2010 Annual Report - City of Glendale

POLICE
Annual Report
2010 Glendale Arizona

2010 has been an eventful year as we attempt to pull ourselves out of the worst recession in decades.
Despite many challenges, we have been able to accomplish much and realize many of the goals we established. We
remain steadfast in our commitment to our objectives and the maintenance of service to the community. Every
member of the Department works very hard to maintain service levels, to continue to make Glendale a safer place to
live, work and play, and strives to improve the quality of life in our City. This report provides a glimpse of what we
have been able to accomplish during the past year as well as a look at the cadre of professional and dedicated people
whose profound efforts help to make Glendale a city of which we can all be proud. I, therefore, am pleased to
present the Glendale Police Department’s 2010 Annual Report.
Staffing continued to be a challenge to the department’s ability to provide our city with the desired level of
policing services. While economic conditions continued to impede the ability to maintain appropriate staffing levels,
turnover due to retirements and other departures in both police and civilian position required significant
realignments in order to maximize efficient and effective operations. Vacant positions accounting for 16% of the
civilian positions in the department were lost to the recession-forced cutbacks. Additional alignments were made at
the division level to further redistribute workloads to accommodate functional requirements. These adjustments will
allow the continuity of operations while functioning under continued economic constraints.
As is done each year, department goals and objectives are reviewed and revised to reflect the changing
culture and climate in Glendale. With an overall goal of reducing crime, seven goals were identified for 2010;
reduce violent and serious property crime, enhance victim services, enhance community outreach, improve traffic
safety, improve information infrastructure, enhance professionalism, and
enhance labor relations. Within each goal specific objectives were identified
and corresponding plans created across the department designed to achieve
the stated goals.
Effective implementation of this strategic approach to crime
enabled us to achieve a 16% reduction in violent crime; the fourth
straight year of decline. Robbery rates declined by 8.3% and have dropped
to a level not achieved since 2000. Rape dropped almost 15% compared to
2009. We are proud of these achievements yet we realize the need to remain
vigilant and continue our efforts to sustain these improvements.
The citizen advisory committees and community crime forums
remain a vital link between the department and the community. Community
involvement in policing efforts is critical to any effort to control crime and
promote community safety. The committees provide information that helps
shape department’s priorities and enhance the quality and effectiveness of
police services.
The ravages of the economic crisis continued through the year
although small glimmers of light appeared as it strains to recover. Vacancy
rates have increased in both the sworn and civilian ranks placing further
pressure on the department to maintain public services. Despite such
shortages and operational challenges, the department remains dedicated to
advancing the goals of the City and its citizens. This report will attempt to
further highlight the year’s accomplishments and to keep the public
informed of many of the things we do as we go about serving this great
community.
From the Chief
Steve Conrad
Chief of Police

Mission
To protect the lives and property of the
people we serve.
Values
Integrity
Courage
Excellence
Respect
Compassion
Dedication
Objectives
Crime Prevention
Crime Control
Community Involvement
Fair and Equitable
Treatment

Our dead are
never dead to
us, until we
have forgotten
them.
George Eliot
In Memoriam

Organization
An organization that doesn’t change will stagnate.
Stagnant organizations cannot possibly address
and meet the mutable demands of public service.
This is even truer in periods of economic crisis.
The Glendale Police Department continues to
adapt to the changing social topography through
structural, programmatic and personnel changes
to better enable it to meet community expectations
and organizational responsibilities.
The department continues to meet the challenges
of crime and provide the services demanded in an
economically distressed community. Better
economic times engendered significant growth and
economic stability enabling increased staffing.
Current conditions mandate a reevaluation of the
time table for future growth; however the
commitment to serving the community with
excellence, respect, courage, compassion, integrity
and dedication remains unchanged.
As a consequence of fiscal constraints brought
about by what is expected to be enduring economic
conditions, no new positions, civilian or sworn,
were approved in 2010. Authorized levels of sworn
police staffing remain constant at 451 police
officers. Authorized civilian positions were
reduced to 146.5 as vacant positions were
collapsed. Fifteen sworn officers separated from
the department in 2010. With only four new hires
during the year, the sworn ranks dwindled for the
first time in many years. City-wide and
department realignments enabled the department
to avoid personnel layoffs. Callback positions were
reassigned to Records and Customer Services.
Patrol officers were are now dispatched to take
reports previously handled by Callback. Other
civilian reassignments were made to adjust to the
reduced staffing and task requirements.

