YDHS Client Information Booklet (396kb pdf) - GHA Central

A Guide for Clients of Yarram & District Health Service
W
elcome to Yarram & District Health Service. This
practical Guide will provide general information about our
services and important information for you as a patient or client
of YDHS. If you have any enquiries about your care or service
provision, please do not hesitate to contact us.
In person
Main Campus
for enquiries about inpatients,
residents, emergency care,
community services and all
general enquiries
Baker’s
for welfare, counselling and family
services
Edgar House
℡ telephone 5182 0222
mail
85-91 Commercial Road
Yarram
121 Commercial Road Yarram
20 Nicol Street Yarram
facsimile 03 5182 6081
email
visit us on the Web
PO Box 61 Yarram Vic 3971
yarram.health@ydhs.com.au
www.yarramhealth.org.au
Radiology (Xray) is located at the main campus – 85-91 Commercial
Road
Pathology is located at Baker’s – 121 Commercial Road
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Organisational Objectives
Mission Statement
Yarram & District Health Service seeks to maintain and enhance
the health of the community through the provision of quality care
that is effective, efficient, equitable and consumer focused.
Vision
The vision for Yarram & District Health Service is to be an
effective, community based service.
Core Values
The Yarram & District Health Service regards caring, integrity,
quality, professionalism and cost effectiveness as being its core
values.
Objectives
• To provide health care services capable of delivering a
continuum of care to our community.
• To continually improve quality service delivery.
• To provide services that promote health improvement and
prevention of illness.
• To respond to the health care needs of the community
through the ongoing process of consultation and planning.
• To communicate all services to our community.
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Contents
Page
Organisational Objectives 2
About Yarram & District Health Service 4
Services 6
Site Map 14-15
Rights and responsibilities 17
Consent 20
Advocacy 21
Comments, Compliments and Complaints 23
Protection and use of your health information 25
How can you be involved at YDHS? 28
Do you need an interpreter?
We can assist clients who do not speak English as their first
language. Please let us know if you require this support.
Italian – Avete bisogno di un interpretatore?
Greek – Χρειάζεστε έναν διερµηνέα?
Dutch – Wenst u een Tolk?
German – Benötigen Sie einen Interpret?
French – Avez-vous besoin d'un interprète?
Russian – Вы переводчик?
3

About Yarram & District Health
Service
Yarram & District Health Service (YDHS) comprises a 20 bed
public hospital, a 30 bed residential care facility–St. Elmo’s
Nursing Home–and provides an extensive range of community
based services.
Yarram & District Hospital was inaugurated in 1912 and admitted
its first patient in January 1917. In 1993, the hospital name was
changed to the Yarram & District Health Service to reflect its
evolution into an integrated health service, catering for the needs
of the wider community.
YDHS underwent a significant redevelopment resulting in an
increase in bed numbers in St. Elmo’s from 10 to 30 and the
expansion and modernisation of the acute/hospital area including
Casualty. Construction commenced in 2002 and the
redevelopment officially opened in April 2004.
YDHS provides 24 hour emergency care to the community
through our Casualty department. YDHS Casualty is an
unfunded service, which means that there is no direct funding
from the Government to provide this service and the costs are
therefore borne by YDHS and the client. The Casualty
Department is serviced by private General Practitioners and
YDHS nurses. Clients attended to by a doctor in Casualty will
receive an account from the doctor and the visit usually billed as
an Out of Hours/emergency consultation.
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Our experienced and dedicated staff are committed to providing
the highest possible standard of care and service to our clients
and will work in partnership with you to help you achieve the best
possible outcome from your stay with us or through the service
you receive.
YDHS is continually looking for ways to improve the services we
provide and seeks feedback from our consumers through
community surveys and client satisfaction surveys, consumer
participation in programs, groups and meetings; and our
compliments and complaints system.
YDHS conducts random telephone or written surveys of patients
following discharge from hospital and of clients receiving
community services. If you receive a phone call or a survey in the
mail we welcome your valuable feedback which will help us
continue to improve the services we provide.
Please note: information contained in this Guide correct at the time of printing.
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Services
For information about access to and eligibility for these
services please contact us on ℡ 5182 0222.
ACUTE SERVICES
Hospital
17 hospital beds providing, for example, medical conditions, post surgery
convalescence, antibiotic treatment.
Dialysis
3 dialysis chairs providing treatment for local and holiday clients with end stage renal
failure.
Emergency
24 hour emergency department providing care for the client with, for example, chest
pain, lacerations, snake bite etc.
