annual report - Department of Banking and Finance

2008 HIGHLIGHTS FROM THE
DIRECTOR OF COMMUNICATION AND PLANNING
During 2008, the Department continued its focus on customer service
improvement through strategic planning initiatives that impact our external
customers and our employees. Initiatives that have not been mentioned elsewhere
in this report are highlighted below, along with other accomplishments and
activities during the year:
• We were reaccredited by the Conference of State Bank Supervisors (CSBS)
during 2008. The CSBS Accreditation Program identifies banking departments
that serve the citizens of their State by operating a capable and professional
regulatory program. Every five years, the Department is subject to an on‐site
review to ensure that we continue to fulfill our statutory responsibility to
charter, examine, supervise and regulate all state‐chartered commercial banks
and trust companies in Georgia. A Review Team of three highly experienced
former regulators and the CSBS Vice President, Accreditation and Certification,
performed the on‐site review.
• The State ushered in a new Strategic Planning methodology during the year. The new integrated
strategic planning process was the result of collaborative work among the state planning agencies to
consolidate and integrate four separate strategic planning processes. The ultimate goal of the new
process is to ensure that agencies are achieving results for Georgians —continuing our efforts to be good
stewards of the state’s resources. The Department’s goals for the next three years are focused primarily
on the following areas:
♦ Increase overall supervisory capabilities and effectiveness.
♦ Reduce mortgage fraud in Georgia.
CAROL WEBB
Director of Communications
and Planning
♦ Enhance E‐Commerce/E‐Government capabilities to improve service to internal and external
customers.
• Feedback from our customer satisfaction surveys for application and examination processes in our two
largest programs continued to reveal extremely positive results during 2008, with satisfaction ratings for
overall quality of service greater than 90%.
2008 Annual Report Page 33