Glendale Police Department
Chief of Police
Steven Conrad
Fiscal Management & Planning Unit
Mgr. Debi Willis
Legal Advisor
Mr. Michael Morrison
Operations Bureau
Assistant Chief Preston Becker
Support Bureau
Executive Assistant Chief Debby Black
IT Project Manager
Bruce Byron
Professional Standards Unit
Lt. Larry Castrovinci
Public Information
Sgt. Brent Coombs/Off. Gerald Sydnor
Emergency
Management
Division
Administrator Rob G.
Gunter, Jr.
Gateway Patrol
Division
Cmdr. Christine DeSanti
Special
Operations
Division
Cmdr. Greg Dominguez
Foothills Patrol
Division
Cmdr. Matt Lively
Criminal Investigations
Division
Cmdr. Rick St. John
Administrative Services
Division
Cmdr. Dana Culver
Operations
Mgr. Mitch Lach
Sector Operations
Unit
Lt. Frank Balkcom
Special Events
Planning &
Operations Unit
Lt. Brian France
Sector Operations
Unit
Lt. Rich Levander
Special Investigations
Unit
Lt. Rich Bradshaw
Training Unit
Lt. Andre Anderson
Personnel
Management
Mgr. Adam Beghtol
Communications
Unit
Mgr. Loretta Hadlock
Patrol Operations
Unit
Lt. Brad Harkleroad
Lt. Matt Apodaca
Lt. Nick Susuras
Lt. Robert Jones
Emergency
Response Unit
Lt. Chris Briggs
Patrol Operations
Unit
Lt. Judy Manning
Lt. Mark Carpenter
Lt. J. Arevalo
General Investigations
Unit
Lt. Dave Madeya
Detention and
Property Unit
Mgr. Mark Campbell
Records and Call Back
Unit
Mgr. Larry Bly
Systems
Administrator
Todd Greenhagen
Traffic Unit
Lt. John Wolfe
Advocacy Center
Lt. Katrina Alberty
Management Aide
Veronica Steele

Staffing
Glendale Police
2009
2010
SWORN POSITIONS AUTHORIZED ACTUAL AUTHORIZED ACTUAL
CHIEF 1 1 1 1
ASSISTANT CHIEF 2 2 2 2
COMMANDERS 5 5 5 5
LIEUTENANTS 19 18 18 17
SERGEANTS 56 56 56 56
OFFICERS / DETECTIVES 366 334 364 321
COURT OFFICERS 3 3 3 3
UNION REPRESENTATIVES 2 2
TOTAL SWORN 452 419 451 407
CIVILIAN POSITIONS AUTHORIZED ACTUAL AUTHORIZED ACTUAL
ASSISTANT DIRECTOR 1 0 0 0
MANAGERS 8 6 7 7
SUPERVISORS 14 12 12 12
OTHERS 158.5 136.5 133.5 127.5
TOTAL CIVILIAN 181.5 154.5 152.5 146.5
GRAND TOTAL 633.5 573.5 603.5 553.5

Calls for Service
The Communications Center processed 425,237 incoming and outgoing
telephone calls in 2010. Calls for service (CFS) are the total number of calls
that are either dispatched or initiated by an officer. There were 128,630 CFS
that generated some type of a police response and were assigned a report
number. This is a decrease of 3.6% over 2009. The chart above shows this
trend using the annual CFS totals from 2001 through 2010. Of all calls for
service in 2010, 26.5% resulted in an offense report; a slight increase from
26% in 2009.

