In organisation theory, bridging the gap between „micro“ and „macro ...

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Talking Structure 3.2. Analysis One of the most interesting findings of linguistic studies on conversation in consulting and therapy (e.g. Nothdurft 1984; Roderburg 1998) is the observation that consultants, as a rule, do not simply deal with 'the problem' as it is defined by their clients. Consultants and clients rather have to come to an understanding about the problem through interaction, thereby often changing (or even denying) the initial problem as conceptualized in the clients' view. In the perspective of the systemic consultants, the reduction and adequate repre- sentation of complexity is assumed to be a crucial point for organizations in gen- eral. Thus, the task of systemic consulting is to find with each client a construc- tion of reality that is both comprehensible and – from a higher point of view – coordinated with the other perspectives, so that they are, altogether, adequate to complexity (Schmid/ Hipp 1997). Therefore, the solutions suggested by systemic consultants cannot be of a merely 'technical' kind but have to include the 'theoreti- cal' concept of a 'second order observation' which has to be established on the level of organization itself (Luhmann 1989). One step in the changing of the clients' reality through consulting communication is the examination of their perspective. A typical method for this are questions about previous attempts to solve the problem. In the following part of a consulting conversation the client (K1) answers this question; he presents the problem as the task to place topics and projects of several departments concerned with human ressources within a 'logical chain': Datum 1: 'logical chain' 01 K1 – (.) wir habm 04 (.) in dem / dem kreis äh ich sach mal de:r 14
Talking Structure 05 (.) human ressource führungskräfte unendlichen 09 themen und projektn – wobei wir jetz den 10 nächsten schritt machen wolln die überhaupt 11 mal zu ranken und zu sagn was glauben wer denn 12 (.)
Page 1 and 2: Talking Structure. The Shaping of O
Page 3 and 4: Talking Structure rived from the "a
Page 5 and 6: Talking Structure in an institution
Page 7 and 8: Talking Structure (1992) and Jürge
Page 9 and 10: Talking Structure Table 1 (re-)prod
Page 11 and 12: Talking Structure Table 2 Structure
Page 13: Talking Structure temic consulting'
Page 17 and 18: Talking Structure those (like his c
Page 19 and 20: Talking Structure Datum 4: "perspec
Page 21 and 22: Talking Structure ((stöhnt)) namin
Page 23: Talking Structure Roderburg, Sylvia

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