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1. David Kolb 2. Experiential learning theory (ELT)

1. David Kolb 2. Experiential learning theory (ELT)

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<strong>1.</strong> <strong>David</strong> <strong>Kolb</strong><br />

Through philosophers in all over the word, <strong>David</strong> <strong>Kolb</strong> (born 1939) is one of the well-known.<br />

<strong>David</strong> A. <strong>Kolb</strong> is Professor of Organizational Behavior in the Weathered School of<br />

Management. He became one of the members of School in 1976. <strong>Kolb</strong> absorbed his<br />

Bachelor from Knox College in 1961, his MA from Harvard in 1964 and his PhD from Harvard<br />

in 1967. His work on experiential <strong>learning</strong> has wide fame, also known for his contributed<br />

thought around organizational behavior. He has an interest in the nature of individual and<br />

social change, experiential <strong>learning</strong>, career development and executive and professional<br />

education (<strong>Kolb</strong>, 1984).<br />

He had gotten his BA in psychology, philosophy and religion and his Ph.D. in Social<br />

Psychology from Harvard University. He is best known for his research on experiential<br />

<strong>learning</strong> and <strong>learning</strong> styles described in <strong>Experiential</strong> Learning: Experience as the Source of<br />

Learning and Development. Other books include, Conversational Learning: An <strong>Experiential</strong><br />

Approach to Knowledge Creation, Innovation in Professional Education: Steps on a Journey<br />

from Teaching to Learning, and Organizational Behavior: An <strong>Experiential</strong> Approach. Also he<br />

has written many journal articles and book chapters around experiential <strong>learning</strong> topic. He<br />

took four honorary degrees recognizing his contributions to experiential <strong>learning</strong> in higher<br />

education (<strong>Kolb</strong>, 1984).<br />

<strong>2.</strong> <strong>Experiential</strong> <strong>learning</strong> <strong>theory</strong> (<strong>ELT</strong>)<br />

<strong>Experiential</strong> <strong>learning</strong> can called as a cyclical process that capitalizes on the participants'<br />

experiences for knowledge acquisition. This process engages setting goals, thinking,<br />

planning, experimentation, accusation, supervision, and revision. By engaging in these<br />

activities, learners construct meaning in a unique way to themselves, unifying the cognitive,<br />

sentimental, and physical aspects of <strong>learning</strong> (<strong>Kolb</strong>, 1984).<br />

There are two separate linked series in the cycle of <strong>ELT</strong> model for <strong>learning</strong>, as a central<br />

principle of <strong>Kolb</strong>’s experiential <strong>learning</strong> <strong>theory</strong>: apprehension–comprehension (concrete<br />

experience-abstract conceptualization) and intension–extension (reflective observation-<br />

active experimentation). However, these logical facts must be combined according to<br />

happen <strong>learning</strong>. Apprehension-comprehension make hard to understand the experience<br />

understanding, while intension-extension contains the experience transformation. One<br />

without the other is not an efficient method for acquiring knowledge (Baker, Jensen, & <strong>Kolb</strong>,<br />

Seyedjamal Zolhavarieh - 1101600740 | Organizational Learning – <strong>Kolb</strong>’s <strong>learning</strong> <strong>theory</strong> 1


2002). The <strong>ELT</strong> model illustrates why learners approach is in such different manners but<br />

they develop in a healthy way. In fact, some individuals build larger proficiency in<br />

competitive <strong>learning</strong> environment (Spence Laschinger, 1990).<br />

The <strong>ELT</strong> model describes that during the <strong>learning</strong> process, learners must constantly select<br />

which abilities to exploit in a given <strong>learning</strong> situation and determine <strong>learning</strong> abilities that<br />

are on opposite ends of a continuum (Baker et al., 2002). Indeed, learners approach the<br />

tasks of experience understanding and experience metamorphoses in various approaches. If<br />

a learner is more relaxing during getting new information in a concrete manner and actively<br />

experimenting during the attending of the experience, the learner must also beer some brief<br />

conceptualization and reflective supervision due to complete the cycle.<br />

The learner who takes experiments through manipulating models in <strong>learning</strong> process must<br />

be able to conceive and constitute observations based on his/her experiences. This is at the<br />

heart of the <strong>ELT</strong> model and <strong>Kolb</strong>'s view of the adult learner. The learners begin with a<br />

tangible experience, which then guide them to monitor and reflect on their experience. After<br />

reflective observation, the learners provide brief concepts about what occurred, which will<br />

serve as leads for future actions. With these leads the learners examine what they have<br />

constructed for new experiences (Baker et al., 2002).<br />

3. Learning styles<br />

<strong>Kolb</strong> believes that there are different entities which affect in <strong>learning</strong> style. In his<br />

experiential <strong>learning</strong> <strong>theory</strong> model (<strong>ELT</strong>), he has explained three parts of a person's<br />

development and also has suggested that person’s tendency to determine the four different<br />

