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Mentoring for - Hong Kong Institute of Certified Public Accountants

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Success ingredient<br />

Unlike the West, where car showrooms<br />

are <strong>of</strong>ten in grim industrial areas on the<br />

city’s fringes, luxury goods in China are<br />

sold in high-end neighbourhoods that<br />

match the products.<br />

hand – we call it possible impairment in value.<br />

Cost issues include capital expenditure<br />

and depreciation <strong>of</strong> showrooms and other<br />

facilities.”<br />

Unlike the West, where car showrooms<br />

are <strong>of</strong>ten in grim industrial areas on the<br />

city’s fringes, luxury goods in China are sold<br />

in high-end neighbourhoods that match the<br />

products. In Sparkle Roll’s case, that means<br />

36 March 2013<br />

luxury addresses in major city centres. Mok<br />

says the cost <strong>of</strong> showroom leases can be a<br />

major headache. “We have to negotiate with<br />

the property owners and we try to engage in<br />

long-term and stable leases.”<br />

Mok has recently innovated with customer<br />

relationship management s<strong>of</strong>tware.<br />

“We try to keep a good relationship with<br />

our customers but we also use IT to reduce<br />

our human resources.” The company employs<br />

about 400 people, including a staff <strong>of</strong><br />

15 based in its <strong>Hong</strong> <strong>Kong</strong> <strong>of</strong>fice in the Sun<br />

Hung Kai Centre in Wanchai.<br />

As well as expanding its brand portfolio,<br />

Sparkle Roll is looking at extending its geographical<br />

reach. “At the moment it’s Beijing,<br />

Shanghai and Tianjin but I think we are quite<br />

interested in the coastal area around Shanghai<br />

– Zhejiang province – or somewhere in Sichuan<br />

or Wuhan in Hubei province.”<br />

There are also plans to build the Sparkle<br />

Roll name as an entity in its own right rather<br />

than just as a brand vehicle. In 2011, the<br />

company opened its Sparkle Roll Luxury<br />

World mall in Beijing to house all its brands<br />

(except cars) under one ro<strong>of</strong>. A similar mall<br />

opened in Tianjin in August 2012.

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