Rehabilitation
Inpatient rehabilitation provides physiotherapy and allied health care for clients
following surgery.
Respite
Provides an episode of relief to carers from their caring role.
RESIDENTIAL AGED CARE SERVICES
Nursing Home
30 nursing home beds providing long term care for clients unable to manage at
home.
Respite
Provides an episode of relief to carers particularly for those caring for persons
suffering short term memory loss or dementia.
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SUPPORT SERVICES
Community Mental Health Service
An outreach clinical mental health service of Latrobe Regional Hospital providing
support to those with a mental illness.
Pathology
Gippsland Pathology Service located in Yarram-available Monday to Friday.
Radiology (X Ray)
Radiology service provided by Central Gippsland Health Service visits YDHS five
half days per week for Xrays and ultrasound.
ALLIED HEALTH SERVICES
Dietetics
Dietetics is a service provided by a qualified Dietitian and includes advice and
consultation on dietary and nutritional needs for individuals experiencing
conditions such as high cholesterol, diabetes, excess weight and bowel
complaints.
Occupational Therapy (OT)
The OT service assists clients to maintain their independence, for example, those
who require modifications, equipment or retraining to remain safe and independent
in their own home, clients who have a hand injury or require rehabilitation to
increase the use of the upper limbs and children with developmental delay or fine
motor difficulties.
Physiotherapy
The qualified physiotherapists at YDHS assist people to develop, maintain and
restore movement and functional ability of the body. Physiotherapy staff can:
• treat spinal and joint problems and patients who have had accidents and
sports injuries
• teach people about back care
• help after hip, knee and other joint replacements
• provide advice on coping with arthritis and osteoporosis and how to maintain
mobility and independence
• provide rehabilitation after falls
• treat patients following a stroke
• assist with management of neurological conditions such as multiple sclerosis,
Parkinson’s disease
• assist with the treatment and management of respiratory conditions
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ALLIED HEALTH SERVICES (CONT.)
Podiatry
Deals with assessment, diagnosis and treatment of foot and lower limb disorders.
It includes removal of corns, calluses and ingrown toenails, addressing heel, arch
and forefoot pain, knee and lower leg problems, diabetic and arthritic related
problems and providing footwear advice. Podiatry services are provided by
qualified podiatrists from the Gippsland Foot Clinic.
Speech Pathology
A Speech Pathologist is trained to:
• assess and treat people who have a communication disability
• work with people who have difficulties with eating and drinking (swallowing)
• advocate strongly for appropriate care and services for people with
communication disabilities.
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COMMUNITY SERVICES
Accommodation Assistance
YDHS provides housing assistance to those people in a crisis as a result of
homelessness or impending homelessness. Our aim is to assist individuals and
families to maintain appropriate, secure and sustainable housing by providing
temporary accommodation, information on housing issues and support where
required.
Adult Day Activity Support Service
This Service provides recreational and social activities for those who like company
and a chat and have difficulty in participating in other community activities.
Continence Advisory Service
The Service provides a specialised monthly visiting service for people who are
experiencing bladder or bowel problems.
Community Nursing
Community Nursing is a home based service for clients and their families in the
Yarram and district community. It is provided by trained registered nurses and is
available 7 days a week. Some examples of the ‘in home’ services provided by
the community nurses include:
• wound management
• providing hygiene maintenance and personal care for frail elderly people
• providing post-operative care
• 24hr palliative care for terminally ill clients and support for their family
• monitoring and maintenance of people with an unstable chronic illness or
disease
Counselling
YDHS Community Counsellors provide counselling, practical assistance, advocacy
and social support to clients within the community. Clients experiencing grief,
depression, marital breakdown, difficulties in managing the behaviour of their
children or conflict with family members are welcome to make a confidential
appointment.
Diabetes Education
Diabetes Education is a planned process that aims to help people gain the ability
to live with Diabetes and be as healthy as possible. The Diabetes Educator is a
specially trained nurse who has experience, qualifications and advanced
knowledge in the care of people with Diabetes and those at risk of Diabetes.
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COMMUNITY SERVICES (cont.)
Family Services
The YDHS family support worker provides holistic support to families with
children of any age. Support can include:
• Assessment and seeking additional services for children with disabilities
• Information, advice and counselling on parenting, child development, family
violence, loss and grief issues
• Advocating on behalf of families within child protection, disability and medical
systems
• Support with issues of social isolation
• Group lunches for families to get together throughout the year
Friendly Visiting Service
YDHS can assist frail aged persons in the community who may be at risk of
social isolation due to their limited ability to leave their homes. The Friendly
Visiting Service is designed to assist clients to maintain their well-being and to
live independently. Volunteers, who are matched with clients, will visit the client
on a regular basis.
