lund
Fältspatvägen 4
223 78 Lund
Sweden
Phone: +46 (0)46-270 83 00
Stockholm
Patentgatan 8
112 67 Stockholm
Sweden
Phone: +46 (0)8-56 29 06 00
Kuala Lumpur
Unit 742, Level 7, Block A,
Kelena Centre Point
Jalan SS 7/19, Kelana Jaya
47301 Petaling Jaya
Malaysia
Phone: +60 (0)3-7805 1245
Bejing
3A01 ZhongChen Building
LiZeZhong 2nd Road
WangJing High Tech Park
ChaoYang District
100201 Beijing
China
Phone: +86 (0)10-64 39 96 39
Berlin
Kurfürstendamm 74
10709 Berlin
Germany
Phone: +49 (0)30 832 1752-0
Munich
Semcon Project Management GmbH
Hufelandstr. 13
80939 Munich
Germany
Phone: +49 (0) 89 31566-490
Semcon Project Management is a part of Semcon, a global company
active in the areas of Engineering Services and Product Information.
Semcon has 2600 employees at more than 40 sites around the world.
Semcon Project Management creates Excellent Project Culture for our
customers. If you would like more information about our services or
would like to sign up for one of our courses, please contact us:
e-mail spm.training@semcon.com
website spm.semcon.com
XLPM® is owned by Semcon Project Management AB.
XLPM® is a Semcon version of PROPS® and based on PROPS®.
PROPS® is owned by Ericsson AB.
Copyright © Semcon Project Management AB 2010.
Stockholm: +46 (0)8-562 906 00
Gothenburg: +46 (0)31-721 00 00
Karlstad: +46 (0)54-14 03 00
Lund: +46 (0)46-270 83 00
Berlin: +49 (0)30-832 17 52-0
Munich: +49 (0) 89 31566-490
Kuala Lumpur: +60 (0)3-7805 1245
Beijing: +86 (0)10-64 39 96 39
Manila: +63 917 537 1143