Portal Project Evaluation Report Executive Summary - University of ...

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The Student Portal Greenwich Gateway Evaluation report of the first year of operation 200607 EXECUTIVE SUMMARY: Introduction Greenwich Gateway the student portal for the University of Greenwich was launched at the beginning of the 2006/2007 academic year. It was the first phase of the University Portal project to deliver Portal facilities to support all members of the University. The first phase objectives were to: · Identify and prioritise user requirements · Develop content to meet the requirements identified by users · Consider and identify how existing services could be integrated in to the Portal · Develop and implement a student facing portal for the 2006/07 academic year · Develop and implement a training programme that ensured successful implementation · Develop campuswide policies regarding the use of the portal and its associated technologies. The project was overseen by a Portal Steering Group chaired by the ProVice Chancellor (Learning and Quality). Technical leadership was provided by Corporate Information Systems (CIS) within the Office of Information and Library Services. Clifton Kandler was seconded from the Business School to act as Project Manager. The JISC guidelines for project management were used. Each School and Office was invited to nominate a Portal Coordinator. They were critical in advising on and providing content for the various information tabs and channels and communicating on training needs. First line user support is provided by the OSCARS team within Information and Library Services (ILS), backed up by Web Services and the technical developers within Part of the project management plan included an initial evaluation of the first phase of the student portal project, which was carried out by means of an online survey of all staff and students over a week in March 2007. The purpose of this was to get some systematic across University feedback on the initial Student Portal to supplement and enrich the data obtained from the feedback channel and online requests for help. The results of the evaluation have already influenced further developments and a significant number of the suggestions made have been acted upon. Impact Usage A total of 17984 individual students accessed the portal during the first year of operation between October 2006 and August 2007 representing some 71% of the total potential user population including students studying out of country. The major period of growth in use was in the first term of the year, but use (penetration) continued to steadily increase throughout the year. Snapshots of weekly patterns throughout the year showed a consistent pattern of highest total use on a Monday, with relatively less use at the weekends. A typical Greenwich Gateway Phase One Evaluation Report Executive Summary Version 7 th November 2
week showed more users online to the portal on Sundays after 6.00pm through to midnight than on Thursdays and Fridays. Cummulative Unique Portal Logins 29/09/06 29/08/07 25000 Number of Users 20000 15000 10000 5000 0 29/09/2006 29/10/2006 29/11/2006 29/12/2006 29/01/2007 28/02/2007 29/03/2007 29/04/2007 29/05/2007 29/06/2007 29/07/2007 29/08/2007 Date Figure 1. Cumulative Unique Portal Logins over first 12 months Takeup of the portal across the Schools was broadly in line with the percentage of students from each school represented in the university population. The two main exceptions to this were the Computing and Mathematical Sciences (CMS) School and the Business School. The Business School was the heaviest user overall accounting for 21% of total logins and 30% of average weekly logins. This was largely driven by the extensive use of WebCT by the School. CMS take up was relatively low due to their heavy use of an internally developed portal/intranet facility. Figure two shows the portal access for schools relative to potential users. School Potential users 2006/07 Percentage of School Unique Portal users of School Potential Users Percentage of School Average Weekly Portal Users of School Potential Users Architecture & Construction 2392 82% 30% Business School 4215 93% 58% Computing & Mathematical 2680 60% 11% Sciences Education 4580 55% 22% External & Combined Studies 634 9% 2% Engineering 1225 73% 31% Greenwich Maritime Institute 63 70% 14% Health & Social Care 3271 86% 35% Humanities & Social Sciences 2720 83% 47% Medway School of Pharmacy 1324 28% 11% NRI 96 68% 25% Science 2050 71% 30% Total 25280 71 32 Greenwich Gateway Phase One Evaluation Report Executive Summary Version 7 th November 3
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Page 5 and 6: 40.0% 30.0% Percent 20.0% 37.58% 34

Portal Project Evaluation Report Executive Summary - University of ...

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