annual report - Department of Banking and Finance

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2008 HIGHLIGHTS FROM THE DIRECTOR OF COMMUNICATION AND PLANNING During 2008, the Department continued its focus on customer service improvement through strategic planning initiatives that impact our external customers and our employees. Initiatives that have not been mentioned elsewhere in this report are highlighted below, along with other accomplishments and activities during the year: • We were reaccredited by the Conference of State Bank Supervisors (CSBS) during 2008. The CSBS Accreditation Program identifies banking departments that serve the citizens of their State by operating a capable and professional regulatory program. Every five years, the Department is subject to an on‐site review to ensure that we continue to fulfill our statutory responsibility to charter, examine, supervise and regulate all state‐chartered commercial banks and trust companies in Georgia. A Review Team of three highly experienced former regulators and the CSBS Vice President, Accreditation and Certification, performed the on‐site review. • The State ushered in a new Strategic Planning methodology during the year. The new integrated strategic planning process was the result of collaborative work among the state planning agencies to consolidate and integrate four separate strategic planning processes. The ultimate goal of the new process is to ensure that agencies are achieving results for Georgians —continuing our efforts to be good stewards of the state’s resources. The Department’s goals for the next three years are focused primarily on the following areas: ♦ Increase overall supervisory capabilities and effectiveness. ♦ Reduce mortgage fraud in Georgia. CAROL WEBB Director of Communications and Planning ♦ Enhance E‐Commerce/E‐Government capabilities to improve service to internal and external customers. • Feedback from our customer satisfaction surveys for application and examination processes in our two largest programs continued to reveal extremely positive results during 2008, with satisfaction ratings for overall quality of service greater than 90%. 2008 Annual Report Page 33
SUMMARY OF ACTIVITIES FOR STATE CHARTERED FINANCIAL INSTITUTIONS AND OTHER ENTITIES REGULATED BY, LICENSED BY, OR REGISTERED WITH THE DEPARTMENT OF BANKING AND FINANCE DURING 2008 2008 Annual Report Page 34
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annual report - Department of Banking and Finance

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