<strong>learning</strong> styles due to development in stages. The development parts that <strong>Kolb</strong> clarified are<br />

(<strong>Kolb</strong>, 1984):<br />

1- Acquisition - birth to adolescence - development of basic abilities and 'cognitive<br />

structures'<br />

2- Specialization - schooling, early work and personal experiences of adulthood - the<br />

development of a particular 'specialized <strong>learning</strong> style' shaped by 'social, educational,<br />

and organizational socialization'<br />

3- Integration - mid-career through to later life - expression of non-dominant <strong>learning</strong><br />

style in work and personal life.<br />

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Whatever influences the choice of style, the <strong>learning</strong> style preference itself is actually the<br />

product of two pairs of variables, or two separate 'choices' that we make, which <strong>Kolb</strong><br />

presented as lines of axis, each with 'conflicting' modes at either end (Baker et al., 2002):<br />

Figure 1 – <strong>Kolb</strong>’s styles<br />

Concrete Experience - CE (feeling) -----V-----Abstract Conceptualization - AC (thinking)<br />

Active Experimentation - AE (doing) -----V----- Reflective Observation - RO (watching)<br />

A typical presentation of <strong>Kolb</strong>'s two connected series is that the east-west axis is called the<br />

Processing series (how we approach a task), and the north-south axis is called the<br />

Perception Series (our emotional response, or how we think or feel about it).<br />

These <strong>learning</strong> styles are the combination of two lines of axis (continuums) each formed<br />

between what <strong>Kolb</strong> calls 'dialectically related modes' of 'grasping experience' (doing or<br />

watching), and 'transforming experience' (feeling or thinking):<br />

The word 'dialectically' is not widely understood, and yet carries an essential meaning,<br />

namely 'conflicting' (its ancient Greek root means 'debate'). <strong>Kolb</strong> meant by this that we<br />

cannot do both at the same time, and to an extent our urge to want to do both creates<br />

conflict, which can help to resolve through choice when compared with a new <strong>learning</strong><br />

situation. People internally decide whether they will do or watch, and at the same time they<br />

decide whether they will think or feel.<br />

<strong>Kolb</strong>’s <strong>learning</strong> styles can see on one matrix which separates four stages of <strong>learning</strong> styles<br />

in terms of a two by two matrix. The diagram also highlights <strong>Kolb</strong>'s terminology for the four<br />

<strong>learning</strong> styles; diverging, assimilating, and converging, accommodating (Baker et al.,<br />

2002):<br />

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Feeling<br />

(Concrete Experience - CE)<br />

thinking<br />

(Abstract Conceptualization - AC)<br />

Table 1 - <strong>Kolb</strong>’s <strong>learning</strong> styles - matrix<br />

doing<br />

(Active Experimentation - AE)<br />

Thus, for example, a person with a dominant <strong>learning</strong> style of 'doing' rather than<br />

'watching' the task, and 'feeling' rather than 'thinking' about the experience, will have a<br />

<strong>learning</strong> style which combines and represents those processes, namely<br />

an 'Accommodating' <strong>learning</strong> style, in <strong>Kolb</strong>'s terminology.<br />

Figure 2 – <strong>Kolb</strong>’s Learning Style – matrix view<br />

watching<br />

(Reflective Observation - RO)<br />

accommodating (CE/AE) diverging (CE/RO)<br />

converging (AC/AE) assimilating (AC/RO)<br />

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Here four <strong>Kolb</strong> <strong>learning</strong> styles are explained briefly:<br />

