Certified WebEOC Administrator Candidate Handbook

Certified WebEOC
Administrator
Candidate Handbook

Certified WebEOC Administrator Candidate Handbook, revised February 2009.
COPYRIGHT 2009 by ESi University
Information in this handbook represents current policies and procedures for the Certified
WebEOC Administrator exam. Information in this handbook supersedes information
contained in any previously published information.
This booklet may not be brought into the examination.
Eligibility standards, exam content, exam standards, fees, and guidelines are subject to
change.
It is recommended that you keep this handbook for reference throughout the
certification process.
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Table of Contents
Certified WebEOC Administrator Quick Reference ...................................................... 1
About ESi ® ................................................................................................................... 2
About ESi ® University................................................................................................... 2
About the Certified WebEOC Administrator Program .................................................. 2
Benefits of Becoming a Certified WebEOC Administrator ............................................ 4
Exam Registration and Scheduling .............................................................................. 4
Accommodations for Candidates with Disabilities ........................................................ 7
Exam Specifications and References .......................................................................... 8
Studying for the Exam ................................................................................................ 12
Examination Day ........................................................................................................ 12
Taking the Exam ........................................................................................................ 14
Test Security .............................................................................................................. 15
After the Exam ........................................................................................................... 19
Contact Information .................................................................................................... 20
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Certified WebEOC Administrator Quick Reference
The cost of the exam is $599.00 payable via major credit card. Persons wishing
to register for the exam may do so through the ESi ® University Learning Portal at
http://www.esi911.com.
Plan to arrive at the testing center 30 minutes before your scheduled
appointment in order to complete the required check-in process before testing
begins.
It is recommended that you wear comfortable, layered clothing, as test center
temperatures may vary.
You will be required to leave your personal belongings outside the exam room.
Have correct identification ready at the test center.
At the test site, if you have not completed the exam and you are reviewing
questions – do NOT click Finish. This will exit you from the exam and you will not
be able to get back in.
Unanswered exam questions will be scored as incorrect when time expires.
Your score will be available in 7 to 10 working days.
If you have questions or concerns, email eisu@esi911.com r call ESi ® University
at 678-680-4970.
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About ESi ®
ESi ® is a systems integration and software development company specializing in
emergency operations center (EOC) and enhanced 911 systems for federal, state, and
local governments, public utilities, and commercial/private enterprises. Based in
Augusta, GA, ESi ® pioneered WebEOC®, the world’s first web-enabled Crisis
Information Management Software (CIMS) product.
Today, ESi ® is the global leader in CIMS solutions and has customers within the U.S.
Departments of Agriculture, Defense, Energy, Homeland Security, Health and Human
Services, EPA, NASA, state, county and city EOCs, commercial airlines, corporations,
public utilities, and universities. It is also used by similar agencies internationally. By
delivering highly configurable products and end-to-end services from design, installation
and integration through maintenance, training and 24/7 support, ESi ® sets the standard
for crisis information management. These are a few of the reasons that also led ESi ® to
be ranked in the top one third of the fastest growing private companies in America.
About ESi ® University
ESi ® University was started in October of 2007 to provide its users with the best, most
comprehensive training and certification on ESi ® products available in the world.
About the Certified WebEOC Administrator Program
Examination Information
A Certified WebEOC Administrator is an individual who has passed a written and
hands-on exam created and administered by ESi ® University. A Certified WebEOC
Administrator possesses the knowledge and skills necessary to administer a WebEOC
system, to participate in the implementation process, and to support and encourage
integrated design. The exam was launched in 2009 to recognize, through certification,
an individual’s understanding of WebEOC administration, end-user training, and board
creation.
The development of a valid exam begins with a clear and concise definition of the
knowledge, skills and abilities needed to successfully serve as a Certified WebEOC
Administrator. ESi ® University certification staff works with experts in the crisis
management field to identify the critical roles and responsibilities of an individual
supporting a WebEOC system.
