2011 Summary can be downloaded HERE - FT Live

Session Takeaways
Overall the panel was of the view that growth with equity and justice is critical for sustainable economic
development. Though there is no short cut to achieve this, an optimal mix of low cost channels (BC, Mobile
banking, Branches, etc.), led by banks and supported by the regulator and Government, will be required.
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It will be banks that will drive financial inclusion in India, as they provide a full suite of banking products to
customers
Private banks will have a larger role to play by deploying innovative operating models that are economically
sustainable and commercially viable
Banks should consider financial inclusion as an investment, rather than an expense
Microfinance has delivered results in providing micro credit products to the unbanked and will further
facilitate financial inclusion, though it will mainstream banks that will play a major role
Financial literacy of the end-customer will be critical and equally important
Technology will be a key vehicle to achieve inclusion objectives, by reducing costs and hence making
inclusive growth more viable. With increasing penetration, the mobile phones can actually become a “silver
bullet” to achieve inclusion