City and County of San Francisco Request for Proposals for San ...

City and County of San Francisco 

Request for Proposals for 

San Francisco International Airport 

Proposal to Provide Shuttle Bus Services at San Francisco International Airport 

Contract No. 9254 

Date issued: JUNE 5, 2012 

Pre-Proposal conference: 1:00 p.m., June 18, 2012 

Proposal due: 2:00 p.m., July 9, 2012

Request for Proposals for Shuttle Bus Services at San Francisco International Airport 

Table of Contents 

I. Introduction and Schedule ............................................................................. 1 

II. Scope of Work ............................................................................................... 2 

III. Submission Requirements .............................................................................. 7 

IV. Evaluation and Selection Criteria .................................................................. 11 

V. Pre-Proposal Conference and Contract Award .............................................. 14 

VI. Terms and Conditions for Receipt of Proposals ............................................ 15 

VII. City and Airport Contract Requirements ....................................................... 19 

VIII. Protest Procedures .......................................................................................... 22 

Appendices: 

Page 

A. Standard Forms: Listing and Internet addresses of Forms related to Taxpayer Identification 

Number and Certification, to Business Tax Declaration, and to Chapters 12B and 12C, and 

49 CFR Parts 21 & 26, Federal Reporting Forms. 

B. Agreement for Professional Services (form AIR-500 Federal (5-10)) 

C. Existing Shuttle Bus Operation and Bus Route Maps 

D. Airport Rules and Regulations, Rules 4.0 and 8.0 

E. Fee Proposal 

AIR-590 (11-07) i June 5, 2012

RFP for Shuttle Bus Services at San Francisco International Airport 

A. General 

I. Introduction and Schedule 

The San Francisco International Airport (SFO) seeks an experienced passenger transportation provider to 

operate a high quality, twenty-four (24) hour per day, seven (7) day-a-week (24/7) scheduled shuttle bus 

service. The shuttle bus serves Airport employees who park in SFO's Westfield Garage and Surface Lot 

D, and air passengers who park in Long-Term Parking Lots D and DD. SFO shuttle service operates free 

of charge. The shuttle service provides a key transportation connection to both the Airport’s terminals and 

Airport employment sites along McDonnell Road. In 2011, the Airport’s shuttle service transported more 

than 1,300,000 people. It also assists the Airport in the event of a breakdown of the AirTrain system and 

other emergency operations. The AirTrain is a light-rail train system that transports passengers between 

terminals and out to the rental car center. 

The successful Proposer will be required to operate and maintain the Airport’s existing fleet of 

compressed natural gas (CNG) shuttle buses. The successful Proposer will also be responsible for the 

collection and reporting of operating data of all buses, and for equipment and supplies necessary to 

operate the service. The successful Proposer will not be responsible for marketing outreach or 

signage/shelters. 

The contract shall have an original term of three (3) years and seven (7) months (December 1, 2012 

through June 30, 2016). In addition, the City shall have three (3) options to extend the term for a period 

of two (2) years each, which the City may exercise in its sole, absolute discretion. 

Listing and links to standard forms can be found in Appendix A. The sample Agreement for Professional 

Services can be found in Appendix B. 

B. Schedule 

The anticipated schedule for selecting a consultant is: 

Proposal Phase Date 

RFP is issued by the City June 5, 2012 

Pre-Proposal conference June 18, 2012 

Deadline for submission of written questions 

or requests for clarification June 21, 2012 

Proposals due July 9, 2012 

Oral interview with firms selected for 

further consideration To Be Determined 

AIR-590 (11-07) 1 of 30 June 5, 2012


II. Scope of Work 

The following are work tasks assumed necessary to provide shuttle bus services at SFO. The Scope of 

Work is to be used as a general guide and may not be a complete list of all work necessary to complete 

the project. The Contractor will manage and operate SFO’s shuttle bus service and provide all supplies, 

equipment, operating personnel, maintenance and repair, and all other labor and materials necessary or 

required for continued performance of the specified service. The Contractor will furnish drivers, 

supervisors, mechanics, dispatchers, and such other employees as may be necessary for the efficient 

operation of all of Contractor's activities hereunder, and all such employees shall possess all valid 

permits, licenses, approvals and certificates required by applicable law of the state or other governmental 

body having jurisdiction. A complete description of the Airport’s bus fleet, routes, and hours of operation 

are provided in Appendix C. 

The fleet of shuttle buses subject to this RFP and the subsequent contract shall be owned by the City. The 

successful Proposer shall be responsible for all fleet cleaning and maintenance as described in Paragraph 

E below. 

The successful Proposer will obtain CNG fuel for the shuttle fleet at a reduced cost at the Airport’s CNG 

fueling facilities, except in an emergency, when an alternate CNG fuel station may be used. The 

successful Proposer will be required to enter into a contract with one of the two on-airport CNG fuel 

providers. 

The Contractor will obtain all insurance, permits, franchises, approvals, licenses, certificates and other 

authorizations necessary to conduct and operate SFO’s Shuttle Bus service. All such authorizations will 

be obtained and furnished by Contractor or said employees at its or their sole cost and expense. 

Contractor must register all drivers in the California Department of Motor Vehicles’ EPN (Employers 

Pull Notice) Program. 

A. Personnel 

All employees of the successful Proposer shall be required to complete the badging process at SFO. 

The requirements and procedures for obtaining an Airport badge can be found at the following web 

address: https://sfoconnect.com/operations-security/airport-id-badges/obtaining-badge . The 

successful Proposer shall expressly agree that the City bears no burden, obligation or duty to any 

party except the successful Proposer, and shall defend and indemnify the City against any such 

charges and/or claims of any kind. 

To the extent the successful Proposer elects to employ drivers, managers, supervisors, and/or 

mechanics who are members of a labor union, it shall be the successful Proposer's sole 

responsibility to meet any and all of its obligations under any collective bargaining agreement with 

a union representing these personnel. 

The successful Proposer shall provide Airport-approved uniforms for all drivers, shift supervisors, 

and mechanics, ensure employees receive the correctly sized uniforms, keep uniform pieces in good 

repair, and replace uniforms when required. 



1. Drivers 

The successful Proposer shall employ a team of experienced drivers and each such driver 

shall possess all of the certificates, licenses and training required by all local, state and 

federals laws and regulations required to operate a shuttle bus? 

Drivers will be expected to assist elderly and disabled passengers, provide directions and 

other Airport information, and maintain a courteous, helpful, and professional demeanor at all 

times. 

2. Bus Service Manager and Shift Supervisors 

The successful Proposer will designate a full-time Bus Service Manager to oversee the 

operation of the shuttle service. The Bus Service Manager will be responsible both for 

operational and financial management of the service. The Bus Service Manager will report 

all operational and maintenance problems to designated Airport staff, including schedule 

adherence, accidents, passenger complaints, results of California Highway Patrol (CHP) 

inspections, ridership statistics and other statistical data as required by the Airport Director 

(Director). 

The Bus Service Manager must be on duty at the Airport forty (40) hours per week, 

administering the shuttle bus system full-time and coordinating operations with Airport staff. 

The successful Proposer must maintain at least one accredited dispatcher/supervisor on duty 

at the Airport 24/7. While on duty, dispatchers will devote full and exclusive time to 

expediting the shuttle bus operations as described in this Scope. The successful Proposer will 

keep designated Airport staff informed in writing of the identity and telephone number of the 

Bus Service Manager and of all Dispatchers/Shift Supervisors who can be contacted twentyfour 

hours per day, and who are authorized to represent and act for the company in matters 

pertaining to the shuttle bus operation. Any problems pertaining to successful Proposer's 

operation will be corrected to the satisfaction of Director immediately upon written notice 

from the Director or his designee. 

3. Mechanics 

The successful Proposer shall have an experienced maintenance staff on-site and in sufficient 

quantity to service the Airport's shuttle bus fleet while maintaining continuous 24/7 shuttle 

service. Maintenance staff must possess all certificates, licenses and training required by all 

local, state and federal laws and regulations regarding driving, maintenance and repair of 

buses. At a minimum, the maintenance staff shall be fully capable of performing the 

following duties: 

maintenance, repair, and overhaul of a variety of mechanical equipment; 

engine maintenance, removal, repair, overhaul, installation, and tuning; 

vehicle fuel systems maintenance, repair, overhaul, adjustment, installation, and 

calibration; 

maintenance and installation of lighting circuits and auxiliary actuating circuits; 

maintenance, repair, overhaul, and adjustment of vehicle brake systems, vehicle 

cooling systems, vehicle chassis, wheel, and suspension systems; 

safe and effective operation of shop equipment and machine tools; 



B. Required Level of Service 

ability to troubleshoot equipment problems; 

ability to make service calls and various locations served by SFO's shuttle service; 

ability to complete forms and keep records of work performed, and time and 

materials used; and 

ability to perform related duties and responsibilities as assigned. 

1. Airport Rules and Regulations 

The successful Proposer shall be able to comply with all applicable Airport Rules and 

Regulations, including Rules 4.0 and 8.0, as set forth in Appendix D. 

2. Customer Service 

The successful Proposer shall provide courteous drivers who communicate effectively with 

passengers, competently answer questions about the Airport’s Shuttle Bus service and its stop 

locations, and drive the assigned route safely and on schedule. The successful Proposer will 

also maintain a 24/7 telephone number for the purpose of receiving and recording passenger 

complaints. From time to time, designated Airport staff may request that the successful 

Proposer prepare and post simple notices or schedules in vehicles and assist in collection and 

distribution of surveys and other pertinent data. 

3. Training and Certification Verification 

In order to meet customer service expectations, the successful Proposer shall train all 

employees. At a minimum, employee training shall include all of the following topics: 

emergency preparedness and evacuation procedures 

sensitivity training in assisting elderly and disabled passengers 

regular tailgate meetings on safety 

re-training program for drivers who experience a preventable accident 

In addition, the successful Proposer shall provide a written description of how it will verify 

that each of its employees is qualified to perform the duties described in this Scope of Work. 

The description shall include a plan for verifying that employees maintain current licenses 

and certificates and a plan for how the successful Proposer will maintain the services set forth 

in this Scope of Work in the event that its employee(s) fail to maintain current licenses and 

certificates. 

C. Reporting Requirements 

The successful Proposer shall provide daily reports to the Airport with comprehensive reporting on 

the number of passengers carried hourly. In addition, the successful Proposer shall provide 

accident reports, incident reports, and other special reports in a format specified by designated 

Airport staff including, but not limited to: 

1. Trip Reports (daily); 

2. Road Service Call Reports (as needed); 



3. Accident Notification (as needed); 

4. Vehicle Maintenance Records (when requested); 

5. Investigation of Driver Conduct (when requested); 

6. Passenger Complaints/Comments (as needed); 

7. Operations Reports (daily); 

8. On-Board/Special Surveys (as needed); and 

9. Other Reports as specified by the Director (as needed) 

D. Inspection 

The successful Proposer shall maintain a satisfactory CHP inspection record throughout the period 

of the contract. The successful Proposer shall notify designated Airport staff of the results of all 

CHP primary and follow-up inspections and regulatory actions and explain how it intends to correct 

identified deficiencies. 

The successful Proposer will also be required to maintain SFO operating permits for SFO’s shuttle 

bus fleet. The Airport’s Ground Transportation Unit (GTU) will conduct yearly inspections of the 

shuttle bus fleet for permitting. The successful Proposer will be responsible for ensuring the fleet 

passes inspection. In the event a bus does not pass inspection, the successful Proposer will be 

responsible for correcting the deficiency in a reasonable timeframe and returning the bus to the 

GTU for re-inspection and permitting. 

The successful Proposer shall provide designated Airport staff with such access to its facilities as 

necessary to examine, audit, and inspect all work activities related to this contract. 

Any vehicle failing to meet the Airport maintenance standards, as determined by designated Airport 

staff, shall not be operated and shall be immediately replaced with a vehicle that does meet Airport 

maintenance standards. 

E. Fleet Maintenance 

The following minimum maintenance standards must be observed by the successful Proposer: 

1. Maintain all vehicles used for the shuttle bus service in good mechanical condition and keep 

clean inside and out at all times; 

2. Submit an annual bus preventative maintenance plan. 

3. Perform daily inspections of all buses to ensure fuels, fluids, and vital equipment meet safety 

and operational standards and document same; 

4. Employ preventive maintenance principles as defined in the Original Equipment 

Manufacturer (OEM) maintenance schedule; 

5. Repair minor or slight body damage, such as small dents, cracked glass, etc., and interior 

damage such as torn seats within thirty (30) days of discovery; and 

6. Operate no vehicle with moderate or major body damage until such damage is repaired. A 

vehicle's transponder and decal may be removed by sworn personnel of the San Francisco 

Police Department’s Airport Bureau where moderate or major body damage has been 

sustained as defined below: 

i. "Moderate" damage is defined as more than slight damage to one-fourth or less of the 

vehicle, such as an entire fender, grill, quarter panel, door, hood, rear deck, etc.; and 



ii. "Major" damage is defined as damage to more than one-fourth of the vehicle; such as 

entire rear end, etc. 

F. Operations Office and Maintenance Facility 

The successful Proposer shall use the Airport's bus maintenance facility as its base of on-site 

operations. The bus maintenance facility is equipped with a bus fleet storage area, maintenance 

bays, parts storage area, equipment room, fluids storage room, office area, conference room, rest 

rooms, compressor, and mechanical equipment room. 

The successful Proposer shall be responsible for providing all tools and equipment necessary to 

perform bus maintenance and repairs. The costs for tools and equipment are the sole 

responsibility of the Proposer and are not eligible for reimbursement by the Airport. 

The shuttle bus service will be monitored by the Airport's Automatic Vehicle Identification (AVI) 

System (or similar system) during the term of the contract. The AVI system will monitor the 

successful Proposer's performance under the terms of the contract 

Airport staff assigned to the Airport's Auto Shop will conduct periodic spot audits and document 

review for purposes of confirming that the successful Proposer remains in compliance with the 

maintenance and repair terms of the contract. 



A. Time and Place for Submission of Proposals 

III. Submission Requirements 

Proposals must be received by 2:00 p.m., on July 9, 2012. Postmarks will not be considered in judging 

the timeliness of submissions. Proposals may be delivered in person and left with Carlos Paniagua, 

Landside Operations, Terminal 1 Mezzanine, or mailed to: 

(via U.S. Mail) 

Michael Lawrance 


Landside Operations 

P.O. Box 8097 

San Francisco, CA 94128 

(Via Overnight Delivery) 

Michael Lawrance 


Landside Operations Office 

Terminal 1, Mezzanine Level 

San Francisco, CA 94128 

Proposers shall submit one (1) original, one (1) CD-ROM (or flash drive), five (5) hard copies of the 

proposal to the above location. Proposals that are submitted by fax will not be accepted. Late 

submissions will not be considered. 

B. Format 

Airport staff will place proposals in three-ring binders for the review panel. Please use three-hole 

recycled paper, print double-sided to the maximum extent practical, and bind the proposal with a binder 

clip, rubber band, or single staple, or submit it in a three-ring binder. Please do not bind your proposal 

with a spiral binding, glued binding, or anything similar. You may use tabs or other separators within the 

document. 

The CD-ROM or Flash Drive must contain an electronic copy of the entire proposal minus the required 

HRC documents that can be easily read on any PC. Note that any color attachments in the original must 

be displayed in the same color on the CD-ROM or Flash Drive when viewed using a computer. 

For word processing documents, the Airport prefers that text be unjustified (i.e., with a ragged-right 

margin) and that pages have margins of at least 1” on all sides (excluding headers and footers). If your 

response is lengthy, please include a Table of Contents. 

C. Content 

The following items must be addressed in the written proposal. Please follow this format to organize your 

proposal. 



1. Introduction and Executive Summary (up to 2 pages) 

Submit a letter of introduction and executive summary of the proposal. The letter must be 

signed by a person authorized by your firm to obligate your firm to perform the commitments contained 

in the proposal. Submission of the letter will constitute a representation by your firm that your firm is 

willing and able to perform the commitments contained in the proposal. 

2. Statement of Minimum Qualifications (up to 3 pages) 

Describe how the firm meets the minimum qualifications as set forth in Section IV. A. 

Minimum Qualifications of this RFP. Any dates referenced must include month and year. 

3. Project Approach and Program Organization (up to 20 pages) 

Describe the services and activities that your firm proposes to provide the City, including 

familiarity with key issues which may be encountered during the course of providing shuttle bus service 

to the Airport (such as peak period congestion on the Airport and adjacent roadways, accommodating the 

needs of disabled passengers, passenger baggage requirements, schedule variations and delays, etc.). 

a. SHUTTLE SERVICE: Describe in general how the shuttle bus service will be 

organized, processes the Proposer would use to interact with Airport staff overseeing the program, and 

methods to address special circumstances or emergencies encountered. In addition, the Proposer must 

describe the following elements of the shuttle bus service program in detail: 

1. Supervisor/Employee Requirements and Qualifications: Specify company 

requirements and recruitment practices for drivers, operations/scheduling specialists, managers, and 

support staff. 

2. Customer Service: Describe your firm’s approach to providing excellent 

customer service. Identify any company programs that are provided to employees. Discuss how your 

company handles and resolves customer complaints. 

3. Employee Training: Outline or summarize the proposed employee training 

program, including time to be spent on each topic. The successful Proposer will provide semi-annual 

recurring training for employees on customer relations; general operating procedures; compliance with 

the Americans with Disabilities Act (ADA); driver, vehicle, and shop safety. Specify the name and 

experience of the person who will conduct the training. 

b. MAINTENANCE: Provide a proposed schedule for routine maintenance of 

vehicles and an example of the maintenance checklist that will guide servicing. This list should 

detail preventive maintenance items, frequency, and level of service. The successful Proposer will be 

required to share maintenance and inventory data records with the Airport in one of two ways: 

1. If the successful Proposer currently uses software to track inventory and bus 

maintenance records, and the successful Proposer prefers to continue to use that software during the term 

of the Contract, the successful Proposer must provide the Airport access to the software either through a 

web-based interface or provide the Airport a license for use on Airport computers; or 



2. If the successful Proposer does not currently use an inventory and maintenance 

software package, or the successful Proposer prefers to incorporate the software the Airport currently 

uses, the Airport will provide the successful Proposer either web access or a site license for ExtraFleet 

(Current Software, Inc.). 

Describe which maintenance and inventory data record keeping method will be implemented. Outline or 

summarize the proposed quality control inspection and compliance program addressing vehicle 

maintenance, inventory control, schedule adherence, and customer service issues. Frequency of data 

collection (ridership counts, hoardings by stop and time of day, passenger surveys, etc.) should be 

outlined and method of reporting results to Airport defined. 

c. ALTERNATIVE FUELS INFORMATION: Describe your experience in the 

operation and maintenance of vehicles using CNG. Identify the percentage, if any, of your operation 

using CNG; the type of fuel system used (quick- fill, timed-fill, combination); and ANY certificates 

applicable to operating alternative fuel vehicles. Also describe your experience in the operation and 

maintenance of Hydrogen Fuel Cell vehicles. In the event the Airport purchases a Hydrogen Fuel Cell 

bus during the term of the contract, explain how the bus will be incorporated into the fleet and what 

training will be required of your staff to operate and maintain the bus. 

d. CONTINGENCY FLEET AVAILABILITY: From time to time, in order to respond 

to natural disasters, Airport emergencies, or other unanticipated traffic operations conditions, the Airport 

may require the use of additional transit vehicles for temporary service on short notice. These vehicles 

may be used to transport air passengers, Airport employees or Airport construction workers between 

existing or temporary on- or off-Airport parking lots and Airport terminals, buildings or construction 

sites. Proposers are requested to indicate how they would respond to such contingency service on short 

notice. 

4. Firm Qualifications (up to 8 pages for items a through c) 

Provide information on your firm’s background and qualifications which addresses the following: 

a. Name, address, and telephone number of a contact person; and 

b. A brief description of your firm, including history, organizational structure, 

ownership structure, and names of principals. Include any information that may be of value to the 

Airport in evaluating your proposal, including the number of years in business, the total staff size and 

experience, pending litigation, severance of client relationships for reasons other than convenience 

(including a brief description of why the relationship was severed). Provide a description of how any 

joint venture or association would be structured; and 

c. A description of not more than four (4) transit/shuttle bus programs similar in size 

and scope staffed and managed by your firm within the last three (3) years; and 

d. Summary of all claims made against the Proposer for the past five (5) years through 

December 31, 2011 for workers compensation, automotive liability, unemployment insurance, and 

general liability insurance including a brief summary of the claim, the amounts paid out, and whether the 

claim is still active or closed. Proposers must also submit their workers compensation experience 

modifier for each year of qualifying experience provided. 



5. Team Qualifications (up to 8 pages) 

a. Provide a list identifying: (i) each key person on the project team, (ii) the project 

manager, (iii) the role each will play in the project, and (iv) a written assurance that the key individuals 

listed and identified will be performing the work and will not be substituted with other personnel or 

reassigned to another project without the Airport’s prior approval. 

b. Provide a description of the experience and qualifications of the project team 

members, including brief resumes if necessary, in the areas of: 

1. Collective bargaining agreements and working within such agreements to 

achieve project objectives. 

2. Integrating new technologies into an existing transportation environment, 

including the implementation and maintenance of electronic ground transportation management systems. 

3. Motivating employees and improving the quality of work performed by 

employees in a transportation-related environment. 

4. Experience in creating, scoring, evaluating, and adjusting performance 

measures to meet or exceed goals set forth by the client. 

6. Transition Plan (up to 4 pages) 

Describe your firm’s transition plan, including a schedule and evidence of the ability to implement the 

shuttle service at SFO within the Airport’s time frame. Specify the method and time period required to 

recruit, hire and train personnel for this contract. Describe how your firm will have the maintenance 

base equipped and operational on the first day of the contract. 

7. Fee Proposal 

The City intends to award this contract to the firm that it considers will provide the best overall program 

services. The City reserves the right to accept other than the lowest priced offer and to reject any 

proposals that are not responsive to this request. 

The Proposer shall complete the Fee Proposal form included in Appendix E. The Fee Proposal shall be 

for the period from December 1, 2012 through June 30, 2016, and must be submitted with the proposal. 

8. References (up to 5 pages) 

Provide references, including the name, address, telephone number, and email address, of at least two (2) 

but not more than three (3) clients in the past 10 years (preferably other Public Agencies) that can confirm 

your experience(s) identified in Section III.C.2 – Statement of Minimum Qualifications. The preferable 

point of contact should be a representative who provided direct oversight and/or supervision of the 

contract. Information for references should include the name of the airport or other facility, year(s) 

operated, and specific responsibilities. City may, at its option, contact references prior to the award of 

any contract. Please confirm the accuracy of reference contact information. 



A. Minimum Qualifications 

IV. Evaluation and Selection Criteria 

At a minimum, Proposers must meet the following qualifications: 

1. A minimum of five (5) years experience since 2000 providing shuttle bus/transit services 

to the public utilizing vehicles with a minimum capacity of fifteen (15) passengers. 

Proposers must include the month and year of experience; 

2. The required minimum experience must have been earned with at least one (1) continuous 

shuttle/bus service operation. Financial and operational experience from more than one 

operation cannot be combined to meet the minimum requirements of this RFP; 

3. The proposed Bus Service Manager must have a minimum of three (3) years of shuttle 

bus experience, which experience must be demonstrated by providing the month and years; 

the proposed Bus Shift Supervisor(s) must have a minimum of two (2) years of shuttle bus 

experience, which experience must be demonstrated by providing the month and years; 

4. Provide a letter of credit for this project in the amount of three million dollars 

($3,000,000.00) that will be maintained over the life of the contract. 

It is mandatory that the individual, partnership, joint venture, corporation, or the officers or principals 

thereof, submitting a proposal, either as presently constituted or existing as result of some business 

reorganization, or executive affiliation, have the above minimum qualifications. If such is found not to be 

the case, any proposal submitted by any such individual, partnership, joint venture or corporation may be 

rejected. In the case of a proposal submitted by a partnership or a joint venture, at least one of the general 

partners thereof or one of the constituent members of such joint venture must possess said minimum 

qualifications. 

Any proposal that does not demonstrate that the Proposer meets these minimum requirements by the 

deadline for submittal of proposals will be considered non-responsive and will not be eligible for award of 

the contract. 

B. Selection Criteria 

The proposals will be evaluated by a selection committee comprised of individuals with expertise in 

airport shuttle bus operations. The City intends to evaluate the proposals in accordance with the criteria 

itemized below. Up to two (2) of the firms with the highest scoring proposals will be interviewed by the 

committee to make the final selection. 

The descriptions following each evaluation criteria are provided as a guide and are not intended to be 

comprehensive. 

1. Project Approach (20 points) 

This section should highlight important elements of your proposal and overall approach. This section 

should also demonstrate the Proposer’s familiarity with key issues which may be encountered during the 



course of providing shuttle bus service to the Airport (i.e., roadway congestion, accommodating needs of 

disabled passengers, curbside loading restrictions, and passenger luggage requirements. 

2. Firm Qualifications and Experience (30 Points) 

Expertise and experience of the Proposer in the areas necessary to complete the tasks. 

Quality of recent or current projects by the Proposer, including adhering to budgets and 

meeting staffing needs. 

Availability, accessibility and workload of the Proposer’s management team to successfully 

manage the administrative and other aspects of the Airport’s shuttle bus operation. 

Quality and relevance of the Proposer’s references as they relate to the Proposer’s capability 

to maintain and operate the shuttle bus operation. 

Nature and quantity of outstanding litigation against Proposer. 

Nature and quantity of past and outstanding workers compensation and other insurance 

claims against the Proposer. 

3 Team Member Qualifications and Experience (30 Points) 

Recent experience of the key team members proposed to be assigned to the contract and a 

description of the tasks to be performed by each person. 

Expertise and experience of the Proposer's Bus Service Manager, focusing on experience in 

transit operations, customer service to the traveling public and the business traveler, as well 

as administrative, organizational and supervisorial skills. 

Expertise and experience of the Proposer's Bus Shift Supervisor(s) who will be responsible 

for making supervisory decisions in the absence of the manager. 

Expertise and experience of team members in the areas necessary to complete the tasks. 

Quality of recently completed projects by the various team members, including adherence to 

schedules, deadlines, and budgets. 

Experience in integrating innovative new technologies into an existing transportation 

environment. 

Experience in motivating employees and improving the quality of the work performed by 

employees in a transportation-related environment. 