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The Certified WebEOC Administrator exam is valid and reliable. Valid means that the
exam is able to measure what it is supposed to measure. Reliable is an index of how
accurately the exam measures a candidate’s skills. A test must be both valid and
reliable to be considered a well-developed exam.
The Certified WebEOC Administrator exam accurately assesses each candidate’s
ability to carry out the required responsibilities of a WebEOC Administrator.
The Certified WebEOC Administrator Exam
There are two portions of the Certified WebEOC Administrator exam -- a written test
and a practical test.
The Written Exam
The written exam focuses on WebEOC end-user functions, WebEOC
administration, process flow, and basic board building.
The Practical Exam
The practical exam focuses on the candidate’s ability to administer a WebEOC
system, to build boards using the WebEOC Board Wizard and to setup an
information/process flow using Process Permissions.
Examination Item Development
Extensive test statistics are calculated in the process of determining test validity and
reliability. This includes careful analysis of every question on the Certified WebEOC
Administrator exam.
Exam questions:
• Are developed and validated by global work groups of Subject Matter Experts
• Are referenced to current standards and resources produced by ESi ®
• Are developed and monitored through psychometric analysis
• Satisfy the test development specifications of a job analysis
Determining the Passing Score
A valid credentialing exam must have a defensible passing score. The cut score that
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separates candidates who fail must be based on the minimum level of knowledge
required as set forth by Subject Matter Experts. The passing score for the Certified
WebEOC Administrator exam is determined by a Minimally Qualified group procedure
during the beta testing process. This procedure looks at the scores of candidates who
have been classified as borderline qualified to pass based on external information.
Subject Matter Experts classify candidates as being Above Qualified, Minimally
Qualified, or Below Qualified. The median score of beta candidates in the minimally
qualified group is taken to be the suggested cut score, with the median scores of the
Above and Below Qualified groups serving as upper and lower boundaries to the range
of acceptable cut scores. The final cut score is decided upon by a group of test
development experts and Subject Matter Experts based on this range.
Benefits of Becoming a Certified WebEOC Administrator
Individual Benefits
• Provides a marketable credential to an employer, prospective employer or client
• Listing on the ESi ® website directory of Certified WebEOC Administrators
• Certified WebEOC Administrator Accredited Professional certificate
• Receive recognition for involvement in the Certified WebEOC Administrator
process
Employer Benefits
• Strengthens the organization’s emergency preparedness program
• Encourages the growth of knowledge and understanding of the Certified
WebEOC Administrator process
Exam Registration and Scheduling
The written exam is delivered through a computer program. The practical portion of the
exam is hands-on utilizing an operational WebEOC system. All Certified WebEOC
Administrator exams MUST be proctored either in-person or electronically through the
use of a web-based video camera. ESi ® Regional Managers located throughout the
U.S. are also available to proctor the exam. Additionally, ESi ® University in Atlanta is
available to proctor the exam. Appointments are scheduled on a first come, first served
basis. Register early to get your preferred date.
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Follow these steps to schedule your exam:
Navigate to the ESi ® University Learning Portal accessible through
http://www.esi911.com. Create a username and password using the exact name that
appears on your identification. Register for the WebEOC Certification Exam. You will
receive a confirmation email.
Exam Fees
Examination fees cover the costs of testing center coordination and staffing,
examination development, review, production and scoring. ESi ® accepts credit card
payment through its secure learning portal. ESi ® charges the exam fee when a
candidate registers for the certification exam. An exam fee receipt is available on the
learning portal.
• Exam Fee: $599.00
• Cancellation / Rescheduling Fee: $30
• No-Show Fee $599.00
Please note that candidates cannot change the credit card information for the payment
of a scheduled appointment without cancelling the appointment on the learning portal
first.
ESi ® University Hours of Operation
ESi ® University business hours are 8:00am to 5:00pm Eastern Standard Time, Monday
through Friday. ESi ® University’s web site is always available through www.esi911.com.
In the United States, the exam is available Monday through Friday, with the exception of
national holidays or holiday weekends. Hours of operation vary from location to location.
Weekend and evening hours are available at some locations. We suggest scheduling
your appointment at least 30 days in advance.
