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intermittent electricity, the traditional approach to implementing an IFMIS system—installing file<br />

servers at each remote location—would simply not have been feasible. Each system update or change<br />

would require multiple installations, and regular equipment maintenance would be required in<br />

hundreds of locations—many of them unsuitable for advisors to visit. Instead, the IFMIS has been<br />

built to operate so as to resemble in all things a web-based application. The entire environment is run<br />

through three terminal servers in the Ministry of Finance’s Data Center in Baghdad. As such, the<br />

cadre of IT professionals needed to support the system is much smaller and the infrastructure<br />

requirements are made manageable.<br />

Roll out of the IFMIS system began in the spring of 2005. By early 2007, the IFMIS was<br />

implemented throughout Iraq—in spending units cutting across all of the country’s governorates and<br />

all Government ministries. The IFMIS captured approximately 85 percent of actual expenditures and<br />

99 percent of actual revenue. 166 spending agencies were fully trained in the use of the system. 112<br />

GOI sites were using the system to enter data on a daily basis, and were reconciling with the legacy<br />

system.<br />

In June 2007, the IFMIS was shut down and USAID assistance for the project was suspended in the<br />

wake of the kidnapping of a technical advisor and his security compliment from the Ministry of<br />

Finance’s Data Center. 4 Fearing the tenuous security situation, staff were reluctant to return to the<br />

Data Center.<br />

In January 2008, the Iraqi Ministry of Finance requested USAID to restart technical assistance for the<br />

IFMIS work to be carried on. As of April 2008, advisors were working with the Ministry of Finance<br />

to bring the system back online and an agreement had been signed for the GOI to fund the completion<br />

of the system’s expansion to include almost all national government spending units. 5<br />

KAZAKHSTAN<br />

Kazakhstan’s IFMIS implementation faced many hurdles, chief among which was the choice of<br />

software. The software selected for the core applications was Oracle <strong>Financial</strong>s—an excellent<br />

package, but a system that requires a full communications backbone since all data are processed<br />

centrally. This issue had not been addressed in the tender and was completely ignored during the<br />

implementation phase. As a consequence of this oversight, the system integrator and the government<br />

implementation team had to make a special visit to the World Bank in Washington to negotiate a<br />

further loan of more than US$25 million to put in place a satellite-based communications backbone.<br />

This was hardly the extent of the obstacles faced in installing Kazakhstan’s IFMIS. To begin with,<br />

CoA development took longer than planned, delaying many other phases of system development.<br />

Secondly, the Government made the decision not to implement various key modules of the software,<br />

most notably payroll, due to lack of financial resources. This turned out to be a grave mistake, given<br />

the size of the public sector workforce and the salary and benefits management this entailed.<br />

Third, the Government failed to ensure full sustainable support to the expansion of the system beyond<br />

the initial installation. Many government IFMIS systems encounter this problem. In an ideal world,<br />

systems should have the flexibility and the sustained support needed to grow with changes and<br />

improvements in fiscal policy and management, and to meet the increasing information requirements<br />

of a maturing government administration.<br />

4 As of this writing, 10 months after being taken captive, the technical advisor is still being held hostage.<br />

5 USAID assistance, by law, cannot assist the military and police establishments.<br />

PART 2: COUNTRY CASES 21

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