Experience in creating, scoring, evaluating and adjusting performance measures to meet or 

exceed the goals set forth by your firm and/or your client. 



Availability, accessibility and workload of the team to successfully manage the operational 

and other aspects of the shuttle bus operation. 

Experience with collective bargaining agreements and working within such agreements to 

achieve project objectives. 

4. Transition Plan (15 Points) 

Quality of the Proposer’s transition plan to minimize disruption caused by the changeover to 

the new contract effective December 1, 2012. 

Presentation and reasonableness of the transition plan. 

5. Fee Proposal (20 Points) 

The lowest responsive fee proposal will receive the full 20 points. The next lowest responsive fee 

proposal will receive a deduction from the full 20 points equivalent to the percentage between the lowest 

and next lowest fee proposal (i.e., If Proposal X submits the lowest responsive fee proposal of $8 and 

Proposal Y submits the next lowest responsive fee proposal of $10, Proposal X receives the full 20 points 

and Proposal Y receives 20 points x ($8/$10) or 16 points). 

6. Oral Interview (50 points) 

Following the evaluation of the written proposals, the two (2) Proposers receiving the highest scores will 

be invited to an oral interview. The interview will consist of standard questions asked of each of the two 

(2) Proposers, and any follow-up or clarification questions from the Evaluation Panel. The Evaluation 

Panel will evaluate oral interviews in accordance with the same criteria for the written proposals. After 

the interview, the oral score will be added to the final written score to derive a final score for those 

highest ranking Proposers invited to the interview. 

7. Reference Checks 

Reference checks may be used to determine the applicability of Proposer experience to the services City 

is requesting and the quality of services and staffing provided to prior clients, including adherence to 

schedules/budgets and proposer’s problem-solving, project management, and communications abilities, as 

well as effectiveness of performance, deliverables, and outcomes. 



A. Pre-Proposal Conference 

V. Pre-Proposal Conference and Contract Award 

Proposers are encouraged to attend a pre-proposal conference on June 18, 2012, at 1:00 P.M. to be held at 

the Airport’s Conference Room 28R located in the International Terminal on the 5 th floor of the Airport’s 

administration offices. All questions will be addressed at this conference and any available new 

information will be provided at that time. If you have further questions regarding the RFP, please contact 

the individual designated in Section VI.B. 

B. Contract Award 

The Airport Commission will select a Proposer with whom staff shall commence contract negotiations. 

The selection of any proposal shall not imply acceptance by the City of all terms of the proposal, which 

may be subject to further negotiations and approvals before the City may be legally bound thereby. If a 

satisfactory contract cannot be negotiated in a reasonable time the Airport Commission, in its sole 

discretion, may terminate negotiations with the highest ranked Proposer and begin contract negotiations 

with the next highest ranked Proposer. 



A. Errors and Omissions in RFP 

VI.Terms and Conditions for Receipt of Proposals 

Proposers are responsible for reviewing all portions of this RFP. Proposers are to promptly notify the 

Department, in writing, if the Proposer discovers any ambiguity, discrepancy, omission, or other error in 

the RFP. Any such notification should be directed to the Department promptly after discovery, but in no 

event later than five working days prior to the date for receipt of proposals. Modifications and 

clarifications will be made by addenda as provided below. 

B. Inquiries Regarding RFP 

Inquiries regarding the RFP and all oral notifications of an intent to request written modification or 

clarification of the RFP, must be directed via email to michael.lawrance@flysfo.com with the subject 

header: SFO Shuttle Bus RFP; or by facsimile to Michael Lawrance at (650) 821-6508 no later than 3:00 

p.m. Pacific Time on June 21, 2012. 

C. Objections to RFP Terms 

Should a Proposer object on any ground to any provision or legal requirement set forth in this RFP, the 

Proposer must, not more than ten calendar days after the RFP is issued, provide written notice to Michael 

Lawrance by e-mail at michael.lawrance@flysfo.com or by fax to Mr. Lawrance at (650) 821-6508, 

setting forth with specificity the grounds for the objection. The failure of a Proposer to object in the 

manner set forth in this paragraph shall constitute a complete and irrevocable waiver of any such 

objection. 

D. Change Notices 

The City may modify the RFP, prior to the proposal due date, by issuing Change Notices, which will be 

posted on the website. The Proposer shall be responsible for ensuring that its proposal reflects any and all 

Change Notices issued by the City prior to the proposal due date regardless of when the proposal is 

submitted. Therefore, the City recommends that the Proposer consult the website frequently, including 

shortly before the proposal due date, to determine if the Proposer has downloaded all Change Notices. 

E. Term of Proposal 

Submission of a proposal signifies that the proposed services and prices are valid for 120 calendar days 

from the proposal due date and that the quoted prices are genuine and not the result of collusion or any 

other anti-competitive activity. 

F. Revision of Proposal 

A Proposer may revise a proposal on the Proposer’s own initiative at any time before the deadline for 

submission of proposals. The Proposer must submit the revised proposal in the same manner as the 

original. A revised proposal must be received on or before the proposal due date. 

In no case will a statement of intent to submit a revised proposal, or commencement of a revision process, 

extend the proposal due date for any Proposer. 



At any time during the proposal evaluation process, the Department may require a Proposer to provide 

oral or written clarification of its proposal. The Department reserves the right to make an award without 

further clarifications of proposals received. 

G. Errors and Omissions in Proposal 

Failure by the Department to object to an error, omission, or deviation in the proposal will in no way 

modify the RFP or excuse the vendor from full compliance with the specifications of the RFP or any 

contract awarded pursuant to the RFP. 

H. Financial Responsibility 

The City accepts no financial responsibility for any costs incurred by a firm in responding to this RFP. 

Submissions of the RFP will become the property of the City and may be used by the City in any way 

deemed appropriate. 

I. Proposer’s Obligations under the Campaign Reform Ordinance 

Proposers must comply with Section 1.126 of the S.F. Campaign and Governmental Conduct Code, 

which states: 

No person who contracts with the City and County of San Francisco for the rendition of personal services, 

for the furnishing of any material, supplies or equipment to the City, or for selling any land or building to 

the City, whenever such transaction would require approval by a City elective officer, or the board on 

which that City elective officer serves, shall make any contribution to such an officer, or candidates for 

such an office, or committee controlled by such officer or candidate at any time between commencement 

of negotiations and the later of either (1) the termination of negotiations for such contract, or (2) three 

months have elapsed from the date the contract is approved by the City elective officer or the board on 

which that City elective officer serves. 

If a Proposer is negotiating for a contract that must be approved by an elected local officer or the board on 

which that officer serves, during the negotiation period the Proposer is prohibited from making 

contributions to: 

the officer’s re-election campaign 

a candidate for that officer’s office 

a committee controlled by the officer or candidate. 

The negotiation period begins with the first point of contact, either by telephone, in person, or in writing, 

when a contractor approaches any city officer or employee about a particular contract, or a city officer or 

employee initiates communication with a potential contractor about a contract. The negotiation period 

ends when a contract is awarded or not awarded to the contractor. Examples of initial contacts include: 

(1) a vendor contacts a city officer or employee to promote himself or herself as a candidate for a 

contract; and (2) a city officer or employee contacts a contractor to propose that the contractor apply for a 

contract. Inquiries for information about a particular contract, requests for documents relating to a 

Request for Proposal, and requests to be placed on a mailing list do not constitute negotiations. 

Violation of Section 1.126 may result in the following criminal, civil, or administrative penalties: 



1. Criminal. Any person who knowingly or willfully violates section 1.126 is subject to a fine 

of up to $5,000 and a jail term of not more than six months, or both. 

2. Civil. Any person who intentionally or negligently violates section 1.126 may be held liable 

in a civil action brought by the civil prosecutor for an amount up to $5,000. 

3. Administrative. Any person who intentionally or negligently violates section 1.126 may be 

held liable in an administrative proceeding before the Ethics Commission held pursuant to 

the Charter for an amount up to $5,000 for each violation. 

For further information, Proposers should contact the San Francisco Ethics Commission at 

(415) 581-2300. 

J. Sunshine Ordinance 

In accordance with S.F. Administrative Code Section 67.24(e), contractors’ bids, responses to RFPs and 

all other records of communications between the City and persons or firms seeking contracts shall be 

open to inspection immediately after a contract has been awarded. Nothing in this provision requires the 

disclosure of a private person’s or organization’s net worth or other proprietary financial data submitted 

for qualification for a contract or other benefits until and unless that person or organization is awarded the 

contract or benefit. Information provided which is covered by this paragraph will be made available to 

the public upon request. 

K. Public Access to Meetings and Records 

If a Proposer is a non-profit entity that receives a cumulative total per year of at least $250,000 in City 

funds or City-administered funds and is a non-profit organization as defined in Chapter 12L of the S.F. 

Administrative Code, the Proposer must comply with Chapter 12L. The Proposer must include in its 

proposal (1) a statement describing its efforts to comply with the Chapter 12L provisions regarding public 

access to Proposer’s meetings and records, and (2) a summary of all complaints concerning the Proposer’s 

compliance with Chapter 12L that were filed with the City in the last two years and deemed by the City to 

be substantiated. The summary shall also describe the disposition of each complaint. If no such 

complaints were filed, the Proposer shall include a statement to that effect. Failure to comply with the 

reporting requirements of Chapter 12L or material misrepresentation in Proposer’s Chapter 12L 

submissions shall be grounds for rejection of the proposal and/or termination of any subsequent 

Agreement reached on the basis of the proposal. 

L. Reservations of Rights by the City 

The issuance of this RFP does not constitute an agreement by the City that any contract will actually be 

entered into by the City. The City expressly reserves the right at any time to: 

1. Waive or correct any defect or informality in any response, proposal, or proposal procedure; 

2. Reject any or all proposals; 

3. Reissue a Request for Proposals; 

4. Prior to submission deadline for proposals, modify all or any portion of the selection 

procedures, including deadlines for accepting responses, the specifications or requirements 

for any materials, equipment or services to be provided under this RFP, or the requirements 

for contents or format of the proposals; 

5. Procure any materials, equipment or services specified in this RFP by any other means; or 



6. Determine that no project will be pursued. 

M. No Waiver 

No waiver by the City of any provision of this RFP shall be implied from any failure by the City to 

recognize or take action on account of any failure by a Proposer to observe any provision of this RFP. 

N. Federal Airport Concession Disadvantaged Business Enterprise (DBE) Program 

This contract is subject to the Federal ACDBE participation and non-discrimination regulations for 

federally assisted programs, 49 CFR, Part 23, and are fully incorporated as though fully set forth therein. 

The Airport encourages small and ACDBE firms to submit proposals for this opportunity. Although there 

is no ACDBE participation goal on the opportunity, the Airport encourages all Proposers to utilize 

certified ACDBEs as consultants, joint venture partners and/or suppliers/vendors on this contract. 

Certified ACDBEs can be located on the CUCP website: www.californiaucp.com or by contacting the 

ACDBE Compliance Officer at (650) 821-5021 or via email: SFO-ASBAO@flysfo.com. 



A. Standard Contract Provisions 

VII. City and Airport Contract Requirements 

The successful Proposer will be required to enter into a contract substantially in the form of the 

Agreement for Professional Services, attached hereto as Appendix B. Proposers are urged to also pay 

attention to the appendices of the Agreement for Professional Services for the hourly wage and 

reimbursement rates. Failure to timely execute the contract, or to furnish any and all insurance 

certificates and policy endorsement, surety bonds or other materials required in the contract, shall be 

deemed an abandonment of a contract offer. The City, in its sole discretion, may select another firm and 

may proceed against the original selectee for damages. 

Proposers are urged to pay special attention to the requirements of Administrative Code Chapters 12B and 

12C, Nondiscrimination in Contracts and Benefits, (§34 in the Agreement); the Minimum Compensation 

Ordinance (§43 in the Agreement); the Health Care Accountability Ordinance (§44 in the Agreement); the 

First Source Hiring Program (§45 in the Agreement); and applicable conflict of interest laws (§23 in the 

Agreement), as set forth in paragraphs B, C, D, E and F below. 

B. Nondiscrimination in Contracts and Benefits 

The successful Proposer will be required to agree to comply fully with and be bound by the provisions of 

Chapters 12B and 12C of the San Francisco Administrative Code. Generally, Chapter 12B prohibits the 

City and County of San Francisco from entering into contracts or leases with any entity that discriminates 

in the provision of benefits between employees with domestic partners and employees with spouses, 

and/or between the domestic partners and spouses of employees. The Chapter 12C requires 

nondiscrimination in contracts in public accommodation. Additional information on Chapters 12B and 

12C is available on the HRC’s website at: http://sf-hrc.org/index.aspx?page=96 

C. Minimum Compensation Ordinance (MCO) 


the Minimum Compensation Ordinance (MCO), as set forth in S.F. Administrative Code Chapter 12P. 

Generally, this Ordinance requires contractors to provide employees covered by the Ordinance who do 

work funded under the contract with hourly gross compensation and paid and unpaid time off that meet 

certain minimum requirements. For the contractual requirements of the MCO, see §43 in the Agreement. 

For the amount of hourly gross compensation currently required under the MCO or additional 

information, see www.sfgov.org/olse/mco . Note that this hourly rate may increase on January 1 of each 

year and that contractors will be required to pay any such increases to covered employees during the term 

of the contract. 

D. Health Care Accountability Ordinance (HCAO) 


the Health Care Accountability Ordinance (HCAO), as set forth in S.F. Administrative Code Chapter 

12Q. Contractors should consult the San Francisco Administrative Code to determine their compliance 

obligations under this chapter. Additional information regarding the HCAO is available on the web at 

www.sfgov.org/olse/hcao . 



E. First Source Hiring Program (FSHP) 

If the contract is for more than $50,000, then the First Source Hiring Program (Admin. Code Chapter 83) 

may apply. Generally, this ordinance requires contractors to notify the First Source Hiring Program of 

available entry-level jobs and provide the Workforce Development System with the first opportunity to 

refer qualified individuals for employment. 

Contractors should consult the San Francisco Administrative Code to determine their compliance 

obligations under this chapter. Additional information regarding the FSHP is available on the web at 

http://www.workforcedevelopmentsf.org/jobseekerservices/index.php?option=com_content&view=article 

&id=63&Itemid=27 and from the Airport’s First Source Hiring Administrator, (650) 821-5244. 

F. Conflicts of Interest 

The successful Proposer will be required to agree to comply fully with and be bound by the applicable 

provisions of state and local laws related to conflicts of interest, including Section 15.103 of the City's 

Charter, Article III, Chapter 2 of City’s Campaign and Governmental Conduct Code, and Section 87100 

et seq. and Section 1090 et seq. of the Government Code of the State of California. The successful 

Proposer will be required to acknowledge that it is familiar with these laws; certify that it does not know 

of any facts that constitute a violation of said provisions; and agree to immediately notify the City if it 

becomes aware of any such fact during the term of the Agreement. 

Individuals who will perform work for the City on behalf of the successful Proposer might be deemed 

consultants under state and local conflict of interest laws. If so, such individuals will be required to 

submit a Statement of Economic Interests, California Fair Political Practices Commission Form 700, to 

the City within ten calendar days of the City notifying the successful Proposer that the City has selected 

the Proposer. 

G. Airport Intellectual Property 

Pursuant to Resolution No. 01-0118, adopted by the Airport Commission on April 18, 2001, the Airport 

Commission affirmed that it will not tolerate the unauthorized use of its intellectual property, including 

the SFO logo, CADD designs, and copyrighted publications. All Proposers, bidders, contractors, tenants, 

permittees, and others doing business with or at the Airport (including subcontractors and subtenants) 

may not use the Airport intellectual property, or any intellectual property confusingly similar to the 

Airport intellectual property, without the Airport Director’s prior consent. 

H. Labor Peace / Card Check Rule 

Without limiting the generality of other provisions herein requiring Contractor to comply with all Airport 

Rules, Contractor shall comply with the Airport’s Labor Peace/Card Check Rule, adopted on February 1, 

2000, pursuant to Airport Commission Resolution No.00-0049 (the “Labor Peace/Card Check Rule”). 

Capitalized terms not defined in this provision are defined in the Labor Peace/Card Check Rule. To 

comply with the Labor Peace Card Check Rule, Contractor shall, among other actions: (a) Enter into a 

Labor Peace/Card Check Agreement with any Labor Organization which requests such an agreement and 

which has registered with the Airport Director or his/her designee, within thirty (30) days after the Labor 

Peace/Card Check Agreement has been requested; (b) Not less than thirty (30) days prior to the 

modification of this Agreement, Contractor shall provide notice by mail to any Labor Organization or 

federation of labor organizations which have registered with the Director or his/her designee (“registered 

labor organization”), that Contractor is seeking to modify or extend this Agreement; (c) Upon issuing any 



request for proposals, invitations to bid, or similar notice, or in any event not less than thirty (30) days 

prior to entering into any Subcontract, Contractor shall provide notice to all registered Labor 

Organizations that Contractor is seeking to enter into such Subcontract; and (d) Contractor shall include 

in any subcontract with a Subcontractor performing services pursuant to any covered Contract, a 

provision requiring the Subcontractor to comply with the requirements of the Labor/Peace/Card Check 

Rule. If Airport Director determines that Contractor shall have violated the Labor/Peace/Card Check 

Rule, Airport Director shall have the option to terminate this Agreement, in additional exercising all other 

remedies available to him / her. 



VIII. Protest Procedures 

A. Protest of Non-Responsiveness Determination 

Within five working days of the City's issuance of a notice of non-responsiveness, any firm that has 

submitted a proposal and believes that the City has incorrectly determined that its proposal is nonresponsive 

may submit a written notice of protest. Such notice of protest must be received by the City on 

or before the fifth working day following the City's issuance of the notice of non-responsiveness. The 

notice of protest must include a written statement specifying in detail each and every one of the grounds 

asserted for the protest. The protest must be signed by an individual authorized to represent the Proposer, 

and must cite the law, rule, local ordinance, procedure or RFP provision on which the protest is based. In 

addition, the protestor must specify facts and evidence sufficient for the City to determine the validity of 

the protest. 

B. Protest of Contract Award 

Within five working days of the City's issuance of a notice of intent to award the contract, any firm that 

has submitted a responsive proposal and believes that the City has incorrectly selected another Proposer 

for award may submit a written notice of protest. Such notice of protest must be received by the City on 

or before the fifth working day after the City's issuance of the notice of intent to award. 

The notice of protest must include a written statement specifying in detail each and every one of the 

grounds asserted for the protest. The protest must be signed by an individual authorized to represent the 

Proposer, and must cite the law, rule, local ordinance, procedure or RFP provision on which the protest is 

based. In addition, the protestor must specify facts and evidence sufficient for the City to determine the 

validity of the protest. 

C. Delivery of Protests 

All protests must be received by the due date. If a protest is mailed, the protestor bears the risk of nondelivery 

within the deadlines specified herein. Protests should be transmitted by a means that will 

objectively establish the date the City received the protest. Protests or notice of protests made orally (e.g., 

by telephone) will not be considered. Protests must be delivered to: 

Cynthia Avakian 

Contracts Administration Unit 


P. O. Box 8097, San Francisco, CA 94128 

Fax: (650) 821-2011 



Appendix A 

Standard Forms 

The requirements described in this Appendix are separate from those described in Appendix A. 

Before the City can award any contract to a contractor, that contractor must file three standard City forms 

(items 1-3 on the chart). Because many contractors have already completed these forms, and because 

some informational forms are rarely revised, the City has not included them in the RFP package. Instead, 

this Appendix describes the forms, where to find them on the Internet (see bottom of page 2), and where 

to file them. If a contractor cannot get the documents off the Internet, the contractor should call (415) 

554-6248 or e-mail Purchasing (purchasing@sfgov.org) and Purchasing will fax, mail or e-mail them to 

the contractor. 

If a contractor has already filled out items 1-3 (see note under item 3) on the chart, the contractor should 

not do so again unless the contractor’s answers have changed. To find out whether these forms have 

been submitted, the contractor should call Vendor File Support in the Controller’s Office at (415) 554- 

6702. 

If a contractor wants to be certified as a Disadvantaged Business Enterprise (DBE), the certification 

process and application are available on http://www.dot.ca.gov/hq/bep/business_forms.htm . 

Item 

1. 

2. 

Form Name and Internet 

Location 

Request for Taxpayer 

Identification Number and 

Certification 

http://sfgsa.org/index.aspx?pa 

ge=4762 

www.irs.gov/pub/irspdf/fw9.pdf 

(Form W-9) 

www.irs.gov/pub/irspdf/iw9.pdf 

(instructions for 

W-9) 

Business Tax Declaration 

http://sfgsa.org/index.aspx?pa 

ge=4762 

Form 

Number 

Description 

W-9 The City needs the 

contractor’s taxpayer ID 

number on this form. If a 

contractor has already done 

business with the City, this 

form is not necessary 

because the City already has 

the number. 

P-25 All contractors must sign 

this form to determine if 

they must register with the 

Tax Collector, even if not 

located in San Francisco. 

All businesses that qualify as 

“conducting business in San 

Francisco” must register 

with the Tax Collector. 

For more 

information 

Controller’s Office 

Vendor File Support 

City Hall, Room 484 

San Francisco, CA 

94102 

(415) 554-6702 

Controller’s Office 

Vendor File Support 

City Hall, Room 484 

San Francisco, CA 

94102 

(415) 554-6702 

AIR-590 (11-07) A-1 June 5, 2012


Item 

3. 

4. 

5. 

Form Name and Internet 

Location 

S.F. Administrative Code 

Chapters 12B & 12C 

Declaration: 

Nondiscrimination in 

Contracts and Benefits 

http://www.sfhrc.org/index.aspx?page=31 

USDOT, Federal Regulations 

CFR 49 Parts 23 and 26 

California Unified 

Certification Program (UCP) 

http://www.dot.ca.gov/hq/bep 

/ucp.htm 

Airport Federal Payment 

Reporting Forms 

Refer to Attachment B – 

Standard Forms 

1. Airport Federal Progress 

Payment Report – Federal 

Form 3 

2. Airport Federal Contract 

Modification – Federal 

Form 4 

3. Airport Federal Contract 

Exit Report and Affidavit 

– Federal Form 5 

Form 

Number 

Description 

HRC-12B-101 Contractors tell the City if 

their personnel policies meet 

the City’s requirements for 

nondiscrimination against 

protected classes of people, 

and in the provision of 

benefits between employees 

with spouses and employees 

with domestic partners. 

Form submission is not 

complete if it does not 

include the additional 

documentation asked for on 

the form. Other forms may 

be required, depending on 

the contractor’s answers on 

this form. (Note: Contractby-Contract 

Compliance 

status vendors must fill out 

an additional form for 

CUCP DBE/ 

ACDBE 

Certification 

Application 

Federal Form 

3 

Federal Form 

4 

Federal Form 

5 

each contract.) 

Interested businesses 

complete this form to be 

certified as a DBE or 

ACDBE. 

1. This form must be 

completed by the 

Contractor and 

submitted to the Airport 

with the monthly 

progress payment 

requests. 



Contractor for 

modifications to the 

contract. 



Contractor and 

submitted with the final 

progress payment 

requests. 

For more 

information 

Human Rights 

Commission 

25 Van Ness, 

Suite 800 

San Francisco, 

CA 94102-6059 

(415) 252-2500 

Airport Small 

Business Affairs 

Office (ASBAO) 

(650) 821-5021 

SFO.ASBAO@flysfo. 

AIR-590 (11-07) A-2 June 5, 2012 

com 

Airport Small 

Business Affairs 

Office (ASBAO) 

(650) 821-5021 

SFO.ASBAO@flysfo. 

com


Where the forms are on the Internet 

Office of Contract Administration 

OCA Homepage: http://www.sfgov.org/oca/ 

Human Rights Commission 

HRC Homepage: http://www.sf-hrc.org/index.aspx?page=1 

Equal Benefits forms: http://sf-hrc.org/index.aspx?page=96 

Disadvantaged Business Enterprise (DBE) 

California Unified Certification Program (CUCP) http://www.dot.ca.gov/hq/bep/ucp.htm 

DBE Application Form 

AIR-590 (11-07) A-3 June 5, 2012


Appendix B 

Agreement for Professional Services (form AIR-500 Federal (5-10)) 

AIR-590 (11-07) B-1 June 5, 2012


Airport Commission 

P.O. Box 8097 

San Francisco, California 94128 

Agreement between the City and County of San Francisco and 

[insert name of contractor] 

Contract No. 9254 

This Agreement is made this [insert day] day of [insert month], 20 [insert year], in the City and County 

of San Francisco, State of California, by and between: [insert name and address of contractor], 

hereinafter referred to as “Contractor,” and the City and County of San Francisco, a municipal 

corporation, hereinafter referred to as “City,” acting by and through its Airport Commission or the 

Commission’s designated agent, hereinafter referred to as “Commission.” 

Recitals 

WHEREAS, Commission wishes to [insert short description of services required]; and, 

WHEREAS, Commission is authorized to enter into all contracts which relate to matters under its 

jurisdiction; and 

WHEREAS, a Request for Proposal (“RFP”) was issued on [insert date], and City selected Contractor as 

the highest qualified scorer pursuant to the RFP; and 

WHEREAS, Commission awarded this contract to Contractor on [insert date], pursuant to Resolution 

No. [insert resolution number]; and 

WHEREAS, the Board of Supervisors approved the Controller’s certification that the shuttle bus services 

can be performed at a lower cost than if the work were performed by City employees at current salary and 

benefit levels on June 7, 2011 pursuant to Resolution No. 234-11; and 

WHEREAS, Contractor represents and warrants that it is qualified to perform the services required by 

City as set forth under this Contract; and, 

Now, THEREFORE, the parties agree as follows: 

1. Certification of Funds; Budget and Fiscal Provisions; Termination in the Event of Non- 

Appropriation. This Agreement is subject to the budget and fiscal provisions of the City’s Charter. 

Charges will accrue only after prior written authorization certified by the Controller, and the amount of 

City’s obligation hereunder shall not at any time exceed the amount certified for the purpose and period 

stated in such advance authorization. This Agreement will terminate without penalty, liability or expense 

of any kind to City at the end of any fiscal year if funds are not appropriated for the next succeeding fiscal 

year. If funds are appropriated for a portion of the fiscal year, this Agreement will terminate, without 

penalty, liability or expense of any kind at the end of the term for which funds are appropriated. City has 

no obligation to make appropriations for this Agreement in lieu of appropriations for new or other 

agreements. City budget decisions are subject to the discretion of the Mayor and the Board of 

Supervisors. Contractor’s assumption of risk of possible non-appropriation is part of the consideration for 

this Agreement. 

