MODULE 6 Decision Making - nptel - Indian Institute of Technology ...
MODULE 6 Decision Making - nptel - Indian Institute of Technology ...
MODULE 6 Decision Making - nptel - Indian Institute of Technology ...
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Management Science I Dr. T. J. Kamalanabhan<br />
<strong>Indian</strong> <strong>Institute</strong> <strong>of</strong> <strong>Technology</strong> Madras<br />
<strong>Decision</strong> support content <strong>of</strong> different types <strong>of</strong> information systems<br />
<strong>Decision</strong> Support Systems<br />
Executive Information Systems<br />
Expert Systems<br />
Information Reporting Systems<br />
Workgroup Information Systems<br />
Personal Information Systems<br />
Office Information Systems<br />
Transaction Processing Systems<br />
Differences in system characteristics<br />
Dimensions TPS MIS DSS<br />
Type <strong>of</strong> users<br />
Clerical and<br />
supervisory<br />
Middle<br />
Management<br />
All levels<br />
including top mgmt.<br />
and pr<strong>of</strong>essionals.<br />
Focus Data transactions Information <strong>Decision</strong>, flexibility<br />
Applications<br />
Payroll, sales<br />
data, inventory<br />
Sales forecasting,<br />
Production<br />
control<br />
Ease <strong>of</strong> use Low Moderate High<br />
Strategic planning,<br />
Integrated problems<br />
Processing Interest Expediency Efficiency Effectiveness<br />
Reason for<br />
development<br />
Cost saving,<br />
customer service<br />
Reporting basic<br />
information<br />
100%<br />
0%<br />
Improved decision<br />
making
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