Point of Sale How to Guide (113-1317) - The Hanover Insurance ...

Hanover’s POS system.
Designed from your POV.
Small Commercial

A Point of Sale system
that makes everything easy.
We asked and you told us that a go-to-market carrier for Small Commercial must
have two primary things: premier products and smart technology. The technology
had to be fast, easy to use, and foolproof so you could write and service more
small businesses. We listened.
Take a look at how our Point of Sale (POS) system is designed from your perspective.
It’s simple, intuitive, well thought out, and fast. Everything you need to provide fast
response to your clients is built in. It’s all part of The Hanover’s commitment to do
everything we can to help you write, retain, and service more accounts with less effort.

Customer Account Screen
• Captures general customer-specific data that
automatically carries over/pre-fills to quotes
for other lines of business
• Saves time, eliminates duplication of
effort/data entry
• Increases data integrity/minimizes errors
• Includes Class Description Look-up Tool
– Hanover appetite check: click to quickly locate
product available (BOP or CPP)
– Enter a keyword (or first four characters) for
the business description you seek; POS locates
keyword anywhere within the available business
descriptions
– Highlight the business description you want;
POS pre-fills Industry, Business, Class
Description, and NAICS code
– Filter to display only BOP availability, if desired
• Pre-qualifies BOP Eligibility
– Based on business description, answer a few
questions to confirm BOP eligibility
– Dynamically displays other products you’re
authorized to write
– Allows you to understand our appetite upfront;
gives you access to The Hanover’s Small
Commercial Appetite Guide without leaving POS
• Fast, efficient Quote or Attachment capabilities
for all products
– Select Quote to proceed to rate/issue BOP or
BOP with Umbrella, Workers’ Comp, Auto
– For increased Underwriter Responsiveness,
select “Attach” to submit Small CPP new business
applications that get quickly routed to the
right decision maker in The Hanover workflow
– Quote BOP and use Attach Application to
submit new business apps for multi-vehicle
schedules (you decide what and how to quote)
– Send only the documents you want (applications,
loss information, drivers’ list, Microsoft Word files,
more); upload files, identify type of information,
then click “Submit”

How Customer Account Benefits You
• View an entire account using easy account-centric navigation
• View account rounding opportunities
• Connect to other Web quoting tools (Bond, Marine, Commercial Package, Personal Lines)
• Quickly identify when another agent writes the account you are attempting to quote
(via Account Clearing and Broker of Record Identification), then continue quoting
• See instant underwriter information and quote status
• Communicate important information to your underwriter via comments/notes capability
• Integrate BOP Special and Deluxe Broadening Endorsements into the proposal using
Quote Proposal for Account
• Copy and maintain multiple quotes for the same account with Copy Quote function
• Indicate “progress” when creating new accounts with navigation tabs

BOP Coverage Default Screen
• Set your preferences for limits and deductibles for every BOP quote (i.e., General Liability Limits and
Property Deductible)
- Protect your E&O by setting defaults consistent with your agency’s preferred offerings for customers
• Increase your revenue by automatically including options as an easy way to upsell
- Set Umbrella at $5,000,000, for example, and our quote proposal will help you by displaying premiums
for each Umbrella layer, up to $5,000,000, for customer choosing
• Change your defaults or select coverages a la carte at any time — changes take effect immediately

Customizing for client needs
• Enhance coverage by including the Deluxe or Special Broadening Endorsement options
• Pre-select class-specific options (when available) for premier protection
See your way to more new business.
To see our POS in action and to learn
more about this fast, efficient way to
write more business, please visit The
Agency Place at https://tap.hanover.com
If you have questions or need
additional information, please contact
your Small Commercial Sales Manager
or Small Commercial Underwriter.

The Hanover Insurance Company
440 Lincoln Street, Worcester, MA 01653
Citizens Insurance Company of America
645 West Grand River Avenue, Howell, MI 48843
w w w . h a n o v e r . c o m
The Agency Place (TAP) — https://tap.hanover.com
This material offers a brief description of coverages and programs and is provided
for informational purposes only. Actual coverages may vary by state. Options and
credits are not available in all states. For exact terms, conditions, exclusions, and
limitations, please contact The Hanover branch office nearest to you.
Policies are underwritten by one or more of the following: Allmerica Financial Alliance
Insurance Company, Allmerica Financial Benefit Insurance Company, Citizens
Insurance Company of America, Citizens Insurance Company of Illinois, Citizens
Insurance Company of the Midwest, Citizens Insurance Company of Ohio,
The Hanover Insurance Company, The Hanover New Jersey Insurance Company,
and/or Massachusetts Bay Insurance Company.
Florida: Policies in the state of Florida are underwritten by The Hanover Insurance
Company, Massachusetts Bay Insurance Company, The Hanover American Insurance
Company, and/or Allmerica Financial Benefit Insurance Company.
Avenues, The Hanover Insurance Group with Eagle icon, and “Our policy is
performance” are trademarks of The Hanover Insurance Group, Inc. All other
trademarks are the property of their respective owners.
113-1317 (11/09) LC 09-364
AGENT MATERIAL