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VINT-The-Dark-Side-of-Social-Media-Alarm-Bells-Analysis-and-the-Way-Out

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Justification<br />

When we were working on <strong>the</strong> <strong>VINT</strong> books Me <strong>the</strong><br />

<strong>Media</strong> (2008) <strong>and</strong> <strong>The</strong> App Effect (2012), it became<br />

increasingly evident that <strong>the</strong> darker sides <strong>of</strong> <strong>the</strong> social<br />

media more than deserved <strong>the</strong>ir own elucidation. It<br />

was not to amuse ourselves but ra<strong>the</strong>r to examine <strong>the</strong><br />

developments <strong>and</strong> <strong>the</strong> accompanying concerns, <strong>and</strong><br />

to deliberate on a way out. Accordingly, you will find a<br />

three-stage rocket in this work.<br />

We begin with a chronicle <strong>of</strong> all kinds <strong>of</strong> alarm bells<br />

that have gone <strong>of</strong>f in <strong>the</strong> course <strong>of</strong> time <strong>and</strong> seem to be<br />

ringing even louder now. <strong>The</strong>n <strong>the</strong> reader is presented<br />

with an analysis section that starts with <strong>the</strong> jet-black<br />

consequences for <strong>the</strong> 21st-century Homo Digitalis<br />

Mobilis. In conclusion, we <strong>of</strong>fer our way out.<br />

Make Me <strong>the</strong> <strong>Media</strong> “Pop” with Augmented Reality Tech<br />

1 Capture this book’s front, rear, page 51, 61, 74, 189 or<br />

265 with a webcam.<br />

2 <strong>The</strong> PC will link <strong>the</strong> captured image to specific<br />

Augmented Reality content via previously downloaded<br />

s<strong>of</strong>tware from me<strong>the</strong>media.com/augmentedreality.<br />

We have explicitly avoided political pitfalls such as <strong>the</strong><br />

recent riots in <strong>the</strong> UK, <strong>the</strong> Arabian Spring or Project X<br />

in Haren, <strong>the</strong> Ne<strong>the</strong>rl<strong>and</strong>s. Instead, we grab our ten jetblack<br />

consequences by <strong>the</strong> horns.<br />

3 <strong>The</strong> additional Augmented Reality content will be<br />

displayed on top <strong>of</strong> <strong>the</strong> trigger page: in this case a robot<br />

holding a postcard with a welcome video.<br />

<strong>VINT</strong> | <br />

<strong>VINT</strong> is <strong>the</strong> Research Institute <strong>of</strong> Sogeti, <strong>and</strong> was<br />

founded in 1994. <strong>VINT</strong> has <strong>of</strong>fices in Amsterdam,<br />

Paris, Stockholm <strong>and</strong> Washington.<br />

<strong>The</strong>se go much fur<strong>the</strong>r than rebellion <strong>and</strong> disturbance,<br />

even fur<strong>the</strong>r than a Facebook murder or suicide — if we<br />

may be so callous — because <strong>the</strong>y penetrate right into our<br />

individual <strong>and</strong> social being. <strong>The</strong> frenzied <strong>and</strong> painful barb<br />

must be excised from <strong>the</strong> social media. That can only be<br />

done through our behavior <strong>and</strong> with our technology.<br />

This combination has put us in a difficult position, but<br />

on <strong>the</strong> basis <strong>of</strong> <strong>the</strong> right vision it can also serve as a lever<br />

to give our lives beyond <strong>and</strong> with <strong>the</strong> social media – <strong>and</strong><br />

thus not without <strong>the</strong>m — more value <strong>and</strong> humanity.<br />

<strong>Alarm</strong> bells <strong>and</strong> analysis, <strong>of</strong> course — <strong>and</strong> also a way out!<br />

Image: ANP<br />

Past, Present <strong>and</strong> Future <strong>of</strong> <strong>the</strong> Third <strong>Media</strong> Revolution<br />

Since <strong>the</strong> mid 19th century countless innovations have sprung up from<br />

American soil, in particular those related to technology <strong>and</strong> media. With<br />

Barack Obama as <strong>the</strong> 44th President <strong>of</strong> <strong>the</strong> United States <strong>the</strong> change that<br />

web media can create, is being fur<strong>the</strong>r satisfied. For example, during <strong>the</strong><br />

campaign at myBarackObama.com, YouTube <strong>and</strong> Facebook, <strong>and</strong> later at<br />

