DELIVERY RATING IMPROVEMENT VERIFICATION - Chrysler

DELIVERY RATING IMPROVEMENT VERIFICATION

DELIVERY RATING IMPROVEMENT VERIFICATION 

A place where supplier’s delivery performance is kept 

Ratings are sent to the supplier’s EBSC 

(External Balanced Score Card) 

Several disciplines (violation types) are rated: 

Undershipments 

Overshipments 

ASNs (Advanced Ship Notifications) 

RDRs (Receiving Discrepancy Reports) 

SMART Timeliness 

SMART Quality 

Capacity Database/Volume Variance 

CLSs (Certified Line Shortages) 

CLDs (Certified Line Disruptions)


Definitions Violation Types 

Undershipments – Supplier did not meet the accum requirement at the window 

Overshipments – Supplier ships more than the accum requirement by 1 pack 

size or more 

ASN – Four different types of ASN violations 

Late – When the ASN is not sent within 30 min. of the truck’s departure 

Pseudo – When the parts get to the plant before the ASN 

Container Integrity (269) – Check with CHAMPS analyst for explanation 

Container Integrity (275) – Wrong Container – Check w/CHAMPS analyst 

RDR – 2 Types 

Standard RDR – When contents shipped do not match the ASN 

RE-RDR – when a “non-quantity” related error takes place in the ASN


SMART Timeliness - When a SMART Window is not answered on time 

There are 5 windows that need to be answered in SMART 

Window 1 – 8:31 a.m. to 9:30 a.m. (Eastern Time) 

Window 2 – 10:31 a.m. to 11:30 a.m. (Eastern Time) 

Window 3 – 12:31 p.m. to 1:30 p.m. (Eastern Time) 



For more information please check the SMART manual 

SMART Quality – When the SMART promise (either the amount or the date) 

is not kept


Capacity Management System – there are three portions to this rating. 

Capacity Database – Every Actionable Item open after 13 days is considered late 

Any late Actionable Item will result in a 0 score. The actionable items are listed below: 

In-Progress Effective Date Reached 

Temporary Breakpoint > 45 Days (parts only) 

Insufficient Capacity for Bottleneck Breakpoint Target Volume 

Bottleneck Breakpoint Target Volume Change 

6 Month Review Items 

For Common Process Groups only: 

Common Process Groups with no Worksheet 

Common Process Groups Rejected by the Buyer 

Supplier Collaboration – Any Actionable Item for a TRAP Study that isn’t answered 

by the due date will result in a 0 score. 

Volume Variance – Every late variance answer will result in a 10 point deduction. 

Every variance still open after 13 days is considered late. All Capacity Database and 

Volume Variance Actionable Items need to be answered by the 13th day of receipt. 

All Supplier Collaboration (TRAP Studies) Actionable Items need to be answered by the 

due date on the request. Any questions regarding the system may be directed to: 

The Capacity Management Helpdesk at 800-754-1362 or at CDHelp@chrysler.com


CLS – When there’s a shortage of your part at the receiving plant and 

your part has to be installed ‘out of station’ or ‘off-line’ 

CLD – When there’s a shortage of your part at the receiving plant and 

your part cannot be built off-line because the line cannot continue 

to run without your part installed ‘in-station’ 

Both CLS and CLD violations incur a 10 point deduction from a supplier’s 

overall monthly conformance grade. This 10 point deduction is applied each 

month for 6 months.


QUESTION? 

There’s one rating that has two different types 

within that rating. 

One is Standard and one 

Is non-QUANTITY related 

What is this rating type?


ANSWER 

RDR – 2 Types 

Standard RDR – When contents shipped do not 

match the ASN 

RE-RDR – when a “non-quantity” related error takes 

place in the ASN

THE DRIVe HOMEPAGE

Other Valuable “LINKS” 

The LINKS item from the menu bar allows suppliers to 

quickly link to: 

• The Homepage in DRIVe 

• “What’s New” in DRIVe is currently under development 

• The Capacity Database website 

• The GPSIS (Global Procurement and Supply Information System) website 

• The Specialist Deck Lookup (to find out who your delivery specialist is) 

• The Commodity Lookup (to find which commodities ship from particular locations) 

• The DRIVe Reports page (where you can run reports for OS, SQ, and ST detail)

Most of the Menu Items will allow you to view your ratings 

either by: Location or Commodity 

EXAMPLES: 

Location 

Commodity 

The commodity view only shows 

the commodity as it relates to a 

particular manufacturing location

DRIVe HELP 

This is where suppliers should go to find out more about: 

User Overview information 

Basic Introduction 

DRIVe Grade Screens 

Violation Type Detail 

Violation History Detail 

Exclusion Management 

AETC Overview 

Bonus and Deductions 

Capacity Database/Volume Variance 

DRIVe Grade Scale Matrix 

Printer-Friendly Documentation

This is the first screen you will see if you open up the HELP link from the Home page 

This screen defaults to the DRIVe Specialist Deck Lookup under Basic Information. 

