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02 Editorial QuAlity is whAtever the customer wANts wHen our compAny wAs founded In 1981, right away we strived for fulfilling all our customers’ demands for the highest standard of food safety, reliable management of the supply chain and innovative logistics concepts – while at the same time exercising uncompromising environmental protection and social responsibility. In short, over 27 years ago we obligated ourselves to introduce Total Quality Management (TQM). Even today nothing about this promise to our customers has changed. Over 6,000 HAVI Logistics employees all around the world are providing reliable logistical services as “one-stop shopping”. Total Quality Management has a key role in this. HAVI Logistics would not be anything like as successful as it is if we had not made quality our corporate philosophy back then. All our employees at all levels and in all areas work constantly on optimizing and develo- tAble of coNteNts ping quality, because quality is not only a corporate goal but a never-ending process. Above all, however, “quality” is determined by the customer. The top priority is achieving customer satisfaction. But we believe that it is nowhere near sufficient just to carry out our tasks well, to work carefully, always be reliable, fast and clean, and avoid making errors. We want to be the perfect service provider that not only thinks the way its customers think, but also anticipates what they want. We are constantly striving to optimize our customers' work flow and efficiency by applying TQM. Total Quality Management is also the common thread running through this issue and I am sure that you, our readers, will discover many things that maybe you did not know about HAVI Logistics. I wish you inspiring reading! coVer story: totAL QuALIty mAnAgement 03 I 04 Real beauty comes from inside 04 I 05 Not a day goes by without improvements 06 I 07 Interview with Haluk Ilkdemirci and Hans-Dieter Hojnacki 07 Do you know how a refrigerator works? 09 In the food business a constant minus is a giant plus compAny news 10 High quality logistics network I IPL stands for quality 11 Improving quality, safety and transparency 12 I 13 We proudly present HAVI Logistics in China enVIronment 14 I 15 Benefiting not just the environment 15 Certificated environmental measures new serVIces 16 Generating efficiencies with greater standardisation I Invisible Delivery in Sweden 17 Quality improvement with PRINCE2 news In BrIef 18 Customer satisfaction is our goal I Move to Portugal's far north I “Employee of the year” contest 19 Highly desirable for our customer dm I A new look for HAVI-Logistics.com I Did you know ... 20 DC extension in Austria I Latest update – newly rebranded companies alphabet is printed on Aleo Silk 130 g/sqm. Aleo is produced using 50% recovered fibre with 50% virginfibre, and is an FSC certified product. Further more Aleo is climate neutrally. Luca Gnecco, Chairman and CEO, HAVI Global Logistics imprint proprietor: HAVI Global Logistics GmbH publisher: Christoph Thünemann content and style editor: Jasmin Schürgers HAVI Global Logistics GmbH, Geitlingstraße 20, 47228 Duisburg, Germany Phone: +49 (0) 20 65 695 258 Fax: +49 (0) 20 65 695 252 Email: info@havi-logistics.com http://www.havi-logistics.com publisher council: Luca Gnecco, Haluk Ilkdemirci, Hans-Werner Krohn, Sven-Carsten Sachse layout: Simone Lenth, denkmalfrei, Philosophen- weg 12, 47051 Duisburg, Germany printer: Druck-Service Weirich GmbH, Industrie- str. 17, 41564 Kaarst, Germany The graphics on page 05 and 06 are kindly provided by tqm.com Deutschland. This and the following editions would not be realized without the great help of our HAVI Logistics members and all the other System Players. Thanks in advance for sending interesting topics to be published in future.
eAl beAuty comes from iNside Total Quality Management (TQM) is not practicable for many companies in a fast-moving business world with expectations of short-term profits. They cannot conceive of quality as a corporate philosophy. It has always been clear to HAVI Logistics that a company’s external image results from the quality of its work. After all, a good character is attractive or, in other words, real beauty comes from inside. tQm Is tHe nAme given to the thorough and continuous activity of recording, inspecting, organizing and monitoring all areas of a company, which introduces quality as a goal of the system and guarantees it in the long term. However, TQM is not an independent system of management, a standard or a law. TQM means striving to make all the company’s products and services market leaders. This is done with the aid of all the existing parts of the management system – such as quality management, environmental management, safety management and human resources management – quality techniques and methods for initiating a company-wide improvement process. TQM requires the full support of all employees if it is going to bear fruit. sInce our compAny wAs founded in 1981, TQM has been an integral part of HAVI Logistics’ corporate culture. TQM – actually a child of the 1940s – did not reach European shores until 1988. It was invented in the USA by “William Edwards Deming”. But after the end of the Second World War no one bothered to pay it any attention because the focus was on maximizing production volume in view of the reduced global production capacities after the War. In war-torn Japan, on the other hand, Deming’s work met with more success. Here, Total Quality Management rapidly became a highly regarded ma- Cover Story nagement philosophy; as early as 1951 the first Japanese company won the “Deming- Award” for especially high quality standards. In the decades that followed, the Japanese Quality checks throughout the whole supply chain are part of our corporate culture and influence the daily activity of all the staff. conquered larger market shares all around the world with their high-quality, keenly priced products. They were so successful that even US companies looked at what Japan was doing and discovered Deming’s quality philosophy. It was finally applied by renowned companies in the USA in the 1970s and 1980s. Then at the end of the 1980s TQM finally also arrived in Europe. 03 tHe mAIn prIncIpLes of tHe tQm- pHILosopHy IncLude: ■ Quality is based on the wishes of the customer. ■ Quality is achieved with input from the employees at all units and levels. ■ Quality comprises several dimensions that have to be operationalized by applying certain criteria. ■ Quality is not a goal but a never-ending process. ■ Quality refers not only to products, but also to services. ■ Quality requires active participation and hard work. The fundamental idea is that quality management should not be restricted to the technical functions for ensuring product quality, but to the relationship between the company and its customers. The top priority is customer satisfaction, which can only be achieved in the long term through sustainable development of the company itself. >> continued on page 04
Page 1: No.19 April 2009 news from HAVI Log
Page 5 and 6: HAVI LogIstIcs Is ALwAys open for c
Page 7 and 8: vate challenges, too), organize bus
Page 9 and 10: food sAfety is becoming an ever mor
Page 11 and 12: Company News 11 improviNG QuAlity,
Page 13 and 14: quired temperature range to guarant
Page 15 and 16: And of course our new Distribution
Page 17 and 18: ies but at the restaurants as well.
Page 19 and 20: The progress of construction work o

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