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Uncertainty in the Demand for Service - Faculty of Industrial ...

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References<br />

[1] Aldor S., Forecast<strong>in</strong>g <strong>Demand</strong>s <strong>for</strong> a Telephone Call Center: Analysis <strong>of</strong> Desired versus<br />

Atta<strong>in</strong>able Precision. M.Sc. Thesis, Technion, (2006).<br />

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[8] Henderson S., Input Model <strong>Uncerta<strong>in</strong>ty</strong>: Why Do We Care and What Should We Do About<br />

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[9] Koole G. and Jongbloed G., Manag<strong>in</strong>g <strong>Uncerta<strong>in</strong>ty</strong> <strong>in</strong> Call Centers Us<strong>in</strong>g Poisson Mixtures.,<br />

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[11] Steckley S., Henderson S. and Mehrotra V., <strong>Service</strong> System Plann<strong>in</strong>g<br />

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[12] Whitt W., Staff<strong>in</strong>g a Call Center with Uncerta<strong>in</strong> Arrival Rate and Absenteeism., Production<br />

and Operations Management, vol. 15, No.1, pp.88-102, (2006)<br />

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