Crime
Glendale residents saw a decrease in
violent crime for a fourth year in a row.
Violent crime dropped 16.1% between
2009 and 2010; this is on top of the 13.7%
decline in 2009 and 11.8% in 2008.
Property crime in 2010 increased 8.3%.
Larceny/Theft and Burglary offenses
drive this increase representing over 73%
of all property crimes and 68% of all Part
I offenses. All other property crimes
(Burglary, Auto Theft and Arson)
decreased in 2010 by an average of 16%.
Glendale Crime Counts
Part I Crimes 2009 2010% Change
Homicide 18 13 -27.8%
Rape 54 46 -14.8%
Robbery 420 385 -8.3%
Agg. Assault 655 520 -20.6%
Total Persons Crimes 1,147 964 -16.0%
Burglary 2551 2246 -12.0%
Theft 8214 9957 21.2%
Stolen Vehicle 1724 1346 -21.9%
Arson 82 63 -23.2%
Total Property Crimes 12,571 13,612 8.3%
Part I Crime Total 13,718 14,576 6.3%
(Note: All crime and calls for service totals are subject to changed based on review, reclassification, query date, and
crime reports determined to be unfounded which may occur throughout the year. T he data represented in
this chart is based o n queries using B eginning D ate o f Occurance. C autio n is
urged when this data is co mpared with data co mpiled using alternate metho ds.
T his data may no t be co nsistent with UC R published figures. )

West Valley
Advocacy Center
The Glendale Family Advocacy Center (GFAC), established in 1998 and
formally known as the West Valley Advocacy Center, is located at 4600 W.
Glendale Ave. in Glendale, AZ. The Advocacy Center was moved to this
location this year providing significantly more space enabling the enhanced
provision of services.
The Glendale Family Advocacy Center provides comprehensive and
coordinated services to crime victims in a safe, comfortable and convenient
setting. The “one-stop” center is a partnership between the Glendale Police
Department, A New Leaf, Child Protective Services, Scottsdale Health
Care, St. Joseph’s Hospital and Medical Center and the Maricopa County
Attorney’s Office.
The GFAC includes facilities for forensic interviews, medical
examinations, counseling and collaboration between law enforcement and
victim services personnel. Designed for victims of violence, child abuse and
sexual related crimes, the center is available for residents, crime victims and
law enforcement agencies throughout the West Valley.
The Glendale Family Advocacy Center (GFAC) is a safe place for victims
of violence, child abuse and sexual crimes to seek assistance. The Glendale
Police Department, A New Leaf Counseling, Child Protective Services,
Scottsdale Health Care, St. Joseph’s Hospital and Medical Center, and the
Maricopa County Attorney’s Office work together at the Glendale Family
Advocacy Center to assist crime victims.
Victim Assistance
The mission of the Victim Assistance Unit within the Glendale Police
Department is to provide comprehensive services to victims and their
families who are affected by crime; to help them regain stability in their
lives; and help them exert their rights as a crime victim. All services are
provided at no cost, in a confidential setting. If you are a crime victim in
need of help,
Protecting Our Children
How do you teach your children of the dangers within the community
without scaring them? The most important thing a parent can do is teach
their children to think and be prepared. The Glendale Family Advocacy
Center has several programs targeted on keeping our children safe.
Counseling
A New Leaf, in conjunction with local advocacy centers, provides free
crisis counseling services to victims of crime, specializing in abuse and
violence. A New Leaf also offers empowerment groups for teenage girls
and women who have been victims of crime.
Medical Services
Medical professionals from Scottsdale Healthcare and St. Joseph’s Child
Abuse Assessment Center are part of the team of law enforcement,
prosecution, social service agencies and mental health clinicians working in
collaboration to provide quality care and expert testimony to victims of
physical and sexual abuse, neglect and child maltreatment.

Accreditation
The purpose of the Commission on Accreditation
for Law Enforcement Agencies’ (CALEA)
Accreditation Program is to improve the delivery of
public safety services, primarily by: maintaining a
body of standards, developed by public safety
practitioners, covering a wide range of up-to-date
public safety initiatives; establishing and
administering an accreditation process; and
recognizing professional excellence. An agency must
maintain compliance with 462 internationally
recognized standards for law enforcement
excellence.
Specifically, CALEA’s goals are to:
Strengthen crime prevention and control
capabilities;
Formalize essential management
procedures;
Establish fair and nondiscriminatory
personnel practices;
Improve service delivery;
Solidify interagency cooperation and
coordination; and
Increase community and staff confidence in
the agency.
Glendale Police were first accredited in July 2000.
Agencies must be re-accredited every three years.
Glendale has retained its status receiving its third
re-accreditation in 2009.