Suppliers can choose to see the User Overview, Basic Introduction, DRIVe Grade Screens, Violation Type 

Details, Violation History Details, or Exclusion Management Screens from the menu on the left side of the 

page. 

The User Overview will give suppliers DRIVe requirements. 

The Basic Introduction will give suppliers a basic introduction the DRIVe Homepage, Specialist Deck 

Lookup and HELP screens. 

The Grade Screens will give suppliers in-depth details concerning the grade screen of their choice. 

The Printer Friendly Documentation will allow you to print a full DRIVe Manual. 

* This HELP database will continually be updated. Please be sure to reference the ‘on-line’ version for the most updated information.

EXECUTIVE SUMMARY LIST 

This is the Executive Summary which from the Release Location view shows 

ALL manufacturing locations that are children under the 5 digit parent 

If you’ll select any of the months, you will see the Monthly Grade Calculation screen 

Each underlined blue number or name is a link 

What happens if we click on this link?

Monthly Grade Calculation Screen 

This screen shows violation detail for both Production and Mopar shipments.

Select HELP from any screen and get detail concerning that screen

This is from the Monthly Grade Calculation screen. The breakdown is as follows: 

• Delivery Conformance 

• is broken down into either violations per 100 shipments 

• or violations per 100 ship windows. 

This shows the amount of shipments or 

ship windows for the month 

This calculation is violations over 100 shipments 



This calculation is violations over 100 ship windows 

This shows 100% conformance which is converted to 

75 points because there were no violations for the 

Delivery Conformance.

This is from the Monthly Grade Calculation screen. The breakdown is as follows 

Response Conformance: 

• SMART is worth 10 pts. And Capacity Database is worth 15 pts. For a total of 25pts. 

• When there are NO tickets issued in SMART, then the 10 pts. from SMART are given to 

the weight of Capacity Database requirements for that month 

This shows the amount of tickets listed for 

the month 

This calculation is violations per 100 tickets (view 1 

and view 2 in SMART) 

This calculation is violations per 100 CRT tickets 

Only (view 1 only in SMART) 

This shows 100% conformance which is converted 

to 25 points because there were no violations for 

the Response Conformance.

Monthly Overall Conformance Grade/Adjustments/Final Grade 

This shows an Overall Monthly Conformance Grade 

of 100% which is based on the 100% compliance by 

both Delivery Conformance and Response 

Conformance 

Adjustments would be for CLS/CLD activity 

In this case there was none. If there was a CLS 

This would show “1” in Total 6 month CLS/CLD line 

and 10% on the Total 6 Month Adjustment line 

CLS/CLD Activity will remove 10 pts. Per month from the overall Monthly Grade 

for a period of 6 months. 

So the Production Monthly Final Grade for this supplier is 100%.

6 MWA Delivery Conformance

6 MWA Response Conformance

6 MWA Adjustments – Grade – 6MWA

6 Month Weighted Average Grade Calculation Screen 

For Last 6 Months of Data: 

Monthly Grade 

x Monthly Weight 

= Monthly Weighted Avg 

Current 6 Month Weighted Avg. 

= Sum of Monthly Wgt. Avg.

Monthly 

Grade 

Monthly 

Weight 

Monthly 

Weighted 

Avg. 

6 MWA (Month Weighted Average) 

Grade Calculation Example 

Mon. 6 Mon. 5 Mon. 4 Mon. 3 Mon. 2 Mon. 1 

100.00 100.00 99.00 61.89 97.00 100.00 

x 

x x x x x 

5% 5% 15% 20% 25% 30% 

= + + + + + 

5.00 5.00 14.85 12.38 24.25 30.00 

February 6MWA = 91.48

Violation Summary Screen 

This screen is the same as the 6MWA screen, but only one month at a time

Violation Detail List Screen 

FILTERS

Violation Type Detail Screen 

This screen shows more DETAIL to the violation than the previous screen 

This is where you would dispute the violation after you analyzed it properly 

and determined that it is a disputable violation. For more information on 

disputing go to the presentation called “DRIVe Violations, Investigations…”


QUESTION? 

Which screen is used to DISPUTE a violation? 

A. Calculation of Grade Screen? 

B. Violation Summary Screen? 

C. Violation Detail List Screen? 

D. Violation Type Detail Screen?


ANSWER 

Which screen is used to DISPUTE a violation? 

D. Violation Type Detail Screen?

AETC DETAIL LIST 

This screen shows the detail of any expedite expenses incurred by the supplier 

due to a behind schedule status.

GRAND TOTAL SCREEN

BONUS/DEDUCTION SUMMARY SCREEN

BONUS/DEDUCTION SUMMARY SCREEN

DRIVe -vs- EBSC Ratings 

Jan 

Feb 

Mar 

Difference 

is because 

of timing between 

info being sent from 

DRIVe to EBSC

DRIVe -vs- EBSC Ratings (1 week later) 

EBSC ‘rounds’ 

the whole numbers

FOR MORE INFORMATION CONTACT YOUR SPECIALIST

DELIVERY RATING IMPROVEMENT VERIFICATION - Chrysler

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