Emergency Management HELP from SAP and Business Objects ...

SAP Solution in Detail 

SAP for Public Sector 

The SAP® Emergency 

Management for Public 

Sector package – along with 

other solutions for public 

security from SAP and 

Business Objects, an SAP 

company – can help governments 

and other organizations 

manage day-to-day 

public security operations or 

respond to emergencies and 

disasters. The solutions can 

support national and international 

organizations as well 

as specialized teams for 

disaster relief and emergency 

management. 

EmErgEncy managEmEnt HELP 

from SaP and BuSinESS oBjEctS 

PREPARING FOR EFFICIENT RESPONSE 

AND RAPID RECOVERY

contEnt 

4 Timely Information for All 

Stakeholders 

6 A Comprehensive Emergency 

Management 

Framework 

7 Assessment 

8 Prevention and Preparation 

9 Response and Resolution 

10 Rebuilding 

11 A Wide Range of Organizational 

Benefits

timELy information for 

aLL StakEHoLdErS 

FOR FullY INTEGRATED, END-TO-END 

SuPPORT 

It seems that not a day 

goes by without a major 

emergency or disaster in 

the headlines. Whether an 

incident is related to the 

weather, technological failure, 

human error, a biological 

accident, or an act of 

terrorism, public sector 

organizations must effectively 

manage the entire 

spectrum of related risks 

and consequences. 

One of the biggest challenges for these 

organizations is helping a broad range 

of public security stakeholders work 

together effectively and providing the 

specific information each stakeholder 

requires – as soon as possible. In 

medical emergencies, for example, the 

“golden-hour rule” holds that the chances 

of survival are greatest if a victim 

receives proper care within 60 minutes 

of a serious injury. 

Timely access to information must be 

available to all stakeholders in response 

to inbound requests for resources, 

emerging events at the incident site, 

the needs of personnel handling the 

incident, and actions that have been 

taken to manage the incident. To maintain 

appropriate command and control 

of an emergency situation, stakeholders 

must fully understand the nature of 

the situation, the risks involved, and 

possible response strategies – seg- 

mented by incident, command level, 

and organization. Stakeholders also 

need accurate and complete contact 

information about each other. 

In addition, stakeholders must be able 

to activate preplanned responses that 

involve multiple organizations both rapidly 

and effectively. Helping each organization 

understand its particular 

responsibilities can minimize the chaos 

period of an emergency or disaster and 

facilitate rapid movement to a more 

effectively coordinated controlled period, 

as shown in Figure 1. 

To be effective, public security organizations 

need IT solutions for emergency 

management that are fully integrated 

and provide end-to-end support. This 

includes support for call handling and 

resolution, rostering, and resource 

management – as well as for geographic 

information systems (GIS), mobile 

systems, knowledge management, and 

analytics. The solutions should provide 

a centralized view of all resources and 

their readiness status and support a 

highly flexible, fully integrated framework 

for organizational management. 

Chaos period 

Orientation 

• Unsecured and 

incon sistent 

data 

• Small number 

of action forces 

• Unclear 

management 

structures 

• Incomplete 

situation report 

• Extreme time 

pressure 

• Inflexible 

structures 

Figure 1: Key Characteristics of an Emergency 

4 SAP Solution in Detail – Emergency Management Help from SAP and Business Objects 

Controlled period 

• Variance 

among 

priorities for 

participating 

organizations 

and personnel 

• Information 

overflow 

In addition to aligning an organization’s 

processes for incident and resource 

management, such an integrated framework 

makes it easy to coordinate emergency 

resources and programs for a 

diverse range of organizations and 

geographies. This framework must 

assure that all processes can operate 

in a decentralized manner when necessary. 

Even if your primary sources for 

data include multiple systems, databases, 

applications, and safety sensors, a 

well-integrated solution framework can 

serve as the operation hub that helps 

you effectively prepare for and respond 

to any emergency or disaster that 

might occur. 