Change.gov <strong>and</strong> Whitehouse.gov amongst o<strong>the</strong>rs, his messages were<br />

resonating <strong>and</strong> swelling in a genuinely democratic way.<br />

Through web media Barack Obama was able to deliberately implement “We<br />

<strong>the</strong> People” anew, so that each <strong>and</strong> every individual who chooses to can<br />

participate in a variety <strong>of</strong> ways. It is along <strong>the</strong>se lines that <strong>the</strong> world is<br />

moving ahead from <strong>the</strong> well-known concept <strong>of</strong> <strong>the</strong> Conversation Economy<br />

to a Conversation Society, which is <strong>the</strong> ultimate consequence, if not goal,<br />

<strong>of</strong> what is referred to in this book as <strong>the</strong> Third <strong>Media</strong> Revolution.<br />

“Me <strong>the</strong> <strong>Media</strong>” is how we call this multimedia web-based age. <strong>The</strong> old,<br />

trusted mass media have been absorbed by <strong>the</strong> new media mass in which<br />

we all participate as individuals <strong>and</strong> consumers. After <strong>the</strong> printing press<br />

<strong>and</strong> movable type, <strong>and</strong> after such mass media as radio <strong>and</strong> TV, <strong>the</strong> modern<br />

era <strong>of</strong> <strong>the</strong> Web is <strong>the</strong> Third great <strong>Media</strong> Revolution undergone by humanity.<br />

This sweeping wave has far-reaching consequences: for business, for<br />

society, for technology, <strong>and</strong> for us.<br />

In this Me-<strong>Media</strong> dynamics composites <strong>of</strong> digital alter egos are rapidly becoming an accepted<br />

form <strong>of</strong> personal <strong>and</strong> br<strong>and</strong> identity. <strong>The</strong>y increasingly form <strong>the</strong> basis <strong>of</strong> <strong>the</strong> social <strong>and</strong> economic<br />

activity in which individuals, organizations, <strong>and</strong> government engage. <strong>The</strong> Third <strong>Media</strong> Revolution<br />

e-mancipates physical identities to <strong>the</strong> “Hyperego” level: <strong>the</strong> digital me’s we know so well from<br />

CNN’s iReport, iGoogle, iPhone, myBarackObama, YouTube <strong>and</strong> <strong>the</strong> like. All are hyperlinked <strong>and</strong><br />

super active on <strong>the</strong> Web, involving citizens, br<strong>and</strong>s, companies <strong>and</strong> politicians.<br />

<strong>The</strong> coming decades will see us intimately <strong>and</strong> physically interconnected within our own web by<br />

means <strong>of</strong> ordinary hardware <strong>and</strong> s<strong>of</strong>tware, but subsequently also via biochemistry (“wetware”)<br />

<strong>and</strong> nanotech. In this way, life will become one huge test laboratory for <strong>the</strong> fur<strong>the</strong>r development<br />

<strong>of</strong> humanity.<br />

Visit me<strong>the</strong>media.com<br />

for more content,<br />

insight <strong>and</strong> discussion<br />

ISBN 978-90-75414-22-6<br />

9789075<br />

414226<br />

Jaap Bloem<br />

Menno van Doorn<br />

S<strong>and</strong>er Duivestein Me<br />

<strong>the</strong> <strong>Media</strong><br />

<strong>the</strong> app effect is a post-pc book about <strong>the</strong> effects caused by our new mobile information behavior.<br />

It became clear soon after <strong>the</strong> introduction <strong>of</strong> <strong>the</strong> iPhone that <strong>the</strong> information age had entered a<br />

whole new phase. <strong>The</strong> deciding factor is not just our newly acquired mobility. It has a great deal<br />

to do with <strong>the</strong> world falling head over heels for <strong>the</strong> allure <strong>of</strong> S<strong>of</strong>tware as a Gadget. This book<br />

provides a solid foundation for anyone wanting to orient <strong>the</strong>mselves toward an app methodology.<br />

<strong>the</strong> app effect describes how social <strong>and</strong> economic factors lead to unavoidable digital culture<br />

clashes. <strong>The</strong>se clashes all have <strong>the</strong> appearance <strong>of</strong> stimulating <strong>the</strong> eventual development <strong>of</strong> a<br />

new Digital Commons situation. In this situation, organizations will only be successful if <strong>the</strong>y take<br />

seriously <strong>the</strong> empowerment <strong>of</strong> digital subcultures <strong>and</strong> countercultures.<br />

