2011 Summary can be downloaded HERE - FT Live

Session Takeaways
Technology has changed the way banking is done. Banks that adapt and provide solutions the fastest will be most
successful
The role of the CIO is evolving to being an equal partner with the CEO and getting more involved in
implementing action oriented solutions for all businesses
Technology adoption by banks is being driven by the demanding customer, increasing competition, and
regulatory interventions:
With the changing customer landscape that is moving to the virtual world, it is imperative for banks to
reach out to their customers through alternate channels
Customers today need a 360 degree view of their multiple portfolios across various financial institutions.
Technology has the capability to provide such an integrated view/ dashboard to the customers for quick
analysis and decision making
Many banks are considering and deploying new technology enabled models such as private cloud
systems to reduce costs
Regulatory interventions and policy measures such as Core Banking Solutions (CBS), internet banking
etc. have given a thrust to banks for technology adoption
Technology with relationship is a strong combination and will be a key differentiator for banks
Banks are moving from storing piles of data to transforming it into intelligent insights. Most banks today
have active business analytics units that support the relationship and risk teams
The global crisis may actually push banks in western economies to move to technology enabled cost efficient
operating models. Further, many banks are looking for outsourcing of mid and back office operations. This
will create significant opportunities for the technology companies
Overall the panel was of the view that brand, trust and technology will be the three key pillars that will define the
future of banking.
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