Theme 6: Using The Telephone - Frontier College

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Unit 1: Telephone Fears Theme: Using the Telephone Initial Assessment: What does the student know, what does she need to know? 1. What do you find the most difficult about using the telephone? 2. What type of phone call do you find the most difficult to handle? 3. What type of phone calls do you make? (business, personal, employment) 4. What things make it difficult for you to understand during a telephone conversation? 5. Do you feel comfortable asking for clarification on the telephone? 6. Do you feel comfortable asking someone to repeat information? 7. Do you feel comfortable asking someone to slow down when they are speaking too quickly? 8. Do you feel comfortable asking someone to spell their name or address? 6.1
Expected Outcomes: In this unit students will: # express their concerns about the use of the telephone # feel more comfortable using the telephone # expand their skills in the use of the telephone # further develop their vocabulary related to telephone calls Tools: For this unit you will need: # pen/pencil # paper # index cards 6.2
Page 1: Theme 6: Using The Telephone 6.0
Page 5 and 6: Demonstrators: How do I know that m
Page 7 and 8: Key Vocabulary: loudly selling wron
Page 9 and 10: Expected Outcomes: In this unit stu
Page 11 and 12: Demonstrators (How do I know that m
Page 13 and 14: Key Vocabulary acknowledge repeatin
Page 15 and 16: Would you mind repeating that? How
Page 17 and 18: If you are silent for too long, you
Page 21 and 22: Demonstrative Activities: 1. _ ____
Page 23 and 24: Handout: Letters and Numbers ! It i
Page 25 and 26: Handout: Dates 1 - first 1 st 11 -
Page 29 and 30: Activity Five: Handout: Telephone C
Page 31 and 32: Background Notes: Activity One: # y
Page 33 and 34: Handout: Telephone Idioms Are you b
Page 35 and 36: Handout: Telephone Conversations Ph
Page 37 and 38: Fridge for Sale A: Hello. B: Hello,
Page 39 and 40: Collect Call from ... A: Operator.
Page 41 and 42: Speaking A: Hello. B: _____ _______
Page 43 and 44: Reservation for Two A: Green Door R

Theme 6: Using The Telephone - Frontier College

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