Diverging (feeling and watching - CE/RO)<br />

People with a Diverging <strong>learning</strong> style have broad cultural interests and like to gather<br />

information. They are interested in people, tend to be imaginative and emotional, and tend<br />

to be strong in the arts. People with the Diverging style prefer to work in groups, to listen<br />

with an open mind and to receive personal feedback.<br />

These people are able to look at things from different perspectives. They are sensitive. They<br />

prefer to watch rather than do, tending to gather information and use imagination to solve<br />

problems. They are best at viewing concrete situations several different viewpoints. <strong>Kolb</strong><br />

called this style 'Diverging' because these people perform better in situations that require<br />

ideas-generation, for example, brainstorming (<strong>Kolb</strong>, Boyatzis, & Mainemelis, 2001).<br />

Assimilating (watching and thinking - AC/RO)<br />

People with this style attract to logically sound theories than approaches based on practical<br />

value. In this <strong>learning</strong> style, people are important for productivity in information and science<br />

careers. In formal <strong>learning</strong> situations, people with this style prefer readings, lectures,<br />

exploring analytical models, and having time to think things through (<strong>Kolb</strong> et al., 2001).<br />

The Assimilating <strong>learning</strong> preference is applied for a concise, logical approach. Ideas and<br />

concepts are more important than people. These people need good clear explanation rather<br />

than practical opportunity. They excel at understanding wide-ranging information and<br />

organizing it a clear logical format. People with an Assimilating <strong>learning</strong> style are less focused<br />

on people and more interested in ideas and abstract concepts (<strong>Kolb</strong> et al., 2001).<br />

Converging (doing and thinking - AC/AE)<br />

People with a Converging <strong>learning</strong> style attract to technical tasks and problems than social<br />

or interpersonal issues. A Converging <strong>learning</strong> style enables specialist and technology<br />

abilities. People with a Converging style like to experiment with new ideas, to simulate, and<br />

to work with practical applications (<strong>Kolb</strong> et al., 2001).<br />

People with a Converging <strong>learning</strong> style can solve problems and will use their <strong>learning</strong> to<br />

find solutions to practical issues. They prefer technical tasks, and are less concerned with<br />

people and interpersonal aspects. People with a Converging <strong>learning</strong> style are best at<br />

Seyedjamal Zolhavarieh - 1101600740 | Organizational Learning – <strong>Kolb</strong>’s <strong>learning</strong> <strong>theory</strong> 5


finding practical uses for ideas and theories. They can solve problems and make decisions<br />

by finding solutions to questions and problems (<strong>Kolb</strong> et al., 2001).<br />

Accommodating (doing and feeling - CE/AE)<br />

People with an Accommodating <strong>learning</strong> style tend to lean on others for information than<br />

carry out their own analysis. This <strong>learning</strong> style is prevalent and useful in roles requiring<br />

action and initiative. People with an Accommodating <strong>learning</strong> style prefer to work in teams<br />

to complete tasks. They set targets and actively work in the field trying different ways to<br />

achieve an objective (<strong>Kolb</strong> et al., 2001).<br />

The Accommodating <strong>learning</strong> style is 'hands-on', and relies on intuition rather than logic.<br />

These people use other people's analysis, and prefer to take a practical, experiential<br />

approach. They are attracted to new challenges and experiences, and to carrying out plans.<br />

They commonly act on 'gut' instinct rather than logical analysis (<strong>Kolb</strong> et al., 2001).<br />

4. Relationship between <strong>learning</strong> styles model and experiential<br />

<strong>learning</strong> <strong>theory</strong> (<strong>ELT</strong>)<br />

<strong>David</strong> <strong>Kolb</strong>’s <strong>learning</strong> styles are developed from Kurt Lewin’s four-stage model. <strong>Kolb</strong> has<br />

been believed that to be truly impressive, <strong>learning</strong> needs to carry through all four stages in<br />

the model. Every stage should apply a distinct set of <strong>learning</strong> strategies. In the context of<br />

<strong>learning</strong> to be a leader, the strategies apply as follows (Kelly, 1997):<br />

1- Experiencing what it is like to be a leader.<br />

2- Reflecting on what you have experienced and observed.<br />

3- Forming beliefs about what it means to lead well.<br />

4- Testing the usefulness of these beliefs in new situations.<br />

To enact and learn from each strategy, you need to draw on different abilities, including:<br />

1- Being disciplined enough to execute ideas and turn good intentions into action.<br />