ESi ® test sites are generally closed in observance of the following holidays:
New Year’s Day
Columbus Day
Martin Luther King Jr. Day
Thanksgiving Day/Weekend
President’s Day
Christmas Eve Day
Memorial Day/Weekend
Christmas Day
Independence Day/Weekend
New Year’s Eve Day
Labor Day/Weekend
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To Confirm, Cancel, or Reschedule an Exam Appointment
You can confirm, cancel, or reschedule your exam appointment by calling ESi ®
University at 1-866-937-4911, 8:00 am to 5:00 pm Eastern Standard Time, Monday
through Friday.
To change or cancel your reservation you must do so through ESi ® University no later
than midnight on the third day before your scheduled examination. Properly
cancelled appointments will not be charged the exam fee; properly rescheduled
appointments will be charged the exam fee after the new appointment occurs. All exam
appointments cancelled/ rescheduled before the examination date are charged a $30
fee.
If you contact ESi ® University less than two full days before your scheduled
appointment, you will be charged the full examination fee.
Deadline
Exam Appointment
Monday
Tuesday
Wednesday
Thursday
Friday
Reschedule/Cancel
Previous Friday, by Midnight EST
Previous Saturday, by Midnight EST
Previous Saturday, by Midnight EST
Previous Monday, by Midnight EST
Previous Tuesday, by Midnight EST
Leaving a message on the ESi ® University voicemail system is NOT an acceptable
method of cancelling/rescheduling your appointment.
Failing to Appear for a Scheduled Exam
If you are absent from an examination that you were scheduled to attend, and you did
not reschedule or cancel according to the policy, ESi ® will retain the full examination fee
for that missed exam. There are no refunds for examinations not taken.
All candidates seeking excused absences based on an emergency situation must
contact ESi ® University at 1-866-937-4911. ESi ® may require that you fax or email
documentation of the emergency in order to excuse the absence. Illness excuses must
be written by the attending physician.
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If, on the day of your exam, you are unable to attend the examination for which you are
scheduled, you may be excused without monetary penalty for the following reasons:
• EOC/Command Center Activation
• Documented illness, either yourself or immediate family member
• Death in the immediate family
• Disabling traffic accident
• Court appearance or jury duty
• Military duty
Inclement Weather or Other Emergencies
Test administration will be delayed or cancelled only in emergencies. If severe weather
or a natural disaster makes the test center inaccessible or unsafe, the test
administration may be cancelled. In the event of test center closings due to inclement
weather, candidates will be contacted by ESi ® University to reschedule their
appointment free of charge.
Re-Examination
There is no limit to the number of times unsuccessful candidates may retake the
examination. Exam candidates will be charged the full exam fee for each exam
scheduled.
Accommodations for Candidates with Disabilities
If you have a documented disability that would prevent you from taking the Certified
WebEOC Administrator exam under standard conditions, you may request a reasonable
accommodation as required by law. Reasonable accommodations are granted to
ensure that every candidate has the opportunity to test on a level field with other
candidates, but not to provide any candidate with an unfair advantage over other
candidates. Accommodation requests are considered on a case by case basis.
ESi ® University certifies that it shall comply with the provisions of the Americans with
Disabilities Act (ADA). Under the ADA, entities that administer standardized
examinations must offer the examinations in a place and manner that is accessible to
candidates with disabilities. This may require reasonable modifications to the manner in
which the test is administered. ESi ® will attempt to provide auxiliary aids and services,
except where it may fundamentally alter the examinations or results.
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Available accommodations include, but are not limited to, the following:
• Reader
• Scribe
• Extended testing time
• Auxiliary aids and services
Requests for accommodation should be made to ESi ® University at least 30 days in
advance of the desired test date. Candidates will receive an email from ESi ® University
requesting medical documentation of the disability. Documentation must be current
within five years. ESi ® University staff will review documentation and, if approved, alert
the ESi ® proctor of the necessary accommodations. ESi ® University staff will then
contact the candidate regarding further steps for scheduling.
