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Page 2 Volume 11 Issue 4 Handling the Situation is YOUR opportunity to share how you handle various situations. Everyone that sends in a response will be entered into a drawing for a USPTA shirt/t-shirt. SITUATION: A member has purchased a racquet from outside of your tennis shop. The racquet has cracked, and they now want you to return the racquet for warranty replacement. How do you handle this situation? We will always take care of our members and their needs. So, we say sure we would be happy to send it back for you. The policy is if they bought it here we pay the shipping of the racquet going back. If they bought it somewhere else we will send it back for them and just charge them the shipping cost we incurred, and we encourage them to include a note with it about how it cracked and the receipt. In a medical advance inspired by recessionary thinking, researchers from the Nicholas Institute of Sports Medicine and Athletic Trauma at Lenox Hill Hospital in New York City announced that they’ve developed an effective and supremely cheap treatment for chronic tennis elbow. Huddling a while back to brainstorm about inexpensive methods for combating the injury, the scientists glanced around their offices and noticed a homely, low-tech rubber bar, about 8 inches long, which, at the time, was being used for general physical therapy programs. The researchers recruited 21 people with chronic, debilitating elbow pain. Ten of them were assigned to standard physical therapy treatment for tennis elbow; this Then with the return of the racquet we will re-string it for free with no labor charge. If the string is not provided, then we will string it at regular price with the string of their choice. This helps to encourage them to buy here next time. We also tell all our members that we will try to match the price they would pay on the Internet (including shipping, stringing and service charge, etc.). Almost all buy from us now. We do this with sunglasses, racquets, shoes, etc. Dave Neuhart You do not charge for the service. You will be earning the trust of the member that you will take care of him. It is not just about always making money. You take care of your members and it will pay off in the long run. Word goes around to other members. Steve Machen was the control group. The other 11 also received physical therapy, but in addition were taught a choreographed exercise using the rubber bar that they practiced at home. After less than two months of treatment, the researchers terminated the experiment. The early results had been too unfair. The control group had showed little or no improvement. But the rubberbar-using group effectively had been cured. Those patients reported an 81 percent improvement in their elbow pain and a 72 percent improvement in strength. “We couldn’t believe how fast and well the therapy worked,” says Timothy Tyler, PT, ATC, a clinical research associate at the Nicholas Institute and one of the authors of the study. “We were seeing improvements in five weeks, even three. It was crazy.” He and his colleagues realized that a single, unhurried exercise using a tensile bar that looks like an oversized licorice Tell the customer, "Normally the original seller would handle but I'm always glad to help out a good member." We do not charge for this service. When dealing with members it's in the best interest of the pro and the club to build long-term loyalty. The member is very likely to make future purchases from the club and may also mention your good deed to other members. A little personal good will goes a long way. Dean Ness I always charge them a $10 fee to send the racquet back but if they got the racquet from a mail order, I tell them to send it back to that company. If they are a good customer and I have that account I will take care of it, but I always explain that if they bought it from me they wouldn't be having to deal with this issue. Jimbo Hobson NEXT SITUATION: How do you handle lesson no-shows? Do you have a cancellation deadline, and if it is past that deadline do you charge the person for a no show? Send your solution to usptasouthern@gmail.com U S P T A stick could create an eccentric contraction all along the forearm. Eccentric contractions require the muscle to work against a force, in this case the coiled bar. “You can load a tendon so much more eccentrically” than with concentric exercises. The Thera-Band Flexbar, it’s available on Amazon.com or Allegromedical.com. See a short Youtube video in use at http://www.youtube.com/watch?v=bV- RjM_Y_hc&feature=fvsr (or search Thera- Band)
Standard Page 3 Winter Convention 2/17-19 Updates: and registration info online at www.usptasouthern.com Host: Memphis Racquet Club Hotel: Hampton Inn $95/room (includes breakfast) Agenda: Ken DeHart, Hans Romer, Transition from Traditional to QuickStart, Round tables, Dealing with People You Can’t Stand, Tour player/coach Q&A, drill exchange, and much more. Time Frame: Friday – 8:30 a.m.- 3:30 p.m., Saturday 8:30 a.m.- 3:30 p.m. Welcome Party: Thursday, 2/17 box seats and dinner. Gift: special attendee gift Players confirmed: Roddick, Hewitt, Fish, Querry, Del Potro, Monfils, Oudin, Haas, Verdasco, Bagdahtis, and Blake. Cost: $95 for full convention, welcome party, and specialty course, $50 for 1 day, $30 for the specialty course only. USPTA Elite Program at the Tournament We have a special program for USPTA members. Reserve blocks of tickets with only a 10 percent deposit. You only pay by 1/29 for what you sell. Purchase 30 tickets at the group price, but the tickets will be printed with the full price so that you can keep the difference. You also receive 2 bleacher seats to the first 8 sessions and a special dinner and 2 seats on Friday, 2/18. Your club will be listed in the program if you are on board by 12/18 and your club name will be posted on the electronic board during your matches. Adam Requarth is our contact at 901-765-4431 May Convention 5/12-15 Our May convention will be held at Bocage in Baton Rouge, LA. Check out the February 2011 newsletter for details, speakers, and more information. by Pat Whitworth From the 2010 Regions Morgan Keegan Championships and USPTA Winter Conference in Memphis Over 700 kids from Memphis City Schools attended Kid’s Day! (put on by USPTA) Top 8 American men were all in the tournament John Isner had most aces - 103 U S P T A All American Davis Cup Singles Final - Querry and Isner 56 clubs from South participated in the USPTA Elite Staff Program, bringing groups of club members to matches Maria Sharapova dropped just 21 games en route to winning the Cellular South Cup The “Standard” is the official newsletter for the Southern Division of the United States Professional Tennis Association. President Pat Whitworth - 678-482-6358 pwhitworth@aol.com Past President Jeff Hawes - 504-482-4084 wjhawes@aol.com 1st Vice President Bill Phillips - 337-981-0543 phillips@sta.usta.com 2nd Vice President Adam Thomson - 336-768-0220 a.thomson@forsythcc.com Secretary-Treasurer Mark Suiter - 678-230-8898 masuiter@gmail.com Executive Director Fred Burdick - 800-438-7782 usptaexdir@windstream.net State Presidents Alabama Rhett Russell - 251-949-5401 rhett7@hotmail.com Arkansas Jimbo Hobson - 251-949-5401 jimbopro@ipa.net Georgia Kevin Jackson - 404-915-6140 kjackson@dunwoodycc.org Kentucky Joanne Moore-Wallen - 859-272-4546 joanne@ltctennis.com Louisiana Johan Kjellsten - 337-433-2454 jkejellsten@suddenlink.net Mississippi Neil Witherow - 601-906-3296 neil.witherow@gmail.com North Carolina Jim Demos - 704-541-6767 jamesdemos@msn.com South Carolina Clint Van Aswegen - 843-689-6292 clint10s@aol.com Tennessee M.J. Garnett - 901-850-0361 windyketennis@aol.com Head Tester Tommy Wade - 256-341-4948 twade@decatur-al.gov
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Page 13 and 14: Standard Working with Young Players
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INSIDE: - USPTA divisions - United States Professional Tennis ...

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