Conference Program Guide and Schedule
Conference Program Guide and Schedule
Conference Program Guide and Schedule
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>Schedule</strong><br />
Tuesday, 11 June continued<br />
TIMe evenT RooM TRaCk<br />
16.15 – 17.30 Breakout Sessions continued<br />
How self-service BI creates perfect harmony between business<br />
<strong>and</strong> IT<br />
Richard den Ouden <strong>and</strong> Jacques Adriaansen, Every Angle<br />
Achieve multi-channel service excellence with new <strong>and</strong><br />
enhanced capabilities for SAP CRM Service Management<br />
Ulf Guttmann, SAP AG<br />
Case study: Lessons from Applied Materials to ensure<br />
accurate product configuration with SAP CRM Internet Pricing<br />
Configurator<br />
Peter van Opdorp, Applied Materials<br />
Case study: How sales, service, <strong>and</strong> marketing teams are<br />
engaging <strong>and</strong> winning with SAP Cloud for Customer<br />
Ariane Lindblom, SAP<br />
17.30 – 19.00 Welcome Reception<br />
17.45 – 18.15 SAP Demo <strong>and</strong> Discussion Forums<br />
18.15 – 19.00 Ask-the-Experts<br />
Engage with your customers like never before with SAP<br />
Customer Engagement Intelligence<br />
18.30 – 19.00 SAP Demo <strong>and</strong> Discussion Forums<br />
SAP Fraud Management: Innovations for fraud detection <strong>and</strong><br />
prevention<br />
G108<br />
D203<br />
BI TRaCk 1<br />
S<br />
CRM TRaCks<br />
4, 5<br />
D503 CRM TRaCk 2<br />
G107<br />
Elicium<br />
Ballroom<br />
CRM TRaCks 1,<br />
2, 3, 4<br />
SAP Booth CRM<br />
Elicium<br />
Ballroom<br />
SAP Booth GRC<br />
Visit the Mobile Agenda: bit.ly/2013Amsterdam 35
Change language