AIR-500 Federal (5-10) 1 of XX [INSERT agreement date, contract #]

THIS SECTION CONTROLS AGAINST ANY AND ALL OTHER PROVISIONS OF THIS 

AGREEMENT. 

2. Term of the Agreement. Subject to Section 1, the term of this Agreement shall be from [insert 

beginning date] to [insert termination date]. 

3. Effective Date of Agreement. This Agreement shall become effective when the Controller has 

certified to the availability of funds and Contractor has been notified in writing. 

4. Services Contractor Agrees to Perform. The Contractor agrees to perform the services provided 

for in Appendix A, “Description of Services,” attached hereto and incorporated by reference as though 

fully set forth herein. If Appendix A includes as-needed services, such services shall be requested by City 

through the issuance of a written task order signed by City and Contractor, which task order shall be made 

a part of and incorporated into the Agreement as though fully set forth herein without the need for a 

formal amendment to the Agreement. The task order shall include a description of the as-needed services, 

the deliverables, schedule for performance, cost, and method and timing of payment. 

5. Compensation. Compensation shall be made in monthly payments on or before the [insert day] 

day of each month for work, as set forth in Section 4 of this Agreement, that the Airport Director or 

designee, in his or her sole discretion, concludes has been performed as of the last day of the immediately 

preceding month. In no event shall the amount of this Agreement exceed [insert whole dollar amount 

in numbers and words ]. The breakdown of costs associated with this Agreement appears in Appendix 

B, “Calculation of Charges,” attached hereto and incorporated by reference as though fully set forth 

herein. No charges shall be incurred under this Agreement nor shall any payments become due to 

Contractor until reports, services, or both, required under this Agreement are received from Contractor 

and approved by Airport Commission as being in accordance with this Agreement. City may withhold 

payment to Contractor in any instance in which Contractor has failed or refused to satisfy any material 

obligation provided for under this Agreement. 

The Contractor agrees to pay each subcontractor under this Agreement for satisfactory performance 

of its contract no later than 30 days from the receipt of each payment the prime contractor receives from 

City. The Contractor agrees further to return retainage payments to each subcontractor within 30 days 

after the subcontractor's work is satisfactorily completed. Any delay or postponement of payment from 

the above referenced time frame may occur only for good cause following written approval of the City. 

This clause applies to both DBE and non-DBE subcontractors. 

The Airport Accounting is not authorized to pay monthly payment requests/invoices submitted by 

Contractor prior to Contractor’s submission of Airport Federal Progress Payment Report – Federal Form 

3 and Airport Federal Contract Exit Report and Affidavit – Federal Form 5 with the final payment 

request/invoice. 

In no event shall City be liable for interest or late charges for any late payments. 

6. Guaranteed Maximum Costs. The City’s obligation hereunder shall not at any time exceed the 

amount certified by the Controller for the purpose and period stated in such certification. Except as may 

be provided by laws governing emergency procedures, officers and employees of the City are not 

authorized to request, and the City is not required to reimburse the Contractor for, Commodities or 

Services beyond the agreed upon contract scope unless the changed scope is authorized by amendment 

and approved as required by law. Officers and employees of the City are not authorized to offer or 

promise, nor is the City required to honor, any offered or promised additional funding in excess of the 

maximum amount of funding for which the contract is certified without certification of the additional 


amount by the Controller. The Controller is not authorized to make payments on any contract for which 

funds have not been certified as available in the budget or by supplemental appropriation. 

7. Payment; Invoice Format. Invoices furnished by Contractor under this Agreement must be in a 

form acceptable to the Controller, and must include a unique invoice number. All amounts paid by City 

to Contractor shall be subject to audit by City. Payment shall be made by City to Contractor at the 

address specified in the section entitled “Notices to the Parties.” 

8. Submitting False Claims; Monetary Penalties. Pursuant to San Francisco Administrative Code 

§21.35, any contractor, subcontractor or consultant who submits a false claim shall be liable to the City 

for the statutory penalties set forth in that section. The text of Section 21.35, along with the entire San 

Francisco Administrative Code is available on the web at: 

http://www.amlegal.com/nxt/gateway.dll?f=templates&fn=default.htm&vid=amlegal:sanfrancisco_ca. A 

contractor, subcontractor or consultant will be deemed to have submitted a false claim to the City if the 

contractor, subcontractor or consultant: (a) knowingly presents or causes to be presented to an officer or 

employee of the City a false claim or request for payment or approval; (b) knowingly makes, uses, or 

causes to be made or used a false record or statement to get a false claim paid or approved by the City; 

(c) conspires to defraud the City by getting a false claim allowed or paid by the City; (d) knowingly 

makes, uses, or causes to be made or used a false record or statement to conceal, avoid, or decrease an 

obligation to pay or transmit money or property to the City; or (e) is a beneficiary of an inadvertent 

submission of a false claim to the City, subsequently discovers the falsity of the claim, and fails to 

disclose the false claim to the City within a reasonable time after discovery of the false claim. 

9. Disallowance. If Contractor claims or receives payment from City for a service, reimbursement for 

which is later disallowed by the State of California or United States Government, Contractor shall 

promptly refund the disallowed amount to City upon City’s request. At its option, City may offset the 

amount disallowed from any payment due or to become due to Contractor under this Agreement or any 

other Agreement. By executing this Agreement, Contractor certifies that Contractor is not suspended, 

debarred or otherwise excluded from participation in federal assistance programs. Contractor 

acknowledges that this certification of eligibility to receive federal funds is a material terms of the 

Agreement. 

10. Taxes. 

a. Payment of any taxes, including possessory interest taxes and California sales and use 

taxes, levied upon or as a result of this Agreement, or the services delivered pursuant hereto, shall be the 

obligation of Contractor. 

b. Contractor recognizes and understands that this Agreement may create a “possessory 

interest” for property tax purposes. Generally, such a possessory interest is not created unless the 

Agreement entitles the Contractor to possession, occupancy, or use of City property for private gain. If 

such a possessory interest is created, then the following shall apply: 

(1) Contractor, on behalf of itself and any permitted successors and assigns, recognizes and 

understands that Contractor, and any permitted successors and assigns, may be subject to real property tax 

assessments on the possessory interest; 


understands that the creation, extension, renewal, or assignment of this Agreement may result in a 

“change in ownership” for purposes of real property taxes, and therefore may result in a revaluation of 

any possessory interest created by this Agreement. Contractor accordingly agrees on behalf of itself and 


its permitted successors and assigns to report on behalf of the City to the County Assessor the information 

required by Revenue and Taxation Code section 480.5, as amended from time to time, and any successor 

provision. 


understands that other events also may cause a change of ownership of the possessory interest and result 

in the revaluation of the possessory interest (see, e.g., Rev. & Tax. Code section 64, as amended from 

time to time). Contractor accordingly agrees on behalf of itself and its permitted successors and assigns 

to report any change in ownership to the County Assessor, the State Board of Equalization or other public 

agency as required by law. 

(4) Contractor further agrees to provide such other information as may be requested by the City 

to enable the City to comply with any reporting requirements for possessory interests that are imposed by 

applicable law. 

11. Payment Does Not Imply Acceptance of Work. The granting of any payment by City, or the 

receipt thereof by Contractor, shall in no way lessen the liability of Contractor to replace unsatisfactory 

work, equipment, or materials, although the unsatisfactory character of such work, equipment or materials 

may not have been apparent or detected at the time such payment was made. Materials, equipment, 

components, or workmanship that do not conform to the requirements of this Agreement may be rejected 

by City and in such case must be replaced by Contractor without delay. 

12. Qualified Personnel. Work under this Agreement shall be performed only by competent personnel 

under the supervision of and in the employment of Contractor. Contractor will comply with City’s 

reasonable requests regarding assignment of personnel, but all personnel, including those assigned at 

City’s request, must be supervised by Contractor. Contractor shall commit adequate resources to 

complete the project within the project schedule specified in this Agreement. 

13. Responsibility for Equipment. City shall not be responsible for any damage to persons or 

property as a result of the use, misuse or failure of any equipment used by Contractor, or by any of its 

employees, even though such equipment be furnished, rented or loaned to Contractor by City. 

14. Independent Contractor; Payment of Taxes and Other Expenses. 

a. Independent Contractor. Contractor or any agent or employee of Contractor shall be 

deemed at all times to be an independent contractor and is wholly responsible for the manner in which it 

performs the services and work requested by City under this Agreement. Contractor or any agent or 

employee of Contractor shall not have employee status with City, nor be entitled to participate in any 

plans, arrangements, or distributions by City pertaining to or in connection with any retirement, health or 

other benefits that City may offer its employees. Contractor or any agent or employee of Contractor is 

liable for the acts and omissions of itself, its employees and its agents. Contractor shall be responsible for 

all obligations and payments, whether imposed by federal, state or local law, including, but not limited to, 

FICA, income tax withholdings, unemployment compensation, insurance, and other similar 

responsibilities related to Contractor’s performing services and work, or any agent or employee of 

Contractor providing same. Nothing in this Agreement shall be construed as creating an employment or 

agency relationship between City and Contractor or any agent or employee of Contractor. Any terms in 

this Agreement referring to direction from City shall be construed as providing for direction as to policy 

and the result of Contractor’s work only, and not as to the means by which such a result is obtained. City 

does not retain the right to control the means or the method by which Contractor performs work under this 

Agreement. 


. Payment of Taxes and Other Expenses. Should City, in its discretion, or a relevant taxing 

authority such as the Internal Revenue Service or the State Employment Development Division, or both, 

determine that Contractor is an employee for purposes of collection of any employment taxes, the 

amounts payable under this Agreement shall be reduced by amounts equal to both the employee and 

employer portions of the tax due (and offsetting any credits for amounts already paid by Contractor which 

can be applied against this liability). City shall then forward those amounts to the relevant taxing 

authority. Should a relevant taxing authority determine a liability for past services performed by 

Contractor for City, upon notification of such fact by City, Contractor shall promptly remit such amount 

due or arrange with City to have the amount due withheld from future payments to Contractor under this 

Agreement (again, offsetting any amounts already paid by Contractor which can be applied as a credit 

against such liability). A determination of employment status pursuant to the preceding two paragraphs 

shall be solely for the purposes of the particular tax in question, and for all other purposes of this 

Agreement, Contractor shall not be considered an employee of City. Notwithstanding the foregoing, 

should any court, arbitrator, or administrative authority determine that Contractor is an employee for any 

other purpose, then Contractor agrees to a reduction in City’s financial liability so that City’s total 

expenses under this Agreement are not greater than they would have been had the court, arbitrator, or 

administrative authority determined that Contractor was not an employee. 

15. Insurance. 

a. Without in any way limiting Contractor’s liability pursuant to the “Indemnification” section 

of this Agreement, Contractor must maintain in force, during the full term of the Agreement, insurance in 

the following amounts and coverages: 

(1) Workers’ Compensation, in statutory amounts, with Employers’ Liability Limits not 

less than $1,000,000 each accident, injury, or illness; and 

(2) Commercial General Liability Insurance with limits not less than $2,000,000 each 

occurrence Combined Single Limit for Bodily Injury and Property Damage, including Contractual 

Liability, Personal Injury, Products and Completed Operations; and 

(3) Commercial Automobile Liability Insurance with limits not less than $5,000,000 each 

occurrence Combined Single Limit for Bodily Injury and Property Damage, including Owned, Non- 

Owned and Hired auto coverage, as applicable. 

b. Commercial General Liability and Commercial Automobile Liability Insurance policies must 

be endorsed to provide: 

(1) Name as Additional Insured the City and County of San Francisco, its Officers, 

Agents, and Employees. 

(2) That such policies are primary insurance to any other insurance available to the 

Additional Insureds, with respect to any claims arising out of this Agreement, and that insurance applies 

separately to each insured against whom claim is made or suit is brought. 

c. Regarding Workers’ Compensation, Contractor hereby agrees to waive subrogation which 

any insurer of Contractor may acquire from Contractor by virtue of the payment of any loss. Contractor 

agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation. The 

Workers’ Compensation policy shall be endorsed with a waiver of subrogation in favor of the City for all 

work performed by the Contractor, its employees, agents and subcontractors. 


d. All policies shall provide thirty days’ advance written notice to the City of reduction or 

nonrenewal of coverages or cancellation of coverages for any reason. Notices shall be sent to the City 

address in the “Notices to the Parties” section. 

e. Should any of the required insurance be provided under a claims-made form, Contractor shall 

maintain such coverage continuously throughout the term of this Agreement and, without lapse, for a 

period of three years beyond the expiration of this Agreement, to the effect that, should occurrences 

during the contract term give rise to claims made after expiration of the Agreement, such claims shall be 

covered by such claims-made policies. 

f. Should any of the required insurance be provided under a form of coverage that includes a 

general annual aggregate limit or provides that claims investigation or legal defense costs be included in 

such general annual aggregate limit, such general annual aggregate limit shall be double the occurrence or 

claims limits specified above. 

g. Should any required insurance lapse during the term of this Agreement, requests for 

payments originating after such lapse shall not be processed until the City receives satisfactory evidence 

of reinstated coverage as required by this Agreement, effective as of the lapse date. If insurance is not 

reinstated, the City may, at its sole option, terminate this Agreement effective on the date of such lapse of 

insurance. 

h. Before commencing any operations under this Agreement, Contractor shall furnish to City 

certificates of insurance and additional insured policy endorsements with insurers with ratings comparable 

to A-, VIII or higher, that are authorized to do business in the State of California, and that are satisfactory 

to City, in form evidencing all coverages set forth above. Failure to maintain insurance shall constitute a 

material breach of this Agreement. 

i. Approval of the insurance by City shall not relieve or decrease the liability of Contractor 

hereunder. 

j If a subcontractor will be used to complete any portion of this agreement, the Contractor shall 

ensure that the subcontractor shall provide all necessary insurance and shall name the City and County of 

San Francisco, its officers, agents and employees and the Contractor listed as additional insureds. 

16. Indemnification. Contractor shall indemnify and save harmless City and its officers, agents and 

employees from, and, if requested, shall defend them against any and all loss, cost, damage, injury, 

liability, and claims thereof for injury to or death of a person, including employees of Contractor or loss 

of or damage to property, arising directly or indirectly from Contractor’s performance of this Agreement, 

including, but not limited to, Contractor’s use of facilities or equipment provided by City or others, 

regardless of the negligence of, and regardless of whether liability without fault is imposed or sought to 

be imposed on City, except to the extent that such indemnity is void or otherwise unenforceable under 

applicable law in effect on or validly retroactive to the date of this Agreement, and except where such 

loss, damage, injury, liability or claim is the result of the active negligence or willful misconduct of City 

and is not contributed to by any act of, or by any omission to perform some duty imposed by law or 

agreement on Contractor, its subcontractors or either’s agent or employee. The foregoing indemnity shall 

include, without limitation, reasonable fees of attorneys, consultants and experts and related costs and 

City’s costs of investigating any claims against the City. In addition to Contractor’s obligation to 

indemnify City, Contractor specifically acknowledges and agrees that it has an immediate and 

independent obligation to defend City from any claim which actually or potentially falls within this 

indemnification provision, even if the allegations are or may be groundless, false or fraudulent, which 

obligation arises at the time such claim is tendered to Contractor by City and continues at all times 

thereafter. Contractor shall indemnify and hold City harmless from all loss and liability, including 


attorneys’ fees, court costs and all other litigation expenses for any infringement of the patent rights, 

copyright, trade secret or any other proprietary right or trademark, and all other intellectual property 

claims of any person or persons in consequence of the use by City, or any of its officers or agents, of 

articles or services to be supplied in the performance of this Agreement. 

17. Incidental and Consequential Damages. Contractor shall be responsible for incidental and 

consequential damages resulting in whole or in part from Contractor’s acts or omissions. Nothing in this 

Agreement shall constitute a waiver or limitation of any rights that City may have under applicable law. 

18. Liability of City. CITY’S PAYMENT OBLIGATIONS UNDER THIS AGREEMENT SHALL 

BE LIMITED TO THE PAYMENT OF THE COMPENSATION PROVIDED FOR IN SECTION 5 OF 

THIS AGREEMENT. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, 

IN NO EVENT SHALL CITY BE LIABLE, REGARDLESS OF WHETHER ANY CLAIM IS BASED 

ON CONTRACT OR TORT, FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT OR 

INCIDENTAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, ARISING OUT 

OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES PERFORMED IN 

CONNECTION WITH THIS AGREEMENT. 

19. Liquidated Damages. By entering into this Agreement, Contractor agrees that in the event the 

Services, as provided under Section 4 herein, are delayed beyond the scheduled milestones and timelines 

as provided in Appendix A, City will suffer actual damages that will be impractical or extremely difficult 

to determine; further, Contractor agrees that the sum of [insert whole dollar amount in words and 

numbers] per day for each day of delay beyond scheduled milestones and timelines is not a penalty, but 

is a reasonable estimate of the loss that City will incur based on the delay, established in light of the 

circumstances existing at the time this contract was awarded. City may deduct a sum representing the 

liquidated damages from any money due to Contractor. Such deductions shall not be considered a 

penalty, but rather agreed monetary damages sustained by City because of Contractor’s failure to deliver 

to City within the time fixed or such extensions of time permitted in writing by Purchasing. 

20. Default; Remedies. Each of the following shall constitute an event of default (“Event of Default”) 

under this Agreement: 

a. Contractor fails or refuses to perform or observe any term, covenant or condition contained in 

any of the following Sections of this Agreement: 

8. Submitting False Claims 

10. Taxes 

15. Insurance 

24. Proprietary or Confidential Information of 

City 

30. Assignment 

37. Drug-free Workplace Policy, 

53. Compliance with Laws 

55. Supervision of Minors 

57. Protection of Private Information 

58. Graffiti Removal 

b. Contractor fails or refuses to perform or observe any other term, covenant or condition 

contained in this Agreement, and such default continues for a period of ten days after written notice 

thereof from City to Contractor. 

c. Contractor (a) is generally not paying its debts as they become due, (b) files, or consents by 

answer or otherwise to the filing against it of, a petition for relief or reorganization or arrangement or any 

other petition in bankruptcy or for liquidation or to take advantage of any bankruptcy, insolvency or other 

debtors’ relief law of any jurisdiction, (c) makes an assignment for the benefit of its creditors, (d) 

consents to the appointment of a custodian, receiver, trustee or other officer with similar powers of 


Contractor or of any substantial part of Contractor’s property or (e) takes action for the purpose of any of 

the foregoing. 

d. A court or government authority enters an order (a) appointing a custodian, receiver, trustee 

or other officer with similar powers with respect to Contractor or with respect to any substantial part of 

Contractor’s property, (b) constituting an order for relief or approving a petition for relief or 

reorganization or arrangement or any other petition in bankruptcy or for liquidation or to take advantage 

of any bankruptcy, insolvency or other debtors’ relief law of any jurisdiction or (c) ordering the 

dissolution, winding-up or liquidation of Contractor. 

On and after any Event of Default, City shall have the right to exercise its legal and equitable 

remedies, including, without limitation, the right to terminate this Agreement or to seek specific 

performance of all or any part of this Agreement. In addition, City shall have the right (but no obligation) 

to cure (or cause to be cured) on behalf of Contractor any Event of Default; Contractor shall pay to City 

on demand all costs and expenses incurred by City in effecting such cure, with interest thereon from the 

date of incurrence at the maximum rate then permitted by law. City shall have the right to offset from any 

amounts due to Contractor under this Agreement or any other agreement between City and Contractor all 

damages, losses, costs or expenses incurred by City as a result of such Event of Default and any 

liquidated damages due from Contractor pursuant to the terms of this Agreement or any other agreement. 

All remedies provided for in this Agreement may be exercised individually or in combination with any 

other remedy available hereunder or under applicable laws, rules and regulations. The exercise of any 

remedy shall not preclude or in any way be deemed to waive any other remedy. 

21. Termination for Convenience 

a. City shall have the option, in its sole discretion, to terminate this Agreement, at any time 

during the term hereof, for convenience and without cause. City shall exercise this option by giving 

Contractor written notice of termination. The notice shall specify the date on which termination shall 

become effective. 

b. Upon receipt of the notice, Contractor shall commence and perform, with diligence, all 

actions necessary on the part of Contractor to effect the termination of this Agreement on the date 

specified by City and to minimize the liability of Contractor and City to third parties as a result of 

termination. All such actions shall be subject to the prior approval of City. Such actions shall include, 

without limitation: 

(1) Halting the performance of all services and other work under this Agreement on the 

date(s) and in the manner specified by City. 

(2) Not placing any further orders or subcontracts for materials, services, equipment or 

other items. 

(3) Terminating all existing orders and subcontracts. 

(4) At City’s direction, assigning to City any or all of Contractor’s right, title, and interest 

under the orders and subcontracts terminated. Upon such assignment, City shall have the right, in its sole 

discretion, to settle or pay any or all claims arising out of the termination of such orders and subcontracts. 

(5) Subject to City’s approval, settling all outstanding liabilities and all claims arising out 

of the termination of orders and subcontracts. 


(6) Completing performance of any services or work that City designates to be completed 

prior to the date of termination specified by City. 

(7) Taking such action as may be necessary, or as the City may direct, for the protection 

and preservation of any property related to this Agreement which is in the possession of Contractor and in 

which City has or may acquire an interest. 

c. Within 30 days after the specified termination date, Contractor shall submit to City an 

invoice, which shall set forth each of the following as a separate line item: 

(1) The direct labor cost to Contractor, without profit, for all services and other work City 

directed Contractor to perform prior to the specified termination date, for which services or work City has 

not already tendered payment. 

(2) Allowable reimbursable costs incurred prior to the specified termination date, for 

which reimbursable expenses City has not already tendered payment 

payment. 

(3) Monthly management fee for which services or work City has not already tendered 

d. In no event shall City be liable for costs incurred by Contractor or any of its subcontractors 

after the termination date specified by City, except for those costs specifically enumerated and described 

in the immediately preceding subsection (c). Such non-recoverable costs include, but are not limited to, 

anticipated profits on this Agreement, post-termination employee salaries, post-termination administrative 

expenses, post-termination overhead or unabsorbed overhead, attorneys’ fees or other costs relating to the 

prosecution of a claim or lawsuit, prejudgment interest, or any other expense which is not reasonable or 

authorized under such subsection (c). 

e. In arriving at the amount due to Contractor under this Section, City may deduct: (1) all 

payments previously made by City for work or other services covered by Contractor’s final invoice; 

(2) any claim which City may have against Contractor in connection with this Agreement; (3) any 

invoiced costs or expenses excluded pursuant to the immediately preceding subsection (d); and (4) in 

instances in which, in the opinion of the City, the cost of any service or other work performed under this 

Agreement is excessively high due to costs incurred to remedy or replace defective or rejected services or 

other work, the difference between the invoiced amount and City’s estimate of the reasonable cost of 

performing the invoiced services or other work in compliance with the requirements of this Agreement. 

f. City’s payment obligation under this Section shall survive termination of this Agreement. 

22. Rights and Duties upon Termination or Expiration. This Section and the following Sections of 

this Agreement shall survive termination or expiration of this Agreement: 

8. Submitting False Claims 

9. Disallowance 

10. Taxes 

11. Payment Does Not Imply Acceptance of 

Work 

13. Responsibility for Equipment 

14. Independent Contractor; Payment of 

Taxes and Other Expenses 

15. Insurance 

16. Indemnification 

17. Incidental and Consequential Damages 

18. Liability of City 

24. Proprietary or Confidential Information of 

City 

26. Ownership of Results 

27. Works for Hire 

28. Audit and Inspection of Records 

48. Modification of Agreement. 


49. Administrative Remedy for Agreement 

Interpretation. 

50. Agreement Made in California; Venue 

51. Construction 

52. Entire Agreement 

56. Severability 

57. Protection of private information 

Subject to the immediately preceding sentence, upon termination of this Agreement prior to expiration of 

the term specified in Section 2, this Agreement shall terminate and be of no further force or effect. 

Contractor shall transfer title to City, and deliver in the manner, at the times, and to the extent, if any, 

directed by City, any work in progress, completed work, supplies, equipment, and other materials 

produced as a part of, or acquired in connection with the performance of this Agreement, and any 

completed or partially completed work which, if this Agreement had been completed, would have been 

required to be furnished to City. This subsection shall survive termination of this Agreement. 

23. Conflict of Interest. Through its execution of this Agreement, Contractor acknowledges that it is 

familiar with the provision of Section 15.103 of the City’s Charter, Article III, Chapter 2 of City’s 

Campaign and Governmental Conduct Code, and Section 87100 et seq. and Section 1090 et seq. of the 

Government Code of the State of California, and certifies that it does not know of any facts which 

constitutes a violation of said provisions and agrees that it will immediately notify the City if it becomes 

aware of any such fact during the term of this Agreement. 

24. Proprietary or Confidential Information of City. Contractor understands and agrees that, in the 

performance of the work or services under this Agreement or in contemplation thereof, Contractor may 

have access to private or confidential information which may be owned or controlled by City and that 

such information may contain proprietary or confidential details, the disclosure of which to third parties 

may be damaging to City. Contractor agrees that all information disclosed by City to Contractor shall be 

held in confidence and used only in performance of the Agreement. Contractor shall exercise the same 

standard of care to protect such information as a reasonably prudent contractor would use to protect its 

own proprietary data. 

25. Notices to the Parties. Unless otherwise indicated elsewhere in this Agreement, all written 

communications sent by the parties may be by U.S. mail, or by e-mail, and shall be addressed as follows: 

To City: [insert name or title of department contact person, name of department, 

mailing address, and e-mail address; fax number is optional] 

To Contractor: [insert name of contractor, mailing address, e-mail address; fax number is 

optional] 

Any notice of default must be sent by registered mail. 

26. Ownership of Results. Any interest of Contractor or its Subcontractors, in drawings, plans, 

specifications, blueprints, studies, reports, memoranda, computation sheets, computer files and media or 

other documents prepared by Contractor or its subcontractors in connection with services to be performed 

under this Agreement, shall become the property of and will be transmitted to City. However, Contractor 

may retain and use copies for reference and as documentation of its experience and capabilities. 

