Hubrecht de Pree - BearingPoint
Hubrecht de Pree - BearingPoint
Hubrecht de Pree - BearingPoint
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Key success factors of KPI’s<br />
in Operational Excellence<br />
Webinar: <strong>BearingPoint</strong> & KPI Library<br />
October 9th 2012<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong>
To improve you have to measure results….<br />
…but will<br />
measurements and<br />
targets<br />
automatically<br />
stimulate the<br />
required behavior?<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 2
What happens in real life….<br />
� Not the right Measurements<br />
• Too high level<br />
• Not the right frequency<br />
• No trending<br />
• Targets not SMART<br />
� No People involvement<br />
• No Interaction<br />
• No Gemba<br />
• No Positive focus<br />
� No recognizable Structure<br />
• No link between what we measure and what we want to<br />
achieve<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 3
Success factors for KPI’s in Operational<br />
Excellence<br />
Use the<br />
correct<br />
KPI’s<br />
Create a<br />
recognizable<br />
structure<br />
Establish<br />
the right<br />
behavior<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 4
Success Factor I:<br />
Use the correct KPI’s<br />
Market Share<br />
Customer Satisfaction<br />
Price Quality Service level …<br />
“Delivery”<br />
On Time in Full<br />
Planning Capacity Efficiency …<br />
Pieces<br />
per manhour<br />
Strategic objective<br />
Primary driver<br />
External KPI<br />
Internal KPI<br />
Enablers<br />
Performance indicator<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 5
Success Factor I:<br />
Use the correct KPI’s<br />
KPI’s need to:<br />
� Be SMART<br />
� Be measured in the right frequencies<br />
� Show trends<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 6
Success Factor II:<br />
Create a recognizable structure….<br />
SPEED<br />
Smoothing<br />
workload<br />
Flow<br />
Pull system<br />
Quick<br />
response<br />
Elimination of Waste<br />
Visual Management<br />
Realizing Strategy<br />
Low cost<br />
STABLE FOUNDATION<br />
Total Productive Management<br />
High<br />
quality<br />
Standardized work<br />
5S (Sort – Straighten – Shine – Standardize – Sustain)<br />
QUALITY<br />
Six Sigma<br />
Mistake<br />
proofing<br />
Early<br />
warning<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 7
Success Factor II:<br />
Create a recognizable KPI-structure<br />
SPEED<br />
Days Sales<br />
Outstanding<br />
42 Days<br />
Production<br />
Throughput<br />
Time<br />
5 Days<br />
Business Unit ABC<br />
Training plan<br />
compliance<br />
66%<br />
Illness<br />
4,3%<br />
STABLE FOUNDATION<br />
Overall Equipment Effectiveness 76%<br />
5S audit compliance 45%<br />
QUALITY<br />
First Time<br />
Pass Rate<br />
98,3%<br />
Customer<br />
complaints<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 8<br />
0
As daily used by our clients …<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 9
… with a Drilldown to every <strong>de</strong>tail!<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 10
Key success Factor III:<br />
Establish the right behavior<br />
� Share performance<br />
� Show involvement (Gemba)<br />
� Create involvement<br />
� Focus on the positive<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 11
Key Conclusions<br />
It’s important<br />
to create a<br />
recognizable<br />
KPI-structure<br />
It’s<br />
important to<br />
measure the<br />
right KPI’s<br />
It’s important to<br />
create involvement<br />
by establishing the<br />
right behavior<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 12
How to start?<br />
If Then Why<br />
1. You have Excel<br />
based KPI’s<br />
2. You have an<br />
incomplete set of<br />
KPI’s<br />
3. You have no good<br />
structure behind<br />
your KPI’s<br />
Use KPI Library and<br />
train usage<br />
Check and <strong>de</strong>velop<br />
missing KPI’s<br />
Set-up a KPI<br />
structure linked to<br />
corporate objectives<br />
To ensure<br />
involvement by easy<br />
access and direct<br />
feedback<br />
To ensure a good and<br />
useful dashboard<br />
To ensure reaching<br />
corporate objectives<br />
in a structured way<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 13
Questions<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 14
Your contact<br />
ITO Tower<br />
Gustav Mahlerplein 62 (8 th floor)<br />
NL – 1082 MA Amsterdam<br />
www.bearingpoint.nl<br />
<strong>Hubrecht</strong> <strong>de</strong> <strong>Pree</strong><br />
Operational Excellence Lead<br />
BeNeLux<br />
Mobile: +31 6 5254 2777<br />
hubrecht.<strong>de</strong>pree@bearingpoint.com<br />
For more Operational Excellence information follow<br />
http://www.bearingpoint.com/en-nl/download/Operational_Excellence_Program.pdf<br />
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 15
Confi<strong>de</strong>ntiel. © 2012 <strong>BearingPoint</strong> KPI Library - Operational Excellence 16
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