2009 Annual Hospitals Report - Nevada State Health Division ...

Complaint Investigations
2009 Annual Hospitals Report
When NSHD receives a complaint, the first task is to assign it a priority. To determine the priority of investigation for
each complaint received, complaints are triaged according to the recommended system outlined in Table 3 and Table 4
below.
COMPLAINT PRIORITIES
how to read this table:
This table shows the time allowed from receipt to investigation for complaints involving state licensure
issues based on the priority of the complaint.
STATE COMPLAINT PRIORITIES
priority time from receipt to investigation
unlicensed residential facilities for groups 72 hours
other unlicensed facilities dependent on established priority
Table 3
how to read this table:
This table shows the time allowed from receipt to investigation for complaints involving federal certification
issues based on the priority of the complaint.
FEDERAL COMPLAINT PRIORITIES
priority time from receipt to investigation
immediate jeopardy (IJ) 2 working days
hospital validation complaint 5 working days
Emergency Medical and Treatment and Active Labor Act
(EMTALA)
5 working days following CMS authorization
restraint seclusion death reports 5 working days following CMS authorization
non-IJ high 10 working days
non-IJ medium 45 working days
Table 4
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