The SAP® Emergency Management 

for Public Sector package – along with 

other solutions from SAP and Business 

Objects, an SAP company – offer comprehensive, 

fully integrated support for 

emergency management that includes: 

• A preparedness framework for all 

aspects of incident handling – from 

developing actionable intelligence to 

creating and managing emergency 

task forces 

Decision Prevention Clearance 

• Cause analysis 

• Reduction 

in action 

forces and 

substructures 

Back to 

normal 

• Reconstitution 

of operational 

readiness 

• Reconstruction 

of structures

One of the biggest 

challenges public 

security organizations 

face is helping a broad 

range of public security 

stakeholders work 

together effectively 

and providing the specific 

information each 

stakeholder requires – 

as soon as possible. 

• An integrated response hub for various 

aspects of command and control 

– from contingency planning, information 

management, resource management, 

personnel assignment, and 

task force deployment to the management 

of first responders and their 

missions 

• A modular application framework for 

all aspects of postdisaster management 

– from integrated case management 

and volunteer management to 

reconstruction planning and casualty 

follow-ups 

• Operations and resource management 

tools for a comprehensive view 

of public security resources and the 

integrated management of those 

resources with finance, logistics, 

procurement, and tasking functions 

The solutions are based on the serviceoriented 

architecture of the SAP 

NetWeaver® technology platform. This 

architecture lets you take advantage 

of the flexibility, efficiency, and reusability 

of Web-based services across your 

IT landscape – without increasing overall 

costs. It also offers a blueprint for 

composing and evolving innovative 

applications for integrated emergency 

management, while providing the flexibility 

to make cost-effective process 

changes. The result is a robust, 

scalable, and modular answer for managing 

key aspects of emergency management 

across your organization and 

the organizations with which you 

interact. 

Solutions in Action: 

SAP NetWeaver® 

Since 2005, Switzerland’s Koordinierter 

Sanitätsdienst (Coordinated 

Medical Service) has used a Webbased 

emergency management 

system built on the SAP NetWeaver® 

technology platform to deliver 

rapid medical assistance to disaster 

victims. The system helps emergency 

staff match individual victims 

to the most appropriate hospital 

within seconds – while providing a 

comprehensive overview of available 

medical resources, standard 

disaster best practices, and a 

robust model for coordinating 

disaster management. 

SAP Solution in Detail – Emergency Management Help from SAP and Business Objects 

5

a comPrEHEnSivE EmErgEncy 

managEmEnt framEwork 

SuPPORT ACROSS THE EMERGENCY 

MANAGEMENT VAluE CHAIN 

Solutions for public security from SAP 

and Business Objects provide a single, 

fully integrated platform for emergency 

management that is built on open standards. 

As a result, the software works 

with a diverse range of data sources, 

applications, safety sensors, and technologies. 

This means, for example, that 

software for command and control 

used by one organization can collect 

sensor information from a second organization 

as well as resource management 

data from a third organization to 

handle a particular incident. 

The solutions are proven, robust, 

scalable, secure, and flexible enough to 

serve the long-term requirements of 

your organization. They provide realtime, 

consolidated information that can 

facilitate faster and more reliable decision 

making. The fully integrated platform 

can support defense, government, 

and security and safety activities 

across many locations and user communities. 

It provides a common architecture 

through which you can securely 

capture, classify, store, analyze, and 

access the standardized templates, 

forms, reports, alerts, workflows, and 

information you need for effective 

emergency management. 

Such support can improve communications 

and decision making by providing 

an emergency management infrastructure 

that spans national, regional, and 

local resources. A modular, incremental 

implementation approach enables 

deployment in a variety of geographic 

and emergency management situations 

– from minor incidents to major 

disasters. 

The solutions provide strong operational 

support across the complete emergency 

management value chain with 

robust functionality for: 

Risk management. The solutions can 

help you proactively identify, analyze, 

respond to, and monitor risk across 

your particular areas of responsibility. 

Organizational management. You can 

use the software to control your personnel 

and material resources more 

effectively, establish a flexible organizational 

structure, automate your transport 

processes, create a qualificationbased 

staffing process, and prepare 

capability-based teams of emergencyreadiness 

personnel. 

Operations and resource management. 

