Seminole Hard Rock Tampa
Seminole Hard Rock Tampa
Seminole Hard Rock Tampa
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alcohol consumption<br />
<strong>Seminole</strong> <strong>Hard</strong> <strong>Rock</strong> policy prohibits individuals less than 21<br />
years of age from consuming alcoholic beverages. Visibly<br />
intoxicated persons will not be served alcoholic beverages.<br />
In addition, diligent effort will be made not to permit gaming<br />
by a visibly intoxicated patron. Alcoholic beverages may not be<br />
brought into or removed from the building.<br />
minors & unattended children<br />
In order to prevent underage gaming, the <strong>Seminole</strong> Tribe of<br />
Florida prohibits minors under the age of 18 on the Casino fl oor,<br />
even if accompanied by a parent or authorized person. The<br />
Casino fl oor is defi ned as everywhere inside the outer walkway<br />
around the Casino. Children are not allowed to loiter in the<br />
outer walkway near a gaming machine while an adult plays on<br />
the Casino fl oor. Children under the age of 13 may not be left<br />
unattended at any time. It is the responsibility of the parent to<br />
attend to their children. Children between the ages of 13 and<br />
17 must be accompanied by an adult or guardian from Sunday<br />
through Thursday after 10:00 pm and Friday & Saturday after<br />
12:00 am. A parent is not considered to be supervising his/<br />
her child if the parent is on the Casino fl oor, even if the child is<br />
within sight of the parent.<br />
At no time does the Casino take responsibility for babysitting<br />
minors. Failure to comply may result in action from the<br />
Casino to exclude the parent or guardian of the child from<br />
the premises. Unattended minors may be handed over to<br />
the <strong>Seminole</strong> Department of Law Enforcement if a parent or<br />
guardian cannot be located in a reasonable amount of time.<br />
Should you require assistance of any kind, please do not<br />
hesitate to contact:<br />
SECURITY: 1177 or any Security Offi cer or employee.<br />
Hotel Operator: dial “0”<br />
good luck & enjoy your stay!<br />
<strong>Seminole</strong> <strong>Hard</strong> <strong>Rock</strong> <strong>Tampa</strong>’s Security Department thanks you<br />
for taking the time to read this pamphlet.<br />
welcome to<br />
seminole hard rock<br />
hotel & casino - tampa!<br />
We know that you have come to expect great service at our<br />
premier <strong>Tampa</strong> <strong>Seminole</strong> <strong>Hard</strong> <strong>Rock</strong> Hotel-Casino Property.<br />
Great service doesn’t end with just providing our guest<br />
outstanding lodging and entertainment. It includes assisting<br />
our guest in any manner possible to ensure a safe and enjoyable<br />
environment. Our Security Department is also committed to<br />
providing excellent customer service.<br />
Inside you will fi nd tips and information for making your visit<br />
pleasant and safe.<br />
Your personal safety and the security of your personal property<br />
are of the utmost concern to us. We ask that you please take<br />
a moment to read over the important information contained<br />
in this pamphlet. It outlines safety and security tips to follow<br />
whenever you visit our property.