Health Promotion & Education
The Health Promotion Officer works with various groups with the aim to promote
positive wellbeing and reduce preventable illness in individuals and the
community.
Home Care
Home care includes services such as:
• general household cleaning, vacuuming, cleaning bathrooms
• shopping and collecting prescriptions
• Washing and ironing
• defrosting refrigerators
• driving people to appointments (client must have own insured car)
Services are provided on weekdays only and on the basis of the need to ensure
the health and safety of the consumer.
In Home Respite
A trained in home respite worker can provide carers with a break from their
caring role, or assist the client to have outings with or without their usual carers.
The service is available after hours and on weekends
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COMMUNITY SERVICES (cont.)
Lung Clinic
The Lung Clinic has been designed to meet the needs of the increasing number of
people in our community with respiratory symptoms such as shortness of breath,
frequent respiratory infections, wheezing and chronic cough. At the Lung Clinic,
clients receive a review of their respiratory health while discussing their symptoms,
medications and inhaler technique with the different health professionals. Advice
is also provided on how the clients should manage their respiratory health,
including information on relevant exercise programs and follow up activities to
assist them in improving their respiratory health.
Maternal & Child Health
This Service is a universal service for families with children from birth to school
age. The Service provides monitoring of babies’ growth and development, advice
regarding health, safety and parenting issues, maternal wellbeing and family
functioning.
Maternity Support
The YDHS Maternity Support Service offers antenatal and postnatal support to
families of Yarram and district. Home visits are provided by the Maternity Support
Worker when required and one-day Antenatal Workshops are also held during the
year. Services available regardless of where families choose to birth.
Meals on Wheels
The delivered Meals on Wheels service provides a daily nutritious two course hot
meal plus orange juice to clients in the Yarram township and frozen meals to those
in surrounding areas. A daily menu offers two choices of main course and up to
seven meals per week are available on assessment. Individual dietary preferences
and special diets are part of the service.
Personal Alert Service
MEPACS/Personal Alert Victoria is a 24 hr personal alarm service which involves
clients wearing a pendant allowing them to summon help without having to get to
the phone.
Personal Care
Personal care includes those services which people normally do for themselves
such as: showering, dressing, cooking and grooming but because of disability or
frailty require assistance from a trained personal carer.
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COMMUNITY SERVICES (cont.)
Psychiatric Disability Rehabilitation Support Service
The PDRSS offers people with a psychiatric disability assistance in learning the
activities of daily living, developing social skills and helping people to access
community services. It is a flexible seven day a week home based support
service for registered clients. In addition, a drop in centre is open on weekends
for people with a psychiatric disability and their carers.
Psychology
A psychologist is an expert in human behaviour. Most psychologists help
mentally healthy people to find ways of functioning better. For example they
assist people to better manage stress, depression and family problems and may
work with a variety of therapies to do this.
Property Maintenance
Property Maintenance includes minor works such as the fitting of rails and ramps,
smoke alarms and minor household repairs.
Cyclical Maintenance includes those chores done on an infrequent basis such as
‘spring cleaning chores,’ cleaning cupboards, stoves, etc.
Services are provided on weekdays only and on the basis of the need to ensure
the health and safety of the client.
QUIT
The Quit Fresh Start Program aims to give people who smoke the knowledge
and skills to quit smoking successfully. If a client is ready to quit smoking or
would like to learn some strategies to assist them to quit in the future, then they
should sign up for the Quit Fresh Start Program. Participants attend the Program
twice a week over a four week period.
Self Help & Support Groups
YDHS runs the Arthritis, Cancer, Carers, and Diabetes Support Groups. These
groups provide social, practical and emotional support to those suffering or
caring for someone who has these illnesses.
The CARDS Support Group is designed for clients with a chronic medical
condition, such as a cardiac or respiratory condition or stroke, who would like
support and advice on how to manage their health and get the most out of life.
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COMMUNITY SERVICES (cont.)
Shopping Bus
The Shopping Program provides community transport to enable access to Yarram
shops and businesses by people who are unable to drive due to frailty or disability
and do not have other means of being transported.
The service utilises the YDHS mini-bus and volunteer drivers. All requests to join
the shopping program are screened for eligibility by the HACC Coordinator who
will also negotiate pick-up point and time with the client.