The solutions can help you plan 

and schedule personnel and material 

resources – either ad hoc or using a 

predefined operations template for 

emergency events. 

GIS enablement. You can deploy GIS 

functionality wherever it is needed 

through integration with a GIS solution 

such as the one offered by ESRI, an 

SAP software partner. The software 

Public 

security 

stakeholders, 

first 

responders, 

and so on 

Timely access to information 

must be available 

to all stakeholders 

in response to 

inbound requests for 

resources, emerging 

events at the incident 

site, needs of personnel 

handling the incident, 

and actions that 

have been taken to 

manage the incident. 

combines functions for visualization, 

processing, and analysis with your 

goals for continuous case management, 

resource transparency, and total 

asset visibility. 

The solutions support the key phases 

of the emergency management life 

cycle (see Figure 2) 

Assess Prevent Prepare Respond Resolve Rebuild 

Protection and Preparation 

Task Force Management 

Operation Support 

Recovery 

Finance, Administration, and logistics Management 

Figure 2: Key Phases and Processes for Integrated Emergency Management 


National 

ecosystem, 

citizens, 

and so on

aSSESSmEnt 

GATHER INTEllIGENCE AND MONITOR RISK 

An increasingly important phase for 

integrated emergency management is 

the assessment of potential safety 

hazards – both before and after an 

emergency occurs. This involves the 

use of common standards, templates, 

processes, and tools for examining 

possible threats as well as a common 

methodology for risk management. 

During the assessment phase, a public 

security organization determines its 

data and information needs for various 

types of hazards and evaluates its 

resources, skills, readiness, and capabilities 

for collaboration. 


and Business Objects – which include 

support for risk management – can 

help you to consolidate and synchronize 

multiple information feeds for identifying, 

understanding, and anticipating 

potential threats. You can use the solutions 

to issue hazard warnings and 

provide informed recommendations 

that can help to maximize the safety of 

your personnel. 

Key process support for the assessment 

phase includes: 

Information gathering. You can use the 

solutions to gather data based on your 

particular emergency management 

needs – such as on-the-ground reporting, 

the compilation of command center 

reporting on incident status or tasking, 

or information about the equipment that 

may be required by first responders. 

Information processing. You can collate 

and fuse the collected information, 

decide which information to pass on, 

classify the information, and translate it 

for various analysts. 

Information analysis. The solutions 

help you assess the reliability and relevance 

of information you receive and 

then analyze, interpret, integrate, and 

test the information with respect to 

your current emergency management 

needs. You can also use the software 

for imagery markup and mash-ups, for 

media reporting in efforts such as traffic 

management, or for communications 

for site control or security to provide 

access by critical personnel. 

Intelligence dissemination. You can 

make new intelligence available to other 

security stakeholders, first responders, 

or relevant third parties for use in 

launching research activities or creating 

action plans. 

Intelligence evaluation. You can review 

the significance and value of new 

intelligence and use the results of this 

assessment for continuous improvement 

in the methodology and outcome 

of your work. 

Risk planning. You can define risk scenarios 

for use in what-if planning. By 

changing the assumptions that drive 

the analysis of the risks, you can 

determine the aggregate impact of the 

scenarios. 

Risk identification and analysis. You 

can document the primary activities 

and related risks for individual organizations, 

critical infrastructures, and key 

assets. Activities, which are described 

in terms of customizable categories, 

assumptions, and owners, can each be 

assigned a specific assessment. Risks 

are also described in terms of customi- 

zable categories, cause and consequence, 

specific thresholds, owner, and 

related notes. You can evaluate each 

type of risk in terms of probability, 

impact, and total loss using both qualitative 

and quantitative methods. Risk 

assessments can be done both before 

and after a response. 

Risk response. Multiple responses 

can be documented for a single risk. 

The responses are characterized by 

customizable type, cost, owner, and 

status. Multiple responses can be 

documented for a single risk. 

Risk monitoring. Each grouping of 

risks must be updated at certain times, 

based on the priority of the related 

activity and the needs of the activity 

owner. When the update time frame is 

reached, a workflow is triggered for the 

risk owner to update the analysis values. 