27. Works for Hire. If, in connection with services performed under this Agreement, Contractor or its 

subcontractors create artwork, copy, posters, billboards, photographs, videotapes, audiotapes, systems 

designs, software, reports, diagrams, surveys, blueprints, source codes or any other original works of 

authorship, such works of authorship shall be works for hire as defined under Title 17 of the United States 

Code, and all copyrights in such works are the property of the City. If it is ever determined that any 

works created by Contractor or its subcontractors under this Agreement are not works for hire under U.S. 


law, Contractor hereby assigns all copyrights to such works to the City, and agrees to provide any 

material and execute any documents necessary to effectuate such assignment. With the approval of the 

City, Contractor may retain and use copies of such works for reference and as documentation of its 

experience and capabilities. 

28. Audit and Inspection of Records. Contractor agrees to maintain and make available to the City, 

during regular business hours, accurate books and accounting records relating to its work under this 

Agreement. Contractor will permit City to audit, examine and make excerpts and transcripts from such 

books and records, and to make audits of all invoices, materials, payrolls, records or personnel and other 

data related to all other matters covered by this Agreement, whether funded in whole or in part under this 

Agreement. Contractor shall maintain such data and records in an accessible location and condition for a 

period of not less than five years after final payment under this Agreement or until after final audit has 

been resolved, whichever is later. The State of California or any federal agency having an interest in the 

subject matter of this Agreement shall have the same rights conferred upon City by this Section. 

29. Subcontracting. Contractor is prohibited from subcontracting this Agreement or any part of it 

unless such subcontracting is first approved by City in writing. Neither party shall, on the basis of this 

Agreement, contract on behalf of or in the name of the other party. An agreement made in violation of 

this provision shall confer no rights on any party and shall be null and void. 

30. Assignment. The services to be performed by Contractor are personal in character and neither this 

Agreement nor any duties or obligations hereunder may be assigned or delegated by the Contractor unless 

first approved by City by written instrument executed and approved in the same manner as this 

Agreement. 

31. Non-Waiver of Rights. The omission by either party at any time to enforce any default or right 

reserved to it, or to require performance of any of the terms, covenants, or provisions hereof by the other 

party at the time designated, shall not be a waiver of any such default or right to which the party is 

entitled, nor shall it in any way affect the right of the party to enforce such provisions thereafter. 

32. Earned Income Credit (EIC) Forms. Administrative Code section 12O requires that employers 

provide their employees with IRS Form W-5 (The Earned Income Credit Advance Payment Certificate) 

and the IRS EIC Schedule, as set forth below. Employers can locate these forms at the IRS Office, on the 

Internet, or anywhere that Federal Tax Forms can be found. Contractor shall provide EIC Forms to each 

Eligible Employee at each of the following times: (i) within thirty days following the date on which this 

Agreement becomes effective (unless Contractor has already provided such EIC Forms at least once 

during the calendar year in which such effective date falls); (ii) promptly after any Eligible Employee is 

hired by Contractor; and (iii) annually between January 1 and January 31 of each calendar year during the 

term of this Agreement. Failure to comply with any requirement contained in subparagraph (a) of this 

Section shall constitute a material breach by Contractor of the terms of this Agreement. If, within thirty 

days after Contractor receives written notice of such a breach, Contractor fails to cure such breach or, if 

such breach cannot reasonably be cured within such period of thirty days, Contractor fails to commence 

efforts to cure within such period or thereafter fails to diligently pursue such cure to completion, the City 

may pursue any rights or remedies available under this Agreement or under applicable law. Any 

Subcontract entered into by Contractor shall require the subcontractor to comply, as to the subcontractor’s 

Eligible Employees, with each of the terms of this section. Capitalized terms used in this Section and not 

defined in this Agreement shall have the meanings assigned to such terms in Section 12O of the San 

Francisco Administrative Code. 


33. Federal Non-Discrimination Provisions 

Contract Assurance: The contractor or subcontractor shall not discriminate on the basis of 

race, color, national origin, or sex in the performance of this contract. The contractor shall carry out 

applicable requirements of 49 CFR Parts 21 and 26 in the award and administration of DOT assisted 

contracts. Failure by the contractor to carry out these requirements is a material breach of this contract, 

which may result in the termination of this contract or such other remedy, as the recipient deems 

appropriate. These regulations are incorporated as though fully set forth therein. The contractor agrees to 

include the above statement in any subsequent concession agreement or contract that it enters and cause 

those businesses to similarly include the statements in further agreements. 

34. Nondiscrimination; Penalties 

a. Contractor Shall Not Discriminate. In the performance of this Agreement, Contractor 

agrees not to discriminate against any employee, City and County employee working with such contractor 

or subcontractor, applicant for employment with such contractor or subcontractor, or against any person 

seeking accommodations, advantages, facilities, privileges, services, or membership in all business, 

social, or other establishments or organizations, on the basis of the fact or perception of a person’s race, 

color, creed, religion, national origin, ancestry, age, height, weight, sex, sexual orientation, gender 

identity, domestic partner status, marital status, disability or Acquired Immune Deficiency Syndrome or 

HIV status (AIDS/HIV status), or association with members of such protected classes, or in retaliation for 

opposition to discrimination against such classes. 

b. Subcontracts. Contractor shall incorporate by reference in all subcontracts the provisions of 

§§12B.2(a), 12B.2(c)-(k), and 12C.3 of the San Francisco Administrative Code (copies of which are 

available from Purchasing) and shall require all subcontractors to comply with such provisions. 

Contractor’s failure to comply with the obligations in this subsection shall constitute a material breach of 

this Agreement. 

c. Nondiscrimination in Benefits. Contractor does not as of the date of this Agreement and 

will not during the term of this Agreement, in any of its operations in San Francisco, on real property 

owned by San Francisco, or where work is being performed for the City elsewhere in the United States, 

discriminate in the provision of bereavement leave, family medical leave, health benefits, membership or 

membership discounts, moving expenses, pension and retirement benefits or travel benefits, as well as 

any benefits other than the benefits specified above, between employees with domestic partners and 

employees with spouses, and/or between the domestic partners and spouses of such employees, where the 

domestic partnership has been registered with a governmental entity pursuant to state or local law 

authorizing such registration, subject to the conditions set forth in §12B.2(b) of the San Francisco 

Administrative Code. 

d. Condition to Contract. As a condition to this Agreement, Contractor shall execute the 

“Chapter 12B Declaration: Nondiscrimination in Contracts and Benefits” form (form HRC-12B-101) with 

supporting documentation and secure the approval of the form by the San Francisco Human Rights 

Commission. 

e. Incorporation of Administrative Code Provisions by Reference. The provisions of 

Chapters 12B and 12C of the San Francisco Administrative Code are incorporated in this Section by 

reference and made a part of this Agreement as though fully set forth herein. Contractor shall comply 

fully with and be bound by all of the provisions that apply to this Agreement under such Chapters, 

including but not limited to the remedies provided in such Chapters. Without limiting the foregoing, 

Contractor understands that pursuant to §§12B.2(h) and 12C.3(g) of the San Francisco Administrative 

Code, a penalty of $50 for each person for each calendar day during which such person was discriminated 


against in violation of the provisions of this Agreement may be assessed against Contractor and/or 

deducted from any payments due Contractor. 

35. MacBride Principles—Northern Ireland. Pursuant to San Francisco Administrative Code 

§12F.5, the City and County of San Francisco urges companies doing business in Northern Ireland to 

move towards resolving employment inequities, and encourages such companies to abide by the 

MacBride Principles. The City and County of San Francisco urges San Francisco companies to do 

business with corporations that abide by the MacBride Principles. By signing below, the person 

executing this agreement on behalf of Contractor acknowledges and agrees that he or she has read and 

understood this section. 

36. Tropical Hardwood and Virgin Redwood Ban. Pursuant to §804(b) of the San Francisco 

Environment Code, the City and County of San Francisco urges contractors not to import, purchase, 

obtain, or use for any purpose, any tropical hardwood, tropical hardwood wood product, virgin redwood 

or virgin redwood wood product. 

37. Drug-Free Workplace Policy. Contractor acknowledges that pursuant to the Federal Drug-Free 

Workplace Act of 1989, the unlawful manufacture, distribution, dispensation, possession, or use of a 

controlled substance is prohibited on City premises. Contractor agrees that any violation of this 

prohibition by Contractor, its employees, agents or assigns will be deemed a material breach of this 

Agreement. 

38. Resource Conservation. Chapter 5 of the San Francisco Environment Code (“Resource 

Conservation”) is incorporated herein by reference. Failure by Contractor to comply with any of the 

applicable requirements of Chapter 5 will be deemed a material breach of contract. 

39. Compliance with Americans with Disabilities Act. Contractor acknowledges that, pursuant to 

the Americans with Disabilities Act (ADA), programs, services and other activities provided by a public 

entity to the public, whether directly or through a contractor, must be accessible to the disabled public. 

Contractor shall provide the services specified in this Agreement in a manner that complies with the ADA 

and any and all other applicable federal, state and local disability rights legislation. Contractor agrees not 

to discriminate against disabled persons in the provision of services, benefits or activities provided under 

this Agreement and further agrees that any violation of this prohibition on the part of Contractor, its 

employees, agents or assigns will constitute a material breach of this Agreement. 

40. Sunshine Ordinance. In accordance with San Francisco Administrative Code §67.24(e), contracts, 

contractors’ bids, responses to solicitations and all other records of communications between City and 

persons or firms seeking contracts, shall be open to inspection immediately after a contract has been 

awarded. Nothing in this provision requires the disclosure of a private person or organization’s net worth 

or other proprietary financial data submitted for qualification for a contract or other benefit until and 

unless that person or organization is awarded the contract or benefit. Information provided which is 

covered by this paragraph will be made available to the public upon request. 

41. Public Access to Meetings and Records. If the Contractor receives a cumulative total per year of 

at least $250,000 in City funds or City-administered funds and is a non-profit organization as defined in 

Chapter 12L of the San Francisco Administrative Code, Contractor shall comply with and be bound by all 

the applicable provisions of that Chapter. By executing this Agreement, the Contractor agrees to open its 

meetings and records to the public in the manner set forth in §§12L.4 and 12L.5 of the Administrative 

Code. Contractor further agrees to make-good faith efforts to promote community membership on its 

Board of Directors in the manner set forth in §12L.6 of the Administrative Code. The Contractor 

acknowledges that its material failure to comply with any of the provisions of this paragraph shall 

constitute a material breach of this Agreement. The Contractor further acknowledges that such material 


each of the Agreement shall be grounds for the City to terminate and/or not renew the Agreement, 

partially or in its entirety. 

42. Limitations on Contributions. Through execution of this Agreement, Contractor acknowledges 

that it is familiar with section 1.126 of the City’s Campaign and Governmental Conduct Code, which 

prohibits any person who contracts with the City for the rendition of personal services, for the furnishing 

of any material, supplies or equipment, for the sale or lease of any land or building, or for a grant, loan or 

loan guarantee, from making any campaign contribution to (1) an individual holding a City elective office 

if the contract must be approved by the individual, a board on which that individual serves, or the board 

of a state agency on which an appointee of that individual serves, (2) a candidate for the office held by 

such individual, or (3) a committee controlled by such individual, at any time from the commencement of 

negotiations for the contract until the later of either the termination of negotiations for such contract or six 

months after the date the contract is approved. Contractor acknowledges that the foregoing restriction 

applies only if the contract or a combination or series of contracts approved by the same individual or 

board in a fiscal year have a total anticipated or actual value of $50,000 or more. Contractor further 

acknowledges that the prohibition on contributions applies to each prospective party to the contract; each 

member of Contractor’s board of directors; Contractor’s chairperson, chief executive officer, chief 

financial officer and chief operating officer; any person with an ownership interest of more than 20 

percent in Contractor; any subcontractor listed in the bid or contract; and any committee that is sponsored 

or controlled by Contractor. Additionally, Contractor acknowledges that Contractor must inform each of 

the persons described in the preceding sentence of the prohibitions contained in Section 1.126. 

Contractor further agrees to provide to City the names of each person, entity or committee described 

above. 

43. Requiring Minimum Compensation for Covered Employees. 

a. Contractor agrees to comply fully with and be bound by all of the provisions of the 

Minimum Compensation Ordinance (MCO), as set forth in San Francisco Administrative Code Chapter 

12P (Chapter 12P), including the remedies provided, and implementing guidelines and rules. The 

provisions of Sections 12P.5 and 12P.5.1 of Chapter 12P are incorporated herein by reference and made a 

part of this Agreement as though fully set forth. The text of the MCO is available on the web at 

www.sfgov.org/olse/mco . A partial listing of some of Contractor's obligations under the MCO is set 

forth in this Section. Contractor is required to comply with all the provisions of the MCO, irrespective of 

the listing of obligations in this Section. 

b. The MCO requires Contractor to pay Contractor's employees a minimum hourly gross 

compensation wage rate and to provide minimum compensated and uncompensated time off. The 

minimum wage rate may change from year to year and Contractor is obligated to keep informed of the 

then-current requirements. Any subcontract entered into by Contractor shall require the subcontractor to 

comply with the requirements of the MCO and shall contain contractual obligations substantially the 

same as those set forth in this Section. It is Contractor’s obligation to ensure that any subcontractors of 

any tier under this Agreement comply with the requirements of the MCO. If any subcontractor under this 

Agreement fails to comply, City may pursue any of the remedies set forth in this Section against 

Contractor. 

c. Contractor shall not take adverse action or otherwise discriminate against an employee or 

other person for the exercise or attempted exercise of rights under the MCO. Such actions, if taken within 

90 days of the exercise or attempted exercise of such rights, will be rebuttably presumed to be retaliation 

prohibited by the MCO. 


d. Contractor shall maintain employee and payroll records as required by the MCO. If 

Contractor fails to do so, it shall be presumed that the Contractor paid no more than the minimum wage 

required under State law. 

e. The City is authorized to inspect Contractor’s job sites and conduct interviews with 

employees and conduct audits of Contractor. 

f. Contractor's commitment to provide the Minimum Compensation is a material element of 

the City's consideration for this Agreement. The City in its sole discretion shall determine whether such a 

breach has occurred. The City and the public will suffer actual damage that will be impractical or 

extremely difficult to determine if the Contractor fails to comply with these requirements. Contractor 

agrees that the sums set forth in Section 12P.6.1 of the MCO as liquidated damages are not a penalty, but 

are reasonable estimates of the loss that the City and the public will incur for Contractor's noncompliance. 

The procedures governing the assessment of liquidated damages shall be those set forth in Section 

12P.6.2 of Chapter 12P. 

g. Contractor understands and agrees that if it fails to comply with the requirements of the 

MCO, the City shall have the right to pursue any rights or remedies available under Chapter 12P 

(including liquidated damages), under the terms of the contract, and under applicable law. If, within 30 

days after receiving written notice of a breach of this Agreement for violating the MCO, Contractor fails 

to cure such breach or, if such breach cannot reasonably be cured within such period of 30 days, 

Contractor fails to commence efforts to cure within such period, or thereafter fails diligently to pursue 

such cure to completion, the City shall have the right to pursue any rights or remedies available under 

applicable law, including those set forth in Section 12P.6(c) of Chapter 12P. Each of these remedies shall 

be exercisable individually or in combination with any other rights or remedies available to the City. 

h. Contractor represents and warrants that it is not an entity that was set up, or is being used, 

for the purpose of evading the intent of the MCO. 

i. If Contractor is exempt from the MCO when this Agreement is executed because the 

cumulative amount of agreements with this department for the fiscal year is less than $25,000, but 

Contractor later enters into an agreement or agreements that cause contractor to exceed that amount in a 

fiscal year, Contractor shall thereafter be required to comply with the MCO under this Agreement. This 

obligation arises on the effective date of the agreement that causes the cumulative amount of agreements 

between the Contractor and this department to exceed $25,000 in the fiscal year. 

44. Requiring Health Benefits for Covered Employees. Contractor agrees to comply fully with and 

be bound by all of the provisions of the Health Care Accountability Ordinance (HCAO), as set forth in 

San Francisco Administrative Code Chapter 12Q, including the remedies provided, and implementing 

regulations, as the same may be amended from time to time. The provisions of section 12Q.5.1 of 

Chapter 12Q are incorporated by reference and made a part of this Agreement as though fully set forth 

herein. The text of the HCAO is available on the web at www.sfgov.org/olse . Capitalized terms used in 

this Section and not defined in this Agreement shall have the meanings assigned to such terms in Chapter 

12Q. 

j. For each Covered Employee, Contractor shall provide the appropriate health benefit set 

forth in Section 12Q.3 of the HCAO. If Contractor chooses to offer the health plan option, such health 

plan shall meet the minimum standards set forth by the San Francisco Health Commission. 

k. Notwithstanding the above, if the Contractor is a small business as defined in Section 

12Q.3(e) of the HCAO, it shall have no obligation to comply with part (a) above. 


l. Contractor’s failure to comply with the HCAO shall constitute a material breach of this 

agreement. City shall notify Contractor if such a breach has occurred. If, within 30 days after receiving 

City’s written notice of a breach of this Agreement for violating the HCAO, Contractor fails to cure such 

breach or, if such breach cannot reasonably be cured within such period of 30 days, Contractor fails to 

commence efforts to cure within such period, or thereafter fails diligently to pursue such cure to 

completion, City shall have the right to pursue the remedies set forth in 12Q.5.1 and 12Q.5(f)(1-6). Each 

of these remedies shall be exercisable individually or in combination with any other rights or remedies 

available to City. 

m. Any Subcontract entered into by Contractor shall require the Subcontractor to comply 

with the requirements of the HCAO and shall contain contractual obligations substantially the same as 

those set forth in this Section. Contractor shall notify City’s Office of Contract Administration when it 

enters into such a Subcontract and shall certify to the Office of Contract Administration that it has 

notified the Subcontractor of the obligations under the HCAO and has imposed the requirements of the 

HCAO on Subcontractor through the Subcontract. Each Contractor shall be responsible for its 

Subcontractors’ compliance with this Chapter. If a Subcontractor fails to comply, the City may pursue the 

remedies set forth in this Section against Contractor based on the Subcontractor’s failure to comply, 

provided that City has first provided Contractor with notice and an opportunity to obtain a cure of the 

violation. 

n. Contractor shall not discharge, reduce in compensation, or otherwise discriminate against 

any employee for notifying City with regard to Contractor’s noncompliance or anticipated noncompliance 

with the requirements of the HCAO, for opposing any practice proscribed by the HCAO, for participating 

in proceedings related to the HCAO, or for seeking to assert or enforce any rights under the HCAO by 

any lawful means. 

o. Contractor represents and warrants that it is not an entity that was set up, or is being used, 

for the purpose of evading the intent of the HCAO. 

p. Contractor shall maintain employee and payroll records in compliance with the California 

Labor Code and Industrial Welfare Commission orders, including the number of hours each employee has 

worked on the City Contract. 

q. Contractor shall keep itself informed of the current requirements of the HCAO. 

r. Contractor shall provide reports to the City in accordance with any reporting standards 

promulgated by the City under the HCAO, including reports on Subcontractors and Subtenants, as 

applicable. 

s. Contractor shall provide City with access to records pertaining to compliance with 

HCAO after receiving a written request from City to do so and being provided at least ten business days 

to respond. 

t. Contractor shall allow City to inspect Contractor’s job sites and have access to 

Contractor’s employees in order to monitor and determine compliance with HCAO. 

u. City may conduct random audits of Contractor to ascertain its compliance with HCAO. 

Contractor agrees to cooperate with City when it conducts such audits. 

v. If Contractor is exempt from the HCAO when this Agreement is executed because its 

amount is less than $25,000 ($50,000 for nonprofits), but Contractor later enters into an agreement or 

agreements that cause Contractor’s aggregate amount of all agreements with City to reach $75,000, all the 


agreements shall be thereafter subject to the HCAO. This obligation arises on the effective date of the 

agreement that causes the cumulative amount of agreements between Contractor and the City to be equal 

to or greater than $75,000 in the fiscal year. 

45. First Source Hiring Program 

w. Application of Administrative Code Provisions by Reference. The provisions of 

Chapter 83 of the San Francisco Administrative Code apply to this Agreement. Contractor shall comply 

fully with, and be bound by, all of the provisions that apply to this Agreement under such Chapter, 

including but not limited to the remedies provided therein. Capitalized terms used in this Section and not 

defined in this Agreement shall have the meanings assigned to such terms in Chapter 83. 

x. First Source Hiring Agreement. As an essential term of, and consideration for, any 

contract or property contract with the City, not exempted by the FSHA, the Contractor shall enter into a 

first source hiring agreement ("agreement") with the City, on or before the effective date of the contract or 

property contract. Contractors shall also enter into an agreement with the City for any other work that it 

performs in the City. Such agreement shall: 

1) Set appropriate hiring and retention goals for entry level positions. The employer 

shall agree to achieve these hiring and retention goals, or, if unable to achieve these goals, to establish 

good faith efforts as to its attempts to do so, as set forth in the agreement. The agreement shall take into 

consideration the employer's participation in existing job training, referral and/or brokerage programs. 

Within the discretion of the FSHA, subject to appropriate modifications, participation in such programs 

maybe certified as meeting the requirements of this Chapter. Failure either to achieve the specified goal, 

or to establish good faith efforts will constitute noncompliance and will subject the employer to the 

provisions of Section 83.10 of this Chapter. 

2) Set first source interviewing, recruitment and hiring requirements, which will 

provide the San Francisco Workforce Development System with the first opportunity to provide qualified 

economically disadvantaged individuals for consideration for employment for entry level positions. 

Employers shall consider all applications of qualified economically disadvantaged individuals referred by 

the System for employment; provided however, if the employer utilizes nondiscriminatory screening 

criteria, the employer shall have the sole discretion to interview and/or hire individuals referred or 

certified by the San Francisco Workforce Development System as being qualified economically 

disadvantaged individuals. The duration of the first source interviewing requirement shall be determined 

by the FSHA and shall be set forth in each agreement, but shall not exceed 10 days. During that period, 

the employer may publicize the entry level positions in accordance with the agreement. A need for urgent 

or temporary hires must be evaluated, and appropriate provisions for such a situation must be made in the 

agreement. 

3) Set appropriate requirements for providing notification of available entry level 

positions to the San Francisco Workforce Development System so that the System may train and refer an 

adequate pool of qualified economically disadvantaged individuals to participating employers. 

Notification should include such information as employment needs by occupational title, skills, and/or 

experience required, the hours required, wage scale and duration of employment, identification of entry 

level and training positions, identification of English language proficiency requirements, or absence 

thereof, and the projected schedule and procedures for hiring for each occupation. Employers should 

provide both long-term job need projections and notice before initiating the interviewing and hiring 

process. These notification requirements will take into consideration any need to protect the employer's 

proprietary information. 


4) Set appropriate record keeping and monitoring requirements. The First Source 

Hiring Administration shall develop easy-to-use forms and record keeping requirements for documenting 

compliance with the agreement. To the greatest extent possible, these requirements shall utilize the 

employer's existing record keeping systems, be nonduplicative, and facilitate a coordinated flow of 

information and referrals. 

5) Establish guidelines for employer good faith efforts to comply with the first 

source hiring requirements of this Chapter. The FSHA will work with City departments to develop 

employer good faith effort requirements appropriate to the types of contracts and property contracts 

handled by each department. Employers shall appoint a liaison for dealing with the development and 

implementation of the employer's agreement. In the event that the FSHA finds that the employer under a 

City contract or property contract has taken actions primarily for the purpose of circumventing the 

requirements of this Chapter, that employer shall be subject to the sanctions set forth in Section 83.10 of 

this Chapter. 

Chapter. 

6) Set the term of the requirements. 

7) Set appropriate enforcement and sanctioning standards consistent with this 

8) Set forth the City's obligations to develop training programs, job applicant 

referrals, technical assistance, and information systems that assist the employer in complying with this 

Chapter. 

9) Require the developer to include notice of the requirements of this Chapter in 

leases, subleases, and other occupancy contracts. 

y. Hiring Decisions. Contractor shall make the final determination of whether an 

Economically Disadvantaged Individual referred by the System is "qualified" for the position. 

z. Exceptions. Upon application by Employer, the First Source Hiring Administration may 

grant an exception to any or all of the requirements of Chapter 83 in any situation where it concludes that 

compliance with this Chapter would cause economic hardship. 

aa. Liquidated Damages. Contractor agrees: 

1) To be liable to the City for liquidated damages as provided in this section; 

2) To be subject to the procedures governing enforcement of breaches of contracts 

based on violations of contract provisions required by this Chapter as set forth in this section; 

3) That the contractor's commitment to comply with this Chapter is a material 

element of the City's consideration for this contract; that the failure of the contractor to comply with the 

contract provisions required by this Chapter will cause harm to the City and the public which is 

significant and substantial but extremely difficult to quantity; that the harm to the City includes not only 

the financial cost of funding public assistance programs but also the insidious but impossible to quantify 

harm that this community and its families suffer as a result of unemployment; and that the assessment of 

liquidated damages of up to $5,000 for every notice of a new hire for an entry level position improperly 

withheld by the contractor from the first source hiring process, as determined by the FSHA during its first 

investigation of a contractor, does not exceed a fair estimate of the financial and other damages that the 

City suffers as a result of the contractor's failure to comply with its first source referral contractual 

obligations. 


4) That the continued failure by a contractor to comply with its first source referral 

contractual obligations will cause further significant and substantial harm to the City and the public, and 

that a second assessment of liquidated damages of up to $10,000 for each entry level position improperly 

withheld from the FSHA, from the time of the conclusion of the first investigation forward, does not 

exceed the financial and other damages that the City suffers as a result of the contractor's continued 

failure to comply with its first source referral contractual obligations; 

5) That in addition to the cost of investigating alleged violations under this Section, 

the computation of liquidated damages for purposes of this section is based on the following data: 

(a) The average length of stay on public assistance in San Francisco's 

County Adult Assistance Program is approximately 41 months at an average monthly grant of $348 per 

month, totaling approximately $14,379; and 

(b) In 2004, the retention rate of adults placed in employment programs 

funded under the Workforce Investment Act for at least the first six months of employment was 84.4%. 

Since qualified individuals under the First Source program face far fewer barriers to employment than 

their counterparts in programs funded by the Workforce Investment Act, it is reasonable to conclude that 

the average length of employment for an individual whom the First Source Program refers to an employer 

and who is hired in an entry level position is at least one year; 

Therefore, liquidated damages that total $5,000 for first violations and $10,000 

for subsequent violations as determined by FSHA constitute a fair, reasonable, and conservative attempt 

to quantify the harm caused to the City by the failure of a contractor to comply with its first source 

referral contractual obligations. 

