Disclosure of Account Information - The Golden 1 Credit Union

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24 (1) Tell us your name and account number (if any). (2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. (3) Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (5 business days for Visa® Debit Card pointof-sale transactions processed by Visa and 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days for Visa® Debit Card point-of-sale transactions processed by Visa and 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Golden 1 Credit Union Credit Card Operations P.O. Box 15966 Sacramento, California 95852-0966 Business Days: Monday through Friday Excluding Federal Holidays Phone: 1-877-465-3361 MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST All ATM/Visa® Debit Cards are nontransferable and are property of Golden 1. The Credit Union may cancel, modify, and restrict the use of any Card upon proper
notice or without notice if your account is overdrawn or where necessary to maintain or restore the security of accounts on the ATM system. —NOTICE OF ATM/NIGHT DEPOSIT— FACILITY USER PRECAUTIONS As with all financial transactions, please exercise discretion when using an automated teller machine (ATM) or night deposit facility. For your own safety, be careful. The following suggestions may be helpful. 1. Prepare for your transactions at home (for instance, by filling out a deposit slip) to minimize your time at the ATM or night deposit facility. 2. Mark each transaction in your account record, but not while at the ATM or night deposit facility. Always save your ATM receipts. Don’t leave them at the ATM or night deposit facility because they may contain important account information. 3. Compare your records with the account statements or account histories that you receive. 4. Don’t lend your ATM card to anyone. 5. Remember, do not leave your card at the ATM. Do not leave any documents at a night deposit facility. 6. Protect the secrecy of your Personal Identification Number (PIN). Protect your ATM card as though it were cash. Don’t tell anyone your PIN. Don’t give anyone information regarding your ATM card or PIN over the telephone. Never enter your PIN in any ATM that does not look genuine, has been modified, has a suspicious device attached, or is operating in a suspicious manner. Don’t write your PIN where it can be discovered. For example, don’t keep a note of your PIN in your wallet or purse. 7. Prevent others from seeing you enter your PIN by using your body to shield their view. 8. If you lose your ATM card or if it is stolen, promptly notify us. You should consult the other disclosures you have received about electronic fund transfers for additional information about what to do if your card is lost or stolen. 9. When you make a transaction, be aware of your surroundings. Look out for suspicious activity near the ATM or night deposit facility, particularly if it is after sunset. At night, be sure that the facility (including the parking area and walkways) is well lighted. Consider having someone accompany you when you use the facility, especially after sunset. If you observe any problem, go to another ATM or night deposit facility. 25
Page 1: Disclosure of Account Information R
Page 5 and 6: TERMS AND CONDITIONS OF YOUR ACCOUN
Page 7 and 8: accept for deposit (including items
Page 9 and 10: unless: (1) all persons creating th
Page 11 and 12: to electronic fund transfers (e.g.,
Page 13 and 14: presented without sufficient funds
Page 15 and 16: available balance, the information
Page 17 and 18: - the account balance of your savin
Page 19 and 20: Examples of the types of actions yo
Page 21 and 22: no transfers in a particular month.
Page 23: • Limited Liability for Visa® De
Page 27 and 28: If we cash a check for you that is
Page 29 and 30: Some or all of the checks that you
Page 31 and 32: y means of a preauthorized or autom
Page 33 and 34: Dividend period - For this account
Page 35 and 36: or automatic transfer, telephonic o
Page 37 and 38: at a college or university. After 5
Page 39 and 40: GOLDEN 1 FREEDOM CHECKING SM ACCOUN
Page 41 and 42: enewal if you withdraw the funds in
Page 43 and 44: You will have a grace period of sev
Page 45 and 46: Transaction limitation - We reserve
Page 47 and 48: law, of any items drawn against ins
Page 49 and 50: However, rather than automatically
Page 51 and 52: • Eligible Account Types: The acc
Page 56: Operations Center P.O. Box 15966 Sa

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