Online reports highlighting the 

aggregated expected and actual loss 

for an activity or organizational unit are 

available. 


7

PrEvEntion and PrEParation 

SuPPORT DAY-TO-DAY OPERATIONS 

AND PuT STRATEGIES IN PlACE 

To be effective, public security 

organizations need IT 

solutions for emergency 

management that are fully 

integrated and provide endto-end 

support. This includes 

support for call handling and 

resolution, rostering, and 

resource management – as 

well as for geographic information 

systems, mobile 

systems, knowledge management, 

and analytics. 

like the assessment phase, the prevention 

phase includes day-to-day 

operations such as identity management, 

border protection, immigration 

control, policing, and intelligence. It 

encompasses such diverse elements 

as regulation and legislation, compliance 

and prevention, safety standards, 

and best practices. It also includes 

inspections, licensing, enforcement, 

and prosecution. Specialist skills and 

knowledge may be used to develop a 

public safety culture and leadership 

that actively manages and mitigates 

risk. 

The preparation phase is the most 

intensive in terms of resources, functions, 

activities, technology, personnel, 

and organizational reach. It involves 

putting the appropriate strategies, 

struc tures, and organizational responsibilities 

in place so that national, regional, 

and local agencies are ready for any 

type of hazard or threat. With effective 

preparation, the emergency response 

community can avoid, reduce, or delay 

emergencies and recover from them 

quickly. 

Key process support for the prevention 

and preparation phases includes: 

Organizational management. The solutions 

include robust functionality for 

personnel management, equipment 

management, and organizational development. 

They can help you create new 

organizations, recruit and hire personnel, 

track personnel performance, and 

develop personnel skills. 


Deployment operations planning. In 

accordance with the specific mission 

of your organization, you can plan 

deployment operations for task forces 

created to deal with major crimes, terrorist 

attacks, natural disasters, or 

other emergencies. You can define individual 

units, plan their structures, and 

determine the resources that each unit 

needs. You can also define supply and 

maintenance relationships and plan the 

deployment of personnel and materials 

for specific units. 

Task force administration. There is 

support for ongoing analysis of task 

force objectives, personnel, and materials. 

You can define the skills required 

of task force personnel and the training 

needed to acquire those skills. There 

are also comprehensive features for 

the planning and procurement of other 

resources and for creating task force 

budgets.

ESPonSE and rESoLution 

DEPlOY RESOuRCES TO MANAGE 

AND RESOlVE THE EMERGENCY 

The actual response to an emergency 

situation consists of several stages. An 

initial response is normally triggered by 

an emergency call or a sensor alert. 

Often there is conflicting information at 

this stage, making it important to investigate 

and judge the precise nature of 

the emergency. Once this has been 

determined, all necessary resources 

are then deployed to deal with the situation, 

and an investigation may be initiated. 

Afterwards, there is normally a 

stand-down for most of the resources 

and a return to a normal position of 

readiness. 

The resolution phase of an emergency 

involves the identification, establishment, 

and maintenance of temporary 

facilities, storage areas, and marshalling 

points. The organizations involved 

must be able to handle mass casualties 

and victims – as well as the needs of 

witnesses, relatives, and other persons 

affected by the emergency. They must 

also be able to identify, transport, 

store, deploy, and utilize the resources 

they have dedicated to the emergency. 


and Business Objects support critical 

elements of the response and resolution 

phases. They give you the ability to 

record, classify, and prioritize all incoming 

calls, incidents, information sources, 

and events through a command and 

control platform. There are analytical 

tools for determining damage resulting 

from an emergency situation, knowledge 

management tools for providing 

information on possible plans and 

responses, workflow tools for deter- 

mining key process steps for certain 

types of emergencies, and productivity 

tools for fast, role-based access to 

information. 

The solutions provide robust support 

for processes that protect the wellbeing 

of responders – as well as for 

processes that assure the security of 

emergency scenes, cordons, victims, 

personnel, and evidence. There are 

tools to help you manage media and 

community relations and tools for 

investigation management. 