Training
In order to provide the citizens of Glendale and its
visitors with the best possible service, the police officers
and employees must continuously develop their knowledge,
skills and abilities. The Glendale Police Department is
committed to on going professional development to foster
public trust and confidence by establishing and
maintaining standards of integrity, competence and
professionalism.
Advance Officer Training – 1,620 hours of training were
provide to police officers.
Officer Weekly Training – Fifty-two 15-minute sessions
consisting of advanced procedural training were
distributed.
Supervisor-Leadership Training- 12 training sessions
based on the “Leadership in Policing Organizations”
Management Philosophy and the Police Chief’s Vision.
The training was designed to empower leaders to practice
the skills to develop themselves and employees of the
department
Philosophy Change: More video and interactive
training. – The Training Unit used real life scenarios for
all Patrol Officers. The Training Unit, working all shifts,
provided training that forces the officers to act intuitively,
while applying the needed skills. The training evaluates
how police officers and dispatchers respond to real life
situations. Officers and supervisors are provided
immediate feedback about their performance.
Video Officer Safety Tip- Training using police officers
from the department to explain safety ( a series of 5
videos produced from hand-cuffing to remaining safe
while making a traffic stop)
Quarterly Patrol Training- A concept developed to
provide practical scenarios that place officers, supervisors
and dispatchers in a position to react to simulated real life
scenarios regarding safety. Approximately 84 hours of
training provided to the entire Patrol Division
Glendale Regional Training Center provided 16,446
hours of police training during the year.

Community
Outreach
The mission of the Gang Resistance Education and Training
(G.R.E.A.T.) program is to provide a wide range of
structured activities and classroom instruction for schoolaged
children that result in a sense of competency and the
personal empowerment needed to avoid involvement in
gangs. It is a prevention program that seeks to reduce gang
involvement and curb the increasing violence permeating
communities. Glendale’s G.R.E.A.T. Program started in 1991
and now has 30 schools participating.
G.R.E.A.T. helps youth become responsible members of their
communities by setting goals, resisting the pressure to join
gangs, learning how to resolve conflict without violence and
understanding the negative ramifications of gang
involvement.
The ultimate goal of G.R.E.A.T. is to reduce gang
involvement, thereby reducing violent behavior among the
nation's youth. The program requires a commitment from
government, educators, the police department and above all,
the community. G.R.E.A.T. is not the only answer; it is one
of the tools with which to combine resources and positive
change from the status quo.
D.A.R.E. (Drug Abuse Resistance Education) is a
collaborative effort by law enforcement officers, educators,
students, parents, and the community to offer an educational
program in the classroom to prevent or reduce drug abuse
and violence among children and youth. The emphasis of
D.A.R.E. is to help students recognize and resist the many
direct and subtle pressures that influence them to experiment
with alcohol, tobacco, marijuana, inhalants, or other drugs or
to engage in violence.
D.A.R.E offers preventive strategies to enhance those
protective factors - especially bonding to the family, school
and community - which appear to foster the development of
resiliency in young people who may be at risk for substance
abuse or other problem behaviors. These strategies focus on
the development of social competence, communication skills,
self-esteem, empathy, decision making, conflict resolution,
sense of purpose and independence, and positive alternative
activities to drug abuse and other destructive behaviors.
Glendale’s DARE and GREAT programs are staffed with
four police officers on a full time basis. In 2010, these
officers participated in more than 40 programs with more
than 11,500 participants, including Boy Scouts and Girl
Scouts, school events, the YMCA, City programs and many
other organizations.

