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What is done if „Collaboration“ is chosen for conflict resolution? What does „Compromoising“ mean in terms of conflict resolution (5)? What is called „Smoothing“ and „Accomodation“ in conflict resolution(5)? What is seen as „Forcing“ in conflict resolution? What is called „Avoiding“ or „Withdrawal“ in conflict resolution? 3. Choose if you need a win-‐win outcome Generate a Win-‐Win trough Collaboration 1. If you have time and trust 2. If you want the team to learn 3. If there are several views to be consiedered 4. If you want a multi aspect consensus If you want to satisfy both parties 1. If there is a willingness to give and take 2. If both parties need to win 3. If you can not win 4. If you there is an equal relationship between both sides 5. When the stakes are moderate to avoid to fight Focus on areas of commonsense 1. Focus on common goal 2. Keep harmony 3. When any solution is okay 4. When you will lose anyway 5. When you want to create good will Create a Win-‐Lose outcome 1. When you are right 2. When in a do-‐or-‐die situation 3. When stakes are high 4. When you need to gain power 5. If the relationship is not important 6. If time is of essence Withraw and cool off 1. When you can’t win 2. When stakes are low 3. To keep neutrality or reputation 4. If the problem will go away on its own
PMP is about creating value. How to calculate the earned value Why calculate the earned value in PMP? 5-‐10 Questions deal with the matter of earned value. 1. Determine Cost 2. Schedule variances 3. Schedule indexes Where to start with variances and indexes? If you need to calculate Variances and Indexes start with what you have, start with the Earned Value (EV) Where to start when looking for information If you want to get information, use Present on schedule? value (PV) Where to start when looking for current When looking for Cost, use Actual Value Cost? (AC) How to calculate variance? For variance use substraction e.g. Start value = Effective Value -‐ Present value How to calculate the Cost variance (CV) Cost Variance (CV) = Earned Value – Actual Cost How to calculate index? For Index devide values. Schedule Performance Index = Earned Value / Planned Value How to calculate SPI (Scheduled Performance index)? How to calculate the Cost Performance Index (CPI)? PMP Quality Control Tools Schedule Performance Index = Earned Value / Planned Value Cost Performance Index = Earned Value / Actual Cost What is a Cause and effect diagram? Cause and effect diagram. Diagrams that define the inputs to a process or product in order to identify potential causes of defects. What is a Histogram? Histogram. A bar chart showing a distribution of variables. What is a run chart? Run chart. Show trends in the variation of a process over time. What is a scatter diagram? Scatter diagram. Shows the relationship between two variables. What is a control chart? Control Chart. A graphic display of process data over time and against established control limits, and that has a centerline that assists in detecting a trend of plotted values toward either control limit.
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