When scheduling for re-examination, candidates should indicate that special
arrangements were made, or services provided, for the prior exam appointment and that
these arrangements/services will be required again for the upcoming test date.
Testing in a Foreign Language
ESi ® University currently offers the Certified WebEOC Administrator exam in English
only. The use of translators or foreign-language dictionaries during the examination will
not be permitted. Additional time to complete the exam will not be provided.
Exam Specifications and References
Each section of the exam is designed to test minimum competency in a specific area of
WebEOC knowledge. This is encompassed in the following four content areas:
1. Basic functionality that should be taught to all WebEOC users
2. WebEOC Administration functions
3. Basic Board Building
4. Process Flow using Process Permissions and Data Linking
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Specifications
The following outline provides a general description of exam content areas.
1. Knowledge of basic functionality that should be taught to all WebEOC users
• Self Registration
• Logging in to WebEOC
• Understanding the Control Panel
• Displaying information in WebEOC
• Adding & modifying information in WebEOC
• Understanding forms, links & plug-ins
• Accessing, displaying and printing a report
• How to setup and use Chat Rooms internal to WebEOC
• How to manage contact information accessible by authorized users/agencies
• Manipulating checklists within WebEOC
• How to communicate among WebEOC users using WebEOC’s internal
messaging plug-in
• Creating folders and uploading files to the File Library
• How to view weather alerts and forecasts from the National Weather Service’s
interactive Weather Information Network
• How maps or images can be displayed and annotated with markers, shapes and
labels
2. WebEOC Administration
• Implementing the Positions feature
• Creating user accounts and passwords
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• Establishing a set of access privileges to boards, links, menus, and plug-ins that
will appear as links on the Control Panel
• Setting up and configuring hyperlinks to URLs, other systems, or files
• Providing the ability to group boards, links, plug-ins or other menus, or any
combination under a single link (menu) on the Control Panel
• Setting up individual incidents to track related information
• How individual incidents can be rolled up for viewing in a common, master view
• Creating preformatted or ad hoc reports that can then be added as links to the
Control Panel
• Creating Admin Profiles to establish a pre-defined set of specific administrator
privileges that can then be applied as a template to a group of users
• Archiving an incident
• Using the Audit Log
• Setting up dual commit and remote boards
• Establishing security permissions/profiles, and email server configuration.
• Viewing a list of users currently logged in to WebEOC with the added capability
of terminating a specific user’s log-in session
• Building scenario inputs to be manually or automatically injected during drill or
exercise play
3. Board Building
• Creating lists of items that users can select when updating certain fields on
status boards
• Utilizing Board Builder to design, implement, and maintain electronic displays
(status boards)
• Planning a Status Board
• Planning views
• Creating views
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• Understanding the use of the advanced board editor
• Data linking a board to another board
• Publishing a board
• Importing and exporting a board
• Importing and exporting data
• Deleting a status board
• Adding, editing and deleting a pick list
4. Implementing Process Flow
• Designing a typical WebEOC EOC data information flow process
• Implementing process permissions
• Using filters to manage information
References
The primary sources for the development of the exam are:
o The WebEOC User Manual
o The WebEOC Administrator Manual
o Release Notes (dating back to the previous whole number release)
o Information presented in the “WebEOC Administrator and Basic
Board Building” course
o Information presented in the “Implementing Process Flow” course
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Studying for the Exam
Candidate Qualifications
There are no prerequisites to taking the Certified WebEOC Administrator exam.
However, the following qualifications for the exam are strongly recommended:
• Tenure in emergency management/preparedness and industry knowledge
• Practical experience working with a WebEOC system
• Understanding the principals of basic board building
• Understanding how to tailor a WebEOC system and how information flows in an
organization
No two exam candidates will come to the test center with the same level of knowledge.
Because experience and educational backgrounds are unique, these considerations
should be taken into account when considering study methods. While some candidates
may take the exam without any study, the majority should spend time preparing.
Because the exam measures the candidate’s ability to facilitate the integrated design
process, his/her knowledge of WebEOC Administration, and the resources and
processes involved in designing and building input forms and display boards, the best
way to prepare for the exam is to understand the rating system requirements and
processes and their application in practice.
