The Affect of Technology and Automation on Workers - Illinois State ...

Table <strong>of</strong> Contents
1 <strong>The</strong> Motivation For This Research Project ............................................................... 4
2 <strong>The</strong> Research Project .............................................................................................. 4
3 <strong>The</strong> Research Objectives......................................................................................... 5
4 <strong>The</strong> Research Phases.............................................................................................. 5
5 Existing Research <strong>and</strong> Literature ............................................................................. 5
5.1 <strong>The</strong> Potential Value <strong>of</strong> New Claims <strong>Technology</strong> ............................................... 5
5.2 Reasons for Lack <strong>of</strong> Utilization <strong>of</strong> Claims <strong>Technology</strong> ...................................... 6
6 <strong>The</strong> Interviews.......................................................................................................... 7
6.1 Key Concerns <strong>and</strong> Problems (“Points <strong>of</strong> Pain”)................................................. 7
6.1.1 Environmental............................................................................................ 7
6.1.2 Human Resources (HR) Issues ................................................................. 8
6.1.3 Operational <strong>and</strong> Administrative Costs........................................................ 8
6.1.4 Loss Costs................................................................................................. 9
6.2 Obstacles <strong>and</strong> Barriers to Implementing <strong>Technology</strong> <strong>and</strong> Process Changes.. 10
6.3 Best Practices................................................................................................. 10
6.4 Conclusions from Interviews ........................................................................... 11
7 <strong>The</strong> Pilot Study....................................................................................................... 12
8 <strong>The</strong> National Survey............................................................................................... 12
8.1 Research Targets ........................................................................................... 13
8.2 Points <strong>of</strong> Pain: Key Problems <strong>and</strong> Concerns .................................................. 13
8.3 Perceived Usefulness <strong>and</strong> Level <strong>of</strong> Utilization <strong>of</strong> Technologies ...................... 15
8.4 Utilization <strong>of</strong> <strong>Technology</strong>................................................................................. 15
8.5 Benefits........................................................................................................... 16
8.6 Lack <strong>of</strong> Measurement ..................................................................................... 19
8.7 Obstacles in Implementing <strong>Technology</strong> .......................................................... 20
8.8 Study Conclusions .......................................................................................... 20
9 Future Required Research Studies........................................................................ 21
10 About <strong>The</strong> Research <strong>and</strong> Sponsoring Organizations.......................................... 21
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