Newsletter 2013-01 (PDF) - PostFinance
Newsletter 2013-01 (PDF) - PostFinance
Newsletter 2013-01 (PDF) - PostFinance
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1 March <strong>2<strong>01</strong>3</strong><br />
News from <strong>PostFinance</strong><br />
Outsourcing: Positive experience for banks<br />
The Glarner and Freiburger Kantonalbank<br />
have outsourced logistics and payment transactions<br />
to specialised units within Swiss Post.<br />
What has long been standard practice in<br />
industry is increasingly becoming applicable<br />
in the financial sector too. Parts of<br />
the value added chain that are not within<br />
banks’ own core competency are outsourced<br />
to specialists. This generates<br />
new cooperation and business models.<br />
According to many analyses and surveys,<br />
payment transaction processing is<br />
highly suited to outsourcing. Payment<br />
transactions in Switzerland are extremely<br />
standardised and the high transaction<br />
volumes allow considerable economies<br />
of scale.<br />
In addition to UBS and the Freiburger<br />
Kantonalbank, which have outsourced<br />
slip-related payment transactions to<br />
<strong>PostFinance</strong>, Banque CIC,the Glarner<br />
and Tessiner Kantonalbank now entrust<br />
<strong>PostFinance</strong> with all their payment<br />
transaction processes.<br />
Investments quickly amortised<br />
“By outsourcing payment transactions<br />
we have been able to save approxi-<br />
mately 30 percent of our costs on a<br />
long-term basis,” declared Martin<br />
Dürst, Head of Finance and Logistics at<br />
the Glarner Kantonalbank (GLKB). Jean-<br />
Pierre Bruegger, Head of Payment<br />
Transactions at the Freiburger Kantonalbank<br />
(FKB) explained, “We chose to<br />
work with Swiss Post because it has<br />
intersectoral experience – and can take<br />
on overall logistics.”<br />
<strong>PostFinance</strong> has been carrying out payment<br />
transactions for the Glarner<br />
Kantonalbank since 2007. The manage-<br />
ment was surprised by the high cost<br />
savings and rapid investment payback<br />
of less than two years. The bank managed<br />
to keep within its budget for the<br />
project.<br />
Maintaining customer contact<br />
Glarner bankers did not have to give up<br />
their closeness to local customers on<br />
account of outsourcing. There is no<br />
direct customer contact involved in processing<br />
payment transaction documents.<br />
“Our customers do not even<br />
Your relationship managers at <strong>PostFinance</strong><br />
realise that their documents are sent<br />
directly to <strong>PostFinance</strong>”, commented<br />
Martin Dürst.<br />
“As much automation as possible”<br />
For the Freiburger Kantonalbank, the<br />
aim of working with Swiss Post specialists<br />
was not merely to replace its existing<br />
IT system. The bank was much more<br />
interested in achieving “as much automation<br />
as possible and gradually outsourcing<br />
optimised processes”, as<br />
described by Jean-Pierre Bruegger. Swiss<br />
Post Solutions has been responsible for<br />
printing and dispatch for the FKB for<br />
ten years already. It also took over scanning<br />
in 2<strong>01</strong>0. <strong>PostFinance</strong> now takes<br />
care of document-based payment transactions<br />
for the Freiburger Kantonalbank.<br />
The FKB’s initial doubts about<br />
data security and banking confidentiality<br />
were dispelled to the bank’s entire<br />
satisfaction.<br />
As usual, you can reach your personal contact via the contact details shown below. We look forward to hearing from you!<br />
Thomas Hadorn<br />
Head of Relations and Networks<br />
thomas.hadorn@postfinance.ch<br />
Phone +41 58 338 53 80<br />
Marianne Zentriegen<br />
Germany, Austria<br />
marianne.zentriegen@<br />
postfinance.ch<br />
Phone +41 58 338 25 23<br />
Hye-Sook Jeon<br />
Great Britain, Asia Pacific,<br />
North America<br />
hye-sook.jeon@postfinance.ch<br />
Phone +41 58 338 28 59<br />
Nuno Domingos<br />
France, Portugal, Spain, Central<br />
and South America<br />
nuno.domingos@postfinance.ch<br />
Phone +41 58 338 07 02<br />
Corinne Heiniger<br />
Italy<br />
corinne.heiniger@postfinance.ch<br />
Phone +41 58 338 85 92<br />
Dominik Hölz<br />
Scandinavia, Benelux, Baltic<br />
Countries, Russian Federation<br />
dominik.hoelz@postfinance.ch<br />
Phone +41 58 338 02 87<br />
Bang Fernandez Nguyen<br />
Africa, Eastern Europe<br />
bang.fernandez@postfinance.ch<br />
Phone +41 58 338 59 68<br />
5
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