Guide to conducting exit Interviews - Dean Amory
According to the NLH Knowledge Management Specialist Library, Exit Interviews are traditionally "conducted with employees leaving an organisation. The purpose of the interview is to provide feedback on why employees are leaving, what they liked or didn’t like about their employment and what areas of the organisation they feel need improvement. Exit interviews are one of the most widely used methods of gathering employee feedback, along with employee satisfaction surveys.
According to the NLH Knowledge Management Specialist Library, Exit Interviews are traditionally "conducted with employees leaving an organisation. The purpose of the interview is to provide feedback on why employees are leaving, what they liked or didn’t like about their employment and what areas of the organisation they feel need improvement. Exit interviews are one of the most widely used methods of gathering employee feedback, along with employee satisfaction surveys.
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Are you happy <strong>to</strong> say where you are going (if you have decided)?<br />
What particularly is it about them that makes you want <strong>to</strong> join them?<br />
What, importantly, are they offering that we are not?<br />
(If appropriate:) Could you be persuaded <strong>to</strong> renegotiate/stay/discuss the possibility of staying?<br />
Can we be of any particular help <strong>to</strong> you in this move/deciding what <strong>to</strong> do next (we can't<br />
promise anything obviously)?<br />
1. What is your main reason for leaving?<br />
2. What’s been good about working here?<br />
3. What’s been difficult about working here?<br />
4. How effective and supportive has your line manager been?<br />
5. What’s communication like within your team and the wider Direc<strong>to</strong>rate?<br />
6. What kind of learning opportunities have you had?<br />
7. What hasn’t been addressed by the Direc<strong>to</strong>rate that should have been?<br />
8. If you could change one thing about the Direc<strong>to</strong>rate, what would it be?<br />
9. Would you recommend SCS as a good place <strong>to</strong> work?<br />
I agree that the above notes represent a fair and accurate record of the <strong>exit</strong> interview<br />
discussion.<br />
I do not agree that the above notes represent a fair and accurate record of the <strong>exit</strong> interview<br />
discussion. I have these additional comments:<br />
3
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