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Winnipeg BIZ highlights the heart of the city - Metro

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Smart meter measurements are more accurate, resulting in water bills that better reflect actual use. This will allow customers to fully understand how <strong>the</strong>ir household activities — including<br />

watering <strong>the</strong> garden and doing laundry — impact <strong>the</strong> bottom line. Veer photos<br />

Kerry<br />

FreeK<br />

Water Canada<br />

In <strong>the</strong> old days, you received<br />

a water bill — likely one<br />

based on a flat rate — and<br />

paid it, no matter how much<br />

water you used.<br />

If your <strong>city</strong> had meters —<br />

more than one-third <strong>of</strong> Canadian<br />

households still don’t<br />

— you might be billed for<br />

<strong>the</strong> actual volume <strong>of</strong> water<br />

you consumed, but it would<br />

be too late to understand and<br />

adjust your consumption patterns.<br />

Not only that, it might<br />

take several billing cycles to<br />

figure out if your home had<br />

a pesky, water-wasting leak.<br />

“For years, it’s been<br />

‘get water bill, pay bill, get<br />

UW 6<br />

Tapping into smart billing<br />

Next evolution. Smart meters are changing <strong>the</strong><br />

way Canadians are thinking about water use<br />

water, consume water,’” says<br />

Norm Daigle, executive vicepresident<br />

<strong>of</strong> Harris Utilities<br />

SmartWorks.<br />

The next evolution<br />

— smart metering — is<br />

changing <strong>the</strong> way Canadians<br />

think about <strong>the</strong>ir consumption.<br />

With smart meters, measurements<br />

are more accurate,<br />

resulting in bills that better<br />

reflect actual use. Savvy utilities<br />

are taking things one<br />

step fur<strong>the</strong>r, making those<br />

bills transparent and accessible<br />

in near real-time, so customers<br />

can fully understand<br />

how <strong>the</strong>ir household activities<br />

impact <strong>the</strong> bottom line.<br />

Harris Utilities is one<br />

company that <strong>of</strong>fers dynamic<br />

metering and billing servi-<br />

Focus on urban water<br />

ces. With <strong>the</strong>ir s<strong>of</strong>tware,<br />

utilities can provide customers<br />

with online reports<br />

that display details<br />

about <strong>the</strong>ir consumption<br />

patterns so <strong>the</strong>y can<br />

monitor and adjust use accordingly.<br />

Customers can play<br />

with <strong>the</strong> data, creating<br />

scenarios that<br />

demonstrate how<br />

performing different<br />

activities<br />

at different<br />

times might save<br />

money. They<br />

can compare current<br />

use to years,<br />

months, and even<br />

days prior.<br />

Some utilities<br />

even<br />

<strong>of</strong>fer a<br />

tool to<br />

compare<br />

use to similarhouse-<br />

holds, and provide<br />

tips on how to<br />

use water more<br />

efficiently and<br />

economically.<br />

Utilities are<br />

also breaking<br />

down water use<br />

in more<br />

meaningful measurements.<br />

“With mobile phone billing,<br />

we know what a minute<br />

means,” Daigle says. “But<br />

what’s a cubic metre? Is it<br />

equivalent to watering my<br />

lawn? Feedback like that<br />

helps customers better<br />

understand <strong>the</strong>ir water use.”<br />

Ultimately, smart metering<br />

is about empowering<br />

<strong>the</strong> consumer. Gone are<br />

<strong>the</strong> days <strong>of</strong> <strong>the</strong> flat rate and<br />

vague bills.<br />

“Dynamic billing brings<br />

<strong>the</strong> customers into<br />

<strong>the</strong> picture,” Daigle<br />

says. “At <strong>the</strong> end<br />

<strong>of</strong> <strong>the</strong> day, it’s<br />

customers who<br />

are making <strong>the</strong><br />

decision to turn<br />

<strong>the</strong> taps on or <strong>of</strong>f.<br />

They should be participants<br />

in achieving<br />

conservation objectives<br />

— that’s <strong>the</strong><br />

sweet spot.”<br />

metronews.ca<br />

Wednesday, June 12, 2013<br />

Game<br />

<strong>of</strong> thirst<br />

Water scar<strong>city</strong> and severe<br />

droughts bring big conflicts<br />

to cities, but most<br />

<strong>of</strong> us aren’t ready for<br />

such events, and some<br />

don’t even want to think<br />

about it.<br />

So how do you engage<br />

people on such a serious<br />

topic? Make it fun, but<br />

keep it meaningful.<br />

Last fall, British Columbia’s<br />

Okanagan Water<br />

Basin Board (OBWB)<br />

proved it had <strong>the</strong> right<br />

idea. In partnership with<br />

Agriculture and Agri-Food<br />

Canada (AAFC) and <strong>the</strong><br />

B.C. Ministry <strong>of</strong> Environment,<br />

OBWB brought<br />

toge<strong>the</strong>r key players in<br />

government, as well as<br />

regional water suppliers,<br />

and reps from <strong>the</strong><br />

agriculture, fisheries, and<br />

ranching communities<br />

to participate in a game<br />

about municipal thirst.<br />

Facing drought is a<br />

growing necessity. In <strong>the</strong><br />

United States, drought<br />

ranks second or third<br />

<strong>of</strong> natural disasters,<br />

depending on <strong>the</strong> year,<br />

in terms <strong>of</strong> economic<br />

impact. In Canada, dry<br />

periods are becoming<br />

more frequent and prolonged.<br />

In <strong>the</strong> game, teams<br />

considered several scenarios<br />

with varying degrees<br />

<strong>of</strong> drought, quickly<br />

learning that any choice<br />

would impact water<br />

supply and, depending<br />

on how <strong>the</strong> scenarios are<br />

managed, could increase<br />

or reduce conflict within<br />

<strong>the</strong> community.<br />

They also learned success<br />

comes down to collaboration,<br />

says Nelson<br />

Jatel <strong>of</strong> OBWB.<br />

“In <strong>the</strong>se situations,<br />

it’s critical to communicate<br />

clearly and work<br />

toge<strong>the</strong>r. The game<br />

allowed us to think<br />

through some <strong>of</strong> <strong>the</strong><br />

complex partnerships<br />

that are key to surviving<br />

a drought.” Kerry FreeK

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