Certified WebEOC Administrator Candidate Handbook

To Confirm, Cancel, or Reschedule an Exam Appointment
You can confirm, cancel, or reschedule your exam appointment by calling ESi ®
University at 1-866-937-4911, 8:00 am to 5:00 pm Eastern Standard Time, Monday
through Friday.
To change or cancel your reservation you must do so through ESi ® University no later
than midnight on the third day before your scheduled examination. Properly
cancelled appointments will not be charged the exam fee; properly rescheduled
appointments will be charged the exam fee after the new appointment occurs. All exam
appointments cancelled/ rescheduled before the examination date are charged a $30
fee.
If you contact ESi ® University less than two full days before your scheduled
appointment, you will be charged the full examination fee.
Deadline
Exam Appointment
Monday
Tuesday
Wednesday
Thursday
Friday
Reschedule/Cancel
Previous Friday, by Midnight EST
Previous Saturday, by Midnight EST
Previous Saturday, by Midnight EST
Previous Monday, by Midnight EST
Previous Tuesday, by Midnight EST
Leaving a message on the ESi ® University voicemail system is NOT an acceptable
method of cancelling/rescheduling your appointment.
Failing to Appear for a Scheduled Exam
If you are absent from an examination that you were scheduled to attend, and you did
not reschedule or cancel according to the policy, ESi ® will retain the full examination fee
for that missed exam. There are no refunds for examinations not taken.
All candidates seeking excused absences based on an emergency situation must
contact ESi ® University at 1-866-937-4911. ESi ® may require that you fax or email
documentation of the emergency in order to excuse the absence. Illness excuses must
be written by the attending physician.
Certified WebEOC Administrator Candidate Handbook
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