Key process support for the response 

and resolution phases includes: 

Incident management. The solutions 

can help you understand what is occurring 

at an incident site, who is involved 

in responding to the emergency, and 

what response actions have been 

taken. You get a total operational picture 

in real time and at all levels. This 

includes information across and 

between local, regional, national, and 

even international government agencies 

– as well as information from 

nongovernment security and safety 

organizations and critical infrastructure 

operators. There is also support for 

getting key pieces of this information to 

the public. 

Execution of task force deployment. In 

executing the operations of emergency 

task forces, the solutions can help you 

activate specific units and evaluate the 

operational readiness of each unit’s 

material and personnel. You can assign 

and allocate resources for deployed 

units and establish measures to control 

costs. You can also disband units and 

reallocate their resources. You can collect 

and analyze information related to 

a completed deployment and report 

on lessons your task force has learned. 

Task force administration. You can 

monitor task force provision levels and 

optimize the movement of material 

through your supply chains to improve 

those levels. You can also manage 

equipment and personnel and execute 

budgets. Special features for vehicle 

management assure that a task force 

has the transportation it needs. 

GIS enablement. Integration with 

industry-leading GIS software such as 

that from ESRI helps you visualize and 

analyze people, objects, and events in 

their geographic context for a better 

understanding of their relationships to 

each other and to nearby critical infrastructures, 

population centers, and other 

geographic features. With this information, 

you can more easily access the 

risk, incident, and resource management 

data available in other public 

security solutions from SAP and 

Business Objects. You get a broad 

range of functionalities for visualization, 

geoprocessing, and analysis along with 

resource transparency and total asset 

visibility. The software also supports 

Web 2.0 technologies for real-time 

integration of dynamic data from global 

information and positioning systems 

to help you create dynamic mappingmash-up 

applications and deploy them 

through the SAP NetWeaver Portal 

component. 


9

EBuiLding 

MANAGE RECOVERY OPERATIONS 

AND SuPPORT REBuIlDING PROGRAMS 

IT solutions should provide 

a centralized view 

of all resources and 

their readiness status 

and support a highly 

flexible, fully integrated 

framework for organizational 

management. 

The rebuilding phase involves the management 

of reviews, public inquiries, 

and lessons learned following an emergency 

or disaster. It also involves a 

broad range of reconstruction processes 

– from program management, procurement, 

and logistics to demolition, 

sanitation, planning, and construction. 

Additional support may be required in 

areas such as the management of 

funds, grants, and aid for reconstruction 

efforts – as well as the coordination 

of aid and volunteer agencies. 


and Business Objects provide a broad 

array of functions for handling recovery 

processes, integrated case management, 

and operational support required 

to restore affected communities. 

Key process support for the rebuilding 

phase includes: 

Program management. Public security 

decision makers can more effectively 

control the cost and direction of recovery 

and rebuilding programs with support 

from the SAP Program Management 

for Public Sector package. 

Decision makers can prioritize projects 

and resources and more easily collaborate 

on programs in dispersed teams. 

The package also supports Web-based 

project management and online 

discussions. 

Grants management for grantors. SAP 

Program Management for Public Sector 

can help all levels of public organizations 

with applications, assessments, 

agreements, payments, claims processing, 

monitoring, and analysis related 

to grant programs. There are functions 

for Web-enabled grant application 

processing, workflow authorization and 

notification, correspondence, and 

records management. The package 

also delivers robust functions and content 

for reporting. 


Grants management for grantees. You 

can manage all grants, donations, and 

awards over their life cycles – and meet 

the requirements of individual grant 

sponsors – without compromising your 

internal accounting processes. Functions 

for expenditure certification let 

you assign projects to external funding 

sources.

a widE rangE of organizationaL BEnEfitS 

BETTER INFORMATION FOR BETTER DECISIONS 

Solutions for public 

security from SAP and 

Business Objects can 

help your organization 

gain faster access to 

relevant information, 

improve the quality and 

accuracy of that information, 

and create a 

“single version of the 

truth” for better decision 

making. They can 

help you improve and 

streamline your business 

processes and reduce 

administrative effort 

and cost. They can 

also improve document 

control, integrity, and 

retention and enhance 

system and data 

security. 