2- Being open to reflecting on what you have experienced from a variety of<br />

perspectives.<br />

3- Using inductive reasoning to distil your reflections into mental models of what it<br />

means to lead well.<br />

4- Using intuition and deductive reasoning to identify situations in which you can<br />

experiment with these ideas.<br />

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These four abilities can be represented as two pairs of polar opposites:<br />

Figure 3 - <strong>Kolb</strong>'s Polar Dimensions of Learning<br />

Having developed the model over many years prior, <strong>David</strong> <strong>Kolb</strong> published his <strong>learning</strong> styles<br />

model in 1984. The model gave rise to related terms such as <strong>Kolb</strong>'s experiential <strong>learning</strong><br />

<strong>theory</strong> (<strong>ELT</strong>), and <strong>Kolb</strong>'s <strong>learning</strong> styles inventory (LSI). In his publications - notably his<br />

1984 book '<strong>Experiential</strong> Learning: Experience as the Source of Learning and Development'<br />

<strong>Kolb</strong> acknowledges the early work on experiential <strong>learning</strong> by others in the 1900's, including<br />

Rogers, Jung, and Piaget. In turn, <strong>Kolb</strong>'s <strong>learning</strong> styles model and experiential <strong>learning</strong><br />

<strong>theory</strong> are today acknowledged by academics, teachers, managers and trainers as truly<br />

seminal works; fundamental concepts towards our understanding and explaining human<br />

<strong>learning</strong> behavior, and towards helping others to learn (Kelly, 1997).<br />

5. Applications<br />

Nowadays, many applications of <strong>Experiential</strong> Learning Theory through educational systems<br />

exist, especially on college campuses. These examples include field courses, study abroad,<br />

and mentor-based internships. Additional examples of well-established experiential <strong>learning</strong><br />

applications include cooperative education, internships and service <strong>learning</strong>. There are also<br />

numerous examples of computer-based interventions based on experience (Millenbah,<br />

Henry Campa, & Winterstein, 2000).<br />

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Understanding one's preferred <strong>learning</strong> style has two benefits. It helps us understand our<br />

areas of weakness, giving us the opportunity to work on becoming more proficient in the<br />

other modes or it helps us realize our strengths, which might be useful in certain social<br />

situations, such as deciding on a career.<br />

In an ESL institution, use of the inventory has two benefits for learners. It helps them<br />

understand their <strong>learning</strong> styles, and thus "make transitions to higher levels of personal and<br />

cognitive functioning." It also allows teachers to cover materials in a way that best fits the<br />

diversity of the classroom. It must be added, however, that the Learning Style Inventory<br />

was never intended to be used as a tool to segregate students with different <strong>learning</strong> styles<br />

(Henke, 1996).<br />

The Theory of <strong>Experiential</strong> Learning can also be integrated in one's way of teaching. For<br />

example, after introducing a new grammar or difficult point, the instructor might give the<br />

students a minute or two of silence to reflect and then another minute or two to discuss.<br />

The Learning Style Inventory serves as a reminder that the internal processes of <strong>learning</strong><br />

need just as much care as the external.<br />

Simulations and gaming within instruction also involve direct experience and thus are valid<br />

examples of experiential <strong>learning</strong>. Within game interactions, there are often several cycles<br />

presented to the participant. These cycles generally consist of participation by the user,<br />

decision making, and a period of analysis. This process coincides greatly with the<br />

<strong>Experiential</strong> Learning Cycle outlined above. In addition, it has been found that simulations<br />

which shorten the debriefing period at the end of the game session can diminish their own<br />

effectiveness. This means that games which do not allow for appropriate reflection are not<br />

as effective as if proper reflection occurs. Thus, it is apparent that the reflective observation<br />

and abstract conceptualization portions of simulations and games are vital to <strong>learning</strong>,<br />

which has also been established by the <strong>Experiential</strong> Learning Theory (Ulrich, 1997).<br />

Yet another application of experiential <strong>learning</strong> is in the field of e-<strong>learning</strong>. Specifically,<br />

there has been an effort to utilize this model to increase the effectiveness of Continuing<br />

Professional Development (CPD) e-<strong>learning</strong> courses. It was found that many of these<br />

courses did not allow for concrete experience and active experimentation due to the fact<br />

that the <strong>learning</strong> processes were based on more traditional <strong>learning</strong> methods and not<br />

capitalizing on the self-directed nature of the learners (Friedman, Watts, Croston, & Durkin,<br />

