YDHS Client Information Booklet (396kb pdf) - GHA Central
YDHS Client Information Booklet (396kb pdf) - GHA Central
YDHS Client Information Booklet (396kb pdf) - GHA Central
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Rights and responsibilities<br />
The relationship between <strong>YDHS</strong> and its clients is very important<br />
and the rights and responsibilities of clients and <strong>YDHS</strong> provides<br />
a basis for the formation of this relationship.<br />
<strong>Client</strong> rights and responsibilities<br />
As a client of <strong>YDHS</strong> you have a right to:<br />
• Expect professional, prompt and courteous attention from<br />
staff.<br />
• Participate in decisions about your care.<br />
• Request access to, and receive copies of your health records<br />
through the Freedom of <strong>Information</strong> process.<br />
• Request information, in a language that you understand, and<br />
which will assist in improving your knowledge of the service or<br />
treatment you receive.<br />
• Ask any questions about the services provided by <strong>YDHS</strong>.<br />
• Ask a friend, family member or other person (an advocate) to<br />
support you in discussions concerning services provided by<br />
<strong>YDHS</strong>.<br />
• Withdraw consent for treatment, service or release of<br />
personal information at any time.<br />
• Refuse or discontinue any service or treatment you receive<br />
from <strong>YDHS</strong> without prejudicing future access to service or<br />
treatment.<br />
• Request that information provided to <strong>YDHS</strong> about you<br />
remains private and confidential unless you agree to a<br />
transfer of information to others involved with your care.<br />
Pursue any complaint about the service/s you receive without<br />
fear of retribution.<br />
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