PROGRAM HANDBOOKS - Biola University

Cook School of Intercultural Studies
Graduate Program Handbook
GRIEVANCE AND APPEAL POLICY SECTION 2.12
It is the desire of the University that grievances be resolved at the lowest level possible and that the
grievance procedure be as expeditious as possible. In accordance with the biblical injunction
(Matthew 18:15), there should be an attempt made to resolve any grievance informally with the person
or office with whom the grievant has a complaint.
There are two distinct grievance and appeal processes open to the student, and the process used will
depend on the nature of the grievance:
1. Appeals Related to Academic Matters (Grades, Classroom Procedures, Tests, Assignments and
related matters)
These appeals by students are handled first through a personal conference with the professor
involved. If the matter is not resolved at this stage, the student may request a meeting with the
appropriate department chair, unless that person is also the professor against whom the complaint
is being raised, and then the student should consult with the Dean. If this is also unsuccessful in
resolving the matter, the student may appeal in writing to the Dean who will review the matter
with the relevant parties and issue a decision that will be the final decision of the University in the
matter.
In order to facilitate the resolution of academic grievances, students should be aware of the
following options also available to them:
Academic Departments:
In an effort to resolve grievances quickly and as close to the area of concern as possible, some
academic departments may establish policies for those academic concerns relating directly to the
major. This course of action may be elected by a student within the major, however, the grievance
and appeal process as outlined above is open to all students at all times.
Scholarship Appeals:
Appeals on financial aid awards and policy decisions regarding student aid are to be made to the
University Scholarship Committee. Contact Student Financial Services, Metzger Hall.
2. General Grievance and Appeal Process (for matters not addressed by the processes above).
Date: August 2012
Grievance procedures have two related functions:
a. To determine whether or not an injury alleged by the student (grievant) was the result of an
erroneous decision of the University regarding the implementation of university policies
and procedures or their administration; and
b. If error is established, to determine an equitable redress for the student.
NOTE: The interpretation or judgment of university administrators regarding the meaning of the
written regulations of the University, or of the Implementation of the Mission Statement and
Behavioral Standards, or the regulations themselves are not within the scope of the appeal process.
Students are not immune from legal or judicial processes arising as a result of their actions and any
disciplinary actions and/or proceedings taken by Biola do not replace federal, state of local law.
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