The main source of study material for the Certified WebEOC Administrator exam is the
WebEOC User Manual and the WebEOC Administrator Manual. Candidates can
supplement their study by utilizing courses offered at ESI ® University and by gaining
practical, real-world experience.
Examination Day
Identification Requirements
Each candidate must bring appropriate identification to the testing center. Expired forms
of IDs will not be accepted. Each candidate must provide a current ID that bears their
signature, photograph, and name as it appears on their exam registration. The first and
last name on each ID submitted must match the first and last name on the exam
registration. If the name on the ID does not match the name on the exam
registration, you will NOT BE ALLOWED TO TEST AND YOU WILL FORFEIT THE
FULL EXAM FEE.
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ESi ® will require the following identification:
• The ID photo must look like the candidate
• Name FIRST and LAST NAME on the ID must match the name on the exam
registration
• If there is an ID concern at the test site, but you feel that you have met the ID
requirements, immediately call ESi ® University at 1-866-937-4911
Arrival Time
It is recommended that you arrive at the test center at least 30 minutes prior to your
scheduled exam appointment to get settled, check-in, and begin the tutorial. Candidates
who arrive at the test site after their scheduled exam times will lose their reservation
and will be considered absent, and the policy for Failure to Appear for a Scheduled
Exam will apply.
Your test session should begin within 30 minutes of your scheduled appointment. If
circumstances arise at the test site that delays your test session more than 30 minutes
after your scheduled appointment time, you will be given the choice of continuing to wait
or rescheduling your appointment.
You will be escorted to a workstation by the proctor. You must remain in your seat
during the exam except when authorized to leave by the proctor. Notify the proctor if:
• You experience problems with your computer
• An error message appears on the computer screen (do not clear the message)
• You need additional scratch paper or pencil
• You need to take a break (testing time will NOT be suspended)
• You need the test center staff for any other reason
In the event that you encounter negative conditions at the test site such as HVAC
failures, excessive noise, or technology malfunctions we recommend that you
immediately notify the proctor and request that the issue is documented. To report a
problem with your exam experience, report the incident with the proctor at the test site
and call ESi ® University at 1-866-937-4911.
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Taking the Exam
Computer-Based Testing
The written portion of the Certified WebEOC Administrator exam is a computer-based
test that must be completed in 90 minutes. Candidates do not need extensive computer
experience to take the test. Exam questions and answer options are displayed on
screen. The computer records your responses and times your exam. You are able to
change your answers, skip questions and flag questions for later review. Your exam
score will not be available the day of the exam.
Before starting the exam, there will be a short tutorial to familiarize you with the
computer testing environment. You will have ten (10) minutes to spend on this tutorial.
This time will not be deducted from the time you are allotted to complete the exam. Test
site proctors are available to answer questions you may have about the computerbased
testing system, but they cannot answer questions about the content of the exam
itself. ESi ® University encourages candidates to participate in the tutorial in order to
familiarize themselves with the exam format. Be aware that if a candidate exits the
exam session, the appointment cannot be restarted.
Practical Exam
The practical portion of the exam will test your knowledge of how to administer a
WebEOC system through the use of the Admin Manager, how to build boards using the
Board Wizard and how to create a basic process flow. You will be given 120 minutes to
complete this portion of the exam.
Exam-Taking Tips
Arrive at the test site at least 30 minutes ahead of time to give yourself the chance to
check in and relax before you begin the exam. As you progress through the written
exam, answer every question presented, even if you are unsure of your answer choices.
You can mark questions for later review and return to them to reevaluate your response,
if time permits. All unanswered questions will be incorrect when your time expires.
Exam Format
The Certified WebEOC Administrator exam is designed to measure your skills and
knowledge against criteria developed by Subject Matter Experts and to assess your
understanding and knowledge required of a Certified WebEOC Administrator.
