Activation Procedures and Database Management. - American ...

Chapter 2 v4.2, January 2012
How long does it take to get the decoder turned on?
It is the goal of HQ AFRTS to activate your decoder within 24 hours after receiving your
request. Once the owner and location of the decoder has been verified in the AFRTS
database, the decoder will be activated. The decoder will stay activated unless it is
physically turned off by AFN-Broadcast Operations (BC).
How do you keep track of all these decoders?
All authorized viewers possessing an AFRTS PowerVu decoder are entered into the
AFN Connect decoder database when they request decoder authorization. This
database is highly secure with access restricted to AFRTS and AFN program
managers, AFN Engineers/Technologists and AAFES/NAVY Exchange Trusted Agents
at stores that lease decoders. The required information includes: The decoder owner’s
name, status (DoD, State Department, military retiree, etc), mailing address, work
phone, country, city and DEROS Date (3 years or less) and other remarks that help us
identify who we are serving. It is maintained by the program manager at AFN-BC.
What do I do if or when my authorization period is up?
You can avoid this by keeping your DEROS and contact information current.
Authorizations expire three years after the date of the initial authorization request. If you
are remaining overseas more than three years, you must resubmit the authorization
request via AFN Connect. To avoid a break in service, submit your reauthorization
request at least a month before your current authorization expires.
If your authorization expires you will be sent an email to the address previously provided
on the AFN Connect form. You will have 15 days to follow the reauthorization
instructions provided in the email to avoid an interruption in service. Should we not have
an email address on file or action is not taken prior to the end of the 15 day window, the
decoder will be deactivated. Then you must log on to AFN Connect and complete the
authorization request. Leased decoder authorization updates must originate from the
military exchange or store that leases the decoder. Individual requests for leased
decoder authorization updates will be rejected. Approved authorizations should occur
within 24 hours upon receipt of the request.
What are the direct exchange (DX) procedures for AFRTS ® PowerVu
equipment?
Depending whether the decoder is government owned, customer owned, customer
leased, or US Navy owned, one of four different procedures are followed. Select the
applicable procedure below to follow for your situation:
Government (owned) issued decoders: The direct exchange (DX) procedure
managed by Television-Audio Support Activity, Defense Media Activity - Riverside
External Policy and Procedure, dated August 29, 1996, provides DX procedures for all
models of AFRTS provided Power Vu Integrated Receiver-Decoders (IRD). All activities
with Government owned/issued decoders will operate in accordance with these
procedures. Local repair of PowerVu equipment is NOT authorized.
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