YDHS Client Information Booklet (396kb pdf) - GHA Central

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• Recognise the role of the carer and respond to his/her needs for information and support. • Deal with complaints promptly and fairly. • Keep you safe from hospital acquired infection. i For information about other services available in the Yarram area contact: Wellington Shire Council 1300 366 244 www.wellington.vic.gov.au 18
Consent When you are admitted as a client of YDHS we must obtain your consent to receive treatment or services. We may also seek your consent to share information that you provide to us with another individual or service provider. What is consent? Consent is your voluntary agreement to a proposed action. Consent can be express or implied. Express consent is provided explicitly either orally or in writing. Implied consent may be inferred from the action or inaction of the individual. Implied consent can be where treatment is provided in an emergency situation; where a client is unable to make an informed decision or through participation in a health promotion activity such as a screening conducted at an external event, eg, the Yarram Show. How do we obtain your consent? The health care professional arranging the treatment or service for you is responsible for providing you with relevant information and obtaining consent. You will be asked to sign a Consent Form or a Care Plan. Clients have the right to refuse or disagree with treatment or services. Under what circumstances might we want to share the information you have given us with a third party? We may need to refer you to another individual or service provider if you need treatment or services that YDHS cannot provide. You may be asked to sign consent to release or share information forms. What if you change your mind about the treatment or service? You can withdraw your consent at any time. 19
Page 1 and 2: A Guide for Clients of Yarram & Dis
Page 3 and 4: Contents Page Organisational Object
Page 5 and 6: Our experienced and dedicated staff
Page 7 and 8: SUPPORT SERVICES Community Mental H
Page 9 and 10: COMMUNITY SERVICES Accommodation As
Page 11 and 12: COMMUNITY SERVICES (cont.) Lung Cli
Page 13: COMMUNITY SERVICES (cont.) Shopping
Page 16 and 17: Rights and responsibilities The rel
Page 20 and 21: Advocacy Clients of YDHS are encour
Page 22 and 23: Comments, Compliments and Complaint
Page 24 and 25: Protection and use of your health i
Page 26 and 27: How do we protect your Health Infor

YDHS Client Information Booklet (396kb pdf) - GHA Central

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