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Promote greater synergy
among agencies
Who: Mdm Low Mui Lang is the Executive
Director of The Salvation Army
Peacehaven Nursing Home. She has been
with Peacehaven since 2001. The Home
provides compassionate, individualised,
holistic care for the elderly and younger
people who have a physical or mental
disability. Its residents come from all
walks of life, from many religions and
traditions, and have varying degrees of
mental or physical disability.
Interactions with the Public Service
The public sector agencies that I have
had most contact with are Ministry of
Health (MOH), Ministry of Community
Development, Youth and Sports (MCYS)
and National Council of Social Services
(NCSS). I have found them to be very
passionate about serving the community
in the best ways possible. Those that
I communicate and interact with are
all very diligent, considerate and kind.
What also impresses me very much
is their excellent listening ability. They
are very attentive to the sensitivity of
information, and are able to comprehend
information given to them even when
they are new to a fi eld of work.
In what ways do you think the Public
Service is ahead of its time?
Diagnosing problems and making
preparations in advance to meet
future challenges regarding the ageing
population, mental health, youth at
risk and gambling. Their diplomacy
and professionalism – the ability to
refrain from making unnecessary or
uncalled-for comments about other
departments or ministries and agencies.
In what ways do you think it can
be improved?
Having greater synergy by working
together on any programme or matter,
especially among ministries and agencies.
Where would you like to see the
Public Service 10 years from now?
Better communication between
departments in each ministry and
agency. And more collaboration with
other ministries and agencies so that
goals can be attained at a faster pace
in order to stay relevant, and to build a
stronger and more resilient society.