<strong>The</strong> app effects that we describe accompany <strong>the</strong> noticeably accelerating pace that media<br />

revolutions always bring with <strong>the</strong>m <strong>and</strong> <strong>the</strong> new power groups that can be formed by<br />

organizations across sectors. <strong>The</strong> effects also work h<strong>and</strong> in h<strong>and</strong> with <strong>the</strong> new opportunities to<br />

entice consumers anywhere <strong>and</strong> at any time.<br />

In addition, this book asks fundamental questions. Who is actually empowered? How will<br />

<strong>the</strong> brain be affected? And, what will be <strong>the</strong> outcome <strong>of</strong> <strong>the</strong> addictive behaviors <strong>and</strong> “sham”<br />

intelligence <strong>of</strong> <strong>the</strong> new information behavior in <strong>the</strong> coming decades?<br />

About Sogeti<br />

Sogeti is a leading provider <strong>of</strong> pr<strong>of</strong>essional technology services, specializing in Application Management, Infra structure<br />

Management, High-Tech Engineering <strong>and</strong> Testing. Working closely with its clients, Sogeti enables <strong>the</strong>m to leverage<br />

technological innovation <strong>and</strong> achieve maximum results. Sogeti brings toge<strong>the</strong>r more than 20,000 pr<strong>of</strong>essionals in<br />

15 countries <strong>and</strong> is present in over 100 locations in Europe, <strong>the</strong> us <strong>and</strong> India. Sogeti is a wholly-owned subsidiary <strong>of</strong><br />

Cap Gemini S.A., listed on <strong>the</strong> Paris Stock Exchange. For more information please visit www.sogeti.com.<br />

About Capgemini<br />

With more than 115,000 people in 40 countries, Capgemini is one <strong>of</strong> <strong>the</strong> world’s foremost providers <strong>of</strong> consulting,<br />

technology <strong>and</strong> outsourcing services. <strong>The</strong> Group reported 2010 global revenues <strong>of</strong> eur 8.7 billion. Toge<strong>the</strong>r with its<br />

clients, Capgemini creates <strong>and</strong> delivers business <strong>and</strong> technology solutions that fit <strong>the</strong>ir needs <strong>and</strong> drive <strong>the</strong> results<br />

<strong>the</strong>y want. A deeply multicultural organization, Capgemini has developed its own way <strong>of</strong> working, <strong>the</strong> Collaborative<br />

Business Experience, <strong>and</strong> draws on Rightshore®, its worldwide delivery model. Learn more<br />

about us at www.capgemini.com. Rightshore® is a trademark belonging to Capgemini.<br />

www.<strong>the</strong>appeffect.org<br />

About vint<br />

It is an arduous undertaking to attempt to keep up on all developments in <strong>the</strong><br />

it field. <strong>The</strong> state-<strong>of</strong>-<strong>the</strong>-art it opportunities are <strong>of</strong>ten very far from <strong>the</strong><br />

workings <strong>of</strong> <strong>the</strong> core business. Sources that provide a deeper underst<strong>and</strong>ing, a<br />

ISBN 978-90-75414-41-7<br />

pragmatic approach, <strong>and</strong> potential uses for <strong>the</strong>se developments are few <strong>and</strong> far<br />

between. vint, a Sogeti research institute, provides a meaningful interpretation<br />

<strong>of</strong> <strong>the</strong> connection between business processes <strong>and</strong> new developments in it.<br />

A balance is struck between factual description <strong>and</strong> intended utilization in<br />

every report drawn up by vint for <strong>the</strong> investigations it carries out. vint uses<br />

this approach to inspire organizations to consider <strong>and</strong> use new technology.<br />

<strong>VINT</strong> | Vision • Inspiration • Navigation • Trends<br />

9789075<br />

414417<br />

Jaap Bloem, Menno van Doorn, S<strong>and</strong>er Duivestein<br />

Me<br />

Rise <strong>of</strong> <strong>the</strong> Conversation Society<br />

<strong>VINT</strong> | Vision Inspiration Navigation Trends<br />

me<strong>the</strong>media.com<br />

<strong>the</strong> <strong>Media</strong><br />

Featuring<br />

by Peter Leyden<br />

Free download via<br />

http://www.mcluhan.nl/<br />

Images/Me-<strong>the</strong><strong>Media</strong>-EN.pdf<br />

About <strong>the</strong> Authors<br />

Research Institute <strong>of</strong> Sogeti. Jaap previously<br />

worked for publishing companies, <strong>the</strong><br />

Internet Society <strong>and</strong> KPMG Consulting. In<br />

Me <strong>the</strong> <strong>Media</strong>, Jaap introduces ITainment as<br />