6) That the failure of contractors to comply with this Chapter, except property 

contractors, may be subject to the debarment and monetary penalties set forth in Sections 6.80 et seq. of 

the San Francisco Administrative Code, as well as any other remedies available under the contract or at 

law; and violation of the requirements of Chapter 83 is subject to an assessment of liquidated damages in 

the amount of $5,000 for every new hire for an Entry Level Position improperly withheld from the first 

source hiring process. The assessment of liquidated damages and the evaluation of any defenses or 

mitigating factors shall be made by the FSHA. 

bb. Subcontracts. Any subcontract entered into by Contractor shall require the 

subcontractor to comply with the requirements of Chapter 83 and shall contain contractual obligations 

substantially the same as those set forth in this Section. 

46. Prohibition on Political Activity with City Funds. In accordance with San Francisco 

Administrative Code Chapter 12.G, Contractor may not participate in, support, or attempt to influence any 

political campaign for a candidate or for a ballot measure (collectively, “Political Activity”) in the 

performance of the services provided under this Agreement. Contractor agrees to comply with San 

Francisco Administrative Code Chapter 12.G and any implementing rules and regulations promulgated by 

the City’s Controller. The terms and provisions of Chapter 12.G are incorporated herein by this 

reference. In the event Contractor violates the provisions of this section, the City may, in addition to any 

other rights or remedies available hereunder, (i) terminate this Agreement, and (ii) prohibit Contractor 

from bidding on or receiving any new City contract for a period of two (2) years. The Controller will not 

consider Contractor’s use of profit as a violation of this section. 

47. Preservative-treated Wood Containing Arsenic. Contractor may not purchase preservativetreated 

wood products containing arsenic in the performance of this Agreement unless an exemption from 


the requirements of Chapter 13 of the San Francisco Environment Code is obtained from the Department 

of the Environment under Section 1304 of the Code. The term “preservative-treated wood containing 

arsenic” shall mean wood treated with a preservative that contains arsenic, elemental arsenic, or an 

arsenic copper combination, including, but not limited to, chromated copper arsenate preservative, 

ammoniacal copper zinc arsenate preservative, or ammoniacal copper arsenate preservative. Contractor 

may purchase preservative-treated wood products on the list of environmentally preferable alternatives 

prepared and adopted by the Department of the Environment. This provision does not preclude 

Contractor from purchasing preservative-treated wood containing arsenic for saltwater immersion. The 

term “saltwater immersion” shall mean a pressure-treated wood that is used for construction purposes or 

facilities that are partially or totally immersed in saltwater. 

48. Modification of Agreement. This Agreement may not be modified, nor may compliance with any 

of its terms be waived, except by written instrument executed and approved in the same manner as this 

Agreement. Contractor shall complete and submit an Airport Federal Contract Modification – Federal 

Form 4 with every Modification of the Agreement. 

49. Administrative Remedy for Agreement Interpretation. Should any question arise as to the 

meaning and intent of this Agreement, the question shall, prior to any other action or resort to any other 

legal remedy, be referred to Purchasing who shall decide the true meaning and intent of the Agreement. 

50. Agreement Made in California; Venue. The formation, interpretation and performance of this 

Agreement shall be governed by the laws of the State of California. Venue for all litigation relative to the 

formation, interpretation and performance of this Agreement shall be in San Francisco. 

51. Construction. All paragraph captions are for reference only and shall not be considered in 

construing this Agreement. 

52. Entire Agreement. This contract sets forth the entire Agreement between the parties, and 

supersedes all other oral or written provisions. This contract may be modified only as provided in Section 

48, “Modification of Agreement.” 

53. Compliance with Laws. Contractor shall keep itself fully informed of the City’s Charter, codes, 

ordinances and regulations of the City and of all state, and federal laws in any manner affecting the 

performance of this Agreement, and must at all times comply with such local codes, ordinances, and 

regulations and all applicable laws as they may be amended from time to time. 

54. Services Provided by Attorneys. Any services to be provided by a law firm or attorney must be 

reviewed and approved in writing in advance by the City Attorney. No invoices for services provided by 

law firms or attorneys, including, without limitation, as subcontractors of Contractor, will be paid unless 

the provider received advance written approval from the City Attorney. 

55. Supervision of Minors: Reserved 

56. Severability. Should the application of any provision of this Agreement to any particular facts or 

circumstances be found by a court of competent jurisdiction to be invalid or unenforceable, then (a) the 

validity of other provisions of this Agreement shall not be affected or impaired thereby, and (b) such 

provision shall be enforced to the maximum extent possible so as to effect the intent of the parties and 

shall be reformed without further action by the parties to the extent necessary to make such provision 

valid and enforceable. 

57. Protection of Private Information. Contractor has read and agrees to the terms set forth in San 

Francisco Administrative Code Sections 12M.2, “Nondisclosure of Private Information,” and 12M.3, 


“Enforcement” of Administrative Code Chapter 12M, “Protection of Private Information,” which are 

incorporated herein as if fully set forth. Contractor agrees that any failure of Contactor to comply with 

the requirements of Section 12M.2 of this Chapter shall be a material breach of the Contract. In such an 

event, in addition to any other remedies available to it under equity or law, the City may terminate the 

Contract, bring a false claim action against the Contractor pursuant to Chapter 6 or Chapter 21 of the 

Administrative Code, or debar the Contractor. 

58. Graffiti Removal. Graffiti is detrimental to the health, safety and welfare of the community in that 

it promotes a perception in the community that the laws protecting public and private property can be 

disregarded with impunity. This perception fosters a sense of disrespect of the law that results in an 

increase in crime; degrades the community and leads to urban blight; is detrimental to property values, 

business opportunities and the enjoyment of life; is inconsistent with the City’s property maintenance 

goals and aesthetic standards; and results in additional graffiti and in other properties becoming the target 

of graffiti unless it is quickly removed from public and private property. Graffiti results in visual 

pollution and is a public nuisance. Graffiti must be abated as quickly as possible to avoid detrimental 

impacts on the City and County and its residents, and to prevent the further spread of graffiti. Contractor 

shall remove all graffiti from any real property owned or leased by Contractor in the City and County of 

San Francisco within forty eight (48) hours of the earlier of Contractor’s (a) discovery or notification of 

the graffiti or (b) receipt of notification of the graffiti from the Department of Public Works. This section 

is not intended to require a Contractor to breach any lease or other agreement that it may have concerning 

its use of the real property. The term “graffiti” means any inscription, word, figure, marking or design 

that is affixed, marked, etched, scratched, drawn or painted on any building, structure, fixture or other 

improvement, whether permanent or temporary, including by way of example only and without limitation, 

signs, banners, billboards and fencing surrounding construction sites, whether public or private, without 

the consent of the owner of the property or the owner’s authorized agent, and which is visible from the 

public right-of-way. “Graffiti” shall not include: (1) any sign or banner that is authorized by, and in 

compliance with, the applicable requirements of the San Francisco Public Works Code, the San Francisco 

Planning Code or the San Francisco Building Code; or (2) any mural or other painting or marking on the 

property that is protected as a work of fine art under the California Art Preservation Act (California Civil 

Code Sections 987 et seq.) or as a work of visual art under the Federal Visual Artists Rights Act of 1990 

(17 U.S.C. §§ 101 et seq.). 

Any failure of Contractor to comply with this section of this Agreement shall constitute an Event of 

Default of this Agreement. 

59. Food Service Waste Reduction Requirements. Effective June 1, 2007, Contractor agrees to 

comply fully with and be bound by all of the provisions of the Food Service Waste Reduction Ordinance, 

as set forth in San Francisco Environment Code Chapter 16, including the remedies provided, and 

implementing guidelines and rules. The provisions of Chapter 16 are incorporated herein by reference 

and made a part of this Agreement as though fully set forth. This provision is a material term of this 

Agreement. By entering into this Agreement, Contractor agrees that if it breaches this provision, City 

will suffer actual damages that will be impractical or extremely difficult to determine; further, Contractor 

agrees that the sum of one hundred dollars ($100) liquidated damages for the first breach, two hundred 

dollars ($200) liquidated damages for the second breach in the same year, and five hundred dollars ($500) 

liquidated damages for subsequent breaches in the same year is reasonable estimate of the damage that 

City will incur based on the violation, established in light of the circumstances existing at the time this 

Agreement was made. Such amount shall not be considered a penalty, but rather agreed monetary 

damages sustained by City because of Contractor’s failure to comply with this provision. 

60. Slavery Era Disclosure: Reserved 


61. Cooperative Drafting. This Agreement has been drafted through a cooperative effort of both 

parties, and both parties have had an opportunity to have the Agreement reviewed and revised by legal 

counsel. No party shall be considered the drafter of this Agreement, and no presumption or rule that an 

ambiguity shall be construed against the party drafting the clause shall apply to the interpretation or 

enforcement of this Agreement. 

62. Dispute Resolution Procedure: Reserved 

63. Airport Intellectual Property. Pursuant to Resolution No. 01-0118, adopted by the Airport 

Commission on April 18, 2001, the Airport Commission affirmed that it will not tolerate the unauthorized 

use of its intellectual property, including the SFO logo, CADD designs, and copyrighted publications. All 

proposers, bidders, contractors, tenants, permittees, and others doing business with or at the Airport 

(including subcontractors and subtenants) may not use the Airport intellectual property, or any intellectual 

property confusingly similar to the Airport intellectual property, without the Airport Director’s prior 

consent. 

64. Labor Peace / Card Check Rule. Without limiting the generality of other provisions herein 

requiring Contractor to comply with all Airport Rules, Contractor shall comply with the Airport’s Labor 

Peace / Card Check Rule, adopted on February 1, 2000, pursuant to Airport Commission Resolution No. 

00-0049 (the “Labor Peace / Card Check Rule”). Capitalized terms not defined in this provision are 

defined in the Labor Peace/Card Check Rule. To comply with the Labor Peace/Care Check Rule, 

Contractor shall, among other actions: (a) Enter into a Labor Peace/Care Check Rule Agreement with any 

Labor Organization which requests such an agreement and which has registered with the Airport Director 

or his / her designee, within thirty (30) days after Labor Peace/Care Check Rule Agreement has been 

requested; (b) Not less than thirty (30) days prior to the modification of this Agreement, Contractor shall 

provide notice by mail to any Labor Organization or federation of labor organizations which have 

registered with the Airport Director or his / her designee (registered labor organization”), that Contractor 

is seeking to modify or extend this Agreement; (c) Upon issuing any request for proposals, invitations to 

bid, or similar notice, or in any event not less than thirty (30) days prior to entering into any Subcontract, 

Contractor shall provide notice to all registered Labor Organizations that Contractor is seeking to enter 

into such Subcontract; and (d) Contractor shall include in any subcontract with a Subcontractor 

performing services pursuant to any covered Contract, a provision requiring the Subcontractor performing 

services pursuant to any covered Contract, a provision requiring the Subcontractor to comply with the 

requirements of the Labor Peace/Card Check Rule. If Airport Director determines that Contractor 

violated the Labor Peace/Card Check Rule, Airport Director shall have the option to terminate this 

Agreement, in addition to exercising all other remedies available to him / her. 

65. Premises 

a. Office Space. Commission shall provide Contractor with offices located adjacent to the 

Shuttle Bus Maintenance Base. Furnishings, including facsimile machines, photocopiers, and computers 

that are the property of the City shall be used strictly for the management and staffing of the Airport’s 

Shuttle Bus Program as set forth in this Agreement. The furnishings shall be maintained in good working 

order throughout the term of this Agreement by Contractor. 

b. Relocation, Expansion and Reduction. At any time during the term of this Agreement, the 

Airport may require that the Contractor’s office space(s) be relocated on Airport property, or expand or 

reduce the number or size of the Contractor’s office space, as determined by the needs of the Airport. 

Any such relocation, expansion or reduction shall be undertaken by the Airport at City’s expense. 


66. Use of Premises 

a. Permitted Uses. Contractor shall use the designated office space(s) on a non-exclusive basis 

to perform management and administrative tasks required to operate the Airport’s Shuttle Bus Program. 

Office space(s) shall be used for no other service other than those described in Appendix A. Contractor 

shall not place or install any office equipment and/or furniture outside the boundaries of the premises 

without the express written consent of Director or his designee. Contractor may install and operate 

necessary and appropriate signs for the operation of the shuttle bus service, subject to the approval of 

Director or his designee as to the number, size, height, location, color, and general type and design. Such 

approval shall be subject to revocation by Director or his designee at any time. 

b. Prohibited Uses. The designated office space(s) shall not be used except for the purposes 

specified in Appendix A. Contractor shall not do, or cause or permit anything to be done, in or about the 

premises, or bring or keep anything thereon which will increase in any way the rate of fire insurance on 

the premises or any of its contents; or create a nuisance; or in any way obstruct or interfere with the rights 

of others on the premises, or injure or annoy them; or commit or suffer to be committed any waste upon 

the premises; or use or allow said premises to be used, for any improper, immoral, unlawful or 

objectionable purposes. Contractor shall not display any advertising pamphlets, circulars, brochures, 

signs, or similar materials outside the designated office space(s) unless approved in writing by Director or 

his designee. 

67. Operations 

a. Day to Day Shuttle Bus Operations. Contractor understands and agrees that its operation 

under this Agreement is a service benefiting airline passengers, Airport employees, and the users of the 

Airport, and that Contractor shall conduct its operation in a first-class, businesslike, efficient, courteous 

and accommodating manner. All of Contractors employees shall be properly licensed. Drivers shall be 

professional, courteous, and responsive to the needs of passengers. Director or his designee shall have the 

right to make objections to the character of the service rendered to the public, and the appearance and 

condition of the designated office space(s) or personnel. Contractor agrees to promptly discontinue or 

remedy any such objectionable practice. If Director or his designee is not satisfied with the performance 

of Contractor’s service for any reason, Director or his designee shall so notify Contractor in writing. In 

such event, the parties shall discuss the problem(s) and shall use their best efforts to resolve any problems 

with Contractor’s agents. Failure to maintain day-to-day shuttle operations in the manner described herein 

and in Appendix A shall be a material breach of this Agreement. 

b. Shuttle Bus Repair and Maintenance. Contractor shall at all times maintain shuttle buses 

as more fully set forth in Appendix A, attached hereto. Failure to comply with the provisions of 

Appendix A shall be a material breach of this Agreement. 

c. Representative of Contractor. Contractor shall at all reasonable times retain on Airport 

property at least one representative from On-Site Management Staff, authorized to represent and act for it 

in matters pertaining to its operation, and shall keep Director or his designee informed in writing of the 

identity of each such person. 

d. Investigation Reports. Contractor agrees that, as required by Director or his designee, it 

will conduct an internal investigations and prepare a written reports of the quality of the service and 

operational techniques being used by Contractor. Contractor shall cause such investigation and 

observation to be made at such reasonable times and in the manner directed by Director or his designee, 

and shall deliver forthwith to Director or his designee a true and complete written copy of any such 

reports made by Contractor. 


d. Reservations by Director or his Designee. Director or his designee shall have the right, 

without any obligation to do so, at any reasonable time and as often as it considers necessary (a) to inspect 

any of said premises; (b) to enter thereon to make ordinary repairs to Commission’s property; and (c) in 

the event of an emergency, to take such action therein as may be required for the operation of emergency 

services and the protection of persons or property. Contractor shall provide Director or his designee with 

emergency access to the premises. 

68. Secured Guarantee 

Contractor guarantees the work of itself and all subcontractors, and covenants that the work shall be 

completed and operational consistent with the terms of this Agreement and all of its Appendices. 

Contractor shall secure its guarantee in the amount of a Three Million dollar ($3,000,000) Letter of Credit 

to be maintained over the life of the contract. 

Should contractor fail to perform the work as guaranteed, the full amount of the Letter of Credit shall 

be immediately paid to City. 


IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the day first mentioned 

above. 

CITY 

AIRPORT COMMISSION 

CITY AND COUNTY OF 

SAN FRANCISCO 

By: ________________________________ 

John L. Martin, Airport Director 

Attest: 

By ________________________________ 

Jean Caramatti, Secretary 

Airport Commission 

Resolution No: ______________________ 

Adopted on: ________________________ 

Approved as to Form: 

Dennis J. Herrera 

City Attorney 

By ________________________________ 

[insert name of deputy city attorney] 

Deputy City Attorney 

Appendices 

A: Services to be provided by Contractor 

B: Calculation of Charges 

CONTRACTOR 

By signing this Agreement, I certify that I comply with 

the requirements of the Minimum Compensation 

Ordinance, which entitle Covered Employees to certain 

minimum hourly wages and compensated and 

uncompensated time off. 

I have read and understood paragraph 35, the City’s 

statement urging companies doing business in Northern 

Ireland to move towards resolving employment 

inequities, encouraging compliance with the MacBride 

Principles, and urging San Francisco companies to do 

business with corporations that abide by the MacBride 

Principles. 

__ 

Authorized Signature 

_ 

Printed Name 

_ 

Title 

Company Name 

_ __________ 

City Vendor Number 

_ __ 

Address 

_ __ 

City, State, ZIP 

_ 

Telephone Number 

___ 

Federal Employer ID Number 


1. Description of Services 

Appendix A 

Services to be provided by Contractor 

Contractor agrees to perform the following services: 

2. Reports 

Contractor shall submit written reports as requested by the Airport. Format for the content of such 

reports shall be determined by the Airport. The timely submission of all reports is a necessary and 

material term and condition of this Agreement. The reports, including any copies, shall be submitted on 

recycled paper and printed on double-sided pages to the maximum extent possible. 

3. Department Liaison 

In performing the services provided for in this Agreement, Contractor’s liaison with the Airport 

will be Michael Lawrance, Landside Operations. 

AIR-500 Federal (5-10) A-1 [INSERT agreement date, contract #]

Appendix B 

Calculation of Charges 

Compensation under this Contract shall consist of two categories: (A) Reimbursable Costs and 

(B) Fee Amount. 

A. Reimbursable Costs 

The Contractor acknowledges and agrees that as the employer, it alone shall be solely 

responsible for fulfilling its obligations to its employees under the law and under any 

collective bargaining agreement(s), if applicable. 

The Airport shall reimburse only actual costs supported by documentation acceptable to 

the Airport. There shall be no mark-up on Reimbursable Costs. 

1. Direct Labor Costs 

Direct Labor Costs include (a) hourly wage rate plus (b) cost of fringe benefits. 

a. Hourly Wage Rates: 

The Contractor shall submit payroll records supported by timecards or other 

verifiable documentation to support any application for reimbursement of Direct 

Labor Costs. The City shall reimburse actual hourly wages not to exceed the 

amounts set forth below: 

Shuttle bus drivers Not to exceed $ 23.51/hr 

Bus mechanics (journeymen) Not to exceed $32.55/hr 

Bus mechanics (foreman) Not to exceed $35.81/hr 

Supervisor Not to exceed $25.79/hr 

The City shall not reimburse any increase in salary for the entire initial term of 

this Contract if such increase would result in an hourly rate exceeding the 

corresponding amount set forth above. 

In the event the City grants an extension of the Contract term, and for the 

extended term only, the City may agree, in its sole discretion, to adjust the 

reimbursable hourly rates costs set forth above. The City will make no 

adjustment unless the Contractor can document the increased actual Direct Labor 

Costs. The amount of the reimbursable increase shall not exceed fifty percent 

(50%) of the actual increase, and Contractor shall bear the cost of the remaining 

fifty percent (50%) of any increase. 

AIR-500 Federal (5-10) B-1 [INSERT agreement date, contract #]

. Fringe Benefits 

The City shall reimburse Contractor for the actual, documented cost of fringe 

benefits incurred by the Contractor at the rate established at the time of contract 

award for the first twelve (12) months of the Agreement. This shall be the "first 

year baseline." In the event the actual cost of fringe benefits in subsequent 

contract years exceeds the first year baseline, the cost of the increase shall be 

borne equally by the Contractor and the City. For example, if the cost of first year 

baseline fringe benefits increases by four percent (4%) in year two of the 

Agreement, the City shall reimburse Contractor the baseline amount, plus two 

percent (2%). Similarly, if the third year of the Agreement the Contractor's actual 

cost of fringe benefits is one percent (1%) greater than the first year baseline, the 

City shall reimburse Contractor the first year baseline amount, plus one-half of 

one percent (.5%) of the first year baseline. 

2. Indirect Labor Costs 

The following Indirect Labor Costs are not reimbursable: 

• Employee recruitment 

• Initial background investigations for employee security access badging 

• Additional, subsequent background investigations 

• Airport Security Access Office badge 

• Replacement of lost or stolen Airport Security Access Office badge 

• Employee name badges 

• Replacement of lost or stolen employee name badges 

• Uniform purchase and dry cleaning for drivers, mechanics and 

supervisors; cost of hemming uniform pants and shirts. 

• Food and/or beverages 

• Payroll services 

No other Indirect Labor Costs are reimbursable in the absence of prior written 

approval by the Airport Director or designee. 

3. Other Direct Costs 

The following other direct costs shall be reimbursable when accompanied by 

appropriate documentation. 


INTERNET AND TELEPHONE 

Note: Neither the successful proposer nor any of its employees shall have an 

expectation of privacy on any landlines, cell phones, emails, or text message system 

paid for by the City 

Cost Item Yes No Comment 

Up to five (5) land line 

telephones with voicemail 

Airport to provide 

Local calls from landlines 

Long distance calls from 

landlines 

Cellular bills for modems 

installed on all shuttle buses 

and bus stops 

Cell phones (excluding smart 

phones) 

Replacement of lost or 

damaged cell phones 

Cell phone bills 

Text messaging services 

Wireless internet service 

Postage emanating from 

successful proposer's Airport 

offices and relating solely to 

SFO Shuttle Bus Service 

Postage not emanating from 

successful proposer's Airport 

Express next-day or two-day 

shipments of Airportauthorized 

purchase of 

material, equipment or 

supplies 

Letterhead and business cards 

Computers, printers and 

monitors for administrative 

office functions 

 

 

Reimbursable, provided 

successful proposer 

maintains a log with all long 

distance calls, including date, 

time, name of caller, name of 

person called, and reason for 

call. 

Prior written approval 

required. Reasonable 

number of phones. 

 

 

 

AIR-500 Federal (5-10) B-3 [INSERT agreement date, contract #] 

 

 

 

Prior approval required. 

OFFICE EQUIPMENT 

Airport will supply – will not 

reimburse

Basic software (word 

processing, spread sheet, 

anti-virus, internet browser) 

Other software 

Computer consumables (ink 

cartridges, toner, paper) 

Use of photocopier 

Office furniture (desks, file 

cabinets, chair) 

Equipment necessary for the 

repair and maintenance of 

buses 

Parts necessary for the repair 

and maintenance of buses 

Fuel 

Insurance Premiums 


reimburse 

Unless pre-approved by 

Airport 

Advance approval required 

INSURANCE, PARTS, EQUIPMENT, FUEL 

 


reimburse 


reimburse 



A. Routes and Hours of Operation 

Appendix C 

Existing Shuttle Bus Operation and Bus Route Maps 

The shuttle bus operation runs 24 hours a day, seven days a week, 365 day a year. 

Schedules, routes, headways, and use of vehicular equipment will be established by the Airport 

Director and may be supplemented, altered, reduced, and revised from time to time by the Director. 

As Airport passenger demand changes, shuttle bus routes and schedules will be adjusted to 

maximize service to the public and efficiently use Airport resources. 

The existing bus routes are as follows: 

Route 1: Express service for air passengers between the Airport terminals and public Long-term 

Parking lot DD and garage. This route is approximately 6.5 miles round-trip. This service runs in 

5-minute intervals between the hours of 4:15 AM and 12:00 AM. Between the hours of 12:00 AM 

and 4:15 AM, the service runs on 15-minute intervals. 

Route 2: Local service primarily for employees between the employee garage (located on 

Westfield Road) and the Airport terminals, with intermediate stops at Lot C and United Air Cargo 

along North McDonnell Road. This route is approximately 3.5 miles round-trip. This service runs 

at 10-minute intervals between the hours of 3:00 AM and 1:00 AM. Between the hours of 1:00 AM 

and 3:00 AM, the service runs on 15-minute intervals, on the quarter hour (i.e. 2:00, 2:15, 2:30, 

etc.) 

Route 3: Express service for employees and seasonal air passengers between Parking lot D and the 

Airport terminals. This route is approximately 5.5 miles round-trip. This service runs at 5-minute 

intervals between the hours of 4:15 AM and 12:00 AM. Between the hours of 12:00 AM and 4:15 

AM, the service runs on 15-minute intervals. 

Maps of these routes are provided at the end of this Appendix. 

B. Fleet Description 

The Airport's existing bus fleet is comprised of a total of thirty-two (32) buses, as follows: 

Four (4) 1999 New Flyer 40-foot Diesel 40-passenger coaches. 

Four (4) 2002 New Flyer 40-foot Compressed Natural Gas (CNG) 40-passenger coaches. 

Seven (7) 2007 New Flyer 40-foot Compressed Natural Gas (CNG) 40-passenger 

coaches. 

Seventeen (17) 2008 New Flyer 40-foot Compressed Natural Gas (CNG) 40-passenger 

coaches. 

AIR-590 (11-07) C-1 June 5, 2012


During the term of the Contract, the Airport may add, remove, or replace buses at the Airport 

Director’s discretion. Only the Airport's existing fleet of New Flyer buses may be used to provide 

Airport Shuttle Bus service. Use of other vehicles requires specific authorization from the Director. 

The Director may require use of the Airport Shuttle Bus fleet in case of emergencies, special 

events, or for other authorized purposes. 

AIR-590 (11-07) C-2 June 5, 2012


Appendix D 

Airport Rules and Regulations, Rules 4.0 and 8.0 

AIR-590 (11-07) D-1 June 5, 2012

City and County of San Francisco Airport Commission's Rules and Regulations 

RULE 4.0 

OPERATION OF MOTOR VEHICLES 

4.1 TRAFFIC SIGNS, DIRECTIONS AND SIGNALS 

(A) Motor vehicles shall be operated upon the Airport in strict accordance with the 

rules herein prescribed for the control of such vehicles and the California 

Vehicle Code, except in cases of emergency involving the protection of life 

and/or property. All vehicles operated on Airport roadways must at all times 

comply with any lawful order, signal or direction by authorized personnel. When 

traffic is controlled by signs or by mechanical or electrical signals, such signs or 

signals shall be obeyed unless directed otherwise by authorized personnel. 

