Nonconformance Tracking - Hands On - Chrysler

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Nonconformance Tracking
System
(MQSNCT150)
October 2010
Shawn Lile
248 248-512-6254 512 6254 / shawn shawn.m.lile@chrysler.com
m lile@chrysler com
Greg Bourgoin
248-576-8696 / gregory.bourgoin@chrysler.com

Class Outline
System Definition & Ticket Status Codes
Core Application
Mailbox
Summaries – Supplier / Factory Ticket
Inquiry – Worksheet
Selection Lists – Codes List
Dispute Process
Approvals
Inquiry – Chargeback Transaction Details
Reporting
Supplier Measurement
Ticket Inquiry
Automated Reporting
Rolling 6 Months
Messaging
Finding Security Administrator

System Definition
• The Nonconformance Tracking System is a computer
system designed to electronically record and process
nonconforming f i production d ti parts/material t / t i l information.
i f ti
• A Nonconformance Ticket is the final step p in
processing a Supplier responsible Potential
Nonconformance. The NC Ticket is closed when all
required data is agreed upon and entered into the
Nonconformance Tracking System by the issuing
plant.
Th N f Q tit i th b f
• The Nonconformance Quantity is the number of
pieces with the same nonconformance condition
within the control of the facility.

NC Ticket Status Codes
• OOpen – potential t ti l ti ticket k t iis still till bbeing i worked k d on at t th the
Chrysler plant level. An open ticket is not calculated into
the suppliers scorecard and cannot be disputed.
• Closed – ticket is completed by the Chrysler plant and is
now the supplier’s responsibility. Only Closed tickets are
calculated into the suppliers pp scorecard and can be
disputed online.
• Void Nonconformance (VN) - ticket was closed and
then voided by the Chrysler plant and is no longer
calculated into the supplier’s scorecard.
• Void Potential (VP) ( ) - ticket that was opened p at the
Chrysler plant and then voided before it was closed.
• Void Automatic (VA) - open ticket with no Chrysler
plant activity for 30 days that is voided automatically by
the system.

Note BOLD Text items for Help
Note Blue / Bold Text items

- - Errors - -
mouse over and click the
selection again - data
screen will be retrieved
open a Covisint / Chrysler
Help Desk ticket

Core Application – Mailbox
Enter your supplier code
Note: C Core Application = ‘ ‘real-time’, live data

Mailbox example

Worksheet - example

Core Application – Summaries

Supplier / Factory Ticket Parameters
Enter your supplier code
•The general inquiries vary in format and some content. Choose whichever one is preferred.
• Limit to 3-month intervals.

General Inquiry #3 Ticket Summary Screen

Worksheet - example

Disposition Hours on an NC Ticket

Disposition Hours on an NC Ticket

Disposition Hours on an NC Ticket

Inquiry - Worksheet

Worksheet - Illustration

Worksheet - Illustration

Viewing Attached Documents

Dispute Process Summary
• Only Closed NC Tickets can be Disputed.
• Suppliers pp have 10 Chrysler y business days y to
register a Dispute.
• Once a Dispute p is registered, g the Chrysler y
issuing plant has 10 business days to respond.
• If the Dispute is rejected, the supplier has 5
Chrysler business days to Escalate the
Dispute.
• Th The iissuing i plant l t th then hhas 10 Ch Chrysler l
business days to respond to the Escalated
Dispute. p

Executive Dispute
• Supplier has 5 days to request a review.
• SSubmit b i written i request to appropriate i
parties (refer to FAQ - Supplier Nonconformance process guideline).
• Evidence reviewed and final ruling
determined within 10 days.

Supplier Disposition Authorization (SDA)
• SSupplier li contact t t name
• SDA number from supplier
• Date of authorization
If supplier is unwilling to provide an SDA number:
• Advise the supplier to use the dispute process
• Enter name of person who declined to provide the SDA
number
• Enter date
• Enter “Disputed” Disputed within ‘Number’ Number field
• Close the ticket

Dispute Ticket example

Dispute Ticket example

Dispute Ticket example

Using g Undo Last Action
NOTE: selecting undo does
not remove inserted text

Verify your actions

Selection Lists – Codes List

Displays
- example -
N/C Defect Codes

Attachment ttac e t Tab ab

View / Attach Document

Approvals pp o a s Tab ab –Inquiry qu y - SCAP SC
SCAP involves further review and approval for NCT issues > $25,000

SCAP SC Su Summary a y

Cost Breakdown ea do Details eta s

Reporting Tab
• Preliminary – data generated that includes
prior business day activity activity. It is
recommended that suppliers run the
Preliminary report on a regular basis.
• Official – data “frozen” as of the last day of
th the month.
th

Generating a Supplier Report

Example of Preliminary Parameters
Enter your
supplier code
Chrysler uses “Production
Plants” for EBSC and internal
reporting
STEEL

My Report Queue

Example of Preliminary Report

Example of Official Parameters

Example a p e oof Official O c a Report epo t

Ticket c et Inquiry qu y
Enter your
Enter your
supplier code

Summary Su a y List st - example e a p e

Ticket c et Details eta s - example e a p e

EBSC NCT 6 Month Rolling

Ticket Inquiry - Rolling 6 Months
- DData t used d ffor th the EBSC -

Automated Reporting – Report Parameters

Automated Reporting – Parameter List

Messaging Profile
An automated messaging facility is available in the
NCT system. It allows the user to receive a text
message or to be notified of relevant NCT activities activities.
Text messages can be received through email or
pager addresses, including text-capable mobile
phones phones.
For example, a user can be notified of any relevant
activity on a ticket ticket, ee.g., g closed closed, dispute-accepted/
rejected, etc.
Receiving notification of “open” tickets, however,
Receiving notification of open tickets, however,
is not an option. These potential tickets should be
viewed in Core Application.

Messaging: Step 1
Access and Update your User Profile

Create / Update your User Profile
At a minimum, enter Name Phone Number, and email address

Messaging: Step 2
Setting-up Rule Parameters
NOTE: Rule Title is similar to a category or folder name and it is to be used as an organizational tool.

Suggested Event Codes to use:
• DDXX – DMGD RDR Disputed Codes (19)
• DTXX – All Disputed Ticket Codes (26)
• TTCL – Nonconformance Ticket Closed
• TSCL – Steel Ticket Closed
• TTSS – Sent to PSQ

Revised Supplier Guidelines found in FAQ

Supplier Responsibility
• Identify an NCT champion within your organization
– Include a back up p champion p within yyour organization g
• Check the Nonconformance Tracking system daily
• Set up and maintain NCT messaging system
• Work with the plant p to correct the disruption p
• Support nonconformance corrective action
requirements (i.e. (i e 8-step, 8-step eCIMS eCIMS, lessons learned etc etc.) )
• If filing a dispute, file within 10 business days.

Help Desk Contacts
• System related problems or questions should be
reported to the COVISINT Help Desk.
• Create on-line web ticket
• 11-866-273-5038 866 273 5038
• If necessary, a ticket will be routed to Chrysler’s
NCT HHelp l DDesk k ffor ffurther h assistance. i
•Shawn Shawn Lile, sml46@chrysler.com
•Greg Bourgoin, gjb16@chrysler.com

Miscellaneous

Finding your Local Security Administrator through Covisint