Case.Study:.Sidmar.–.Arcelor

Figure 74. Project initiation
department director
division head
section head
business idea
‘sponsor’
project
apply for
a study
IT committee
meeting
presentation
calculate
benefits
architect
study
costs
class A or B are accepted, while projects with a class C or D are less likely
to be implemented. If the project is accepted it will be planned taking into
account the available resource capacity. If needed, the IT Committee can
decide to bring in new internal and/or external resources. This prioritisation
method proved to be very effective and both IT and the business are satisfied
with this way of working. The method is a specific application of the
information economics approach.
As explained earlier, a company-wide process management system is implemented
within Sidmar. These 22 processes are also formally measured by
means of defined KPIs. For process P23: management of information systems,
a KPI scorecard is developed. This scorecard is available online and reports
indicators such as percentage of support problems solved within the same
day against the 85 percent set objective. This system has been recently set
up and the indicators still have to evolve from rather technical towards more
customer oriented parameters.
A start is made with the implementation of ITIL processes. “COBIT is