2002). However, with the use of different technologies such as multimedia resources, web-<br />

based discussions, online planners, and creative tasks, e-<strong>learning</strong> courses could be<br />

Seyedjamal Zolhavarieh - 1101600740 | Organizational Learning – <strong>Kolb</strong>’s <strong>learning</strong> <strong>theory</strong> 8


improved in a manner that would strengthen the entire experiential <strong>learning</strong> cycle for the<br />

learner (Frank, Reich, & Humphreys, 2003).<br />

6. Weaknesses of <strong>ELT</strong><br />

Since <strong>Kolb</strong> created the <strong>Experiential</strong> Learning Theory and the accompanying <strong>learning</strong> model,<br />

his work has been met with various criticisms about its worth and effectiveness. One of the<br />

criticisms of this model is that the concrete experience part of the <strong>learning</strong> cycle is not<br />

appropriately explained in the <strong>theory</strong> and remains largely unexplored. Another common<br />

criticism of the <strong>theory</strong> that exposes a weakness is that the idea of immediate and concrete<br />

experience is problematic and unrealistic (Miettinen, 2000).<br />

Other criticisms of the <strong>ELT</strong> are that the concepts outlined by <strong>Kolb</strong> are too ill-defined and<br />

open to various interpretations and that the ideas he presents are an eclectic blend of ideas<br />

from various theorists that do not fit logically together. Another, perhaps more biting<br />

criticism of <strong>Kolb</strong>'s work is that his <strong>ELT</strong> model is only an attempt to explain the societal<br />

benefit of his Learning Styles Inventory and thus may actually be a well derived marketing<br />

ploy. Also, it is believed that the phases in the <strong>ELT</strong> <strong>learning</strong> model remain separate and do<br />

not connect to each other in any manner (Miettinen, 2000).<br />

However, the most tangible weaknesses of the <strong>ELT</strong> and the <strong>ELT</strong> <strong>learning</strong> model are the vast<br />

differences between it and the ideas established by John Dewey, whose beliefs are largely<br />

attributed to the establishment of the <strong>ELT</strong>. Dewey believed that non-reflective experience<br />

borne out of habit was the dominant form of experience and that reflective experience only<br />

occurred when there were contradictions of the habitual experience. But, in a glaring<br />

weakness of the <strong>ELT</strong>, <strong>Kolb</strong> does not adequately discuss the role of non-reflective experience<br />

in the process of <strong>learning</strong> (Miettinen, 2000).<br />

In addition, Dewey believed that observations of reality and nature were the starting point<br />

of knowledge acquisition. <strong>Kolb</strong>, however, believes that the experience is the starting point of<br />

knowledge acquisition and disregards the observations concerning the subjective reality of<br />

the learner, another blatant weakness. A final weakness in the <strong>ELT</strong> that was noticed is its<br />

lack of discussion concerning the social aspect of experience. The <strong>ELT</strong> <strong>learning</strong> model<br />

focused on the <strong>learning</strong> process for a single learner and failed to mention how the individual<br />

fit into a social group during this process and what role this group may play. Also, there was<br />

no discussion on how a social group may gain knowledge through a common experience<br />

(Miettinen, 2000).<br />

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7. Strengths of <strong>ELT</strong><br />

With all of the criticisms of the <strong>Experiential</strong> Learning Theory, it may be too easy to overlook<br />

its merits in the field of adult education. Each adult has his/her own unique set of<br />

experiences and set of <strong>learning</strong> abilities that he/she feels comfortable utilizing. <strong>Kolb</strong>'s <strong>theory</strong><br />

accounts for this fact and shows how the learner can utilize his/her experiences and <strong>learning</strong><br />

strengths in the process of constructing knowledge. <strong>Kolb</strong> also did a good job of integrating<br />

the two dialectical entities into the model to create a complete <strong>learning</strong> cycle in which the<br />

entire <strong>learning</strong> process can be traced. In addition, <strong>Kolb</strong> did a great job of showing how the<br />

learner can be effective utilizing his/her <strong>learning</strong> strengths, while at the same time using<br />

skills that are underdeveloped to complete the <strong>learning</strong> cycle (Miettinen, 2000).<br />

