BOOKLET COVER.pub - KwaZulu-Natal Department of Health

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GJ CROOKES RECEPTION DEPARTMENT WHO: We are the Reception/Switchboard Department Staff members: Mr. TR Cele Mrs. Rumba Gounder Mr. Lucky Khomo Mrs. Prea Moonsamy Mrs. HG Zama Supervisor: Mr. Leslie Shibe WHERE: We are situated in the top section of the hospital as you enter from the parking lot area. WHAT SEVICES DO WE PROVIDE? PUBLIC: SWITCHBOARD – We answer all your calls and transfer you to the department or ward at your request. We convey messages for some of the patients. We attend to all your queries and help you as far as possible. Time: We are a 24 hour service provider. PRIVATE X-RAYS – We register all patients who are referred from Private Doctors for X-rays. STAFF: We answer your calls and make official outgoing calls. We make announcements at your request once authority has been obtained. We attend to all your queries and try to help you with as much information as far as possible. BIRTH REGISTRATION: We deal with the Registration of your baby’s birth with Home Affairs on your behalf. Upon your six week visit to the Post Natal Clinic, you may collect your baby’s Birth Certificate form the Sister. MATERNITY CERTIFICATES - These are certificates for the confirmation of birth. Time: 07H00 – 12:00 Day: Weekdays. ANTE NATAL CLINIC – We provide patients with maternity files and blood tubes. First Visits: Mondays and Fridays Repeats: Tuesdays and Thursdays Gynae: Wednesdays (by appointment only) DENTAL CLINIC – We make files for first visit patients and the files are kept at the Admitting Department. Day: Thursdays Time: 8:00 – 16:00 ADMISSIONS AND DISCHARGES – We admit and discharge female patients for wards A, B and C (fees are to be paid on admission or before discharge.)
GJ CROOKES HOSPITAL RECEPTION/SWITCHBOARD DEPARTMENT SERVICE STANDARDS FOR OUR EXTERNAL CUSTOMERS WHAT DOES THE RECEPTION/SWITCHBOARD AREA PROVIDE/DO? We provide the following services: Answering of the internal telephone calls and conveying messages. Admission and discharges of female patients. Issuing of Maternity certificates, Dental and X-ray files. Collecting and receipting of monies for Oxygen Refills, Private X-rays, Inpatients fees, MMF1/Insurance and Cremation forms and any type of account payments. Undertake classification and fee assessment of all in-patient and out-patients. Assist the Home Affairs Department in the Completion of Birth Notification forms of babies born at this institution. Maintain the supply of BI1663 forms and issue same to wards. STANDARDS FOR IMPLEMENTING We strive to provide you with the best possible service and we commit ourselves to answering your calls in under 5 (five) rings, to make your outgoing calls in under 5(five) minutes. We strive to obtain the best and the most important information from you in order to complete your files and to convey messages correctly. We will constantly update you on changes in fees to be paid. CUSTOMER SATISFACTION In order to continually provide you with the best service, the Department intends to: Provide an information help line to enable you to give us your views Consult you regularly on the services that we provide.
Page 1 and 2: GJ CROOKES HOSPITAL PATIENT ADMINIS
Page 3 and 4: OUR MISSION STATEMENT 1. To provide
Page 5 and 6: IMIGOMO YA BANTU PHAMBILI (BATHO PE
Page 7: IFOMU YOKUCWANINGS NGOKUSEBENZA SIK
Page 12 and 13: GJ CROOKES HOSPITAL RECEPTION/SWITC
Page 15 and 16: GJ CROOKES HOSPITAL RECEPTION DEPAR
Page 17 and 18: GJ CROOKES HOSPITAL REVENUE DEPARTM
Page 24 and 25: We are here to assist you as soon a
Page 27: GJ CROOKES HOSPITAL REVENUE DEPARTM

BOOKLET COVER.pub - KwaZulu-Natal Department of Health

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