(B) The Director is authorized to place and maintain such traffic signs, signals, 

pavement markings, and other traffic control devices upon Airport roadways, 

parking facilities and other Airport property as required to indicate and carry out 

the provisions of these Rules and Regulations and of the California Vehicle 

Code to guide and control traffic. 

(C) Vehicles on Airport roadways shall be operated in strict compliance with the 

roadway speed limits prescribed by the Airport Commission as indicated by 

posted traffic signs. 

4.2 RESERVED, POSTED OR RESTRICTED PARKING AREA 

(A) The Director is authorized to reserve all or any part of parking lots or terminal 

courtyards or other areas not under lease or permit for the sole use of vehicles of 

the City and County of San Francisco, its officers or employees, tenants, or for 

such visitors to the Airport as he may designate, and to indicate such restrictions 

by appropriate markings and/or signs; designate a parking time limit on any 

portion of said lots and courtyards; designate any portion of said lots and 

courtyards as a passenger loading zone or a freight loading zone; designate any 

portion of said lots and courtyards as a No Stopping, No Waiting or No Parking 

area; designate where and how vehicles shall be parked by means of parking 

space markers; and designate direction of travel and indicate same by means of 

appropriate signs and/or markings. 

(B) When appropriate signs and/or markings have been installed, no person may 

park or drive a vehicle on any portion of such lots or courtyards reserved for the 

exclusive use of any vehicle unless authorized by the Director. 

(C) Vehicles of working representatives of the news media and communication cars 

may be parked in designated press parking sections for a period not to exceed 

two (2) hours while on assignment at the Airport. 

(D) Vehicles parked in any garage, parking lot or other authorized parking area 

reserved for public, private or employee use, shall park in such a manner as to 

comply with all posted and/or painted lines, signs, and rules. 

(E) Vehicles displaying either a distinguishing license plate or a placard issued 

pursuant to Section 22511.5 or Section 9105 of the State of California Vehicle 

Code may park in designated handicapped/disabled parking sections for such 

periods as indicated by appropriate signs and/or markings. 

16


(F) Electric Vehicle Plug-In Charging Stations may be located in parking lots, 

terminal courtyards, garages or other parking areas to provide electric charging 

for plug-in electric and plug-in electric hybrid vehicles. No vehicle shall stop, 

wait, or park within the plug-in electric vehicle stalls unless the vehicles are 

equipped to use the designated plug-in electric charging stations. All other 

vehicles will be cited pursuant to Rule 14. 

4.3 AUTHORIZATION TO MOVE VEHICLES 

The Director may remove, or cause to be removed at the owner's expense from any 

restricted or reserved area, any roadway or right-of-way, or any other area on the Airport 

any vehicle which is disabled, abandoned, or illegally or improperly parked, or which 

creates an operations problem. Any such vehicle may be removed to the official vehicle 

impound areas designated by the Director. Any vehicle impounded shall be released to 

the owner or operator thereof upon proper identification of the person claiming such 

vehicle and upon payment of the towing charge currently in effect and the accrued 

parking fees thereon. The Airport Commission shall not be liable for damage to any 

vehicle or loss of personal property which might result from the act of removal. 

4.4 USE OF ROADS AND WALKS 

(A) No person shall operate any vehicle on the Airport other than on the roads or 

places authorized by the Director for use by that particular type of vehicle. 

(B) No person shall use the roads or walks on the Airport in such manner as to 

hinder or obstruct proper use. 

4.5 PARKING AND STOPPING OF VEHICLES 

No vehicle shall be parked or stopped on the Airport except in the manner and at a 

location authorized for stopping, standing or parking as indicated by posted traffic signs 

and/or painted curb markings, or in a parking facility designated for public or employee 

use. 

4.6 CURB MARKINGS 

(A) Red Zone 

No vehicle, whether attended or unattended, shall stop, wait or park in any area 

adjacent to a curb that is painted red. Unless specifically excepted by the Airport 

Director, all other vehicles will be cited and towed immediately. Public transit 

vehicles may stop in a red zone that is duly posted for such use when actively 

engaged in loading and unloading of passengers and/or baggage. Permitted 

hotel courtesy shuttles and airline crew shuttles may stop in a red zone that is 

duly posted for such use when actively engaged in loading or unloading of 

passengers and/or baggage. Under no circumstances are these permitted 

vehicles to be left unattended by the driver of said vehicle. Stopping of an 

authorized commercial ground transportation vehicle in a red zone for the purpose 

of waiting for passengers and/or baggage is prohibited. No authorized 

commercial ground transportation vehicles stopped in a red zone shall be left 

unattended. 

(B) Yellow Zone 

No commercial vehicle shall stop, wait or park in any area adjacent to a curb 

which is painted yellow, except for the purpose of loading or unloading freight or 

17


passengers and for a period not in excess of thirty (30) minutes, or as posted. 

As authorized by the Director, only limousines, including those commerciallychartered 

sport utility vehicles of standard or extended length, or Airportapproved 

vans equipped with aftermarket accessories to provide luxury 

appointments similar to those found in luxury limousines operating with valid 

Airport limousine decals, are allowed to use the yellow zones posted for 

limousine parking on an active loading basis only. 

(C) White Zone 

No vehicle shall stop, wait or park in any area adjacent to a curb which is 

painted white, except that a vehicle may be stopped at a white zone while 

actively engaged in loading or unloading of passengers and/or baggage. No 

vehicle stopped in a white zone shall be left unattended. Stopping of a vehicle 

in a white zone for the purpose of waiting for passengers and/or baggage is 

prohibited. Use of the white zone by any auto rental firm to pick up or drop off 

customers in rental vehicles is prohibited unless the customer is physically 

handicapped per Section 4.7(E)(31). Commercial ground transportation 

operators may utilize the white zone only if authorized by the Director and as 

posted. 

(D) Red and Yellow Zone 


painted red and yellow except those taxicab operators certified for airport 

service and authorized by the Director and as posted. No authorized taxicabs 

are to be left unattended in the zone. 

(E) Green and White Zone 


painted green and white, except those vehicles operated by commercial ground 

transportation operators authorized by the Director and as posted. While 

actively engaged in loading or unloading of passengers and/or baggage, no 

authorized commercial ground transportation vehicle stopped in a green and 

white zone shall be left unattended. 

(F) Red and White Zone 

No vehicle shall stop, wait or park in any area adjacent to a curb which is painted 

red and white, except those vehicles operated by commercial ground 

transportation vehicles authorized by the Director and as posted. While actively 

engaged in loading or unloading of passengers and/or baggage, no authorized 

commercial ground transportation vehicle stopped in a red and white zone shall 

be left unattended. Stopping of an authorized commercial ground transportation 

vehicle in a red and white zone for the purpose of waiting for passengers and/or 

baggage is prohibited. 

(G) Blue and White Zone 


painted blue and white, except permitted employee shuttle, parking lot shuttles 

and those vehicles operated by commercial ground transportation operators 

authorized by the Director and as posted. While actively engaged in loading or 

unloading of passengers and/or baggage, no authorized commercial ground 

transportation vehicle stopped in a blue and white zone shall be left unattended. 

18


Stopping of an authorized commercial ground transportation vehicle in a blue and 

white zone for the purpose of waiting for passengers and/or baggage is 

prohibited. 

4.7 COURTESY VEHICLES, LIMOUSINES, BUSES, CHARTER VANS AND TAXICABS 

Limousines or buses under written contract with the Airport Commission to provide 

ground transportation to, from or on the Airport, shall be in possession of a current 

Charter Party permit or Passenger Stage Permit (Certificate of Public Convenience) 

issued by the State of California Public Utilities Commission. 

(A) Commercial Operators of Ground Transportation Services 

(1) Applicability 

Section 4.7(A) applies to every person, corporation, partnership, 

association or consortium that operates a ground transportation service 

using the roadways of the Airport as part of a business conducted for 

monetary consideration. Those to whom this section applies are referred 

to herein as "commercial operators of ground transportation services." 

(2) Permits Required 

No commercial operator of ground transportation services shall operate 

or cause to be operated any vehicle to provide ground transportation 

services using the roadways of the Airport unless the operation of such 

vehicles is currently authorized pursuant to: (a) a valid certificate or permit 

issued by the Public Utilities Commission of the State of California and (b) 

a COMMERCIAL GROUND TRANSPORTATION OPERATING PERMIT 

issued by the Airport Director, with the exception of: (1) public agencies; 

(2) airline vendors in providing ground transportation services under 

contract to airlines for flight crews; (3) taxicabs; and (4) the operators of 

any commercial ground transportation service pursuant to a contract with 

the City and County of San Francisco. The Airport Director is authorized 

to issue COMMERCIAL GROUND TRANSPORTATION OPERATING 

PERMITS to all those required by this section to obtain such permits. 

Among those required to obtain such permits, the Airport Director is 

authorized to define categories of operators not allowed to use the lower 

level roadways on the Airport and to issue to such operators a 

"COMMERCIAL GROUND TRANSPORTATION OPERATING PERMIT: 

UPPER LEVEL ONLY." The Airport Director is also authorized to define 

categories of carriers who are allowed to use the lower level roadways. 

The Airport Director is also authorized to designate those operators who 

are only allowed to serve the Rental Car Center and are not allowed to 

use the terminal roadways and to issue such operators a “COMMERCIAL 

GROUND TRANSPORTATION OPERATING PERMIT: RENTAL CAR 

CENTER ONLY.” The Airport Director is also authorized to define 

categories of carriers who are allowed to use the lower level roadways. 

The Airport Director will determine which type of permit will be issued to 

each operator, depending upon the permittee's operations, and may 

change the type of permit required where operating conditions have 

changed. 

Revocation of the COMMERCIAL GROUND TRANSPORTATION 

OPERATING PERMIT of any individual ground transportation operator 

may be appealed to the Airport Commission. Such appeal may be 

19


initiated by filing a written request for appeal with the Airport Commission 

Secretary within ten (10) days of permittee's receipt of notice of 

revocation. Permittee's request shall specifically state the grounds upon 

which the appeal is based. 

(a) All commercial operators of ground transportation services are 

required to have the authorization of the State of California 

Public Utilities Commission (CPUC) and the Airport Director to 

conduct operations on Airport property. 

(i) Scheduled Transportation Operations 

The Airport Director will review the merit of any 

proposed operation for scheduled service based upon 

the following criteria: (1) determination of the potential 

ridership and farebox recovery; (2) evaluation of the 

planned route, the location, and number of all proposed 

bus routes; (3) analysis of the service travel time; 

(4) determination of the type or size of vehicle 

appropriate for the operation; (5) examination of 

existing Airport transit services; and (6) determination 

of availability of Airport curb and staging space. The 

Director has the right to approve, reject or require 

modification to any such proposed service. 

(ii) In addition, any proposed changes in service by 

commercial ground transportation operators which: 

(1) seeks to increase the number of vehicles authorized 

to be operated at the Airport or (2) seeks to alter the 

frequency of operation of such vehicles or (3) involves a 

deviation from an Airport approved schedule for 

operation of such vehicles, shall be first submitted to 

the Airport in writing no less than thirty (30) days in 

advance of the proposed implementation date. The 

Airport Director has the right to approve, reject, or 

require modification to any such proposed changes. 

(b) Any permittee found violating any Airport Rule and Regulation 

or Airport permit condition may have its permit suspended or 

revoked by the Airport Director. 

(3) Registration of Vehicles 

Each holder of a COMMERCIAL GROUND TRANSPORTATION 

OPERATING PERMIT: (a) shall register with the Airport Director each 

vehicle to be used pursuant to the permit, (b) shall cause all such 

vehicles to possess a common color scheme and markings so as to be 

readily identifiable as belonging to the permittee, (c) shall cause each 

such vehicle to bear a valid identification emblem, as well as an 

electronic Automatic Vehicle Identification and counting device issued 

by the Airport Director. The permittee shall not in any way modify its 

vehicles or otherwise tamper with, alter, damage, or destroy the 

Automated Vehicle Identification and counting device so as to 

intentionally disable the device, and (d) shall register with the Airport 

Director a registration number of each vehicle, and shall display the 

vehicle registration number of a minimum size as required by the Airport 

Director. 

20


Each vehicle operated by a permittee shall be operated with either a 

valid state or provincial commercial vehicle license plate, or an Airportissued 

Temporary Identification Plate (TIP) until such time that the 

vehicle has a valid state or provincial commercial vehicle license plate 

which is on file with the Airport. 

(4) Vehicle Descriptions 

Each Commercial Operator of Ground Transportation Services except 

limousine permittees and Airport-approved sport utility vehicles of 

standard or extended length, and/or Airport-approved vans equipped with 

aftermarket accessories to provide luxury appointments similar to those 

found in luxury limousines to be operated under their Airport limousine 

permit, whether or not required to obtain a COMMERCIAL GROUND 

TRANSPORTATION OPERATING PERMIT, shall file with the Airport 

Director a photograph adequate to identify the color scheme and 

markings common to operator's vehicles and distinguish them visually 

from vehicles used by another operator. The operator's name and 

telephone number must be at least 2.25 inches high and be in sharp 

contrast to the vehicle body color. Magnetic signs are prohibited unless 

specifically approved in writing by the Airport Director prior to use. 

If permittee currently operates a fleet possessing more than one color 

scheme or set of markings, then permittee shall request in writing an 

exception to the common color rule from the Airport Director. Permittee 

shall file with its exception request a description of the schemes and 

markings for which exception is requested. The Airport Director 

expressly reserves the right to approve or reject any exception requests 

at his sole discretion. 

In no event shall any vehicle be operated unless its color scheme and 

marking conforms to the common color scheme approved by the Airport 

Director or an exception by the Airport Director is granted. Further, in 

no event shall exceptions exceed a period of one (1) year and, upon the 

expiration of such exception, permittee's fleet must comply with the 

common color scheme rule herein. 

(5) Monthly Fee Amounts 

The monthly fee for each holder of a Commercial Ground 

Transportation Operating Permit shall be determined by the number of 

vehicle trips, as defined in Sections 4.7(B)(1)(j) and 4.7(C)(2) of these 

Rules and Regulations. The Airport Director may impose a trip 

surcharge or other penalty if an operator fails to meet transportation or 

other related goals established by Commission. 

(6) Payment of Monthly Fees 

The Airport Director is authorized to assess and collect fees based upon 

the permittee's electronically recorded monthly vehicle trips, calculated 

according to the schedule in Sections 4.7(B)(1)(j) and 4.7(C)(2). 

Airport Director is also authorized to assess and collect the pre-payment 

of fees. Actual trip fees shall be deducted from the pre-payment fee 

21


collected and calculated according to the schedules in Sections 

4.7(B)(1)(j) and 4.7(C)(2). 

Airport Director may also assess fees for lost or missing transponders 

and operating decals. 

The Airport Director is authorized to charge and collect interest on 

unpaid fees at the rate of one and one-half percent (1-1/2%) per month. 

(7) Maintenance and Inspection of Permittee's Records; Sample 

Vehicle Trip Counts 

(a) The Airport Director is authorized to examine, and each 

permittee shall make available to the Airport Director, its books 

and records, including, without limitation, such reports, records, 

and compilations as may be identified in the Commercial 

Ground Transportation Operating Permit. 

(b) The Airport Director is also authorized to install an Automatic 

Vehicle Identification and counting device, or to conduct vehicle 

trip counts, and to rely on such counts as an audit measure for 

testing the accuracy of any permittee's report of vehicle trips. 

To assist in the auditing of permittee's trip counts, permittee 

shall affix or install an automatic vehicle identification and 

counting device, and any decal or sticker in such manner as the 

Airport Director may determine. 

To assist in the auditing of permittee's trip counts, permittee 

shall affix or install any decal, sticker or device in such a 

manner as Airport Director may determine. 

(c) Should any examination of records or vehicle trip count 

disclose an underpayment by permittee in excess of five 

percent (5%) of the fees due, the permittee shall promptly 

pay to the City and County of San Francisco the amount of 

the underpayment plus all costs incurred in conducting the 

examination or vehicle trip count. The permittee shall also be 

liable for expenses incurred in assessing or collecting any 

money owed to the City and County of San Francisco. 

(8) Waybills 

Every charter and pre-arranged transit passenger pick up and drop off 

shall be documented by a waybill prepared in advance. Waybills shall 

be prepared by the permittee or the driver of permittee's vehicle prior to 

the vehicle's arrival at the Airport's passenger pickup or drop off zone. 

The waybill shall state the name of the carrier and their charter party 

certificate (TCP) number, the vehicle license plate, the name and 

address of the person requesting the charter, the date and time the 

charter was arranged, the driver's name, the passenger's name(s), the 

number of persons in the party, the location of the pick up, the time of 

the scheduled pick up or drop off, and the airline and flight number on 

which the passenger has arrived or will depart and the points of origin 

and destination. 

22


All transportation operators who use the Airport's courtyards for picking 

up patrons must display a copy of their waybill inside the vehicle so it 

can be easily read from outside of the front windshield. Another copy of 

the waybill shall be carried by the driver of the vehicle. 

The driver of the permittee's vehicle is required to present the waybill 

to any Airport official who requests to inspect it. The driver of the 

permittee's vehicle may prepare the waybill based on radio or 

telephone communications to the driver. 

(9) Curb Locations 

Permittees are required to pick up and discharge passengers only at the 

curb locations designated as follows: 

(a) Courtesy Vehicles 

Drivers of courtesy vehicles shall load and unload passengers 

only in those areas designated by the Airport Director. 

(b) Charter Vehicles with Lower Level Permit 

Permittees with lower level charter permits may load 

passengers and their baggage in the terminal courtyards. No 

charter vehicles shall be parked in the terminal courtyards or 

authorized staging areas for a period in excess of the posted 

time limits. Charter vehicles may discharge passengers only in 

those areas designated by the Airport Director. Other charter 

vehicles seating less than six passengers, excluding the driver, 

that are less than 6’6” in height shall park and board 

passengers in the Airport's garage. 

(c) Scheduled Transit Vehicles 

Scheduled transit operators with lower level permits shall pick 

up or drop off only in those areas designated by the Airport 

Director. Only one pass through the terminal loading zones 

is allowed per scheduled departure. Operators must be in 

the loading zones only at their scheduled departure time, as 

approved by the California Public Utilities Commission and 

the Airport Director. While waiting between scheduled 

arrivals and departures, vehicles must be parked in the 

designated staging areas authorized by the Airport Director. 

(d) Operators with Upper Level Only Permits 

(i) Operators with upper level only permits shall load and 

unload passengers only at those areas designated by 

the Airport Director. All operations, including Shared 

Ride Van Services and scheduled services, must be 

conducted from the designed zones. 

Operators with upper-level only permits will be allowed 

to pick up charter passengers in the lower level 

courtyards, provided that they possess a charter 

waybill as required under Section 4.7(A)(8) of the 

Rules and Regulations. 

23


(10) 

(11) 

(ii) Permittees offering both scheduled and Shared Ride 

Van Services may obtain different permits to operate 

the two different services. The failure of any permittee 

to operate consistently with the headways established 

by the Airport Director shall subject the permittee to a 

fine of up to $250.00 for each violation. 

(iii) If the designated loading zones on the upper level for 

operators with upper level-only permits are dedicated to 

specific carriers for the pick up of passengers, no 

carrier shall stop, wait, or pick up customers at any 

other zone. Signs designating each carrier's stop will 

be posted at the designated zone. 

(iv) Permittees offering Shared Ride Van Service and 

authorized to pick up passengers on the upper level 

shall only be allowed to operate vans that seat between 

six to eleven passengers, excluding the driver. 

Permittees are required to participate in a curb and 

staging lot coordination program. No vans shall wait or 

park in the van zone unless a coordinator is present, 

and drivers are required to have a zone access ticket to 

utilize the zones during hours of coordination. Drivers 

must remain in their vehicle unless loading or unloading 

passengers or luggage. 

(e) Reserved for future use. 

(f) Pre-arranged Lower Level Transit Service Operators 

Headways 

Permittees shall load passengers only in specifically designated 

areas in the terminal courtyards with a copy of the valid waybill 

openly displayed on the windshield as provided in Section 

4.7(A)(8). No vehicles shall be parked in areas designated by 

the Airport Director for a period in excess of posted time limits. 

Vehicles may discharge passengers only at areas designated by 

the Airport Director for a period not in excess of posted time 

limits. 

In addition to the provisions of Section 4.7(C)(1) of the Rules and 

Regulations, the Airport Director shall have the authority to establish 

minimum times allowed between vehicle trips ("headways") for each 

category of commercial ground transportation carrier. The minimum 

headways shall be based on the Airport Director's assessment of the 

capacity and usage of the Airport's roadways, as well as the quality of 

transportation service provided to passengers. The failure of any 

permittee to operate consistently within the headways established by the 

Airport Director shall subject the permittee to a fine of up to $250.00 for 

each violation. 

Courtyard Parking and Staging Area 

24


(12) 

The Airport Director is authorized to establish and construct staging 

areas for commercial vehicles providing ground transportation services. 

The Airport Director is further authorized to require that all drivers of 

commercial ground transportation vehicles, who are waiting to pick up 

passengers, must park their vehicles in the staging areas designated by 

the Director. The Airport Director may charge a fee for use of any such 

staging areas. When staging space is not available, the Airport Director 

may require vehicles to stage off the Airport. 

All commercial vehicles shall be parked only in areas specifically designated 

for that type of vehicle. No parking in restricted areas is allowed. 

No commercial vehicles shall be parked in any staging areas for a 

period in excess of the posted time limits except as provided under 

special contract or permit. 

Parking for commercial vehicles providing ground transportation services 

is available in the courtyards adjacent to the terminal buildings on the 

lower level and in designated staging areas for designated operators. 

(a) The Airport Director is authorized to assess an administrative 

fine of $500 for each littering incident in addition to any 

additional fines pursuant to Section 14 of the Airport's Rules 

and Regulations and all applicable State and Federal laws. 

(b) The Airport Director is authorized to assess an administrative 

fine of $500 for each urinating incident in addition to any 

additional fines pursuant to Section 14 of the Airport's Rules 

and Regulations and all applicable State laws. 

(c) The Airport Director is authorized to assess an administrative 

fine of $500 for each incident involving an operator, including 

their employees, subcontractors and agents, intentionally 

feeding, approaching, disturbing, frightening, hunting, trapping, 

capturing, wounding, killing or disturbing any wild bird, mammal, 

reptile, fish, amphibian or invertebrate within the Airport. This 

administrative fine is in addition to any additional fines pursuant 

to Section 14 of the Airport Rules and Regulations and all 

applicable State and Federal laws. 

(d) The Airport Director is authorized to assess an administrative 

fine of $500.00 for each smoking incident in addition to any 

additional fines pursuant to Section 14 of the Airport's Rules and 

Regulations and all applicable State laws. 

Inspection of Vehicles 

(a) "Inspection" shall mean a visual and physical inspection of a 

vehicle to verify that tires, headlights, taillights, glass, windshield 

wipers, interior conditions, exterior conditions, brakes, and other 

such items as determined by the Director are properly 

functioning. The emission control device shall be certified as 

working properly by a station approved by the State of California. 

(b) Inspection of Vehicles with 10 Seats or Less 

25


(c) 

(d) 

Annually, on a date designated by the Airport Director, each 

holder of a COMMERCIAL GROUND TRANSPORTATION 

OPERATING PERMIT, except limousine permittees, must provide 

the Airport Director with documentation that all vehicles with ten 

(10) seats or less operated by the Permittee on Airport property, 

have been inspected within the past ninety (90) days by the 

Airport. A vehicle with ten (10) seats or less can be immediately 

pulled out of service if the vehicle is not in a safe operating 

condition as required under the California Vehicle Code. The 

Airport Director may assess vehicle inspection fees for any 

vehicles required by the Airport's Rules and Regulations to be 

inspected by the Airport. If a vehicle fails to pass the initial 

inspection for safety reasons, or if an operator fails to keep an 

inspection appointment, the operator will be required to pay the 

reasonable cost of providing the service to the Airport for each 

additional inspection scheduled. 

Limousine permittees may be inspected on an annual basis. 

However, all sport utility vehicles of standard or extended 

length, and/or vans equipped with aftermarket accessories to 

provide luxury appointments similar to those found in luxury 

limousines approved by the Airport to be operated under an 

Airport limousine permit shall be inspected on an annual basis 

on a date designated by the Airport Director. 

When 20% or more of an operator's fleet fails to pass the 

Airport's initial inspection due to the unsafe condition of these 

vehicles, that operator's Airport permit may be suspended for a 

period up to thirty (30) days, as specified by the Airport Director. 

Inspection of Vehicles with 10 or More Passenger Seats 

Annually, on a date designated by the Airport Director, each 

holder of a COMMERCIAL GROUND TRANSPORTATION 

OPERATING PERMIT with ten (10) or more passenger seats, 

must provide the Airport Director with documentation that the 

permittee has passed an annual Terminal Inspection by the 

California Highway Patrol in order to obtain a current Airport 

decal. 

Failure to provide such documentation shall result in suspension 

of an operator's Airport permit. 

A vehicle with ten (10) or more passenger seats can be 

immediately pulled out of service if the vehicle is not in a safe 

operating condition as required under the California Vehicle 

Code. 

Operators are required to maintain the exterior of their vehicles 

in good condition. Exterior body damage must be repaired in 

order to continue operating at the Airport. 

Operators shall be required to verify completion of repairs by 

reinspection of a vehicle by the Airport. Operators shall have 

thirty (30) days to repair "minor" damage. Vehicles with 

"moderate" or "major" body damage shall not be allowed to 

operate on the Airport until such damage is repaired. The 

26


vehicle's transponder and decal may be removed by the Airport 

where "moderate" or "major" body damage has been sustained. 

"Minor" damage shall mean slight damage such as small dents, 

cracked glass, etc. 

"Moderate" damage shall mean more than slight, but damage to 

one-fourth or less of the vehicle; for example, an entire fender, 

grill, quarter panel, door, hood, rear deck, etc. 

"Major" damage shall mean damage to more than one-fourth of 

the vehicle; such as, entire side, rear end, etc. 

(e) Operators using clean fuel vehicles shall maintain their vehicles 

including the fueling system, engine and drivetrain in good working 

order at all times. Altering a clean fuel vehicle to allow it to be 

operated as a conventional diesel fuel or gasoline-powered vehicle, 

or substituting conventional diesel fuel or gasoline for an alternative 

fuel approved by the Airport Director is prohibited. The fueling and 

related systems of all clean fuel vehicles shall be inspected by the 

Airport annually in order to obtain a valid Airport decal. 

