YDHS Client Information Booklet (396kb pdf) - GHA Central
YDHS Client Information Booklet (396kb pdf) - GHA Central
YDHS Client Information Booklet (396kb pdf) - GHA Central
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If the issue remains unresolved, or if the Coordinator is unable to<br />
determine the best outcome for both parties, the Executive<br />
Director will be informed. It may be necessary to call all parties<br />
together in an attempt to resolve the issue.<br />
After a period of five working days, the client will be contacted to<br />
determine if the complaint has been satisfactorily resolved, or<br />
alternatively if the client believes the best outcome was achieved.<br />
This survey will also determine if the client was satisfied with the<br />
manner in which their complaint was handled.<br />
If you are unable to resolve a complaint with <strong>YDHS</strong> you can<br />
contact<br />
Health Services Commissioner<br />
℡ Telephone 03 8601 5200 or<br />
℡ Toll Free 1800 136 066<br />
For Nursing Home Residents, assistance may be obtained<br />
from<br />
Residential Care Rights<br />
Suite 4B 4 th Floor<br />
343 Little Collins Street Melbourne 3000<br />
℡ Telephone 03 9602 3066 or<br />
℡ Toll Free 1800 700 600<br />
The Complaints Unit<br />
Department of Health and Ageing<br />
GPO Box 9848<br />
Melbourne 3001<br />
℡ Toll Free 1800 550 552<br />
23
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