In designing their IT programs, public 

security organizations must have a 

clear vision, a willingness to innovate, 

and a strong desire to improve performance. 

Enhanced capabilities, targeted 

service, and greater efficiency are typical 

requirements for success – whether 

the challenge is emergency management, 

policing, border protection, intelligence 

handling, or counterterrorism. 

SAP works closely with public security 

organizations to help them improve 

their operational capabilities and 

increase public return on investment. 


and Business Objects can help your 

organization gain faster access to relevant 

information, improve the quality 

and accuracy of that information, and 

create a “single version of the truth” 

for better decision making. They can 

help your organization improve and 

streamline its business processes and 

reduce administrative effort and cost. 

They can also improve the control, 

integrity, and retention of documents 

and enhance system and data security. 

In addition, the solutions can help you: 

• Improve efficiency in incident 

management 

• Enhance productivity and reduce 

costs in resource management 

• Reduce procurement costs, improve 

contract negotiations with suppliers, 

and monitor compliance 

• Enhance efficiency in information 

capture from electronic forms 

• lower total cost of ownership for 

your IT investments by reducing 

expenses for IT staffing, interfaces 

with legacy systems, and software 

development 

• Reduce lead times and costs related 

to the budget process 

• lower costs for data acquisition, 

reporting, and user training 

A long-Term Partnership 

SAP has committed significant resources 

to help leaders of public agencies 

and in private industry improve their 

emergency readiness. We have also 

helped these organizations maximize 

the value of their infrastructure by 

reducing the tax revenue they spend on 

resolving fraud or by enabling them to 

receive payment for their services. 

With a strong focus on public security, 

a clear road map for product development 

over the long term, and a growing 

client base across the globe, SAP and 

Business Objects provide software 

with low risk, a wide range of benefits, 

and strong value. 

To learn more about how SAP can 

help your organization with incident and 

emergency management, call your 

SAP representative today or visit us at 

www.sap.com/publicsector. 

Solutions in Action: BusinessObjects 

Software and NC4 E Team 

Incorporating business intelligence 

software from Business Objects with 

NC4 E Team enables users to view 

snapshots of indicators needed to 

manage operational activities. At-aglance 

dashboard views could include 

the status of activities, personnel, 

facilities, and resource requests. 

When detailed data from NC4 E Team 

is integrated with decision support 

tools from Business Objects, managers 

have the insight they need to make 

informed decisions during planned 

and unplan ned emergencies, events, 

and disasters.

Quick factS 

Summary 

Solutions for public security from SAP and Business Objects, an SAP company, can 

help governments and other organizations effectively manage day-to-day public security 

operations and respond quickly to emergencies and disasters. 

Challenges 

• Provide fully integrated end-to-end support for emergency management 

• Help public security stakeholders work together effectively 

• Deliver the timely information each stakeholder needs 

• Develop a centralized view of all public security resources 

Supported Business Processes and Software Functions 

• Protection and preparation – Identify, understand, and anticipate potential threats 

• Task force management – Facilitate planning, implementation, execution, and 

administration 

• Recovery management – Control program cost and direction 

• Integrated case management – Handle all event-related information 

• Operations support – Manage risk across areas of responsibility and build a complete 

geographic information system 

• Finance, administration, and logistics management – Handle tasks for accounting, 

financial reporting, performance management, and governance as well as tasks for 

managing human resources and environmental, health, and safety compliance 

Business Benefits 

• Reduce costs by supporting implementation and maintenance of system interfaces, 

trimming IT costs, and decreasing total cost of ownership 

• Expand ROI by increasing public trustworthiness, enabling private sector collaboration, 

and supporting emergency management activities 

• Increase efficiency by automating and simplifying routine activities, freeing employees 

from administrative tasks, and increasing focus on nonroutine activities 

• Improve decision making by expanding process visibility across organizational and technological 

boundaries and creating instant and secure access to information 

For More Information 

Call your SAP representative or visit us online at www.sap.com/publicsector. 

www.sap.com/contactsap 

50 091 748 (08/10) 

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