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2011 Summary can be downloaded HERE - FT Live

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Session Takeaways<br />

Technology has changed the way banking is done. Banks that adapt and provide solutions the fastest will <strong>be</strong> most<br />

successful<br />

The role of the CIO is evolving to <strong>be</strong>ing an equal partner with the CEO and getting more involved in<br />

implementing action oriented solutions for all businesses<br />

Technology adoption by banks is <strong>be</strong>ing driven by the demanding customer, increasing competition, and<br />

regulatory interventions:<br />

<br />

<br />

<br />

<br />

With the changing customer landscape that is moving to the virtual world, it is imperative for banks to<br />

reach out to their customers through alternate channels<br />

Customers today need a 360 degree view of their multiple portfolios across various financial institutions.<br />

Technology has the capability to provide such an integrated view/ dashboard to the customers for quick<br />

analysis and decision making<br />

Many banks are considering and deploying new technology enabled models such as private cloud<br />

systems to reduce costs<br />

Regulatory interventions and policy measures such as Core Banking Solutions (CBS), internet banking<br />

etc. have given a thrust to banks for technology adoption<br />

Technology with relationship is a strong combination and will <strong>be</strong> a key differentiator for banks<br />

Banks are moving from storing piles of data to transforming it into intelligent insights. Most banks today<br />

have active business analytics units that support the relationship and risk teams<br />

The global crisis may actually push banks in western economies to move to technology enabled cost efficient<br />

operating models. Further, many banks are looking for outsourcing of mid and back office operations. This<br />

will create signifi<strong>can</strong>t opportunities for the technology companies<br />

Overall the panel was of the view that brand, trust and technology will <strong>be</strong> the three key pillars that will define the<br />

future of banking.<br />

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