(13) Passenger Receipts 

All scheduled, Shared Ride Van Service, and pre-arranged transit 

operators must have passenger receipts in all of their vehicles which are 

imprinted with the company's name, address, telephone number, and 

PSC number. The receipt will provide space for the driver's name, date 

and time of service, and the fare charged. 

(14) Complaint Cards 

All scheduled, Shared Ride Van Service, and pre-arranged transit 

operators must have in all of their vehicles compliment/complaint cards 

that include the operator's name, address and telephone number and 

provide space for a vehicle number, date, time, customer comments, 

customer's name, address and phone number. The cards must be 

placed within reach of all passengers seated inside the vehicle. 

(15) Driver Photo Identification Cards 

All drivers of scheduled, Shared Ride Van Service, and pre-arranged 

transit operators must wear a visible photo identification card issued by 

the company that includes the company name, the company's PSC or 

TCP certificate number, a color photograph of the employee, and the 

employee's name. 

(16) Tampering with Airport Operating Decals and/or AVI Transponders 

All ground transportation operators are prohibited from tampering with 

an Airport Operating Decal and/or AVI transponder mounted on a 

vehicle. Any operator found tampering with an Airport Operating Decal 

and/or AVI transponder shall have their Airport Operating Permit 

suspended or revoked by the Airport Director. 

(17) Administrative Sanctions and Fines 

27


(B) Limousines 

All ground transportation permittees not adhering to the Airport’s 

procedures shall be subject to both administrative sanctions and 

administrative fines as set forth in the Permit by the Airport Director, as 

well as fines as set forth in Section 14 of the Rules and Regulations. 

(1) Operations 

(a) No limousine shall be operated on the Airport unless the operation 

of such limousine is currently authorized by (a) a valid certificate or 

permit issued by the Public Utilities Commission of the State of 

California, (b) a COMMERCIAL GROUND TRANSPORTATION 

OPERATING PERMIT issued by the Airport Director, and (c) a valid 

California livery or commercial license plate on the front and rear of 

the vehicle that is registered with the Airport unless it is temporarily 

waived in writing by the Airport. 

(b) Drivers of limousines entering the Airport with passengers shall 

load and unload the passengers only at such locations 

designated by the Airport Director. 

(c) All limousines picking up passengers for hire at the Airport shall 

be by prior appointment or pre-arrangement with the passenger. 

Limousine drivers picking up customers shall follow the 

procedures established in Section 4.7(B). 

(d) All limousine permittees not adhering to the Airport’s limousine 

procedures shall be subject to both administrative sanctions 

and administrative fines as set forth in the Permit by the Airport 

Director, as well as fines as set forth in Section 14 of the Rules 

and Regulations. 

(e) All limousine companies with pre-arranged customers are 

permitted to pick up and drop-off at the Airport. Limousine 

drivers and company representatives are required to have a 

legible waybill with them at all times indicating the driver and 

representative's name, the name and phone number of the 

limousine company including California Public Utilities 

Commission PSC or TCP certificate numbers, the vehicle 

license plate, the name and address of the person requesting 

the charter, the date and the time the charter was arranged, the 

driver's name, the number of persons in the party and names of 

every passenger to be met or dropped off, the airline name, the 

flight number, and scheduled flight arrival time of the 

passenger(s) to be picked up or dropped off at the Airport, and 

the points of origin and destination. 

(f) All limousine drivers and company representatives, whose 

company holds a COMMERCIAL GROUND TRANSPORTATION 

OPERATING PERMIT, and who have arrived at the Airport to 

pick up pre-arranged passengers, may proceed to the Airport 

garage and park in the area designated for limousine parking. 

Limousine drivers are prohibited from circling or looping the 

terminal roadways excessively to pick up passengers. 

28


(g) All limousine drivers and company representatives who have 

arrived at the Airport to pick up passengers shall, upon request, 

present a valid waybill to any police officer or representative of 

the City and County of San Francisco. All limousine drivers and 

any company representatives in the terminal buildings must wear 

a visible identification card issued by the company that includes 

the company’s PSC and TCP certificate numbers, a color 

photograph of the employee, and the employee’s name. After the 

driver or representative makes contact with passenger(s) listed 

on the waybill, the driver may board the passenger(s) into the 

limousine either in the designated limo parking area of the garage 

or at an area designated by the Director. 

(h) Permitted stretch limousines (i.e. vehicles exceeding 20 feet) 

must pick-up only in designated zones authorized by the Airport 

Director. 

(i) Solicitation: Limousine drivers are prohibited from soliciting 

customers anywhere on Airport property 

(j) Trip Fee 

(2) Permit Required 

A trip fee shall be paid to the Airport for vehicles owned and 

operated by limousine permittees. Trip fees shall be set by the 

Airport Commission. The trip fees shall be charged for each trip 

in each month. 

Trip fees for those charter sport utility vehicles of standard or 

extended length and/or Airport- approved vans equipped with 

aftermarket accessories to provide luxury appointments similar 

to those found in luxury limousines approved by the Airport to 

be included in a permittee’s Airport limousine permit, shall be 

assessed at the same rate as limousines for each trip in each 

month. 

Limousine operators operating with Airport-approved sport utility 

vehicles of standard or extended length and/or Airport-approved 

vans equipped with aftermarket accessories to provide luxury 

appointments similar to those found in luxury limousines shall 

be required to pay vehicle inspection fees set forth in Section 

4.7(A)(12) of the Airport’s Rules and Regulations prior to 

receiving new Airport operating decals. 

The Airport Director may impose a trip surcharge or other 

penalty if an operator fails to meet any transportation-related 

goals established by the Airport Commission. 

Operators may be required by the Airport Director to pay trip 

fees in advance. 

An annual registration fee will be charged as determined by the 

Airport Director. 

29


(C) Courtesy Vehicles 

(a) The Airport Director is authorized to issue COMMERCIAL 

GROUND TRANSPORTATION OPERATING PERMITS to all 

those required by this section to obtain such permits. Revocation 

of the COMMERCIAL GROUND TRANSPORTATION 

OPERATING PERMIT of any individual limousine operator may 

be appealed to the Airport Commission. Such appeal must be 

initiated by filing a written request with the Airport Commission 

Secretary within ten (10) days of receipt of the notice of 

revocation. Permittee’s request shall specifically state the 

grounds upon which the appeal is based. 

(b) All limousine operators holding a COMMERCIAL GROUND 

TRANSPORTATION PERMIT must register their vehicles 

pursuant to Section 4.7(A)(3). 

(c) All limousine operators holding a COMMERCIAL GROUND 

TRANSPORTATION OPERATING PERMIT shall pay per trip 

fees as directed in Section 4.7(B)(1)(j). 

(1) Headways 

(a) Every operator of a courtesy vehicle shall maintain average 

headways between its courtesy vehicles at a level prescribed by 

the Airport Director. 

(b) Any planned decrease in headway times from these Rules and 

Regulations must first receive Director's prior written approval 

not less than seventy-two (72) hours before such change. The 

Airport Director reserves the right to accept, reject or modify the 

request. 

(c) "Violation" is operation of vehicles on City's roadways leading to 

and from the Terminal Building Complex at a frequency greater 

than prescribed herein. Frequency shall be determined by AVI 

records or by City surveying the arrival time(s) of each individual 

operator's vehicle(s) at the first permitted outside stop at 

Terminal 1 ("looping" vehicles shall be counted). 

(d) The Airport Director may impose reasonable methods of 

enforcement against any operator for violation of that operator's 

headways, which may include the following: 

(i) An administrative fine of $250.00 per violation or an 

amount as otherwise determined by the Airport Director, 

for each ascertained company violation. 

(ii) Institution of headway penalties, which may include a 

temporary or permanent increase in the headway times 

between operator's courtesy vehicles. 

(iii) Such other penalties as the Airport Director may 

reasonably determine as necessary to ensure future 

compliance with this section. 

30


(e) The Airport Director will devise a reasonable, objective method 

of review to ascertain any such ground transportation operator's 

headways from time to time. Such method of review will 

reasonably take into account peak traffic times, holiday periods 

and the like. 

(2) Trip Fee For Courtesy Vehicles And Commercial Ground 

Transportation Permittees (Excluding Limousines): 

(D) Taxicabs 

A trip fee shall be paid to the Airport for vehicles owned and operated by 

Commercial Ground Transportation and Courtesy Operator Permittees 

unless otherwise exempted by the Airport Commission. Trip fees shall 

be set by the Airport Commission. The trip fees shall be charged for 

each trip in each month. 

The Airport Director may impose a trip surcharge or other penalty if an 

operator fails or other transportation-related goals established by 

Commission. 

Operators may be required by the Airport Director to pay trip fees in 

advance. An annual registration fee will be charged as determined by 

the Airport Director. 

Each off-Airport rental car company that utilizes Airport facilities, 

including the Airport roadways, terminals, the Rental Car Facility, and 

other structures and services, shall pay to the Airport, a trip fee and an 

annual registration fee as determined by the Airport Director, in addition 

to a monthly privilege fee based upon revenues as set by the Airport 

Commission. 

(1) Definitions 

Whenever used in Section 4.7, the following terms shall have the 

meanings set forth below. 

(a) “Taxicab” shall mean a motor-propelled passenger-carrying 

vehicle of a distinctive color or colors of an appearance 

customary for taxicabs in the United States operated at rates 

per mile or upon a waiting time basis or both, equipped with a 

taxi meter, and used for the transportation of passengers for 

hire over and upon the public streets and highways, not over a 

defined route but in accordance with and under the direction of 

the person hiring such vehicle as to the route and destination. 

Taxicabs exclusively powered by electric, natural gas or other 

alternative fuels to either diesel fuel or gasoline as approved by 

the Airport Director shall be considered clean fuel vehicles. 

(b) “Taxi Meter” shall mean an instrument or device in working 

order attached to a taxicab by means of which the charge 

authorized for the hire of such taxicab is mechanically 

calculated either on a basis of distance traveled or for waiting 

time or a combination thereof, which charges are indicated 

upon such instrument or device by means of figures in dollars 

and cents. 

31


(c) 

(d) 

(e) 

(f) 

(g) 

(h) 

(i) 

(j) 

(k) 

(l) 

Airport Commission's Rules and Regulations 

“Taxi Stand” shall mean a location at San Francisco 

International Airport designated by the Airport Director for the 

use of taxicabs while waiting to be hired. 

“Taxicab Lot” shall mean an area designated by the Airport 

Director where taxicabs stage prior to moving to taxi stand. 

“Taxicab Line” shall mean the line of taxicabs in a taxicab lot 

or at a taxicab stand. 

“Certified for Airport Service” shall mean that a taxicab as 

defined herein has met the requirements as contained herein, 

including but not limited to an annual inspection, and is certified 

to operate as a taxicab along and upon the roadways at San 

Francisco International Airport. 

“Certification Decal” shall mean the sticker issued by San 

Francisco International Airport to a taxicab which is certified for 

Airport service. 

“Inspection” shall mean a visual and physical inspection of a 

taxicab with an Airport operating permit as defined in Section 

4.7(A)(12)(a) and 4.7(A)(12)(b). 

“Jumping a Taxicab Lot” shall mean driving a taxicab without 

passengers onto the lower terminal roadway or waiting in any 

passenger loading zone in the terminal area without first having 

entered the taxicab lot, paying the taxicab trip fee as designated 

by the Airport Director, and obtaining a taxicab pass when 

required, during taxicab lot operating hours. 

“Taxicab Pass” shall mean a card in the form specified by the 

Airport Director issued to the driver of a taxicab within or upon 

leaving the taxicab lot. 

Reserved for future use. 

“Municipal Transportation Agency Hearing” shall mean a 

proceeding before the San Francisco Municipal Transportation 

Agency ("MTA"), initiated for the purpose of determining 

whether the certification issued by the Airport Commission to 

operate a public vehicle for hire at the Airport should be revoked 

or suspended. 

(i) Violation of any provisions of Section 4.0 of these Rules 

and Regulations may result in a MTA Hearing and the 

imposition of penalties as follows: 

a. First Violation: Suspension of certification 

permit for a period of seven (7) days. 

b. Second Violation: Suspension of certification 

permit for a period of fourteen (l4) days. 

c. Third Violation: Revocation of certification 

permit. 

32


(ii) a. A taxi driver shall have the right to appeal any 

suspension or revocation of his or her 

certification permit. 

b. All such appeals shall be heard by the MTA. 

Hearings shall be held at a convenient place as 

designated by the MTA. The taxi driver 

involved shall be given three (3) days prior 

written notice of the time and place of the 

hearing. 

c. At the hearing, relevant and material testimony 

and evidence shall be received and considered 

by the MTA. All witnesses shall be subject to 

cross-examination. 

d. At the conclusion of the presentation of 

testimony and evidence, the MTA may affirm, 

modify or set aside the suspension or 

revocation. The decision of the MTA shall be 

final. 

(m) "San Francisco Taxicab" shall mean a taxicab as defined 

herein whose operation is regulated by the City and County of 

San Francisco. 

(n) “Taxicab Smart Card” shall mean an electronic card issued by 

the Airport permitting taxicab drivers to enter and exit the 

Airport’s taxicab staging and dispatching facilities. 

(o) “Taxicab Smart Card System” shall mean the automated 

system that the taxicab drivers interact with using their Taxicab 

Smart Cards and that automates taxicab operations and trip fee 

payments at the Airport. 

(2) All taxicab drivers shall comply with the provisions of Section 4.0 of 

these Rules and Regulations at all times when operating on or at the 

Airport. Taxicab drivers failing to comply with Section 4.0 may be fined 

under Section 14.0 of these Rules and Regulations or may have 

restrictions imposed pursuant to the Taxi Curbside Management 

Program Operations Procedure Manual. 

(3) While operating on or at the Airport, each San Francisco taxicab shall 

have affixed to the right and left rear rooftop quarter section a 

certification decal and an operating electronic Automatic Vehicle 

Identification and counting device issued by the Airport affixed to the 

taxicab’s rooftop. Said decal and Automatic Vehicle Identification and 

counting device shall remain the property of the Airport and upon 

suspension or revocation of certification shall be immediately 

surrendered to the Director. 

(a) The Director is authorized to issue certification decals to 

taxicabs which: 

33


(i) Meet the inspection requirements set forth in Section 

4.7(D)(1)(h). 

(ii) Have a State of California Department of 

Transportation Weights and Measures seal affixed to 

the taxi meter. 

(iii) Have automobile liability insurance coverage in the limits 

required for taxicabs by City and County of San Francisco. 

(iv) Have an operating electronic Automatic Vehicle 

Identification and counting device issued by the Airport. 

The taxicab operator or driver shall not modify its 

vehicles or otherwise tamper with, alter, damage, or 

destroy the Automated Vehicle Identification and 

counting device so as to intentionally disable the 

device. 

(b) If at any time a taxicab fails to satisfy any of the requirements 

set forth in this subparagraph (a) its certification shall be 

suspended until such time as it satisfies such requirements. 

(c) Taxicabs so certified by San Francisco International Airport shall 

be subject to routine visual inspection by the Police as to the 

condition of the headlights, taillights, tires, glass, windshield wipers 

and other inspection items covered in Section 4.7(D)(1)(h). 

(d) The Airport Director may assess taxicab inspection fees. If a 

vehicle fails the initial inspection for safety reasons, or if a taxicab 

operator fails to keep an inspection appointment, the taxicab 

operator will be required to pay the reasonable cost of providing 

the service to the Airport for each additional inspection scheduled. 

(4) While operating on or at San Francisco International Airport, each driver 

of a taxicab shall have in his possession the following: 

(a) A valid A-card issued by the San Francisco Municipal 

Transportation Agency (San Francisco taxicabs only); 

(b) A valid taxicab badge issued by the San Francisco Municipal 

Transportation Agency (San Francisco taxicabs only). The 

badge must be worn on the driver’s outside garment. 

(c) A valid driver's license issued by the State of California; 

(d) A valid and accurate waybill for the taxicab which he or she is 

operating. The waybill shall contain the following: driver name, 

driver identification number, taxicab number, medallion number, 

vehicle license number, date, beginning time, the origin and 

destination for each trip, the charges for each trip, and the time 

of hire and discharge for each trip. The driver must record all 

trips to and from San Francisco International Airport at the time 

of transport; 

(e) A valid, current taxicab pass, when required by current 

operational policies, (for passenger pick ups during taxicab lot 

operating hours); 

34


(f) A valid certification decal issued by San Francisco International 

Airport affixed to the taxicab right and left rear rooftop quarter 

section (San Francisco taxicabs only). 

In addition, a valid taxicab medallion issued by the San 

Francisco Municipal Transportation Agency or its designee shall 

be displayed in San Francisco taxicabs as required by the City 

and County of San Francisco. 

(g) Current detailed street map(s) of San Francisco and San Mateo 

Counties or a functional GPS device. 

(h) 311 Notice must be placed within sight of a customer seated in 

the rear of the vehicle; 

(i) A photographic identification card with the driver's name, valid 

badge number and the taxicab company's name mounted in the 

vehicle and clearly visible to a passenger seated in the rear of 

the vehicle; 

(j) A valid vehicle registration issued by the State of California; 

(k) A valid and accurate schedule of rates permanently affixed to 

the interior of the taxicab; 

(l) A supply of receipts that meet the San Francisco Municipal 

Transportation Agency minimum standard to issue to 

passengers that provide space for the date, amount of fare 

paid, the driver’s name, the name of the taxicab company, and 

the vehicle number; 

(m) A valid Taxicab Smart Card issued by the Airport and registered 

to the particular driver to enter and exit the Airport’s taxicab 

dispatching lots (San Francisco taxicabs only); 

(n) A manual credit card transaction device and forms, as long as 

required the SFMTA; 

(o) Current hardcopy of the San Francisco Municipal 

Transportation Agency Taxicab regulations, when in print by the 

SFMTA and available to taxicab drivers.; 

(p) Working flashlight and ballpoint pens with black or blue ink; 

(q) San Francisco Paratransit manual trip ticket forms. 

(5) Each driver of a taxicab, upon demand by an officer of the Police 

Department or a representative of the Airport Director, including 

employees of the Airport’s Curbside Management Program and Airport’s 

Parking Management Program, shall present for inspection each of the 

items specified in paragraph (4) above. 

(6) The following conduct by taxicab drivers is prohibited: 

(a) Refusing to convey a passenger at a taxi stand to the destination 

he or she requests; 

35


; 

(b) 

(c) 

Possession of any of the items specified in Section 4.7(D)(4) in 

an altered or fictitious form; 

Leaving a taxicab unattended on a taxicab stand or while it is 

one of the first ten (10) taxicabs in any taxicab line; 

(d) Failing to reset the taxi meter upon completion of each separate 

fare; 

(e) Failing to use the most direct route on any trip, unless otherwise 

specifically requested by the passenger; 

(f) Refusing to transport any passenger's luggage, possessions, or 

wheelchair which can be accommodated in passenger, driver or 

trunk compartments of the taxicab; 

(g) Failing to have a taxi meter in working order; 

(h) Refusing to comply with the lawful directions of Airport Officials 

including Police, Curbside Management Program personnel 

and the Airport's designated garage managers, leads, and 

guards. 

(i) Refusing to convey a passenger who wants to pay their fare 

using a credit card or refusing to accept a credit card to pay a 

fare. 

(j) Failing to comply with the Airport’s Taxicab Smart Card System 

rules as established and amended by the Airport Director. 

(7) All taxicabs operating at San Francisco International Airport shall have 

automobile liability insurance coverage in the limits required for taxicabs 

by the City and County of San Francisco. Proof of such coverage must 

be submitted to the San Francisco Airport Commission and/or its agents. 

The Airport Commission shall be notified immediately of any change, 

cancellation or modification of such coverage. 

(8) (a) Every taxicab driver shall make a visible check of the interior and 

trunk of the taxicab at the conclusion of each trip to determine if 

any property has been left behind by the previous passenger. 

(b) Drivers of public passenger vehicles for hire shall promptly 

report to the Police within 24 hours all property found in their 

vehicles. 

(9) Taxicab Loading and Unloading 

All taxicabs shall load and unload passengers only in those areas 

designated by the Director. 

(10) Passenger pick up by taxicabs licensed by a jurisdiction other than the 

City and County of San Francisco is allowed only under the following 

conditions: 

(a) The pick up is pre-arranged with the passenger(s); 

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(b) The taxicab driver is in possession of a passenger waybill 

containing the passenger’s name, the number of passengers in 

the party, the location of the pick-up, and the scheduled time of 

pick up. 

(11) Trip Fees 

Trip fees for Airport-authorized taxicabs shall be set by the Airport 

Commission. 

The Airport Director may impose a trip surcharge or other penalty if an 

operator fails to meet transportation-related goals established by 

Commission. 

(E) Conduct on Airport Roadways 

The provisions of Section 4.7 of these Rules and Regulations shall apply and, in 

addition, the following activities by all Commercial Operators of Ground 

Transportation services, including limousines and sedans, are prohibited, and 

shall subject the permittee or operator to penalties as specified in Section 14 of 

these Rules and Regulations: 

(1) Jumping a taxicab lot or bypassing a holding lot or ticket collection area 

before leaving the Airport; 

(2) Picking up or discharging passengers or their baggage at any terminal 

level other than those designated for such purpose; 

(3) Leaving the vehicle unattended, except in designated staging areas; 

(4) Failing to give, upon a passenger's request, an accurate receipt showing 

the date, the amount of fare paid, the driver's correct name, the name of 

the permittee or taxicab company, and the vehicle number, if any; 

(5) Failing to maintain the interior and exterior of the vehicle in a clean 

condition; 

(6) Littering of the staging area; 

(7) Providing false information to Airport Officials including Police, Curbside 

Management Program personnel, and the Airport's designated garage 

managers, leads, and guards; 

(8) The switching or altering of garage spitter tickets or any tickets issued 

by the Airport; 

(9) Displaying to an Airport Official a waybill in an altered or fictitious form; 

(10) Driving in a vehicle that does not bear a valid identification sticker and 

automatic vehicle identification and counting device (AVI transponder) 

issued by the Airport; 

(11) Solicitation of passengers on Airport property; except as otherwise 

provided by contract or permit with the Airport; 

(12) Recirculating on the upper level roadway; 

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(13) The use or possession of any alcoholic beverage while operating a 

vehicle on the Airport; 

(14) Failing to operate a vehicle in a safe manner as required by the 

California Vehicle Code; 

(15) Failing to comply with posted speed limits and traffic control signs; 

(16) Use of profane or vulgar language directed to or at the public, or Airport 

Officials, including the Police, Curbside Management Program personnel, 

and the Airport's designated garage managers, leads, and guards; 

(17) Any attempt to solicit payment in excess of that authorized by law; 

(18) Any solicitation for or on behalf of any hotel, motel, club or nightclub; 

(19) Any solicitation of any activity prohibited by the Penal Code of the State 

of California; 

(20) Failing to maintain a neat personal appearance as determined by the 

dress code set forth in Regulations governing taxicabs by the San 

Francisco Municipal Transportation Agency; 

(21) Operating a vehicle which is not in a safe mechanical condition or which 

lacks mandatory safety equipment as defined in the California Vehicle 

Code; 

(22) Disconnecting any pollution control equipment; 

(23) Use or possession of any dangerous drug or narcotic while operating a 

vehicle on Airport property; 

(24) Double parking; 

(25) Collecting fares in a loading or unloading zone; 

(26) Ground transportation solicitation shall mean engaging in any conduct or 

activity intended to or apparently intended to ask, implore or persuade a 

passenger to alter his or her previously chosen mode of ground 

transportation or specific ground transportation operator, except as 

otherwise provided by contract or permit with the Airport. 

(27) Loading or unloading customers at any zone not designated for that 

purpose; 

(28) Commercial vehicles providing ground transportation services shall have 

a visible destination sign displayed on the front or sides of each vehicle; 

(29) Parked vehicle that does not bear a valid identification sticker and 

automatic vehicle identification and counting device (AVI transponder) 

issued by the Airport; 

(30) Operating on the Airport a vehicle which has not passed the Airport's 

annual inspection or reinspection as required in Section 4.7(A)(12) is 

prohibited; 

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(31) Use of the Airport’s white loading zones by an auto rental firm to pick up 

or drop off customers in rental vehicles is prohibited unless the 

customer is physically handicapped; 

(32) Urinating in any area of the Airport other than a toilet in a portable or 

permanent restroom; 

(33) Intentionally feeding, approaching, disturbing, frightening, hunting, 

trapping, capturing, wounding, killing or disturbing any wild bird, 

mammal, reptile, fish, amphibian or invertebrate within the Airport; 

(34) Tampering with or altering a clean fuel vehicle to allow it to be operated 

as a conventional diesel fuel or gasoline-powered vehicle is prohibited; 

(35) Substituting conventional diesel fuel or gasoline for an alternative fuel 

approved by the Airport Director on a clean fuel vehicle is prohibited. 

4.8 VEHICLE AND DRIVER REGULATIONS ON SECURED AREA/AIR OPERATIONS 

AREA (AOA) OR AS AIRPORT PERMITTEE 

(A) Drivers 

(1) No vehicle shall be operated on the Secured Area/Air Operations Area 

unless: 

The driver thereof is licensed to operate such vehicle by the Department 

of Motor Vehicles of the State of California. The driver's license required 

under this section shall be the same as required by the Department of 

Motor Vehicles on any public road or highway. 

In addition, such driver must successfully pass a written test on Airfield 

Driving Rules and be licensed by the Airport to operate a vehicle on the 

Secured Area/Air Operations Area. 

DR – Vehicle Driver 

TF – Towing/Fueling Operator 

TG – Driver/Tow Operator 

FL – Fueling Operator 

Tenants who perform fueling services must have an approved FAA 

training program for their employees. Employees who perform fueling 

services must receive a certificate from the Security Access Office. 

(2) No person operating or driving a vehicle upon the aircraft ramp shall 

drive at speed greater than ten (10) miles per hour (5 mph within 

baggage make up area), or at such a rate of speed as to endanger any 

aircraft, vehicle, or personnel. Factors including, but not limited to, 

weather and visibility shall be taken into consideration when determining 

safe operating speed. 

(3) No vehicle shall pass between an aircraft and passenger terminal or 

passenger walkway when the aircraft is parked at a gate position, except 

those vehicles servicing the aircraft. No vehicle shall enter the envelope 

of an aircraft-occupied gate. All other vehicles must drive around the 

aircraft away from the passenger loading gates and walkway. 

