PDF-6.4MB - Faculty of Industrial Engineering and Management
PDF-6.4MB - Faculty of Industrial Engineering and Management
PDF-6.4MB - Faculty of Industrial Engineering and Management
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Average Monthly Queues<br />
Israeli Call Center, November 1999<br />
Average number in queue<br />
Average number in queue<br />
5<br />
4.5<br />
4<br />
3.5<br />
3<br />
2.5<br />
2<br />
1.5<br />
1<br />
0.5<br />
1<br />
0.9<br />
0.8<br />
0.7<br />
0.6<br />
0.5<br />
0.4<br />
0.3<br />
0.2<br />
0.1<br />
0<br />
0<br />
Time<br />
all PS<br />
07:00<br />
08:00<br />
09:00<br />
10:00<br />
11:00<br />
12:00<br />
13:00<br />
14:00<br />
15:00<br />
16:00<br />
17:00<br />
18:00<br />
19:00<br />
07:00<br />
20:00<br />
08:00<br />
21:00<br />
09:00<br />
22:00<br />
10:00<br />
23:00<br />
11:00<br />
12:00<br />
13:00<br />
14:00<br />
15:00<br />
16:00<br />
17:00<br />
18:00<br />
19:00<br />
20:00<br />
21:00<br />
22:00<br />
23:00<br />
19<br />
Time<br />
IN NE NW
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