G.A.I.N.
Getting Arizona Involved in
Neighborhoods
G.A.I.N. is supported by the Glendale Police
Department. It was designed to heighten crime
prevention and awareness; generate support and
participation in local anti-crime efforts; strengthen
community relations; and send a message to
criminals, letting them know neighborhoods are
organized and working together and with the Police
Department. Benefits of being involved in G.A.I.N.
include:
Reclaiming your neighborhoods
Sense of ownership
Reduction in crime
Freedom from fear
Improved quality of life
Pride in your neighborhood
Sense of community
G.A.I.N. 2010 “We Are All United in Neighborhood
Watch” was held Saturday, October 23, 2010. Many
Neighborhood Watch Groups, Registered
Neighborhoods and HOA’s, Mobile Home Parks,
Apartment Communities and interested residents in
the City of Glendale hosted neighborhood events.
Representatives from the Police Department, Fire
Department, and the City participate and stop the
scheduled events. The first 75 events to register were
provided a Party Pack filled with surprises to assist
you with the event!
This year’s annual G.A.I.N. Kickoff was held on
September 15, 2010.

False Alarm Program
In 2010, the Glendale Police Department received 8,272 alarm
calls. Only 110 resulted in the generation of an offense report.
The remaining alarm calls, which represent 98.7% of the total,
were false. Two police officers spend an average of 21 minutes
on each alarm call. Over a year’s time, responses to false alarms
equated to almost two full time police officers positions that
could have been used providing other priority police services.
In August, the Glendale City Council enacted a significant
revision to the Glendale Alarm Ordinance, Part II, Chapter 3 of
the Glendale Municipal Code. The ordinance contains three
principal elements: alarm business and agent licensing, alarm
user permitting, and excessive false alarm assessments. Alarm
business licensing and alarm user permitting allow the City to
regulate the installation and operation of the security system and
enforce effective industry standards. Alarm permits are free.
Fee assessments for excessive false alarm are designed to
encourage the reduction of false alarm calls to the police that
drain valuable resources.
Although passed in August, the remainder of the year was spent
developing the program and implementing the necessary
infrastructure and procedures to operate the program. Full
activation of the program will take place in early 2011.

Smart Policing
The Glendale Police Department Smart Policing
Initiative grant program was created seeking to
reduce crime and disorder in the city through the use
of problem-oriented policing and a research
partnership with Arizona State University’s (ASU)
Center for Violence Prevention and Community
Safety. ASU trained assigned police and civilian
personnel on the SARA problem-solving model.
Problem areas were identified as the focus of initial
efforts of the program.
External partners critical to the successful application
of solutions were identified as the program
progressed. These included representatives from:
Juvenile Alternatives in Glendale (JAG), New Leaf
Youth Center, Immigration and Customs
Enforcement (ICE), Circle K, Glendale Mayor's
office, Glendale Library and the City Prosecutor's
Office.
Circle K
One problem identified involved crime at
convenience stores. Crime Analysis suggested that
Circle K convenience stores generated a
disproportionately high number of calls for service;
“beer runs” in particular. Nine convenience stores
generated more than 3,200 calls for service in 2009.
Police began working with store staff to develop
strategies to combat high incidence of crime.
Operation "Not so Convenient" began in August
targeting crime at three stores. Through directed
patrol and a focus on repeat offenders, 48 arrests were
made and almost $900 recovered during the threemonth
operation. The Circle K stores in the area were
surveyed for physical security improvements and
resulted in recommendations for changes to practices
and operations. Public Service Announcements and
other crime prevention information were released
through various media, in local high schools and in
the stores. Calls for service at nine stores dropped by
10% in 2010.

Awards
2010 ANNUAL EXCELLANCE
AWARDS
These deserving individuals were honored at the Annual Awards
Ceremony on Thursday, October 14, 2010.
MEDAL OF VALOR
Sgt. April Arredondo
Ofcr. Tracey Breeden
Lt. Larry Castrovinci
Ofcr. Phillip Johnson
Ofcr. Patsy Rauscher
PURPLE HEART
Ofcr. Jaime Nowatzki
LIFESAVING
Ofcr. Christopher Balmaceda
Ofcr. Nicholas Stepp
OFFICER OF THE YEAR
Ofcr. Adam Ponton
INVESTIGATOR OF THE YEAR
Detective Lori Hauserman
CIVILIAN OF THE YEAR
Anne Sullivan
VOLUNTEER OF THE YEAR
Dan Kahlberg
CITIZEN OF THE YEAR
Haider Bakhir Al-Kazaly
BUSINESS OF THE YEAR
Glendale Powder Coating
EXCEPTIONAL MERIT
Ofcr. Eric Brown
Ofcr. Shawn Dirks
Sgt. Kim Dominguez
Sgt. Joseph Flosman
Ofcr. Rob Hawkins
Ofcr. Suvad Huseinovic
Ofcr. Jack Landon
Sgt. Mark Lankford
Ofcr. Nicholas Magley
Ofcr. Jacob Martinson
Sgt. Mark Malinski
Jonathan a. McKinley
Irene Quesada
Explorer Jamie Scharrer
Ofcr. Tiffany Smith
Detective Maria Wittevrongel

