Wireless Broadband Mapping Survey

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7. In your area, which critical facilities lack adequate connectivity? (Please select all that apply.) Answer OptiOns respOnse percent Education (K-12) Public Safety – Mobility Community Centers Health Care Clinics Public Safety – Facilities Libraries Government Hospitals Higher Education (13-20) Wireless Broadband Mapping Survey 20.2% 33.7% 31.7% 27.9% 26.9% 8. In your area, what are the barriers to broadband adoption? Lack of Availability Lack of Competition Lack of Personal Computers Lack of Computer Literacy Lack of Perceived Importance Poverty Issues High Cost of Service Low Value of Service Reliability / Quality Weak Marketing Lack of Additional Services 47.1% 44.2% 41.3% 38.5% 0% 10% 20% 30% 40% 50% 60% 70% 80% Answer OptiOns respOnse percent 26.9% 14.4% 23.1% 23.1% 13.5% 28.8% 19.2% 10.6% 48.1% 47.1% 66.3% 0% 10% 20% 30% 40% 50% 60% 70% 80% 47% While many critical facilities lack broadband, the most underserved were K-12 education (47%) and public safety – mobility (44%) 66% By a wide margin, government told us that the high cost of service was the biggest barrier to broadband in their communities (66%).
9. What do you believe are important elements of broadband service? (Please select all that apply.) Answer OptiOns respOnse percent Service Speed (constant) Service Reliability (uptime) Ease of Installation / Use Service Value (cost/benefit) Service Quality (latency, jitter) Customer Service Ease of Payment / Signup Service Speed (burst) Support for QoS (quality of service) Mobility Services Net Neutrality Voice Services Video Services Other Service Enhancements Wireless Broadband Mapping Survey 5.8% 10. In buildout of broadband infrastructure, I prefer: Service Area / Sacrifice Speed 57.7% 36.5% 36.5% 34.6% 29.8% 26.9% 20.2% 19.2% 70.2% 76% 61.5% 59.6% 54.8% 51% 0% 10% 20% 30% 40% 50% 60% 70% 80% Service Speed / Sacrifice Area 42.3% 76% Government respondents considered broadband service speed (76%) and service reliability (70%) to be the most important characteristics of broadband service. 58% Despite the importance of service speed, a slim majority of respondents said they would sacrifice speed for a greater area of coverage.
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