Annual Report 2008-2009 Summary - City of Greater Geelong

The City employs 2,267 staff (1,266 equivalent full time),
making them one of the regions major employers.
Theme 2: Best Value
Objective:
To effectively deliver a range of sustainable services
that meet the needs of the community.
Highlights:
The City of Greater Geelong launched a
new Community Directory on the Geelong
Australia website in October 2008. The
Directory enables residents and the general
public to access information on community
groups, associations, clubs and services
available in the municipality.
The aim is to have all community organisations
in the municipality on this directory,
contributing to community connections and
resilience as well as decreasing social isolation.
The City of Greater Geelong’s Customer Service
Centre in Geelong West officially unveiled its
new look and new location in October 2008.
The new centre, which has been co-located with
the Geelong West Library on Pakington Street,
replaces the previous customer service centre
which was in Albert Street.
As well as shifting to new premises, staff
levels have increased and opening hours have
altered in response to customer feedback so
that the centre better meets the needs of the
local community.
Achievements:
> Commencement of the ACCELER8
Emerging Leaders Program.
> Introduction of the online employee
self service system.
> Well 4 Life program initiatives.
Future Directions:
> Council Employee Opinion Survey.
> Staff training and development
opportunities.
34 Annual Report 2008-2009 | City of Greater Geelong
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