Social Work
The Social Worker can provide information, counselling and other support to: elderly
persons or people living with a disability who are struggling to manage their own care
adequately and safely at home; people adjusting to a new diagnosis or exacerbation of
medical illness, disability or response to a traumatic event; people struggling to cope
with grief and loss; carers experiencing burden and stress. The Social Worker can also
advocate for people experiencing financial stress especially when this is associated
with an illness and disability. The Social Worker can assist with Advanced Care
Planning and making Enduring Powers of Attorney or with advice in situations where an
application to VCAT needs to be made for Administration or Guardianship.
Toy Library
The Yarram Toy Library is a volunteer community program supported by and
located within YDHS and is open to parents and carers of children up to six years
of age. For a moderate annual fee members have access to an extensive range of
toys.
Walk and Talk
The Walk and Talk Program provides an opportunity for people within the
community to improve their fitness, meet with others on a weekly basis and enjoy
a walk around Yarram. The group caters for all ages and fitness levels.
Welfare Assistance
Staff at the Baker’s Community Service Centre distributes emergency relief to
people in crisis, to assist them to meet needs such as food, power bills and rent
arrears. Staff supports people to deal with their immediate crisis situation in a way
that maintains their dignity and encourages self reliance.
Well Women’s Clinic
The Well Women’s Clinic offers local women pap smears, menopause advice,
family planning and counselling and a full health screening with a female nurse
practitioner.
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COMMUNITY SERVICES (cont.)
Youth Work
The YDHS Youth Worker ensures young people have access to direct support
services and also promotes strategies for the prevention of disadvantage among
young people and their families. The YDHS Youth Worker liaises closely with
schools and local government to improve access to skills and educational
opportunities for disadvantaged young people.
Visiting Services
A range of other visiting services are also provided from the Baker’s
Community Service centre on a limited basis, including:
• Well Women’s clinics, every 6 weeks
• Diabetes Education, once per week
• Self Help and Support Groups, once per month
• Drug & Alcohol Service, once per week
• Continence Advice, once per month
• Community Corrections and Juvenile Justice Advice, on an as needed basis
• Vic Roads Registrations and licenses, once per month
• Consumer Affairs Victoria, once per fortnight
For information about access to and eligibility for these
services please contact us on ℡ 5182 0222.
Please note that fees will apply to some services.
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Rights and responsibilities
The relationship between YDHS and its clients is very important
and the rights and responsibilities of clients and YDHS provides
a basis for the formation of this relationship.
Client rights and responsibilities
As a client of YDHS you have a right to:
• Expect professional, prompt and courteous attention from
staff.
• Participate in decisions about your care.
• Request access to, and receive copies of your health records
through the Freedom of Information process.
• Request information, in a language that you understand, and
which will assist in improving your knowledge of the service or
treatment you receive.
• Ask any questions about the services provided by YDHS.
• Ask a friend, family member or other person (an advocate) to
support you in discussions concerning services provided by
YDHS.
• Withdraw consent for treatment, service or release of
personal information at any time.
• Refuse or discontinue any service or treatment you receive
from YDHS without prejudicing future access to service or
treatment.
• Request that information provided to YDHS about you
remains private and confidential unless you agree to a
transfer of information to others involved with your care.
Pursue any complaint about the service/s you receive without
fear of retribution.
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As a client of YDHS you have a responsibility to:
• Treat people at YDHS with courtesy and respect. YDHS does
not tolerate harm, abuse or threats to its workers and any
such incident may result in the withdrawal of service.
• Carry out whatever is agreed to in terms of the arrangement
between you and the service or treatment you will receive.
• Acknowledge responsibility for the consequences of your
decision to accept or reject advice concerning a particular
service or treatment which is offered or provided to you.
• Provide accurate information in order that you receive the
best possible care and/or advice that YDHS can provide.
• Advise us if you have an infectious disease that could impact
on your care or our staff.
YDHS responsibilities
YDHS has a responsibility to:
• Provide flexible services that are cost effective and delivered
with care and skill and in a safe manner.
• Provide services that meet legal, ethical, professional and
other standards.
• Ensure staff respects the independence and dignity of people
who use our services.
• Maintain accurate records of the interaction between clients
and staff.
• Respond to social, cultural, spiritual and physical experiences
and needs of clients and carers.
• Inform clients of the details of services to be provided and any
fees that will be charged in a manner that is easy to
understand.
