iperEspresso Capsule Recycle Program – General FAQ - Illy

Or, to become an illy a casa SM member, visit illyusa.com/member. Once you are a
member, you will receive an email invitation to join the recycle program within 30
days of becoming a member.
OPTION 2 Retail Store Drop Off: (Coming Soon!) Soon you will be able to drop off
your used capsules at any participating retail locations.
OPTION 3 Purchase a Recycle Kit: (Coming Soon!) If you are not an illy a casa
member and there are no participating retail stores near you, you can purchase a
capsule recycle kit by calling illy Customer Care at 1-877-469-4559.
Do I have to prepare my capsules in any way before sending them to a
processing center or dropping them at a participating retailer?
We recommend that capsules be stored in a cool, dry place. If you are mailing capsules
please collect a minimum of 80 capsules (equivalent to 4 cans or more) before shipping
them to our processing partner. You may drop off any quantity of capsules at
participating retailers.
Do I have to pay to ship back my capsules? If yes, what is the cost?
Postage is pre-paid for illy a casa members and there is no cost to drop off capsules at
participating retailers. If you choose to purchase a recycle kit the cost of the postage is
included with your purchase.
What is illy’s Sustainability Philosophy?
illy is the coffee industry leader in responsible production, pioneering protocols like
large-scale, direct purchases from coffee farmers at a guaranteed profit. Over the past
20+ years, our supply chain system has helped transform coffee growing regions
around the world, environmentally, socially and economically, raising farmers’ incomes
and turning coffee into an opportunity for a better life for the farmers and their families.
Our two-plus decade commitment was recognized in 2011 with a Responsible Supply
Chain Process certification from Det Norske Veritas (DNV), one of the world’s leading
certification organizations. illy was awarded DNV’s first-ever certification of a company’s
entire supply chain, recognizing that true sustainability must create value for all
stakeholders – from the farmer to the consumer. illy pays all costs associated with this
certification, not the farmers – in contrast to many other certification systems, where
farmers must invest to become certified and maintain certification. For more information,
visit: http://www.illy.com/wps/wcm/connect/en/company/quality-sustainability-illycaffe.
Who do I contact should I have additional questions?
Please call Customer Care at 1-877-469-4559, or email customer.service@illy.com.
RECY06