39


Ground vehicles shall not pass between an aircraft and any member of the 

associated push back crew unless so directed by a member of the crew. 

(4) No vehicle shall enter the airfield area unless clearance and permission has 

been obtained from Airport Operations nor shall any vehicle enter a taxiway 

or cross a runway unless equipped with a two-way radio in communication 

with and having obtained clearance from the Control Tower. 

(5) Prior to entering onto any runway, taxiway, or apron area, ground traffic 

shall yield right-of-way to taxiing aircraft and aircraft under tow in all cases. 

(6) Except as authorized by the Airport Director, vehicular traffic on the 

aircraft ramp shall use the service roadway. 

(7) Persons operating vehicles in or upon the Airport ramp or apron shall 

display a valid ramp access permit issued or approved by the Airport 

Director. 

(8) No person shall operate any motor vehicle which is in such physical or 

mechanical condition as to endanger persons or property on the Secured 

Area/Air Operations Area. 

(9) A guideman is required whenever the operator's vision is restricted. 

(10) Fuel trucks shall not be driven under any boarding area or under the 

east or west underpass. 

(11) No fuel truck shall be brought into, stored, or parked within 50 feet of 

any Airport terminal building or other Airport structure unless authorized 

by the Airport Director. 

(12) Tractor and/or container carriers shall tow no more carts, pods, igloos or 

ULD containers than are under control, tracking properly, and safe. 

(13) Ramp vehicles and equipment shall be parked only within a tenant's 

own area and in approved marked parking stalls. 

(14) No person shall operate any vehicle that is overloaded or carrying more 

passengers than for which the vehicle was designed. In addition, no 

person will ride on the running board or stand up in the body of a 

moving vehicle. 

(15) Vehicle operators shall not park vehicles under any passenger loading 

bridge. 

(16) No person shall park, or leave unattended, vehicles or other equipment 

that interfere with the use of a facility by others or prevent movement or 

passage of aircraft, emergency vehicles, or other motor vehicles or 

equipment. 

(17) Vehicle operators shall not operate vehicles in a reckless or careless 

manner. A reckless or careless manner is one that intentionally or 

through negligence threatens the life or safety of any person or 

threatens damage or destruction to property. 

40


(18) No person shall operate a vehicle or other equipment within the 

Secured Area/Air Operations Area (AOA) while under the influence of 

alcohol or any drug that impairs, or may impair, the operator’s abilities. 

(19) Each vehicle operator is responsible for the activities of his or her 

passengers while within the Secured Area/Air Operations Area (AOA). 

(20) Each vehicle operator using an airport perimeter (security) gate shall 

ensure the gate closes behind the vehicle prior to leaving the vicinity of 

the gate. The vehicle operator shall also ensure that no unauthorized 

vehicles or persons access to the Secured Area/Air Operations Area 

(AOA) while the gate is open. 

(21) No person shall park a vehicle or equipment within 10 feet of a fire 

hydrant, standpipe, or aircraft fire extinguisher, or in a manner that 

prohibits a vehicle from accessing these fire suppression units. 

(B) Vehicles 

(1) No vehicle shall be operated unless it is registered in the State of 

California. 

(2) Any vehicle operated on the Secured Area/Air Operations Area or as 

Airport permittee must have liability insurance as required by the Airport 

Director. 

(3) Only vehicles authorized by the Airport Director shall drive on 

operational service roads to include cart, access, perimeter or vehicle 

service roads. All others are prohibited, as indicated by signs posted 

and maintained by the Airport Commission. Unless authorized by the 

Airport Director, oversized vehicles which must deviate from the 

roadway system to reach their destination are required to have an 

escort from Airport Operations. 

(4) Carts or pieces of equipment being towed or carried after darkness 

must have either rear reflectors or rear lights. 

(5) All vehicles and equipment operated on the Secured Area/Air Operations 

Area (AOA) must have a magnetic, stenciled, or painted logo and 

number at least 8 inches in height marked on both exterior sides. 

(6) No vehicle shall be permitted in or upon the Secured Area/Air Operations 

Area unless it is in sound mechanical condition with unobstructed 

forward and side vision from the driver’s seat. 

(7) Unless authorized, any vehicle operating on a ramp or across taxiways 

or runways must be equipped with emergency lights or under positive 

escort while operating during darkness or periods of low visibility. 

(8) Trailers shall not be permitted on the Airport ramp or apron areas, unless 

they are equipped with reflectorized markings and shall be equipped with 

proper brakes so that when disengaged from a towing vehicle, neither 

aircraft blast nor wind will cause them to become free rolling. Positive 

locking couplings shall be required for all towed equipment. 

(9) Upon application to the Airport Director by the owner of a vehicle 

exclusively operated on the premises of the Airport, an identifying 

41


number shall be assigned to that vehicle which together with the initials 

"S.F.I.A.", shall be displayed prominently on the vehicle in the manner 

prescribed by the Director. 

(10) Fueling units shall be operated only by qualified persons instructed in 

the methods of proper use and operation. Such operator shall be at the 

dead man switch when such unit is being operated. 

(11) Every fueling unit shall be provided with signs visible from the outside 

and showing the name of the firm or corporation operating said unit and 

the type of fuel contained therein, and in accordance with DOT and 

NFPA #704. 

(12) Fueling units shall be loaded only at an approved loading platform 

except when defueling. 

(13) Any motorized vehicles authorized for use in the Secured Area/Air 

Operations Area designed for and or used in the support of airline or 

aircraft operations including crew, employee or passenger transport 

exclusively powered by electric, natural gas or other alternative fuels to 

either, diesel fuel or gasoline as approved by the Airport director shall 

be considered clean fuel vehicles. 

(C) Refueling Vehicles 

All tenants and vendors are required to inspect aircraft and automotive refueling 

vehicles operated on the airfield. Any refueling vehicle with embedded ignition 

keys or ignition starter buttons must be converted to a removable key ignition 

starter. Refueling vehicle ignition keys must be under positive control whenever 

the vehicle is left unattended. 

San Francisco Fire Department – Fire Marshal and Airport staff will inspect 

refueling vehicles for compliance and escort non-complying vehicles off the 

airfield. 

(D) Vehicle Accidents 

Operators of vehicles involved in an incident on the Secured Area/Air 

Operations Area (AOA) that results in injury to a person or damage to an 

aircraft, airport property, or another vehicle shall: 

(1) Immediately stop and remain at the scene of the incident. 

(2) Render reasonable assistance, if capable, to any person injured in the 

incident. 

(3) Report the incident immediately to Airport Communications via Airport 

local 6-2323 or (650) 876-2323, or dial 911 from an Airport or cell 

phone, if possible. 

(4) Provide and surrender the following to any responding Airfield Safety Officer 

and/or San Francisco Police Department Officer: name and address, Airport 

identification card, State drivers license, and any information such personnel 

need to complete a motor vehicle accident report. 

4.9 VEHICLE AND DRIVER ENHANCED SAFETY PROGRAM 

42


If a vehicle operator/driver or owner receives a written citation/admonishment for 

violation of any provision of Section 4.8, the driver will have fourteen (14) calendar days 

from the date of the violation to submit a written appeal with an explanation for 

reconsideration of the issuance of the admonishment directed as follows: 

Manager, Airfield Operations 


P. O. Box 8097 

San Francisco, CA 94128-8097 

If the citation/admonishment is not revoked, progressive enforcement action including, 

but not limited to, the following will be taken: 

(A) Driver Violations 

1 st Offense: Upon receipt of written citation/admonishment and letter to 

driver’s employer/vehicle owner, driver is required to complete a 2-hour 

driver training class designated by Airport at driver’s expense. 

2 nd Offense within 12 months of 1 st offense: Upon receipt of written 

citation/admonishment and letter to driver’s employer/vehicle owner, 

driver is required to complete a 2-hour driver training class designated 

by Airport at driver’s expense and driver’s AOA Access badge and 

driving privileges will be suspended for one day on the day of training. 

3 rd Offense within 12 months of 1 st offense: Upon receipt of written 

citation/admonishment and letter to driver’s employer/vehicle owner, 

driver is required to complete a 2-hour driver training class designated 

by Airport at driver’s expense and driver’s AOA Access badge and 

driving privileges will be suspended for three days including the day of 

training. 

4 th Offense within 12 months of 1 st offense: Driver shall permanently 

lose driving privileges at Airport. 

(B) Vehicle Violations 

1 st , 2 nd , or 3 rd Offenses within 12 months of 1 st offense: Upon receipt of 

written citation/admonishment, vehicle owner is required to have 

vehicle/ equipment repaired and then inspected and approved by Airport 

Operations at owner’s cost (including cost of inspection fee). 

4 th Offense within 12 months of 1 st offense: Vehicle/equipment shall be 

permanently removed from owner’s vehicle/equipment inventory at SFIA. 

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8.1 GENERAL 

RULE 8.0 

AIRPORT ENVIRONMENTAL STANDARDS 

All businesses operating at San Francisco International Airport must operate in an 

environmentally responsible way by conserving resources, preventing pollution, and 

purchasing and/or using “green” products and supplies. 

In support of the San Mateo County Green Business Certificate Program, the Airport 

Director encourages businesses to contact San Mateo County Department of 

Environmental Health, and complete the needed audit requirements to secure a Green 

Business Certificate for the SFO operations. Additional information about the San 

Mateo County Green Business Certificate Program is provided at: 

www.recycleworks.org/green/business/index.html. 

8.2 CLEAN AIR VEHICLES 

Phase in clean air vehicles to convert vehicles (e.g. trucks, tugs, etc.) to clean burning 

fuels, biodiesel, Compressed Natural Gas (CNG), propane or electric engines, as soon 

as practicable or as required by law; provide incentives for employees to use public 

transportation for commute or vanpool commute options. 

8.3 GENERAL WASTE WATER OPERATIONAL REQUIREMENTS 

These Rules and Regulations shall apply to all tenants, subtenants, service providers, 

and contractors, when operating on Airport property, and who shall comply with the 

following when performing their permitted operations which generate discharges into 

stormwater, sanitary sewage, and industrial wastewater collection systems, affecting the 

operations of the Airport’s Mel Leong (Wastewater) Treatment Plant (MLTP) facility, 

affecting the health of the Airport community or of the San Francisco Bay: 

1. Tenant shall manage and perform permitted operations at any site for which it is 

permitted and responsible in such a manner to prevent any pollutant or 

unauthorized discharges entering the Airport’s storm water, sanitary and 

industrial wastewater collection systems or contributing to the degradation of the 

San Francisco Bay. 

2. All operations shall be performed in acknowledgement of the Airport’s current 

Regional Water Quality Control Board (RWQCB) issued Final Order No. R2 

2007-0058, Sanitary NPDES Permit # CA0038318, effective October 1, 2007, 

and Final Order No. R2-2007-0060, Industrial Wastewater NPDES Permit # 

CA0028070, effective October 1, 2007, NPDES Permit No. CA0038849, Final 

Order No. R2-2007-0077; and any subsequent modifications to these orders. 

Copies of the current orders shall be posted at the Airport’s website. 

3. Whenever a pollutant or illicit/unauthorized discharge of any kind occurs at any 

location within the Airport, the tenant, in addition to taking proper spill 

containment actions, shall immediately contact the Airport’s Emergency 

Communications number at (650) 876-2323, notify the Airport’s and tenant’s 

management personnel, and safely maintain a presence at the spill site. 

4. Tenant shall strive to be in constant compliance with Airport’s Bay Pollution 

Prevention Compliance Program that incorporates employee training, pollution 

prevention and operational pretreatment in order to assure that permitted 

61


discharges go to the proper waste water collection system and that only rain 

goes down the storm drain. 

5. Tenant shall develop, implement and maintain an active and effective pollutant 

minimization program in accordance with RWQCB directives to the Airport. 

6. Tenant shall respond promptly to Airport SWPPP surveys and inquiries that 

seek to resolve water quality, program compliance, or regulatory agency permit 

concerns. 

7. The Airport retains the right to sample and characterize the wastewater 

discharge at a tenant’s point of connection to any of the Airport’s collection 

systems, and to go even further upstream in the system within the tenant’s area, 

to track the source of pollutants as necessary, or to direct the tenant to perform 

such tasks and to report the results to the Airport. 

8. Except as hereinafter provided, no tenant shall discharge or cause to be 

discharged into any of the Airport’s sanitary sewer, industrial waste sewer, or 

storm water collection and treatment system any of the following: 

A. Any liquid or vapor having a temperature higher than 120 o F. 

B. Any water or waste containing more than 120 mg/L of fat, oil, or grease 

coming from food preparation or food service ware cleaning. 

C. Any waste containing gasoline, benzene, naphtha, fuel oil, petroleum, 

jet fuel, waste oil, or other flammable, hazardous, or explosive solid, 

liquid, or gas. 

D. Any food preparation garbage. All shredded food preparation garbage 

should otherwise be disposed of as solid waste. 

E. Any solid debris such as ashes, cinders, sand, mud, straw, shavings, 

metals, glass, rags, rugs, feathers, tar, plastic, wood, paunch, manure, 

or any other solid or viscous substances capable of obstructing or 

interfering with the proper operation of the Airport’s collection and 

treatment systems. 

F. Any process waters or waste containing a toxic or poisonous substance, 

in sufficient quantity to injure or interfere with the sewage or industrial 

waste treatment plant processes, or to constitute a hazard to humans, 

animals, public or private property, or to create any hazard to the 

treatment plant effluent or the receiving water of the Bay. 

G. Any noxious or malodorous gas, or substance in a quantity capable of 

creating a public nuisance. 

H. Any waste containing measurable and harmful amounts of radioactive 

substance. 

I. Any unauthorized discharge capable of, or causing damage, create an 

upset, or pass thru untreated, to any of the Airport’s wastewater 

collection and treatment systems. 

J. Any hazardous material or hazardous waste, sediment or debris that 

would obstruct or interfere with the proper and effective operation of any 

Airport collection system. 

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8.4 SANITARY SEWAGE 

K. Any material discharge which would enter the Airport’s collection system 

but pass through the treatment system, causing a discharge which 

results in a violation of any regulatory agency’s permit or standards, 

where that agency has jurisdiction over the Airport. 

L. Tenant is responsible to contact the Airport at (650) 876-2323 

immediately when becoming aware of an unauthorized or illicit 

discharge violation, to provide directive assistance to the first responder, 

and to take all reasonable containment actions. 

1. Authorized discharge limits into the Airport’s sanitary sewage collection system 

are as listed in Table 8(A). 

2. Tenant shall not allow or cause an illicit or unauthorized product discharge into 

the sanitary wastewater collection systems through floor drains, toilets or any 

other access port of these systems. Tenant shall maintain verifiable records of 

such product disposal. 

3. No unapproved or unauthorized collection device or piping may be connected or 

cross-connected into the Airport’s sanitary sewage collection system. Tenant is 

responsible to promptly notify Airport upon discovery of such a condition. 

4. Sanitary sewage only shall be discharged into the sanitary sewage collection 

and treatment system. No industrial waste effluent or storm water effluent shall 

enter any sanitary sewer collection system. Nor shall any tank, bucket, or other 

container containing petroleum hydrocarbons or industrial waste be emptied into 

any toilet, sink, sump, or other receptacle connected to the sanitary sewer or the 

storm drain system. 

5. No discharge to the sanitary sewage collection system shall be permitted that 

contributes to unacceptable Biochemical Oxygen Demand (BOD) levels in the 

waste stream, exceeding the limit as listed in Table 8(A). 

6. Any Food Preparation Facility including restaurants shall be responsible to 

properly size and maintain the Fats, Oils, and Grease (FOG) trap or interceptor 

connected to their wash water process discharge and shall maintain accurate 

and complete records of their maintenance program. 

7. No cooking process oils or greases, new or used, shall be discharged into the 

sanitary or industrial waste collection system. Neither floor drains nor 

lavatories shall be used to dispose of cooking grease or food waste product. 

8. Food preparation operator shall use all necessary pretreatment to remove solid 

debris, including food waste, from entering the sanitary or industrial waste 

collection systems. 

9. Food preparation operator shall see that dishwasher discharges directly only to 

sanitary sewer line and does not discharge through grease trap or grease 

interceptor. 

10. No concentrated sanitary system chemical or process component shall be 

discharged into the Airport’s sanitary sewage collection system without prior 

written approval from the Airport. 

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11. Portable sanitary discharge operations such as aircraft lavatory collections shall 

discharge only at permitted locations and shall be operated in a careful and 

efficient manner such that the disposal site is acceptably maintained and spills 

do not escape the disposal site. 

12. Tenant responsible for an unauthorized and unacceptable lavatory discharge 

shall be responsible for the cost of all cleanup and recovery. Operational 

personnel shall be trained in the proper and careful operation of the equipment 

and material. Repeated violations shall be cause for revocation of lavatory 

service operating permit. 

8.5 INDUSTRIAL WASTEWATER DISCHARGE 

1. Industrial waste in such concentrations that the resultant discharge will meet the 

requirements specified as listed in Table 8(A). below, shall only be discharged 

to the industrial waste system. 

2. The discharge limits for all heavy metals at a minimum shall be controlled by the 

limits listed in the Airport’s current National Pollutant Discharge Elimination 

System (NPDES) permit requirements issued by the Regional Water Quality 

Control Board and referenced and as posted in Table 8(A). (The Airport shall 

publish and update the compliance list and make it available upon request.) 

3. Tenant responsible to monitor and report industrial waste discharge to Airport’s 

collection system shall comply with proper sampling and analytical procedures 

that follow. 

4. Analytical method used must have the detection sensitivity to match the required 

limit of parameter being analyzed and shall be in compliance with the 

requirements of the appropriate regulatory agency. 

5. Toxicity – survival of test fish in 96-hour bio-assays of undiluted waste water 

using a 24-hour composite sample, 90% minimum. The above values apply to 

composite samples of the wastewater collected at hourly intervals over a period 

of not less than six (6) hours. 

Mg/L - milligrams per liter 

Ml/L/hr - milliliters per liter per hour 

6. The maximum allowable concentrations listed in Table 8(A), and other toxic or 

potentially toxic, substances are subject to change by the Airport as necessary 

to comply with the directives and regulations of the State Regional Water Quality 

Control Board. 

7. No industrial substance capable of upset or pass through of the Airport’s 

Industrial Waste Treatment Plant and causing a violation of the Airport’s 

Industrial Waste NPDES Permit shall be allowed to enter the Industrial Waste 

Collection System. 

8. Concentrated industrial waste that exceeds the Airport’s acceptance limits, 

including organic and petroleum oils, shall not be discharged to any system but 

shall be collected in approved tanks, bins or sumps and periodically removed 

from the Airport. On request, the tenant shall submit disposal reports to the 

Airport Director and such reports shall include time and date, amount of waste 

removed, by whom, and where disposed. Chain of custody and manifest 

64


documentation records shall be kept available for Airport inspection in 

compliance with regulatory agency requirements. 

9. All hazardous waste containers shall be properly marked and stored. Marked 

containers with inconsistent product and unmarked containers shall be subject 

to seizure by the Airport with all costs for characterization, handling and disposal 

borne by the responsible party. Secondary containment shall be provided, shall 

be tested in accordance with appropriate regulatory requirements, and shall be 

reliable, adequately sized and routinely serviced. 

10. Tenant operating any form of pretreatment equipment that discharges directly 

into the Airport’s Industrial Waste System shall routinely monitor, inspect and 

maintain such equipment in proper working order and operate such equipment 

within its operational limits. Tenant staff operating this equipment shall be 

trained and acceptably knowledgeable in its operation and maintenance. 

11. Tenant shall perform aircraft maintenance only in designated areas and shall 

have proper spill kits and industrial waste collection devices readily available at 

work site. 

12. Tenant shall immediately notify Airport Communications at (650) 876-2323 when 

determining that any equipment or procedure is not functioning in accordance 

with authorized operational and discharge parameters. 

8.6 STORM WATER 

1. All operations shall function such that no unauthorized discharge enters the 

Airport’s storm water collection system, and that only rain goes into the storm 

drain. 

2. No sanitary sewage, kitchen waste, putrescible organic waste, industrial 

process waste, solid debris or hazardous waste shall be discharged to the storm 

sewers. 

3. Tenant performing any industrial or sanitary process shall practice all 

appropriate measures to prevent and eliminate unauthorized and unacceptable 

discharge into the Airport’s storm water collection system. 

4. If an unauthorized discharge occurs, responsible tenant shall immediately 

contact Airport Communications at (650) 876-2323 and maintain presence at 

incident location to guide first responder. Responsible party shall promptly take 

all actions to identify and contain spill. 

5. Tenant shall maintain a current and accurate site storm drainage drawing. 

6. Tenant shall practice effective housekeeping to prevent any storm water carryoff 

of debris, trash, sediment, spillage, or contaminants into Airport’s storm drain 

collection system. 

7. The Airport reserves the right to impose to responsible party any and all fines 

and costs incurred to correct or resolve unacceptable conditions due to 

unauthorized discharge. 

8. Only clean storm water runoff shall be discharged to the Airport’s storm water 

drainage system. Any discharge of non-storm water product into the storm 

water drainage system is prohibited unless approved in writing by the Airport 

Director. 

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9. Tenant operating within the limits of the Airport shall submit for review a Storm 

Water Pollution Prevention Plan that is current, site specific pertinent to each 

local operation, and acknowledges tenant’s responsibility to protect the Bay. 

10. Tenant shall maintain on site and train staff to properly operate and maintain 

pollution prevention and pretreatment equipment as listed in submitted SWPPP. 

11. When appropriate, tenant shall have on site, have submitted a copy to the 

Airport, and is actively implementing a current and certified Spill Prevention 

Countermeasures and Control program. 

8.7 HAZARDOUS MATERIALS AND HAZARDOUS WASTE MANAGEMENT 

1. Tenant responsible for any unauthorized or accidental discharge of hazardous 

or toxic substances into any of the Airport’s storm, sanitary or industrial waste 

systems, or when any HazMat secure containment system is breached, shall 

immediately alert Airport Communications at (650) 876-2323, promptly upon 

incident discovery. 

2. Tenant shall take all necessary actions to identify and contain spilled material, 

protecting public health, public and Airport property, and to cooperate fully with 

Airport’s Emergency Responder or Incident Commander. 

3. Tenant shall comply with all hazardous waste handling requirements listed in 

Section 6.0 of these Rules and Regulations, and all local, state, and federal 

regulatory agencies’ rules. 

4. Tenant is responsible to properly collect, contain, sample, characterize and 

dispose of any hazardous wastes generated as a result of tenant’s operations, 

and to maintain chain of custody documentation and disposal manifest. 

5. Tenant is responsible to dispose of hazardous waste within the time period 

dictated by the appropriate regulatory agency. 

6. Tenant is responsible to maintain accurate and current inventory of all 

hazardous materials, and readily accessible Material Safety Data Sheets 

(MSDS). 

7. Tenant shall comply with Airport’s Integrated Pest Management (IPM) policy. 

8. Tenant shall not cause discharge in violation of Bay Area Air Quality 

Management District rules. 

9. Tenant shall properly collect, manage and dispose of Universal Waste and shall 

comply with current California Department of Toxic Substance Control 

regulations. 

10. Hazardous materials and hazardous wastes are as defined by CaOES / CIWMB 

/ CalOSHA / EPA / OSHA / DOT-PHMSA / NIOSH / CalCUPA / DTSC / RCRA, 

and listed in 49 CFR 172.101. 

11. Tenant shall publish and implement a list of Best Management Practices (BMP) 

to comply with these requirements. 

8.8 SPILLS AND CLEAN-UP RESPONSIBILITY 

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1. Tenant causing spill incident shall be responsible for protection of the Airport 

and the public; the prompt protection and clean-up of affected areas; all 

equipment, labor, material and remediation costs, and any fines or costs 

assessed by appropriate regulatory agency. 

8.9 DE-ICING POLICY AND PROCEDURES 

1. Air Carriers shall utilize all appropriate pollution prevention procedures and 

equipment including but not limited to spill kits, storm drain intrusion dams and 

covers and vacuum recovery or spill scrubber vehicles to protect the Airport’s 

storm, sanitary and industrial waste collection systems. 

2. Air Carriers shall maintain current and readily accessible site and procedure 

specific Storm Water Pollution Prevention Plans (SWPPP) that address Aircraft 

De-icing Fluid (ADF) usage and recovery. 

3. Air Carriers shall implement all appropriate SWPPP Best Management Practices 

(BMP) including but not limited to training, material storage, usage, recovery and 

disposal and record keeping. 

4. Air Carriers shall immediately notify SFIA Airport Communications at (650) 876 

2323 if there is any ADF discharge into the Airport storm, sanitary and industrial 

waste collection systems. 

5. Air Carriers are responsible for all costs associated with ADF recovery, 

mitigation, and fines that may be incurred by the Airport as a result of Air 

Carrier’s use or misuse of ADF. 

6. For a complete list of concentration limits for tenants discharging into SFIA 

Sanitary and Industrial Wastewater Systems, please contact Utility Engineering 

at (650) 821-7809. 

8.10 NON-COMPLIANCE 

1. Continued non-compliance with these rules and regulations will be cause for the 

Airport to recover all costs incurred by the Airport to correct any incident, and to 

consider the withdrawal of the tenant’s permit to operate on the Airport as stated 

in Section 2.2. 

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Appendix E 

Fee Proposal 

The Proposer hereby submits the following Management Fee Proposal. The Proposer 

acknowledges and agrees as follows: 

The amount set forth below shall constitute full compensation to the Proposer for any and 

all management fees, profit, overhead and nonreimbursable costs (direct or indirect), 

associated with the performance of services under this Contract. An itemized list of 

reimbursable and non-reimbursable costs is provided in Appendix B – Agreement for 

Professional Services (see “Appendix B – Calculation of Charges”). 

The Management Fee shall include all costs associated with all principals, managers and 

assistant managers. The Management fee shall not change for the entire initial contract 

term of 43 months. The Contractor shall invoice the City for payment of the 

Management Fee on a regular monthly basis. For example, if the total management fee 

for the contract term is $4300, the monthly management fee amount will be $100. 

For any extended term of the Contract, the Contractor shall be entitled to a monthly 

Management Fee amount not to exceed the original regular monthly payment amount. 

x 43 MONTHS = 

Monthly Management Fee Amount Total Management Fee 

AIR-590 (11-07) E-1 June 5, 2012

City and County of San Francisco Request for Proposals for San ...

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