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In the event that a software or hardware problem occurs before or during the test,
please wait to see if the proctor, with assistance from ESi ® technical support, can
resolve the problem. In the event a computer must be restarted, the computer software
has been designed to suspend testing time until the computer is operating again. If your
examination cannot be administered because of technical difficulties, your examination
will be rescheduled at no cost to you at your earliest convenience.
Exam Timing
While you are permitted up to 4 hours for the entire exam process, total exam time is
broken out as follows:
• 10 minute tutorial
• 90 minute written exam
• 15 minute break
• 120 minute practical exam
• 10 minute exit survey
Test Security
To ensure the integrity of the Certified WebEOC Administrator program, specific
measures are enforced during the administration of your exam. Before taking the
examination you will be required to sign a nondisclosure agreement which prohibits any
disclosure of exam content. Failure to sign the agreement will prevent you from testing.
Test questions and answers are the exclusive property of ESi ® .
• The examination and the items (questions and answers) are protected by
copyright law.
• The exam may not be copied or reproduced in part or in whole, by any means
whatsoever, including memorization.
• Future discussion or disclosure of the content of the exam, orally or in writing, or
by any other means, is prohibited.
• Theft or attempted theft of exam items is punishable to the fullest extent of the
law.
• You will be observed at all times while taking the exam. This may include direct
observation by test center staff, as well as audio and video recording of your
exam session.
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Test Center Regulations
Nothing may be brought into the exam room with you. A secure location will be provided
for candidates to secure brief cases, Cellular telephones and pagers must be in the “off”
position.
• No papers, books, food, beverages, bags or electronic devices are allowed in the
exam room
• Eating, drinking, and tobacco use are prohibited in the exam room
• Paper may not be brought into or removed from the exam room (scratch paper
and pencils will be provided by the test site staff and collected at the conclusion
of your exam)
• You may not leave the exam room during your exam without the test proctor’s
permission. If you leave the building during your exam, the test proctor will
terminate your exam session
Grounds for Dismissal from the Test Site
Any candidate who engages in misconduct or does not comply with the test proctor’s
warning to discontinue inappropriate behavior may be dismissed from the test site, have
exam results invalidated, or be subject to other appropriate sanctions. Fraud, deceit,
dishonesty, or other irregular behavior in connection with taking the exam is strictly
prohibited.
Irregular behavior includes, but is not limited to, copying or allowing the copying of
examination content, failing to work independently, possessing unauthorized devices or
source materials, surrogate testing or other dishonest conduct, disrupting other
examinees, and possessing, reproducing, or disclosing exam questions, answers, or
other information regarding the content of the examination.
The proctor is authorized to take appropriate action to investigate, stop or correct an
observed or suspected irregular behavior or misconduct, including discharging
examinees from the exam site and confiscation of any prohibited devices or materials.
Examinees or any other persons implicated in an irregularity will be reported to ESi ®
University for further action.
ESi ® University will make a ruling based on the consideration of both the candidate’s
report and proctor’s report of the incident. To appeal ESi ® University’s ruling, send an
email of your formal appeal to esiu@esi911.com with the subject: Appeal of Ruling. At
this stage, the User Advisory Board (UAB) will review and make a final ruling on the
case.
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Exam Scoring
Examination raw scores are converted to a scaled score with a passing score set to
80% for each of the two parts of the exam. The scaled score is reported in the score
report that is received at ESi ® University following completion of your exam. ESi ®
University reports scaled scores so that candidates know that a passing score of 80% is
required to pass on each exam. In this way, confusion about what is required to become
a Certified WebEOC Administrator is avoided.
The written exam is graded by computer. The practical exam is graded by ESi ®
University staff. You will receive a printed score report. If ESi ® is unable to provide this
document, candidates may contact ESi ® University at esiu@esi911.com to request their
score. ESi ® University does not provide copies of exam content to protect the
confidentiality of exam and the credibility of the Certified WebEOC Administrator
credential.
Passing the Exam
If you receive a score of 80% or higher on each of the two parts of the exam, you earn
the Certified WebEOC Administrator designation. Upon receipt of that notification, you
may use “Certified WebEOC Administrator” as a professional designation on business
cards and signatures. Passing the Certified WebEOC Administrator exam also
authorizes you to use the WebEOC logo in accordance with the ESi ® Logo Guidelines.