<strong>the</strong> revolutionary extension <strong>of</strong> ITech,<br />

analyzes our Programming Century, which<br />

took <strong>of</strong>f around 1965, <strong>and</strong> defines <strong>the</strong><br />

stages <strong>of</strong> telephony development.<br />

JAAP BLOEM is a senior analyst at <strong>VINT</strong>, <strong>the</strong><br />

MENNO VAN DOORN is director <strong>of</strong> <strong>VINT</strong>, <strong>the</strong><br />

Research Institute <strong>of</strong> Sogeti, in Amsterdam.<br />

In 2007 Menno was voted “IT Researcher <strong>of</strong><br />

<strong>the</strong> Year” by VNU/Computable. In Me <strong>the</strong><br />

<strong>Media</strong> Menno introduces <strong>the</strong> concept <strong>of</strong><br />

<strong>Media</strong> Mass as opposed to Mass <strong>Media</strong>,<br />

to emphasize <strong>the</strong> impact <strong>of</strong> modern web<br />

Me-<strong>Media</strong>.<br />

<strong>the</strong> Research Institute <strong>of</strong> Sogeti. S<strong>and</strong>er was<br />

a s<strong>of</strong>tware architect at Capgemini <strong>and</strong> an<br />

Internet entrepreneur. His expertise on<br />

SANDER DUIVESTEIN is a senior analyst at <strong>VINT</strong>,<br />

Web 2.0 <strong>and</strong> <strong>the</strong> Metaverse has been an<br />

important stimulus in <strong>the</strong> creation <strong>of</strong> Me<br />

<strong>the</strong> <strong>Media</strong>.<br />

project focusing on transformative agendas<br />

into policy-making. Peter previously worked<br />

as managing editor at Wired magazine, <strong>and</strong><br />

was a director <strong>of</strong> <strong>the</strong> Global Business<br />

Network, a think tank on <strong>the</strong> future. During<br />

Barack Obama’s election campaign Peter<br />

was director <strong>of</strong> <strong>the</strong> New Politics Institute.<br />

“<strong>The</strong> Obama Moment”<br />

PETER LEYDEN heads Next Agenda, a new<br />

THE APP EFFECT<br />

Jaap Bloem, Menno van Doorn, S<strong>and</strong>er Duivestein, Andreas Sjöström<br />

Free download via<br />

http://www.fr.sogeti.com/<br />

sites/default/files/Documents/<br />

Publications/<strong>The</strong>AppEffect.pdf<br />

Thanks<br />

We would like to explicitely express our gratitude to a<br />

number <strong>of</strong> people <strong>and</strong> media. First <strong>of</strong> all, Thomas van<br />

Manen, who made major content-related contributions to<br />

<strong>the</strong> last stage <strong>of</strong> <strong>the</strong> work.<br />

Right from <strong>the</strong> outset we have sought to open <strong>the</strong> discussion.<br />

We did so repeatedly in Dutch media like BNR<br />

Radio, VARA/BNN Television, several newspapers <strong>and</strong><br />

major pr<strong>of</strong>essional weblogs. Also, we would like to<br />

thank <strong>the</strong> MARCOM12 conference organization <strong>and</strong> <strong>the</strong><br />

Arminius Thinking Cafe.<br />

And although <strong>the</strong>y do not think it necessary, we would<br />

surely like to thank Margo Langeweg, Menno van Doorn,<br />

Erik van Ommeren <strong>and</strong> Michiel Boreel from Sogeti |<strong>VINT</strong>,<br />

who were kind enough to embrace <strong>and</strong> support our<br />

initiative.<br />

<strong>VINT</strong> | Vision • Inspiration • Navigation • Trends<br />

vint.sogeti.com vint@sogeti.nl<br />

THE APP EFFECT<br />

Jaap Bloem, Menno van Doorn, S<strong>and</strong>er Duivestein, Andreas Sjöström

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