Volunteers
Our citizens have contributed more than 11,000 hours of service to our
department and our community this year. Our Law Enforcement Explorers have
donated another 3,800 hours while they provided service at 54 different events.
Finally, we have increased our number of reserve officers by 62% (from 8 to 13), and
they donated nearly almost 1,500 hours of service.
Police Explorers
The Glendale Police Explorer Post #2469 provides a valuable learning
experience. Our purpose is to introduce post members to current law enforcement
concepts, ideas, and techniques. This is accomplished under the direction of Glendale
Police Officers and Post Advisors.
The Explorer Post specializes in all aspects of law enforcement including but
not limited to: records, communications, crime scene management, accident
investigation, and patrol procedures. The post also assists the police department during
the city’s major events. They participate in community service projects and work with
the alcohol and tobacco enforcement programs.
Volunteers
Glendale Police Volunteers are a valuable resource to the department
providing needed support in a variety of areas and functions. Volunteers may type,
file, serve as receptionist and perform general office duties. Some volunteers work
with Detention Officers and assist in the transport of prisoners to jail or court and
perform clerical functions to support jail operation. The City of Glendale Radio Club
assist the City of Glendale in providing emergency communications in times of
emergency or disaster. Volunteer also may serve as Host and docent for the Department
Police Museum. Victims of crimes often need immediate assistance to deal with what
has happened. For over 33 years, the Victim Assistance Unit of the Glendale Police
Department has been there to help. A large part of our assistance comes from
interested volunteers that want to give back to their communities and lend a helping
hand.
The many hours of services provided by a dedicated staff of volunteers
provide valuable services to the department and the citizens of Glendale and enable to
Glendale Police Department to better serve the community.

Salute the
Troops
The Glendale Police Department is proud of our
employees who choose to serve their country and their
community through service in the armed forces. Brad
Eith is a Police Officer assigned to Patrol in the Gateway
Division and is stationed in Iraq. Justin Bayles is a
Volunteer Advisor for the Glendale Explorer’s Post 2469
and is deployed to Camp Taji in Iraq.
Justin Bayles
Brad Eith

Museum
Museum Relocation
The new home for the Glendale
Police Department Museum was
dedicated on August 20, 2010. Located
in the City of Glendale Public Safety
Building lobby, the Museum is one of a
very few of its kind in Arizona, and is
proudly dedicated to the men and
women in law enforcement.
The opening of the Museum was
made possible by the generosity of the
Glendale Civic Pride Ambassadors who
recently awarded a grant to retired GPD
Officer Dan Kallberg to fund the
Glendale Police Department Museum in
our lobby. This grant has transformed
the lobby to reflect a professional,
tasteful display of Glendale Police
Department history.
With the assistance of the City of
Glendale Arts Department, the exhibit
space with over 100 years of Glendale
Police Department memorabilia is an
exciting and lasting reflection of our law
enforcement history. As the museum
process continues to enhance the second
floor, please take the time to visit the
Glendale Public Safety Building lobby
and enjoy the transformation.
Sheriff Sam Stout
1901

Contact Us
Glendale Police Department
6835 North 57th Drive
Glendale, AZ 85301
Emergency
911
Non-Emergency
623.930.3000
Administration
623.930.3059
Criminal Investigations Division
623.930.3300
Records and Reports
623.930.3100
Detention and Jail
623.930.3020
Recruitment and Hiring
623.930.COPS
Alarm Coordinator
AlarmCoordinator@glendaleaz.com
(623) 930-2466
www.glendaleaz.com