Development and Permitting Process Improvement Study

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Continued QUESTION STRONGLY 20. Staff was courteous from the departments of: Building and Safety Planning Public Works and Utilities 21. The staff of the City were easily accessible when I needed assistance in resolving problems in the functions of: Building and Safety Planning Public Works and Utilities 22. The Planning Commission treated me fairly. 23. The Planning Commission members were courteous during the hearing. 24. The City Council treated me fairly. 25. The City Council members were courteous during the hearing. 26. I found the input from the Planning Commission useful in the hearing process. 27. 31 Yes 13 No Three departments are most involved in development review, plan checking and inspections in the city of Lincoln. They are Building and Safety, Planning, and Public Works and Utilities. If you experienced coordination problems between any two departments, please list them below. Coordination problems between and Coordination problems between and 28. Please add any comments or suggestions you may have that will improve our process or customer service. Please give us at least one idea. AGREE AGREE NO OPINION DISAGREE STRONGLY DISAGREE NOT APPLICABLE PERCENT DISAGREED 30 43 8 7 3 4 11% 16 29 21 6 0 11 8% 4 29 20 3 2 18 9% 16 47 8 8 4 8 14% 7 30 23 6 2 14 12% 0 25 21 8 2 19 18% 7 23 21 0 3 27 6% 6 29 18 2 0 30 4% 2 16 19 5 5 36 21% 4 18 19 2 1 35 7% Lincoln 134 Zucker Systems
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Development and Permitting Process
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C. ORGANIZATIONAL ISSUES ..........
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I. EXECUTIVE SUMMARY A. BACKGROUND
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(Recommendation 44) and the number
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II. INTRODUCTION AND SUMMARY A. BAC
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Additionally, some competing develo
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# Recommendation Responsibility 24.
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Before the City begins implementing
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III. ISSUES IMPACTING ALL FUNCTIONS
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3. Recommendation: Following adopti
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Modern-day concepts provide permit
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12. Recommendation: The economic de
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Project plans and a meeting agenda
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moment of truth is anytime any cust
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IV. BUILDING AND SAFETY DEPARTMENT
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Building Services Manager Senior Ch
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Electrical Inspections Housing Ins
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Insurance Companies of America (ISO
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their plan re-submittals upon signi
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Figure 3 Commercial Building Permit
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Performance Measures Table 5 report
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Number of Plans Received per Submit
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V. PLANNING DEPARTMENT A. PROFILE A
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Table 7 indicates specific position
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4 Preliminary plats by Planning Com
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An opportunity for staff to comment
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Staff from appropriate departments
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In order to be successful as projec
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42. Recommendation: For projects th
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VI. PUBLIC WORKS AND UTILITIES DEPA
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Development Services Manager Senior
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Figure 7 Watershed Management Organ
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45. Recommendation: The Director of
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Figure 8 Executive Order Process 1.
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53. Recommendation: Establish const
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Informational Bulletin Handouts The
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VII. CUSTOMER PERCEPTIONS In today
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Politics For better or worse, polit
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It is often Planning and Public Wor
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There may be last minute changes in
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won’t listen. Staff will not alwa
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Figure 9 continued QUESTION 12. In
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Questions 12 through 21 relate to t
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Page 89 and 90: VIII. EMPLOYEE PERCEPTIONS Two conf
Page 91 and 92: 63. Recommendation: The department
Page 93 and 94: Appendix A Persons Interviewed Linc
Page 95 and 96: Nick Melvin, Operations Supper- Wat
Page 97 and 98: Appendix B Employee Short Questionn
Page 99 and 100: City of Lincoln Employee Questionna
Page 109 and 110: Appendix C Employee Long Questionna
Page 111 and 112: 3. What important policies, service
Page 113 and 114: 14. What functions are you currentl
Page 115 and 116: 24. Are the relations between your
Page 117 and 118: Appendix D Segmented Customer Surve
Page 119 and 120: Continued QUESTION 12. In reviewing
Page 121 and 122: City of Lincoln Development Process
Page 123 and 124: Continued QUESTION STRONGLY 20. Sta
Page 137: Continued QUESTION 12. In reviewing
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