• Assist clients to access services where possible.
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• Recognise the role of the carer and respond to his/her needs
for information and support.
• Deal with complaints promptly and fairly.
• Keep you safe from hospital acquired infection.
i
For information about other services available in the Yarram
area contact:
Wellington Shire Council
1300 366 244
www.wellington.vic.gov.au
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Consent
When you are admitted as a client of YDHS we must obtain your
consent to receive treatment or services. We may also seek your
consent to share information that you provide to us with another
individual or service provider.
What is consent?
Consent is your voluntary agreement to a proposed action.
Consent can be express or implied. Express consent is provided
explicitly either orally or in writing. Implied consent may be
inferred from the action or inaction of the individual. Implied
consent can be where treatment is provided in an emergency
situation; where a client is unable to make an informed decision
or through participation in a health promotion activity such as a
screening conducted at an external event, eg, the Yarram Show.
How do we obtain your consent?
The health care professional arranging the treatment or service
for you is responsible for providing you with relevant information
and obtaining consent. You will be asked to sign a Consent
Form or a Care Plan. Clients have the right to refuse or disagree
with treatment or services.
Under what circumstances might we want to share the
information you have given us with a third party?
We may need to refer you to another individual or service
provider if you need treatment or services that YDHS cannot
provide. You may be asked to sign consent to release or share
information forms.
What if you change your mind about the treatment or
service? You can withdraw your consent at any time.
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Advocacy
Clients of YDHS are encouraged to have an advocate if they
would like to, or if they feel they need someone to represent
their wishes or act on their behalf. An advocate can be
nominated at any time.
What is an advocate?
An advocate is a person who supports another person to
ensure their rights are upheld and to help them participate in
decisions. An advocate may represent and speak on behalf of
that person or guide the person with advice about what to do in
a given situation.
Who can be an advocate?
Anyone can be an advocate. It could be a friend, family
member, carer, health care professional or other professional.
There are also organisations that offer advocacy and these are
listed on the next page.
Why would you need an advocate?
Under normal circumstances, most people do not need to have
an advocate. However there may be circumstances when you
would like to or need to have an advocate to represent your
wishes or act on your behalf. This may be as simple as asking
a relative to be with you when you see a health professional to
assist with communication or it could for example, involve
another person actively seeking services for you on your
behalf. Sometimes it helps to have a friend or family member
with you if you need to make a decision but you are uncertain
about what is happening, such as consenting to medical
treatment. You are free to nominate an advocate at any time.
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If you are dissatisfied with a service provided by YDHS you may
wish to nominate an advocate to assist you in any discussion or
negotiation that occurs between yourself and YDHS.
As a client of YDHS, there may be circumstances when you feel
you are being pressured by another person to accept or decline
services provided. For example, a family member may not wish
you to receive a service even though receiving the service is in
your best interest. If this type of situation occurs, you can ask
your YDHS health professional to assist you in obtaining
advocacy.
Questions about Advocacy?
If you have any questions about advocacy, please feel free to ask
your health care professional to give you more information or
contact the YDHS Social Worker on 5182 0222.
Organisations providing Advocacy
For Victorians with a disability –
Office of the Public Advocate
Level 5, 436 Lonsdale Street Melbourne 3000
℡ Telephone 03 9603 9500
All aspects of advocacy –
State Trustees
168 Exhibition Street, Melbourne 3000
℡Telephone 03 9667 6444
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Comments, Compliments and
Complaints
YDHS expects the highest standard of job performance and
conduct from all staff and aims for a high level of client
satisfaction with the services we provide. Clients who feel
aggrieved by the care received or a service provided are
encouraged to register their complaint. YDHS takes your
concerns seriously and views the process of identification and
resolution of complaints as a way of reviewing and improving our
services.
Complaints can be forwarded to us in writing or you may
complete a Comments, Compliments and Complaints form, or
speak to a member of staff at any time. We welcome your
positive feedback in this manner at any time also.
All clients of YDHS have the right to have their complaints
investigated objectively, confidently and without fear of
retribution.
Grievance Procedure
Complaints should be directed to the Coordinator of the
Department. If you are uncertain where to address your
complaint our Administration staff will be happy to assist you.
Clients will receive an acknowledgment or response within two
working days of receipt by YDHS and will be informed of both the
internal and external processes for the handling of complaints.
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If the issue remains unresolved, or if the Coordinator is unable to
determine the best outcome for both parties, the Executive
Director will be informed. It may be necessary to call all parties
together in an attempt to resolve the issue.