However, due to the weaknesses of the <strong>ELT</strong> model as created by <strong>Kolb</strong>, it is necessary to<br />

construct another model, which includes <strong>Kolb</strong>'s beliefs and at the same time confronts the<br />

weaknesses that have been found. Below is a representation of a model that could be used<br />

for this purpose. The idea behind this model was to include the observations of the learners'<br />

own subjective reality as a starting point for experience. Then, a disruptive experience<br />

occurs, which challenges the habitual patterns of the learner. Once the experience has been<br />

encountered learners enter a stage of emotion inventory in which they become cognizant of<br />

their emotions in reaction to the experience. These emotions then play a role in the next<br />

step, which is a stage of reflective observation similar to that outlined by <strong>Kolb</strong> in his model<br />

(Miettinen, 2000).<br />

After this stage, learners enter a stage of conceptualization and hypothesis formation in<br />

which they attempt to piece the information gathered thus far concerning the experience<br />

into logical chunks. Once this occurs, learners address the experience in some manner. This<br />

may include active experimentation to test a hypothesis. Or, it may also include higher<br />

order planning which requires even more in-depth examination of the experience. This stage<br />

can lead to two different types of experiences, expected and disruptive, both of which lead<br />

to repetition of the <strong>learning</strong> cycle. The expected experiences include those which can be<br />

predicted by the concepts and hypothesis that were established in the <strong>learning</strong> cycle.<br />

Disruptive experiences, on the other hand, include those that conflict with the concepts that<br />

were formulated in the experiential process. It is also readily evident in the model that the<br />

experiential <strong>learning</strong> cycle can occur individually or within a social group (Miettinen, 2000).<br />

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8. Limitations of <strong>Kolb</strong>'s Theory and Inventory<br />

Not all writers agree with <strong>Kolb</strong>'s <strong>theory</strong>. Rogers, for example points out that "<strong>learning</strong><br />

includes goals, purposes, intentions, choice and decision-making, and it is not at all clear<br />

where these elements fit into the <strong>learning</strong> cycle." Habermas has also proposed that there<br />

are at least three kinds of <strong>learning</strong> and that we have different <strong>learning</strong> styles for each<br />

(Miettinen, 2000).<br />

As for the Inventory, <strong>Kolb</strong>, himself, points out its greatest limitation. The results are based<br />

solely on the way learners rate themselves. It does not rate <strong>learning</strong> style preferences<br />

through standards or behavior, as some other personal style inventories do, and it only<br />

gives relative strengths within the individual learner, not in relation to others. In my own<br />

case, I found the results dubious. The wording in the questions seemed vague and the<br />

results did not jive with my own view of my preferred <strong>learning</strong> style (Miettinen, 2000).<br />

Nonetheless, <strong>Kolb</strong>'s contributions cannot be underestimated. Whatever their limitations, by<br />

presenting a model of experience in a scientific form, he has helped move educational<br />

thought from the locus of the instructor back to the learner. As many of the major<br />

contributors to the field have pointed out, experience has once again become a viable topic<br />

of discussion (Miettinen, 2000).<br />

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9. References<br />

Baker, A. C., Jensen, P. J., & <strong>Kolb</strong>, D. A. (2002). Conversational <strong>learning</strong>: An experiential<br />

approach to knowledge creation: Greenwood Publishing Group.<br />

Frank, M., Reich, N., & Humphreys, K. (2003). Respecting the human needs of students in<br />

the development of e-<strong>learning</strong>. Computers & Education, 40(1), 57-70.<br />

Friedman, A., Watts, D., Croston, J., & Durkin, C. (2002). Evaluating online CPD using<br />

educational criteria derived from the experiential <strong>learning</strong> cycle. British journal of<br />

educational technology, 33(4), 367-378.<br />

Henke, H. (1996). Learning <strong>theory</strong>: Applying <strong>Kolb</strong>’s <strong>learning</strong> style inventory with computer<br />

based training. A Project paper for A Course on Learning Theory.<br />

Kelly, C. (1997). <strong>David</strong> <strong>Kolb</strong>, the <strong>theory</strong> of experiential <strong>learning</strong> and ESL. The Internet TESL<br />

Journal, 3(9), 1-5.<br />

<strong>Kolb</strong>, D. A. (1984). <strong>Experiential</strong> <strong>learning</strong>: Experience as the source of <strong>learning</strong> and<br />

development (Vol. 1): Prentice-Hall Englewood Cliffs, NJ.<br />

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