You will receive an e-mail from ESi University notifying you when your results have
posted. If you have elected to have your listing display on the Certified WebEOC
Administrator Directory, your listing will be posted within 24 hours of your results being
posted.
Within 7 days after you pass the exam, you will receive formal notification from ESi ®
University, including a congratulatory letter and Certified WebEOC Administrator
certificate recognizing you as a Certified WebEOC Administrator.
Failing the Exam
If you receive a score of 79 or lower you will be denied the Certified WebEOC
Administrator credential but have the option of re-registering for the exam and
attempting to achieve the credential again.
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Exam Statistics
Official statistics regarding the Certified WebEOC Administrator exam, including all item
performance data, individual data, and demographic data, will be considered
confidential unless officially released by ESi ® University. Candidates’ scores will always
remain confidential unless released with the written consent of a candidate.
Candidate Confidentiality
ESi ® University recognizes your rights to control personal information. ESi University
policy is designed to safeguard this information from unauthorized disclosure. You can
change your preference to be contacted by third parties through your Profile at:
www.esiuniversity.com.
To protect your rights to control score distribution, exam scores are released only to the
test taker and authorized ESi ® University staff. ESi ® University does not release test
scores except for use in research studies that preserve your anonymity.
After the Exam
Challenging Exam Content
Following completion of the exam candidates may submit, in writing, comments on any
question(s) they believe to contain technical errors in content. In your correspondence
include your contact information, test date, the specific concerns about the question(s).
You are not allowed to copy the question before leaving the test center and are not
expected to recreate the entire question in your correspondence. ESi ® University will
review the question and you will be notified of the findings. Because of the need for test
security, ESi ® University will not release exam questions or answers to candidates. ESi ®
University policy is that we will not respond to complaints or challenges received more
than 10 days after the test date and will not respond to complaints sent to any address
other than ESi ® University.
ESi ® University provides this process for candidates who believe an exam
question contains technical errors in content. The exam challenge process is not
made available for complaints about fail scores or exam difficulty. ESi ® University
does not provide individual feedback on candidate performance.
ESi ® University does not change exam scores.
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Certified WebEOC Administrator Certificates
Certificates will be mailed directly from ESi ® University headquarters within two weeks
after the test date. In the event that a certificate arrives damaged, with an incorrect
name or spelling or, after a reasonable period of time (three weeks after mailing), does
not arrive at all, the certificate will be replaced free of charge. These requests should be
made in writing to esiu@esi911.com.
In the event a Certified WebEOC Administrator loses the certificate, needs a
replacement, wants the name on the certificate to be changed, or would like a duplicate
certificate, the Certified WebEOC Administrator should forward this request in writing to
ESi ® University by sending an email to esiu@esi911.com. A twenty-five dollar ($25) fee
will be charged for processing the new certificate. Replacement certificates are
processed on a monthly schedule.
Certification Maintenance
At this time a Certified WebEOC Administrator’s certificate will expire in 2 years.
Currently, there is no credential maintenance requirement for Certified WebEOC
Administrators. Development of this program has begun and details will be announced
in 2009. Establishing maintenance requirements for Certified WebEOC Administrators
will ensure that the credential continues to distinguish those WebEOC Administrators
who maintain current knowledge and skills to successfully steward the WebEOC
Certification Process with their thorough understanding of WebEOC training,
administration, board building and implementing a process flow. All Certified WebEOC
Administrators will be contacted and advised on the timeline and requirements for
maintaining their credential once a formal maintenance program is in place.
Contact Information
ESi University
Certification Manager
8601 Dunwoody Place, Suite 126
Atlanta, GA 30350
1-866-937-4911
Web Site: www.esi911.com
ESi’s website is available for scheduling, rescheduling, cancelling, and confirming exam
appointments 24 hours per day. To schedule an exam, you will need to have first
registered with ESi ® University.
Certified WebEOC Administrator Candidate Handbook
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