After a period of five working days, the client will be contacted to
determine if the complaint has been satisfactorily resolved, or
alternatively if the client believes the best outcome was achieved.
This survey will also determine if the client was satisfied with the
manner in which their complaint was handled.
If you are unable to resolve a complaint with YDHS you can
contact
Health Services Commissioner
℡ Telephone 03 8601 5200 or
℡ Toll Free 1800 136 066
For Nursing Home Residents, assistance may be obtained
from
Residential Care Rights
Suite 4B 4 th Floor
343 Little Collins Street Melbourne 3000
℡ Telephone 03 9602 3066 or
℡ Toll Free 1800 700 600
The Complaints Unit
Department of Health and Ageing
GPO Box 9848
Melbourne 3001
℡ Toll Free 1800 550 552
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Protection and use of your health
information
YDHS is bound by a number of State and Federal laws with
regards to privacy and the use of personal and health
information. This section will provide you with information on
how we protect and use your health information.
Why do we collect your health information?
Information about your health is recorded in your health care
record for the purposes of planning your care and treatment.
The health care record contains your name, address, contact
details and other information such as the problem for which you
seek treatment and the treatment advice you were given. This
information is collected and updated by the health professional
every time you seek treatment.
To safeguard your own health we ask that you provide us with
accurate and complete information. Withholding relevant
information may put your health at risk.
What happens to your Health Information?
Information about your health is recorded in a health care
record, which is securely stored in a designated area.
Information is also stored in our computer system. This means
that health information is available electronically to healthcare
professionals at YDHS who are involved in your care. In an
emergency situation we will release information to facilitate
your care in accordance with the guidelines of the Health
Services Commissioner.
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Certain personal and health information, once collected, is
required to be kept for periods of time by law and disposed of
after the specified time. YDHS abides by the laws required for
the storage and disposal of health and personal information.
Please contact the Privacy Officer at YDHS for more information
if required.
When you go home from hospital we will send a discharge
summary to your local doctor if you agree to this. This
summarizes your stay in hospital, your medication and any
special instructions we need your doctor to know about. If you do
not wish this information to be sent to your doctor please let your
nurse know as soon as possible.
We may also share information relevant to your ongoing care
with other health or professional services that are providing you
with support.
In some circumstances, YDHS is obligated by law to release
information about you. For example, we report notifiable
diseases to the Department of Human Services (Victoria).
Your health information may also be used at YDHS for quality
improvement activities and teaching to help staff review the care
they provide. We remove personal identifying information for
these purposes.
Information is only made available for research projects, which
have been approved by an Ethics Committee. Individuals who
carry out research must follow strict guidelines and maintain
confidentiality of the information they access. No personal,
identifiable information, apart from that described in this Guide
will leave this health service without your prior consent.
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How do we protect your Health Information?
Everyone working at YDHS has a legal duty to keep information
about you confidential. We only pass on information about you if
you authorised us to do so or it is required by law. Wherever we
can, we remove details that identify you. Anyone who receives
information from us is also under a legal duty to keep it
confidential. YDHS endeavors to ensure that staff only have
access to the specific information they require to provide your
treatment, in other words staff only have access to information on
a “need to know” basis.
How can you access your Health Information?
Under the Freedom of Information Act you have, in most
circumstances, the right to access your health care record and
the right to amend it if necessary. Requests to access your
health care record should be made in writing to the Executive
Director.
How can you get more information about privacy?
Additional information can be found at www.health.vic.gov.au/hsc
or www.dhs.vic.gov.au/privacy
If you have any concerns regarding privacy or confidentiality,
please let us know. You can contact the Privacy Officer or
Executive Director.
Based, with permission, on “Protection and use of your Health Information” –
West Gippsland HealthCare Group – Jan 2002.
References
“Telling your patients about Health Information Privacy” – Department of
Human Services (Victoria)
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How can you be involved at YDHS?
Consumer participation is welcome at YDHS. There are
numerous ways you can be involved, for example you could–
Nominate for the Board of Management –
nominations are called and the application process advertised
in the Yarram Standard News around June each year.
Complete a Client Satisfaction Survey
Discuss ideas and issues with staff
Provide feedback on the annual Quality of Care
Report
Attend the Annual General Meeting
Become a volunteer
Contact our Volunteer Coordinator on 5182 0222 to discover
the many and varied ways you can contribute to programs and
the quality of life of our clients
Participate in some of our programs
Printed: November 2005
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