hotel guest:<br />
Please familiarize yourself with the safety information and exit<br />
diagram poster in your room. Know the locations of the exit<br />
stairwells, and the nearest fi re extinguisher and fi re alarm on<br />
your fl oor.<br />
Please safeguard your room key at all times. Secure your room<br />
doors when entering and exiting your room and check your door<br />
to be sure that it has closed properly and locked, even if you<br />
are just stepping out momentarily. While in your room, please<br />
engage the dead bolt. Ensure any connecting door is locked.<br />
Please use the “peep hole” in your room door to verify the<br />
identity of any persons before opening the door. Security video<br />
cameras have been installed in all hotel corridors and elevators.<br />
For additional verifi cation contact the Hotel Front Desk. All<br />
employees wear name badges, uniform or business attire, and<br />
carry a picture ID card. If there is any doubt, contact Security at<br />
extension 1177. Report any suspicious activities or persons.<br />
Please keep your purse or wallet with you at all times during<br />
your stay. Do not leave money, jewelry, or other valuables<br />
unsecured in your room. The safe in your closet is available for<br />
this purpose. Safe deposit boxes are available at the front desk.<br />
Please observe all posted rules when using the swimming pool<br />
and other recreational facilities.<br />
casino patrons<br />
Please locate the nearest emergency exits while in the casino,<br />
restaurants, or other attractions.<br />
Please keep your wallet or purse with you at all times. We<br />
recommend wallets be kept in an inside front pocket. Purses<br />
should be secured about your shoulder, not loosely hand-held.<br />
When gaming, purses and other valuables should be kept on<br />
your lap or over your shoulder, not placed upon the seat next to<br />
you, atop gaming machines, or on poker tables. Please safeguard<br />
your PIN (personal identifi cation number). If you lose a credit<br />
card, report it lost immediately.<br />
Although Security is present on the Casino fl oor please be wary<br />
of distractions. Always be aware of your chip racks on poker<br />
tables and your personal belongings. When cashing out your<br />
TAD ticket from TAD machines it is your responsibility to make<br />
sure the amount on the ticket coincides with the payout amount<br />
on the screen. “Cover” your bankroll when counting winnings,<br />
during transactions at cashier windows/machines, and at ATMs.<br />
Please be sure that you have all of your belongings before moving<br />
to a new location. We maintain Lost & Found facilities at our<br />
Security Podium. Please feel free to stop by or call 813.627.7886.<br />
The Security Bike Patrol, along with the <strong>Seminole</strong> Department of<br />
Law Enforcement, maintains a presence 24 hours a day around<br />
the property. Should you need or wish to be escorted to your<br />
room or your vehicle, contact any Security Offi cer or employee.<br />
Emergency call boxes are located at every elevator on every<br />
fl oor of the parking garage. We also monitor the parking garage<br />
with security cameras for your protection. However, we are not<br />
responsible for items left in your car. Please be aware that the<br />
speed limit in the garage is 15mph, and please pay attention to<br />
other guests walking in our garage.<br />
medical assistance<br />
If you need medical or wheelchair assistance phone us at<br />
#1177 or contact any employee. Security maintains a Medical<br />
Response Team for your convenience 24 hours a day. If you<br />
or anyone in your party become ill or injure yourself while on<br />
our property, notify any employee immediately or dial #1177.<br />
Wheelchairs are available at the Hotel Bell Desk for extended use.<br />
fire safety information<br />
Although the chances of an emergency occurring on property<br />
are minimal, you can be assured this property is equipped<br />
with state-of- the-art Fire Suppression Systems. In addition,<br />
knowing what to do and where to go in an emergency can<br />
make all the difference. Upon check in, locate the emergency<br />
exits and emergency stairwell on your fl oor. REPORT SMOKE/<br />
FIRE IMMEDIATELY. STAY CALM. In the event of fi re alarm<br />
activation in the Hotel and/or Casino, an audible message<br />
system will activate and provide instructions. When possible,<br />
close all doors surrounding the fi re to stop its spread.<br />
HOTEL TOWER: Test door for heat before opening. Open<br />
gently if cool. IF DOOR IS HOT, DO NOT OPEN. Check for<br />
smoke before entering the hallway; if smoke is present, close<br />
the door quickly, place wet towels at the base of your door, and<br />
remain in your room. If clear, exit with caution. When leaving<br />
fl oors, DO NOT USE THE ELEVATORS! Security Offi cers will<br />
direct you to the nearest safe stairwell. Proceed down and exit<br />
the building.<br />
CASINO FLOOR: Proceed to the nearest exits and move well<br />
away from the building.<br />
f i r e s a f e t y t i p s<br />
• Do not leave lit cigarettes in the ashtrays or empty<br />
ashtrays into wastebaskets.<br />
• Remove appliance plugs from electrical outlets when not<br />
in use.<br />
• Report electrical hazards/malfunctions to the<br />
Hotel Operator.<br />
• Do not splash water near electrical outlets.<br />
• Do not use electrical appliances while standing on<br />
wet fl oors.<br />
• Do not cook in the room.<br />
• Do not light candles in the room.